# Saudia — user reviews > 575 indexed App Store user reviews of Saudia by SAUDI AIRLINES AIR TRANSPORT COMPANY OF A SINGLE-PERSON COMPANY, rated 4.70/5 from 58,768 ratings. - Source: https://appshunter.io/ios/app/saudia/id892721808/reviews - App overview in markdown: https://appshunter.io/ios/app/saudia/id892721808.md - Rating breakdown: 5★ 51,265 · 4★ 3,168 · 3★ 1,318 · 2★ 622 · 1★ 2,395 ## What do users think of Saudia? Overall sentiment: neutral **Pros** - ✨ Smooth and easy to use app - 🕰️ Convenient for booking and managing flights - 🤝 Helpful and friendly staff - 🍽️ Good in-flight experience with quality food and service **Cons** - 🐛 Buggy and glitchy app with frequent crashes - ⏱️ Slow and unresponsive performance - 🤖 Lack of human touch in customer service - 💳 Issues with payment processing and seat selection - 🧳 Problems with baggage handling and lost luggage **Commonly reported bugs** - Inability to log in to Alfursan account - Boarding pass not working with Apple Wallet - Seat selection not working properly - Booking process getting stuck or not completing **Most requested features** - Add multi-destination booking option - Integrate Apple Pay and other digital wallets - Improve Alfursan loyalty program integration - Enhance mobile app functionality to match website ## Newest reviews (10 of 575) ### 2/5 — Slow Connection *2026-08-13, version 4.6.9* The application is old dated, slow, and needs a lot more of improvements. ### 2/5 — How is this app 4.7 stars? *2026-08-12, version 4.6.9* I can’t even log into my account - because the app won’t send OTP via SMS to a non-Saudia number. ### 2/5 — Bugs and terrible customer service chat *2026-08-06, version 4.6.9* Customer service chat never works. I have seen numerous bugs. ### 3/5 — عدم كفاءة البرنامج *2026-08-03, version 4.6.9* برنامج الخطوط السعودية لا يعمل بشكل المطلب ولا يستجيب عند الحجز والسداد حاولة اكثر من 5 مرات حتى تمكنت من حجز هذه الرحلة . ### 3/5 — Need to updated *2026-07-29* App will not link Apple account in Canada. App won’t send an OTP code to cell phone in Canada. ### 4/5 — جده *2026-07-29, version 4.6.9* جده ### 5/5 — Best airline *2026-07-29, version 4.6.9* Very good experience yet more at Saudi airports are amazing immigration amazing ### 1/5 — Bad service *2026-07-21, version 4.6.8* Very slow and convenient ### 3/5 — Unable to receive SMS code *2026-07-20, version 4.6.8* It would be great to have the ability to select the code either via SMS or email when you access your booking, instead when are trying to cancel or change seats. Also, I had 6 trips and one wouldn’t allow me to pick between SMS code or email, I was not able to change it. ### 1/5 — افشل موقع ع مستوى العالم *2026-07-18, version 4.6.7* تطبيق سي جدا جدا جدا ولايخدم العميل ## Most critical reviews (10 lowest-rated) ### 1/5 — أسعار عاليه مقابل خدمات سيئة جدا *2026-08-20, version 4.6.9* من أسوء الخطوط التي تعاملت معها، لا انصح بها أبدا، أسعار عاليه مقابل خدمة سيئة. ### 1/5 — Why???? Smh *2026-08-19, version 4.6.9* Why when you’re logged into the app it’s asking you to put your frequent flyer miles number when it should already be there!!!?!!! Doesn’t make any sense. Smh. ### 1/5 — Full of errors *2026-08-19* Needs to be reviewed and fixed, seems very slow with lots of errors and glitches. ### 1/5 — Absolutely terrible UX *2026-08-15, version 4.6.9* The User Experience in this app is atrocious and confusing and everything is moving at a glacial pace. And there is always discrepancy in their Notifications when flights are cancelled or delayed. ### 1/5 — Not working correctly *2026-08-10* Wish I could give a negative rating, from past month I was trying to login but I was not able to receive otp on my phone but now when it worked, the app is taking me in loop by making login again and again. Worst app ever ### 1/5 — تطبيق السعودية *2026-08-07, version 4.6.9* تطبيق سئ معظم وقت التطبيق متعطل وفيه اخطاء برمجيه حتى الخدمات لا تعمل بكفاءة عالية ### 1/5 — تعليق *2026-08-06, version 4.6.9* التطبيق ‏سيئ و الشركه سيئ بعد ### 1/5 — The app is useless *2026-07-28, version 4.6.9* Unable to update passenger details, also I never receive the mobile OTP, that is an app you can only book tickets through that is it ### 1/5 — Impossible de recevoir un message pour réinitialiser le mot de passe *2026-07-22* Depuis plusieurs j’essaye de réinitialiser mon mot de passe que j’ai oublier sans succès je reçois pas le code pour pour pouvoir y acceder ### 1/5 — Can’t complete *2026-07-21, version 4.6.8* The JOIN click doesn’t work ## Most praised reviews (10 highest-rated) ### 5/5 — Good app *2026-08-22, version 4.6.9* The easiest app I ever used to book a ticket ### 5/5 — Nice *2026-08-21, version 4.6.9* Great ### 5/5 — Saudia is fabulous! *2026-08-19* I love Saudia- the first time I was going to fly Saudia I was a little apprehensive. But, from that very first time, I fell in love with Saudia. Their business class experience has always proven to be one of exceeding expectations with respect to their fantastic middle eastern hospitality, food and crew interaction. I have flown more than 6 round trips between Dubai and JFK in the past 2 years, either direct or via Europe, and each time Saudia didn’t disappoint. The seats are a generous size, the airplane is clean both in the cabin and bathrooms. The ground staff is very helpful and that element of customer first is carried out through the entire travel experience. ### 5/5 — حدث خطأ أثناء عملية الحجز *2026-08-18, version 4.6.9* كلفني ١٤٠٠ ريال تقريباً رسوم تعديل؟! ### 5/5 — Aissa *2026-08-15* Top compagnie 👍, un plaisir de voyager avec Saudia. Je recommande vivement 😉 ### 5/5 — Mr Hussain *2026-08-14, version 4.6.9* Saudia Airlines excellent customer service looked after me as a disabled traveller, took care of all my needs as an umrah guest god bless their staff ### 5/5 — Best airlines *2026-08-14, version 4.6.9* Best airlines ### 5/5 — The best Airline *2026-08-12* This is really the best Airline I have ever flown with, the space between the seats is incredible, the food and the staff are fantastic. ### 5/5 — ا *2026-08-01, version 4.6.9* ا ### 5/5 — mrs *2026-07-31, version 4.6.9* all good easy check in --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*