# Sauce Reorder — user reviews > 28 indexed App Store user reviews of Sauce Reorder by SAUCE, INC., rated 4.90/5 from 334 ratings. - Source: https://appshunter.io/ios/app/sauce-reorder/id6744599156/reviews - App overview in markdown: https://appshunter.io/ios/app/sauce-reorder/id6744599156.md - Rating breakdown: 5★ 310 · 4★ 17 · 3★ 1 · 2★ 1 · 1★ 5 ## Newest reviews (9 of 28) ### 1/5 — Impossible to login *2026-03-04, version 3.1.3* I was just emailed by Sauce Reorder and asked if I would reconsider my below review. They tell me major improvements have been made to their app and I should try again. My response is: get it right before you release it to the public. Once it doesn’t work, and you have frustrated and wasted peoples time, it’s too late for apologies. I doubt it’s working better, but even if it is, they’ve already lost me as a customer. Impossible to create account - the app will not send a code - mo matter how long you wait or how many times you click resend. No idea either of payment forms accepted - no place to see that info. Do they accept paypal? Not worth the wasted time just trying to login. ### 1/5 — Prices higher than at restaurants *2026-02-20* The prices in the app are higher than in the restaurants. Don’t use it. Call or just order at the restaurant if they don’t have their own app. **Developer response:** Hi there, Thanks for sharing your feedback - we understand how frustrating that can feel. In some cases, prices may differ because restaurants set their own in-app pricing, which can include platform or operational costs. We always aim to be transparent and work closely with our partners to keep pricing fair. If you’d like us to look into a specific restaurant, please reach out to us at support@getsauce.com and we’ll be happy to review it. We appreciate you giving us a try and hope to serve you better next time. Sauce team ### 1/5 — Log-in setup failed *2026-02-11* What’s to say about an app that fails during setup? It asks me to enter my phone number, which I did. And then the keyboard remains visible and there’s no way to hit send or OK or whatever to actually enter the phone number. **Developer response:** Hi there, I’m really sorry you ran into this during setup - that’s definitely not the first impression we want you to have. It sounds like the keyboard may not be dismissing properly on your device, which can block the “Send” button. As a quick try, please tap outside the number field or use your device’s back/return key to hide the keyboard. If that doesn’t work, restarting the app can sometimes resolve it. If you’re still stuck, please email us at support@getsauce.com With your device model and OS version, we can investigate right away and get you up and running. We appreciate you flagging this - it helps us improve. Sauce Team ### 1/5 — The App doesn’t work! *2026-01-16, version 3.1.1* You cannot log in, as the code sent to you cannot be typed. The stupidiest app ever!!! ### 1/5 — Cancelled my order *2026-01-03* For some reason, they canceled my order within three minutes of delivery. I had to wait 55 minutes just to have it delivered in three minutes before delivery they canceled. So I’ve been waiting all this time. **Developer response:** Hi there, We’re really sorry this happened. Waiting nearly an hour and then having your order canceled right before delivery is incredibly frustrating, and we completely understand why you’re upset. Sometimes restaurants have to cancel at the last minute due to unexpected issues, but that does not make the experience any less disappointing for you. Please contact us at support@getsauce.com with your order details so we can review what happened and make this right. Thank you for your patience. Sauce Team ### 1/5 — Bad app *2025-12-13, version 3.0* This app is very hard to navigate. It won’t let me customize a tip or apply a discount code. And I can’t go back to check. I can’t track even though it says it tracks. Horrible app! ### 1/5 — Impossible to login *2025-09-30* Impossible to create account - the app will not send a code - mo matter how long you wait or how many times you click resend. No idea either of payment forms accepted - no place to see that info. Do they accept paypal? Not worth the wasted time just trying to login. **Developer response:** Hi there, We’re really sorry for the trouble getting set up. Not receiving the verification code and not being able to find payment information is definitely frustrating. We recently launched a new version of the app with improvements to login reliability and a clearer checkout flow, including visible payment options. We recommend updating to the latest version and giving it another try. If you’re still not receiving the code, please contact us at support@getsauce.com with your phone number and device type so we can investigate right away. We appreciate you taking the time to share this feedback. Sauce Team ### 1/5 — Tracking doesn’t work *2025-09-07, version 2.0* Tracking doesn’t work ### 1/5 — Doesn’t Work *2025-08-20, version 2.0* The app won’t send an OTP code so it’s impossible to log in. The app is, thus, completely unusable. It should either be fixed or completely removed from the App Store. ## Most critical reviews (10 lowest-rated) ### 1/5 — Your 88 minute Delivery is 33 minutes early! *2026-07-28* I ordered pizza from a pizzeria 0.8 miles from my home. (I was prevented from leaving the house due to elder care duties.) It took their courier 88 minutes from the confirmation text to get to my house 4 and a half blocks away. The app kept moving the delivery window back to make it appear timely or prompt, as though I would forget the 8:37pm order confirmation text. An hour and a half, on a Monday night for cold pizza. When it arrived, because they altered the delivery window, I get a cheerful: “Your order is 33 minutes early!” They should shut down the app until they have more couriers perhaps. **Developer response:** We're sorry to hear about your experience. We understand how frustrating it is to wait that long for a nearby delivery, especially when the estimated delivery time kept changing and the order arrived cold. Please contact us at support@getsauce.com with your order details so our team can look into the delivery and investigate what happened. We appreciate you sharing this feedback with us. ### 1/5 — Will my food show up? Who knows? *2026-07-15* I order through this app or its website almost once a month. Half of my order history is missing. When I click the "view receipt" link in my email, it takes me to the restaurant's site in the app and not my receipt. There is no order tracking capability or updates. I never know when my food will arrive, or if it's even still coming... or anything. Of all the food ordering apps, this is the worst. **Developer response:** Hi there, we're sorry to hear about your experience. We understand how frustrating it is when your order history is incomplete, receipt links don't work as expected, and you can't track the status of your order. Please contact us at support@getsauce.com with your order details so our team can investigate these issues and help resolve them. We appreciate you taking the time to share your feedback, as it helps us improve the app experience. ### 1/5 — No option to cancel order *2026-05-31* Ordered food that was not going to be ready until the following morning. No ability to cancel the order. Poor support **Developer response:** That's a frustrating situation, and we completely understand why waiting without any way to cancel felt unacceptable. We're actively working on giving customers more flexibility at the order management level. If you'd like us to look into this specific order, please reach out at support@getsauce.com we'd like to make it right. ### 1/5 — Support sucks *2026-05-24* Super outdated app where it’s difficult to see order details (e.g., past order numbers). Support wastes time by first routing you to an AI assistant that is unable to help with anything and then human support is also unreliable. Was told I’d get a refund, never received it, and then the next time I inquired they said I wouldn’t get one. Also I have no idea how the App Store says 5 stars when I’m seeing countless 1 star reviews here but ok. **Developer response:** Sorry for the frustrating experience. We understand how confusing it is to get conflicting refund updates and to have trouble finding past order details. Please email us at support@getsauce.com with your order info and the email/phone used in the app, and our team will review the refund case and support experience directly. ### 1/5 — Useless Support *2026-04-25* I placed an order on a restaurants website and the confirmation brought up Reorder to track the order. Their estimated pickup was over 3 hours later and after the restaurant closed. I contacted support and they said they couldn’t get a status, the restaurant would t answer their calls, and couldn’t cancel the order without restaurant approval. I called the restaurant and they answered on the 2nd ring. My food was ready at the initial estimate time through their website. This company only caused problems. Just 100% incompetence. The best thing they could have done was stay out of the way. **Developer response:** We're sorry this experience added stress instead of removing it. When our support team can't reach the restaurant but you could on the first call that's a gap we need to close, and we take it seriously. Real-time order status and faster escalation paths for situations like this are areas we're actively improving. We appreciate you sharing exactly what happened; it helps us get better. If you want to revisit the order, we're at support@getsauce.com. ### 1/5 — Expect cold and inedible food *2026-04-13* Ordered pizza and a sandwich from a shop 5 minutes from my house. The driver picked up my food and proceeded to drive around town for 45 minutes before delivering my food cold and soggy. Support has been worthless. **Developer response:** A 45-minute detour for a 5-minute trip is not okay, and receiving cold food after that wait is genuinely unacceptable. We're sorry support didn't step up when you needed them to. Delivery route quality and support accountability are things we're working hard to improve. If you want to revisit the order we're at support@getsauce.com. ### 1/5 — doesn’t even work *2026-04-06* worst app have ever used . not even one functionality works ### 1/5 — Won’t ever use again *2026-04-01* Ordered using Sauce because Google listed it as preferred over DoorDash. Placed a massive lunch order for a house party hours in advance. Called the restaurant 30min prior to pickup, but they never received the order from Sauce and tried restarting and reconnecting to no avail. Asked for a refund and Sauce support agreed to submit a refund request, checked back 3 days later - no refund request was ever submitted. **Developer response:** We're really sorry to hear that. Placing a large order in advance and having it never reach the restaurant is bad enough, but being promised a refund that was never actually submitted that should not have happened. Please email us at support@getsauce.com with your order details and we'll personally ensure the refund is processed and that the communication breakdown gets reviewed. We appreciate your patience and we want to make this right. ### 1/5 — SAUCE is horrible *2026-03-27* The drivers this app employs DO NOT understand English & DO NOT even try to deliver the food to the correct address. My food was left on the concrete ground next to the trash cans for all the NYC rats to enjoy- many times!!! Their customer service will do nothing for you. Do not use this app! Call your local restaurant directly. SAUCE SUCKS!!! **Developer response:** This is completely unacceptable, and we're sorry it happened more than once. Misdeliveries and food left in unsafe spots are serious failures on our end. We're working on stronger delivery accuracy standards and better support follow-through. We'd genuinely like to review your case history. Please reach out at support@getsauce.com so we can address this properly. ### 1/5 — Appalling Service *2026-03-17* This app has terrible service. If you’re looking to wait an appalling length of time for your meal, and have the meal sit for 40 mins at the restaurant, then this is the app for you. Placed one order and won’t order from any establishment that uses this app again. **Developer response:** We're sorry your first experience was this one. A 40-minute pickup delay is not the standard we aim for, and we understand it leaves a lasting impression. We're continuing to improve dispatch timing and driver coordination to prevent situations like this. If you're willing to share the order details at support@getsauce.com, we'd like to understand what went wrong specifically and we hope to earn a second chance someday. ## Most praised reviews (9 highest-rated) ### 5/5 — One of the smoothest food ordering apps I’ve used *2026-05-25* Very smooth and easy ordering experience. The app feels clean, modern and super simple to use from start to finish. Reordering also takes seconds, everything loads fast and the whole experience just feels effortless. Honestly one of the few food ordering apps that actually makes you want to keep using it. ### 5/5 — Easy way to support local. *2026-05-25* I get the same food, with the same service (when it comes to delivery), with lower fees, better offers- and not forcing the restaurant to pay huge commissions. There are some features I’d love to see in the app, but until they launch I’ll enjoy everything there already is. A+! ### 5/5 — Amazing *2026-05-25* Love that I can support my favorite restaurants by ordering direct and now can reorder in a couple of clicks ### 5/5 — So easy and quick *2026-05-25* Super fast to reorder, also better pricing, what an hack ### 5/5 — Makes ordering my favorite restaurants fast and easy! *2026-05-25* I love supporting my local spots and i'm glad there is a way to order from them in a fast and easy way! ### 5/5 — Great! *2026-05-25* Love it! Super easy to find my favorite local spots! ### 5/5 — Amazing app for supporting local restaurants *2026-05-19* I like how they have very straightforward pricing while I can support local restaurants to keep more margin on their own! ### 5/5 — Best app to order food innn *2026-04-23* this app is great love it so good the service is good and the food was warm and exactly what I ordered the food came in like 20 min ### 2/5 — Good food, poor delivery *2026-08-05* Food from Nom Nam was great, but delivery was significantly delayed. When tracking order I could see that the delivery person hadn’t moved from their original spot and when I chatted with support they tried to blame the restaurant for the delay. They need better delivery services. **Developer response:** We're glad you enjoyed the food, but we're sorry your delivery was significantly delayed. We understand how frustrating it is to see little progress while tracking your order and not get a clear explanation from support. Please contact us at support@getsauce.com with your order details so our team can look into the delivery and your support experience. We appreciate your feedback. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*