# Savana - UK Fashion — user reviews > 26 indexed App Store user reviews of Savana by ENVOGUE STYLES GLOBAL LLP, rated 4.68/5 from 180,802 ratings. - Source: https://appshunter.io/ios/app/savana-uk-fashion/id6476902707/reviews - App overview in markdown: https://appshunter.io/ios/app/savana-uk-fashion/id6476902707.md - Rating breakdown: 5★ 143,734 · 4★ 22,062 · 3★ 6,112 · 2★ 1,855 · 1★ 4,012 ## Newest reviews (9 of 26) ### 1/5 — SCAM APP!!Anyone plz don’t buy from this fraud app!! *2025-11-21* Savanna is an absolute scam. This is an online scam that shows dazzling images and deceives the customers. They are sending very cheap products that cannot be worn in public using the excuse that their products as non returnable .When we complain they have a bunch of excuses and say that product is the same. But the quality is very cheap and they earn only through this fraud. Customer care is only threatening customers saying chatting further wont get you anywhere. Besides they only have positive reviews in their site while on play store so much complains are there. Furthermore they use terms like uk fashion , Korean jewelry etc to fool people. Please don’t buy anything on savanna. This is a huge fraud . Also we purchased a lot of things at once and no single item was good. Please don’t be fooled by the strategic marketing techniques. I have lodged complaints against this fraud too. Customer care is very rude and they don't have calling option which further proves that it’s a scam. Free shipping margin is also high and tempting to order more products. By ordering a lot of products by seeing positive reviews people only get absolute trash from Savanna . This app should be banned. Plz be careful and don’t fall into this trap!! **Developer response:** We sincerely apologize for the frustration and dissatisfaction caused by your recent experience with Savana. We take feedback regarding product quality, returns, and customer support very seriously. Please note that our product descriptions and policies are intended to be transparent, and we are reviewing your concerns to ensure clarity and improve our processes. We regret that our customer support experience did not meet your expectations and understand how disappointing this must have been. To help us resolve any pending issues and provide a proper resolution, please reach out to us at escalations@savana with your order details. Your feedback is valuable in helping us improve our services for all customers. ### 1/5 — Very disappointing customer care *2025-11-12* I have ordered for scarf and stipe sweatshirt from the app on 19th Oct yet it’s almost a month now still I haven’t received my parcel yet. When the courier team try to delivered for the first time I was not available so I call the courier team for next delivery attempt they said they will come, I waited the whole day yet they didn’t come. I waited for the next two more days yet they didn’t come so I raised a concerned to the customer care of Savana team yet they told me to wait for two more days and told me to contact them again if I don’t received any calls from the courier team. So, I waited for two days and still I didn’t received any calls from the courier team. So again I contacted the customer care team of Savana again to inform them about the same. Now this time they told me to wait again for 24hrs and within 24hrs if I don’t received any calls from the courier team contact them again. So I waited patiently for 24hrs yet I didn’t received any contact from the courier team and tried to contact the customer care of Savana yet they told me to wait for another 24-48hrs for an email from the support team of Urbanic since they are not able to handle it. I still waited hoping that they will at least do something about my parcel . I received the email after 48hrs asking me to wait again for 48hr-72hrs for them to check things. This is so frustrating already yet I was with full of patients but I didn’t see any actions taken from the team. This is so disappointing to the core. It was a prepaid order. I didn’t received my parcel and they don’t want to refund my money as well. Very disappointing **Developer response:** Hi Wonthemia, we sincerely apologize for the prolonged delay and inconvenience caused regarding your prepaid order. We understand how frustrating it is to wait this long without delivery or a clear resolution. This is not the experience we aim to provide. Please reach out to us at escalations@savana with your order details so we can investigate this on priority and assist you with a prompt resolution. Thank you for your patience. ### 1/5 — Unsafe messy and uncertain experience. *2025-10-13* Sure the tops are all fine. But when the return guy comes to pick up and asks you to come down because he is too lazy to come up. When you still ask him to come up which is literally 2nd floor, he runs away, doesn’t pick up your calls, then says that he had to get an urgent return parcel and the next thing you get is a review from Savana saying the quality check was failed. How can the quality check fail when it was passed in the first place and no guy came to pick it up. When you raise this to customer service, they say they will resolve. I requested them to not send the same guy since it felt unsafe due to his shady behaviour. The Delhivery app(responsible for parcels and returns of savana) send you a text on whatsapp that says you (we) have rescheduled your return as per your request not once but twice when you never did it in the first place i.e. false texts of reschedule. When you raise this with customer service the third time, they have no idea of the history of the chat again and don’t do much to resolce the issue. What is one supposed to do? The original return shady person responsible now knows my address. No action taken that has been informed to me otherwise. The Delhivery is falsely rescheduling my return on my name(as if I rescheduled jt) when i didn’t. And the customer service person has to be informed the whole issue over and over again. The whole situation was very frustrating and lost me a lot of my time. So is your safety and time worth the cute and affordable tops? I don’t think so. **Developer response:** Hi There, We’re truly sorry for the frustrating return experience and the inconvenience caused. Your safety and time are very important to us. We’ll ensure your return is handled promptly and safely, and the issue with rescheduling is investigated. Please share your order details at escalations@savana.com so we can resolve this immediately. ### 1/5 — Poor customer service. *2025-09-20* This is my second time experiencing incredibly poor service from the Savana app, and I'm deeply disappointed. The company's policies and customer support are a major cause for concern. First, their return policy is a joke. The app promises a 2-3 day return process, but my first return took a frustrating 15 days. Customer service was unhelpful, constantly giving me vague responses and leaving me to wait. Second, the lack of reliable communication is appalling. There is no call service; you are forced to use email or a chat system with a long queue. This makes it impossible to get timely help when you need it. My most recent order, which I chose cash on delivery for, was delayed for over two weeks, and the delivery was ultimately canceled because the packaging was torn and damaged. The delivery person even admitted the products were fine but packaging is not good. It seems their service is significantly worse for cash-on-delivery orders. My first order, which I paid for online, arrived in about a week. This second one has been a complete disaster. The company clearly has an issue with its delivery and packaging, and its customer service is not equipped to handle the problems they create. I will not be ordering from Savana again. I'm writing this review to warn other customers about the frustrating experience and poor service they should expect. If you value your time and want a reliable shopping experience, look elsewhere. **Developer response:** We sincerely apologize that your repeated experience with our services, including the slow returns and the delayed, damaged delivery of your recent order, has been so frustrating. We are dedicated to making immediate, necessary improvements to our entire fulfillment and customer care infrastructure to ensure all shoppers receive the reliable, high-quality experience they deserve. ### 1/5 — Savana is such a fruad *2025-09-16* I placed an order on 3rd July, and from 7th July onwards, the status only showed “ready to send to Dispatch Centre.” By 16th July, there was still no progress. When I contacted Savana through Instagram, I was told to cancel the order because it was out of stock—something they never bothered to inform me about. I had to repeatedly follow up myself, only to eventually cancel. This shows a complete lack of responsibility and basic customer courtesy. New order placed on 3rd September... On 3rd September, I placed new orders that were scheduled for delivery on 7th September. Out of two products, I received only one. The package invoice listed both items, but only one was inside. When I reached out to Savana, they claimed they had video proof showing both items were packed but refused to share it, citing “security reasons.” A friend of mine also mentioned receiving a duplicate item from Savana earlier, which shows this isn’t a one-off issue. Now, Savana is outright denying both a replacement and a refund. This is fraudulent and unacceptable. I have already escalated this matter to the Consumer Forum and will take further legal action if required. Savana has repeatedly caused me distress, wasted my valuable time, and disturbed my mental peace. This time, I have not only faced harassment but also financial loss due to their irresponsible and deceitful practices. Such behavior cannot be ignored, and I will ensure accountability is established. **Developer response:** Hi, we’re truly sorry to hear about your experience and the distress it has caused. Please know that we would never want to share a resolution that doesn’t work for you. Each case undergoes a thorough review, and only after all checks and verifications are completed do we provide a final outcome. We understand how disheartening this can feel, especially when expectations aren’t met. That said, we’re committed to learning from such situations, and we’ll review your case again to see what can be done better on our end. For any further support or escalation, please don’t hesitate to reach out to us directly at escalations@savana.com. ### 1/5 — Trap! *2025-08-29* This is the worst app that i have ever come across. They do not have records of that a particular customer is a new customer or an old customer, their system cannot check that so they will ask to provide irrelevant details that a normal e-comm app can check by their own. Their customer support chat is so not user friendly, if you go outside the chat to take screenshot in the app that they asked for, the entire chat will disappear and you will have to reinitiate the conversation, wait in the long queue and explain everything again to a new representative, a total waste of time and efforts. Furthermore, once you place order, they show a delivery time of 15-18 days due to which as per your plans you will ultimately decide to cancel, if you cancel the order, there is no option of refunding to Original source and it will automatically get refunded to Wallet. This is basically a loop in which you get stuck. If you reach out to their team about the refund in wallet, they will say you should have contacted before option for refund and they cant do anything. Bro, if i knew you will automatically trap my money in your wallet then i would have reached earlier. Nevertheless, everything’s a lesson and here is not to use Savana again, ever! **Developer response:** We are truly sorry for the unacceptable series of service failures you encountered, from technical difficulties in our app to lengthy delivery estimates and issues with your refund preference. We recognize that these repeated problems caused significant frustration, and we sincerely apologize that we failed to provide a supportive or efficient shopping experience. We are committed to making substantial internal improvements to our platform and processes to prevent such widespread issues from affecting our customers in the future. ### 1/5 — Utterly Disappointed – Worst Shopping Experience Ever *2025-08-11* I rarely write reviews, but my experience with Savana has been so frustrating that I feel people should know before ordering. This is not just one bad incident — it’s a repeated pattern. My first order, placed on 5th July, kept getting delayed without any proper updates. I emailed them 4–5 times, but there was no meaningful response. After waiting for weeks, they canceled the order on their own, without even asking me. I still decided to give them another chance (a decision I now regret). My new order was supposed to be delivered on 7th August. On 9th August, a customer care agent assured me it was “ready to dispatch.” Yet, as of today, it has not even been dispatched. No proper tracking updates, no proactive communication, nothing. This is beyond disappointing — it’s unprofessional, careless, and shows a complete lack of respect for customers’ time and trust. I’ve wasted my patience, energy, and time twice now. If you value timely delivery, proper communication, and a reliable shopping experience, I strongly suggest looking elsewhere **Developer response:** Hi Pravajya, we are deeply sorry that your experience with two separate orders has been incredibly frustrating due to repeated delays and poor communication; this is unacceptable on our part. We sincerely apologize for the auto-cancellation of your first order and the ongoing lack of updates regarding your second. We regret that our operational issues have wasted your time and eroded your trust in our brand. Please allow us to urgently correct this by contacting us at escalations@savana.com with your order ID so that our team can prioritize your case and personally manage the resolution. ### 1/5 — Bad customer executive and experience in Savana *2025-06-11* I don’t know where to start from . I place an order (postpaid ) .It was showing that the product will be delivered by date 9-10 June . No delivery agent called me on those 2 days so I try to reach out to customer executive of Savana to which Mr Aakash attended it . He was so unprofessional, the only request I asked was to to reschedule the delivery date as I was not in India . And it is not my fault that the product was not delivered on time . He shared me delivery agent number and told me to reached out the delivery agent myself . (Which I cannot do because Indian sim don’t work in Dubai). Second he started arguing me tht it’s not his fault . It’s my fault as I am not in delivery location. ( to which I explained it’s not my fault as the item was not delivered to me on schedule date ) to which he started arguing and lied to me tht the estimate date is 13 . I check again in app , estimate date was 9-10 only not 13 . Third I tried asking him if he can reschedule than he end the conversation just like tht . Without any proper conclusion . Instead of me getting my queries sorted , he made me frustrated more by his unprofessional ethic . So dear savanna you should check on wht type of executive you are keeping as they are the one handling directly with the customer . I wonder how many customers have faced the same . **Developer response:** Hi! We’re extremely sorry for the experience you had — especially with how your concern was handled. You were right to expect timely delivery, clear communication, and respectful support. What you described does not reflect the standards we hold ourselves to, and we truly regret the frustration caused. Your feedback about the conversation and the handling of your request has been noted and will be escalated internally. If your issue is still unresolved, please share your order ID at escalations@savana.com so we can step in and assist you properly. Thank you for bringing this to our attention — we’re committed to doing better. ### 1/5 — A Deceptive App with No Concern for Customers *2024-09-04* Savana is by far the worst online shopping app and company I’ve ever encountered. After placing an order for several items, only two were delivered—late, of course—and the remaining two never arrived. I kept getting messages that my order was out for delivery, only to be told later that it couldn't be delivered because I had supposedly refused it. I never received a call, and no delivery agent showed up at my address, so there was no way I could have refused the delivery. Trying to cancel the order and get a refund was an ordeal in itself. I also needed to return one of the delivered items due to a size issue, but it's been two weeks, and the item still hasn't been picked up. Every day, I reach out to customer service, and every day, they give me the same response—that they understand my frustration and have escalated the issue. I’m left wondering how many times this issue needs to be escalated before the product is finally picked up and I receive my refund. To make matters worse, when I called the pick-up agent, he outright refused to collect the item, claiming he had more important things to do. Isn’t that his job for which he's being paid? On top of this, he was extremely rude to me. This sums up my experience with Savana. I’m still waiting and hoping for the pick-up and my refund. Learn from my mistake—do not trust them, and avoid ordering from them. **Developer response:** Hello there, we understand your frustration, and we apologize for falling short of our service standards. Share your order details at escalations@savana.com, and we'll work to make things right. Thank you for your patience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst Customer Service *2026-08-01* The return policy is a joke really. They say that pickup will happen in 2 days. But the pickup in reality got more than 20 days. Then they changed the logistics, the delivery said that he has to take the return of that product as it was showing in their system, turns out savanna did not update the system and actually he was not suppose to pickup that item, eventually that product is lost now cause it is not with me and not returned to savanna because of their faulty system its misrouted or lost now. Then everyday i get the message that those products will be picked up soon even after i told them 1000 times that this is the case and this has happened but still Every-time i connect with them, they give such response which makes me feel i should hit my head to wall cause every day i have to explain them same story that this has happened and products are already given to logistics, yet everyday they assign some guy and then ultimately they cancel the pickup and give wrong remark that i cancelled hut in reality, they cancel it on their own without contacting me. So in app they show that i have denied pickup and they deny to update the status and accept the fact that this has happened even though i sent all proofs. As on date they show wrong status that i cancelled pickup even though explaining them that no-one reached me and the products were already given to logistics they first assigned. Every-time i connect to the customer service they give different different response everyday which are totally vague and irrelevant and not even close to what i am querying. I am querying about something else, they respond to something else. So to be honest i am done with their service and will never make any purchase. **Developer response:** Hey! We’re really sorry to hear about your experience, and we completely understand how disappointing this must have been. 💔 This isn’t the experience we want for our customers. Please email us at escalations@savana.com with your order details so we can personally look into this and make things right 💛 ### 1/5 — Worst customer care service *2026-06-29* So i have placed on order with 4 products total . When I received the parcel 3 products were missing and was torned and cover with invoice over it . I seemed absolutely fine from outside. But when i opened it 3 products were missing and the parcel was torned . I tried contacting via customer care for the first they keep on delaying the issue and provide irrelevant responses . I asked them that my issue isn’t resolved and once the window period for return get over will i still be able to return cause u have been delaying the issue and my return request keep on still under review … they haven’t responsed and ask me that your issue will be resolved. I even tried emails but guess what after one reply they don’t even respond to your emails . There is no way of contacting via call . Every time u try to connect via chats u have to explain everything again and again but still don’t the proper response . Worst experience ever . This will be my last order ever from this app. ### 1/5 — Worst service ever in this whole world wide and universe *2026-06-26* Worst customer service ever..i contacted them 2 days after the delivery attempt as i was unavailable and i call back the delivery guy but never pick my call..like every other app i thought they will re attempt the next day but never got any information in calls so i contacted customer servive and they asked for my email to create a ticket and before i could even share they sent a message is there anything else i can assist you with? And i said that was very disrespectful and idk what happened one came after another and said thank you for contacting how may i assist you while i was still on the same thread so i gave up that day..after 2 days i received email saying that it was delivered so i contacted again and this time they took it seriously but they asked why didn’t i contact them earlier and i explained the whole scenario and they said i must contact them within 24 hours from the first delivery attempt and now they can’t do anything..it was prepaid and i must share the pin in order to mark as delivered no pin was shared and i lost my money and pay them for their worst job free of cost ### 1/5 — No customer support *2026-06-23* Most of my orders and returns went smooth until last time. I placed return for accessories and the pickup person said the system auto rejected due to no tag. But accessories don’t come with tag. So I tried contacting customer support but I was shocked to know that they no longer have human customer support and only bots that don’t understand anything. I kept following up through email which sent auto reply that all support has been moved to chat, I kept spamming them on Instagram and finally after 10 days of struggle someone from their support called me during weekend which I missed and the line is always busy. It took them another week to call me back and they don’t even have common sense to apologise and they have attitude. At last they have manually scheduled non QC pickup which is yet to happen. But this app lost my trust because I have been their customer from day 1 and they didn’t have this pathetic system. They seem to have changed their pickup and customer support policy in last 2-3 months. And I hate the fact that we no longer have option to upload images while submitting return. Now the pickup person comes and throws all the outfits on the floor to take photos and we need to stand there for 15-20 mins so that they can upload the photos by luck as their phone is broken and hanging all the time. I had the worst experience and doubt if I’ll shop again **Developer response:** Hi there, thank you for your wonderful feedback! We're thrilled to hear that Savana aligns with your dressing sense and imagination. We completely understand your concerns about the shipping times, and we apologize for any inconvenience caused by the delays. Your input is valuable, and we’re committed to improving our delivery speed. We hope to provide you with a more reliable shopping experience in the future! ### 1/5 — Cancellation and refunds *2026-05-29* This is my first time experiencing incredibly poor service from the Savana app and I'm deeply disappointed. The company's policies and customer support are a major cause for concern. First, their cancellation policy is a joke. The app promises to refund the cancelled order’s money within 7-10 days , but its been 13 days since i cancelled my order and didnt receive any payment or any updates regarding my refund too and i texted few days back in the chat option regarding this and didnt get any proper response… Customer service was unhelpful, constantly giving me vague responses and leaving me to wait. Second, the lack of reliable communication is appalling. There is no call service; you are forced to use email or a chat system with a long queue. This makes it impossible to get timely help when you need it. Im so much done with savana app and its so annoying to constantly text to some AI which doesnt respond properly to refund MY MONEY and it feels so annoying to do it…i need a proper response from savana for my refund or else u’ll face the consequences…Im done being polite and people’s money isnt a JOKE **Developer response:** Hey! We’re really sorry for the experience you’ve had—it’s definitely not what we want for our users 💔 Your feedback is taken seriously, and we’re working on improving both our delivery and return processes. Please reach out at escalations@savana.com so we can personally look into this and make things right 💛 ### 1/5 — Fraud site and L return service *2026-05-26* I cancelled that return and again applied for return then again its shows the return is failed we will try again and then didn't come again and again i got frustrated talking with customer service they just give the answer like our team is working on it and it will resolve in 24-72 hrs or 24-48 hrs what about my time and my need of money if i want to return because of some issue then obviously i want to order something else and for that i need money but the service is tooo poor that they don't want me to order something else and then i cancelled the return again then again applied for return on the last day of my return service availability and then they also takes time like 3-4 dyas agter that the pickup agent came and pick my return the worst site and the worst experience i ever had somewhere and the help service is just trash there number on google shows invalid when we call this is how it works the worst size ever ordered from i will never ordering or suffering from this trash site L site for a reasos **Developer response:** Hey! We're really sorry to hear about your experience, and we understand how disappointing this must be 💔 This isn’t what we want for our customers. Please email us at escalations@savana.com with your order details—we’ll make it right as soon as possible. 💌 ### 1/5 — Disappointment *2026-04-02* ⚠️ People, please be aware before ordering from Savana. I am sharing my experience so others do not go through the same stress and harassment that I faced. The product quality I received was poor and completely different from what I expected, so I raised a return request. But instead of a simple return process, this turned into the worst customer experience I have ever had. For several days, the delivery partner kept calling only to ask for my address and then never came for pickup. Every day I waited with the parcel packed and ready, but the return kept getting cancelled repeatedly without any fault from my side. Even after sharing proof, screenshots, call logs, and repeated complaints, customer support kept sending the same automated replies instead of giving a real solution. The courier partner, Shadowfax, kept changing locations, not answering calls, and wasting my time daily. The most shocking and unacceptable part was that the delivery boy even took ₹50 from me during the return process, which is completely wrong and feels like fraud. A customer should never have to pay money for a return pickup. This entire experience has completely broken my trust in this app. Please be careful before ordering, especially if you ever need to return an item. The service and courier handling have been extremely disappointing.#Savana #PoorService #CustomerAwareness #BadExperience **Developer response:** Hello there, we apologize for the inconvenience caused and would like to assure you that we are here to help. We understand how important your order is to you and we care about your satisfaction. Please reach out to us at escalations@savana.com with your order details so that we can investigate the situation and provide a resolution ASAP. ### 1/5 — Extremely Disappointing & Unprofessional Service *2025-12-11* I honestly did not expect such a horrible experience from an app like Savana. It has been more than 5 days since I placed the return request, and till now the pickup has not been done. Every single day I try to reach out to customer service, but the experience is beyond disappointing. Whenever I contact customer support, they keep me on hold for an endless amount of time, and no one ever responds. The moment I send a message explaining my issue, they simply close the ticket without giving any solution. This clearly shows how careless, unprofessional, and irresponsible their support system is. If Savana cannot even manage a simple pickup process properly, then I don’t know what kind of service they are trying to provide. The pickup agent doesn’t call, doesn’t come, and still marks the pickup as “customer not available” without even trying to contact me. And when I try to reach the agent, he doesn’t respond at all. This level of service is absolutely unacceptable. I am genuinely fed up and tired of following up again and again. This is one of the worst customer service experiences I have ever had. I am completely done with this app, and I will never use Savana again. If my pickup is not completed today itself, I will make sure to tweet about this issue publicly, because customers deserve to know how this platform treats them. Absolutely pathetic and frustrating experience. **Developer response:** HiThere, We’re truly sorry for the extremely frustrating experience you’ve had with your return and pickup. We completely understand how upsetting and disappointing this must be, and we’re very concerned about the inconvenience caused. This is not the standard of service we aim to provide. Please share your order details at escalations@savana.com and our team will prioritize your case immediately to resolve the issue as quickly as possible. ### 1/5 — Worst Experience *2025-11-28* I've been using the Savana app for some time, and honestly, it keeps getting worse. The delivery takes way too long, and sometimes the products don't even arrive at all. Their customer support is extremely poor - they don't reply honestly and only use fixed/preset responses. It takes forever for them to answer, and there's no customer care number to call, which feels very unprofessional and almost fraudulent. If they won't reply properly, the least they could do is offer a real support line. On top of that, the shipping charges are high, and the only way to get free shipping is by spending a lot more - which makes no sense. You can't save money by being forced to spend more money. It's like they want you to buy extra just to avoid paying shipping, and that's not fair to customers. It's frustrating because you'll find some great products on the app, but you have to deal with slow delivery, bad customer service, high shipping costs, and no proper support. If you value time and good service, this app might not be worth it. **Developer response:** Hi There, we’re sorry to hear about your experience and regret the inconvenience caused by delivery delays, shipping charges, and the support experience. Your feedback is important to us and has been shared with the relevant teams to help improve our services. We’d like to look into your concerns in detail—please reach out to us at escalations@savana with your order details so we can assist you further. Thank you for bringing this to our attention. ### 1/5 — Pickup Status Not Updated & Refund Being Unfairly Delayed *2025-11-22* Dear Savana Support Team, I hope you are doing well. I am writing this email to raise a serious concern regarding the return of two jeans I recently purchased (approximately ₹2500–₹2600 ) I returned both items because the color was not as expected. When the delivery partner picked up the order, he clearly showed me the confirmation on his device that the pickup was completed, and it was reflecting in his system as well. However, on my end, the Savannah app/website is still showing “Pickup not done yet”, even after several days. I tried reaching out to chat support multiple times, but unfortunately the experience has been extremely disappointing: • one agent disconnected the chat without resolution. • No resolution was given by the agents just asked me to wait, no surety of refund Instead of assisting me with my refund or providing a proper solution, the chat was disconnected. This caused unnecessary stress and fear regarding my money. Due to this experience, I have cancelled all my remaining orders from Savana. I never expected such poor service from your platform, especially when customers trust you with their payments. The lack of call support makes it even more frustrating when the only available chat support is not reliable. I request you to take immediate action to update the pickup status and process my refund without any further delay. I also request that proper customer support be ensured so that other customers do not face similar issues. I expect a prompt resolution. **Developer response:** We sincerely apologize for the inconvenience and frustration caused regarding your returned jeans and pending refund. We understand how concerning it is when the pickup status is not updated and chat support has not provided proper assistance. Please be assured that we are looking into your case as a priority and will ensure your refund is processed to your Savana wallet at the earliest. To help us resolve this promptly, kindly reach out to us at escalations@savana with your order details. We also appreciate your feedback regarding our support process and will work to improve our customer service experience. Thank you for your patience and understanding. ## Most praised reviews (7 highest-rated) ### 5/5 — Review *2026-01-25* I’ve been using the Savana app for a while now, and overall it’s been a really pleasant experience. The interface is clean, modern, and easy to navigate, which makes browsing and using the features feel effortless. The app runs smoothly without glitches, and everything loads quickly. What I like most is how user-friendly and well-organized it is—you don’t need much time to figure things out. It’s clear that a lot of thought went into the design and functionality. Savana feels reliable and practical, and it actually delivers what it promises. There’s always room for small improvements, but as it stands, Savana is a solid app that I’d definitely recommend to others looking for a smooth and enjoyable experience. ⭐⭐⭐⭐ ### 5/5 — Savana *2025-12-01* Savana: My New Go-To for Style ★★★★★ If you're looking for trendy, high-quality fashion that doesn't break the bank, you absolutely need to download the Savana app. This app has quickly become my favorite place to shop online, and for all the right reasons. What immediately stands out is the sheer variety and quality of the clothing. They constantly update their collection with the hottest current trends—everything I see on Pinterest and my favorite fashion blogs shows up here, from chic co-ord sets to beautiful dresses and statement accessories. The clothes look fantastic in photos, but I was genuinely impressed by the material and construction when my order arrived. The pieces feel substantial, fit well, and truly look expensive. Beyond the amazing selection, the shopping experience itself is seamless. The app is super intuitive and easy to navigate, making it simple to find exactly what you're looking for or just browse for inspiration. Checkout is fast and secure, and their commitment to hassle-free returns provides great peace of mind. While some reviews mention delivery times can sometimes take a little longer, I find that the incredible quality and unique styles are absolutely worth the wait. Savana makes it easy and affordable to experiment with your personal style and keep your wardrobe refreshed. Highly, highly recommend joining the #SavanaSquad! ### 5/5 — This app is amazing *2025-01-24* I love Savana. I’ve used quite a a number of apps and this one’s best so far. The availability, affordability, accessibility - this app checks out all the boxes. The quality of the products is great and the range of sizes and options. The customer service is good. Had an issue with size of the product (I ordered the wrong size) and it was resolved without a hitch. The return and refund process was quick and easy. The messages I received about arrival of products a couple hours before delivery were helpful. That’s a great idea, to inform people beforehand for pickup. While the app is great in all aspects, there’s just one problem. The products took a lot of time to arrive. Some products arrived quickly and others a bit late. I wish all the products arrived together, and if not early then a little less late. **Developer response:** Hello there, We're so happy you love Savana and appreciate your detailed feedback! We hear you on the delivery times and are working to improve them. Thanks for your support! ### 5/5 — Irresponsible customer care service and worst site to shop *2025-01-13* Their customer service doesn’t reply to queries properly. Delivery time is usually too long. I placed an order on 3rd jan and the delivery date was 11-15 jan earlier, later they themselves changed to 17-21 jan without citing any reason, and now they have the audacity to mail and tell me that the order might get delayed more or might get cancelled or i can cancel it from my end. I mean what? Like seriously? If i had to cancel it anyway why would i have waited for this long ? And this is so pathetic that making someone wait for their order for 13 days only to tell Them that if might get cancelled that too when it is a gift. and even after multiple mails/messages to support team there is no update no progress in the order. Pathetic and new low, such downmarket. **Developer response:** Hi Varsha, We understand your frustration and sincerely apologize for the delayed delivery of your order and the inconvenience it has caused, especially as it was intended as a gift. We're very sorry that your order, placed on January 3rd with an initial delivery window of January 11th-15th (later revised to January 17th-21st), experienced further delays and potential cancellation. We appreciate you bringing this to our attention. We hope you've since received your order. If you're still experiencing any issues or require further assistance, please connect with us directly at escalations@savana.com. Our escalations team will be able to provide more personalized support and look into the specific details of your order to prevent similar issues from happening again. We value your feedback and are committed to improving our services and delivery timelines. ### 5/5 — Savana is not recommended *2024-11-19* So I would firstly like to say that no doubt it has a variety of collections of almost everything with a decent quality. And I have purchased many things from here (Level-3). I am writing this to inform savanna only , this thing had happened before also that I didn’t receive my order though the due date was 2 weeks before , then it popped up that I have cancelled my order I was like I didn’t do but I left it because I was like maybe I have done it . Now this thing again happened and my parcel got canceled itself and they show up that I have canceled my order . Plus point we cannot contact anyone from Savana. This is my only complaint about this I hope I get a solution from savanna **Developer response:** Hello there, we apologize for any inconvenience and are here to help. Please contact us at escalations@savana.com with your order details, and we'll work to resolve the issue quickly. Thank you for being our valued customer. ### 5/5 — Satisfied product *2024-09-08* I recently purchased two cases from Savannah, and I must say, I am thoroughly impressed with the quality. The cases are exceptionally well-made, with a sturdy build and a sleek design that truly stands out. They were exactly as depicted in the pictures, and everyone who has seen them has complimented their stylish appearance. The material feels premium, and the cases provide excellent protection for my devices. However, one aspect that I believe could be improved is the shipping time. While the product quality exceeded my expectations, it took quite a few days for the cases to arrive, which was a bit disappointing. Given how much I love the cases, I would have appreciated a faster delivery service. Overall, I am very happy with my purchase and would highly recommend Savannah for their high-quality products. But I do hope they can work on speeding up their delivery process to make the shopping experience even better **Developer response:** Hello there, thank you for your kind words! We’re thrilled that you loved the quality and design of the cases. We appreciate your feedback on the delivery time and are working to improve it. Your support means a lot, and we’re excited to serve you again soon! ### 5/5 — Fraud 1 rupee sale *2024-08-05* This app is fooling around by announcing that they are giving 1 rupee sale but in reality they are just fraud people who think that normal people are fools This is just a marketing strategy in which the owners want normal people to download their app so that they can earn money .. everytime you try to select any product it shows it’s sold out .. even if you luckyly get any product in your bag then you won’t be able to purchase it … it’s showing server issue .. just tell me one thing savana everything in your app is sold out for half an hour and then just after half an hour sale everything comes back to available … do you people think that we are fools this is very sad .. if your app is good then people will automatically download your app but fooling people like this is very sad Very one of your downloaders should delete your app so that you people learn a lesson . I urge people to not get fooled like this by these kind of apps **Developer response:** Hey There! We're really sorry to hear about your experience. It’s frustrating when technical issues disrupt a sale and impact your experience. We’re investigating these problems to improve our system and ensure a better experience in the future. Your feedback is important, and we appreciate you sharing it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*