# Saudi Ride Hailing : Kaiian — user reviews

> 201 indexed App Store user reviews of Saudi Ride Hailing by COMPANY KIAN RAHLA LOTGUNIYA MAALOUMAT MASSAHMA MAQFILA, rated 4.60/5 from 8,807 ratings.

- Source: https://appshunter.io/ios/app/saudi-ride-hailing-kaiian/id1159653667/reviews
- App overview in markdown: https://appshunter.io/ios/app/saudi-ride-hailing-kaiian/id1159653667.md
- Rating breakdown: 5★ 7,593 · 4★ 382 · 3★ 204 · 2★ 121 · 1★ 507

## What do users think of Saudi Ride Hailing?

Overall sentiment: mixed

**Pros**

- 👍 Friendly and helpful drivers
- 🚀 Convenient and fast service
- 💎 Excellent and professional drivers
- 🤝 Polite and courteous drivers
- 🌟 Great overall experience

**Cons**

- 🐛 Inconsistent driver behavior and quality
- 💰 Overcharging and lack of transparency in pricing
- 🤖 Poor customer service and unresponsive support
- 🔒 Security concerns with driver and vehicle information
- 📵 Issues with account suspension and lack of appeal process

**Commonly reported bugs**

- Difficulty registering with foreign phone numbers
- Discrepancies between displayed and actual trip costs
- Unreliable driver arrival times and pickup issues

**Most requested features**

- Add Apple Pay as a payment option
- Improve driver verification and accountability
- Enhance communication and responsiveness of customer service

## Newest reviews (10 of 201)

### 3/5 — مشكله أمنية

*2026-02-01, version 0.48.01*

اكثر من مره اطلب من كيان ، اتفاجئ ان السيارة مختلفة عن اللي في كيان ، وتسأل السواق ليه يقولك السيارة اللي في كيان عطلانه ، لو يكون فيه تأكيد باستخدام نفس السيارة المسجله في كيان

### 5/5 — السائق رائع جداً و علي خلق عالي

*2025-10-02, version 0.47.04*

السائق رائع جداً وعلي خلق عالي

### 5/5 — Excellent

*2025-09-12, version 0.47.03*

I enjoyed the music. Very kind. He dropped my staff in their accomodation.  Like to ride again. Thank you

### 2/5 — Not enough drivers

*2025-09-02, version 0.47.02*

Drivers are not available on time

### 5/5 — Kaiian the best

*2025-08-24, version 0.47.01*

Every good man and car clean

### 5/5 — الكابتن ممتاز جداً

*2025-08-04, version 0.47.01*

الكابتن قمة في التعامل والأخلاق العالية والوقت ونظافة السيارة

### 5/5 — Very Good

*2025-07-15, version 0.46.04*

The driver is very kind , thank u so much ,

### 5/5 — Abha to Muhayil

*2025-06-08, version 0.46.03*

Very smooth and good service done

### 5/5 — Happy customer

*2025-06-02, version 0.46.03*

Good experience

### 3/5 — رأي

*2025-05-05, version 0.46.01*

السيارة نظيفة ماشاء الله لكن رائحة المعطر قوية و تسبب حساسية في الأنف

## Most critical reviews (10 lowest-rated)

### 1/5 — في مهام رسمية لا تعتمد عليه اوبر احسن

*2025-11-27, version 0.470601*

كان عندي مشوار مهم قال درايفر بالغاء بعد مرور ٧ دقايق بدون تعويض او شي وتسبب بتاخيري اوبر مستحيل يلغي طلبك

### 1/5 — Poor CC and unreliable service

*2025-11-04, version 0.47.05*

My latest experience with this app was very disappointing. I waited for about ten minutes for the car to arrive, but the driver never showed up, and the fare was still deducted for a ride that never happened. I sent multiple emails requesting a refund, but there has been no response. I have used this app several times, and there are recurring issues. The interface is not user friendly and seems partially translated from Arabic. It is impossible to raise any concern from the ride history since only the customer care number appears. There is no FAQ or live chat for support, and cars often differ from what is shown in the app. Prices are sometimes lower than other apps, but in my opinion the poor experience and lack of support are not worth it

### 1/5 — العسر

*2025-10-25, version 0.47.0404*

السعر تغير من عشرين الى سبعة وثلاثون

### 1/5 — So bad

*2025-09-10, version 0.47.0202*

not in accordance with the price

### 1/5 — تطيبيق صعب وغير سلسل

*2025-09-05, version 0.47.02*

سي التطبيق

### 1/5 — تطبيق فاشل

*2025-08-18, version 0.47.01*

تطبيق فاشل و غبي

### 1/5 — Prices

*2025-06-15, version 0.46.03*

Too high prices as compared to distance & other apps I give so many chances to Kaiian, but Kaiian is way too expensive not worth it to use for a daily basis or purposely.

### 1/5 — Some drivers are scammer

*2025-05-17, version 0.46.02*

I was scammed by the Saudi driver I paid trough wallet and ask me more cash and he want to take my 50sr more because no change and he charged me triple time on supposed to be paid. I have reach on customer service but they didn’t do anything on that. And its not safe also

### 1/5 — Worst transportation app ever

*2025-05-05, version 0.46.01*

I don’t suggest downloading or using the app. I had so many bad encounters with payment. If you request a trip and no driver can pick you up, they won’t cancel the trip for you, you will cancel it yourself and you won’t get your money back. One time I ordered a trip and I got charged twice and when I talk to the support team they told we will return your money after 15 working days and I never saw the money. Please DO NOT download this app, they will steal your money. If there is less 1 star for the rating, I will put it. The app even doesn’t deserve 1 star.

### 1/5 — Poor service in Hawtah Bani Tamim

*2025-05-03, version 0.46.01*

The drivers randomly accept rides, and cancel it if the distance is too far. I had a medical emergency for which I had to go to Riyadh. This apps service made me waste 3 hours searching for taxis and getting more frustrated and worried. Drivers who are hours away accept the ride knowing well the destination, they dont move from the location and then when you call they ask to cancel.

## Most praised reviews (10 highest-rated)

### 5/5 — ابو حسن

*2026-08-14, version 0.48.06*

سائق محترم ومهذب

### 5/5 — شكرا لكم جزيلاً

*2026-07-19, version 0.48.06*

أشكركم شكراً جزيلاً على هاذا الموقع الرائع ، وفقكم الله لكل خير 🌷🌷🌷

### 5/5 — كيان

*2026-03-05, version 0.48.0102*

افضل برنامج بس لو يزبطون البرنامج حقهم و راجعون اسعارهم تبصير افضل شركه في العالم

### 5/5 — Ride to airport

*2025-12-03, version 0.470602*

It was good experience the ride came up on exact time or correct location and car was in good condition and driver was well mannered.

### 5/5 — Good

*2025-11-19, version 0.47.0502*

Very good and quit, never use phone or distribution all the road

### 5/5 — الطايف

*2025-11-18, version 0.47.0502*

ممتاز

### 5/5 — بيشه

*2025-11-13, version 0.47.0502*

بيشه

### 5/5 — The best experience ever!

*2025-10-30, version 0.47.05*

I had the best experience with my driver Mohammad. He took me from Alula Winter Garden to Starbuck and had no change for my SAR 100 . I offered to break the SAR 100 in the shop but he refused. He smiled and said I was a guest of his country and it was his pleasure to serve me. He also said, the SAR 15 to spend it on a first poor person I met instead... I was chuffed by his generosity and kindness. This is what I call Saudi hospitality. Thank You 🙏❤️

### 5/5 — ا

*2025-10-17, version 0.47.0404*

الأسعار زادت عن الأول والرحلة بتبدأ تتحسب من بدايه الطلب وليس من بدايه وصول السائق للأسف

### 5/5 — تطبيق جميل واسعار حلوه مناسبة

*2025-10-16, version 0.47.0404*

افضل تطبيق توصيل 
ياليت يكون خدمة نسائية عند الطلب ( يعني اللي تسوق امرأة )

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*