# Savings Bank of Danbury Mobile — user reviews > 53 indexed App Store user reviews of Savings Bank of Danbury Mobile by Ives Bank, rated 4.72/5 from 1,429 ratings. - Source: https://appshunter.io/ios/app/savings-bank-of-danbury-mobile/id663573969/reviews - App overview in markdown: https://appshunter.io/ios/app/savings-bank-of-danbury-mobile/id663573969.md - Rating breakdown: 5★ 1,233 · 4★ 98 · 3★ 34 · 2★ 14 · 1★ 49 ## What do users think of Savings Bank of Danbury Mobile? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient banking - 🚀 Quick and efficient - 🔒 Secure banking - 👍 Comprehensive features - 👍 Helpful for travel **Cons** - 🐛 Frequent crashes - 🐛 Compatibility issues - 🐛 Buggy updates - 🔋 Performance problems - 👎 Confusing interface - 👎 Difficult to navigate **Commonly reported bugs** - Login screen freezes - Crashes when switching accounts - Mobile deposit issues - Compatibility problems with older devices - Slow performance and loading times **Most requested features** - Improve mobile check deposit functionality - Add Face ID/Touch ID support - Enhance account balance visibility - Streamline login process - Improve overall app design and user experience ## Newest reviews (12 of 53) ### 2/5 — Needs Improvements *2021-12-23, version 10.6.0.1* Not sure what’s going on but it’s making me provide a security code from a phone call or answer security questions with every login, even on the same device. Still pops up if I logged in earlier the same day and no way to override. ### 2/5 — New Savings Bank of Danbury App *2020-07-27, version 9.2.2.1* Do not like, can’t see the pending deposits. If you go to the site and hit the arrow it locks the screen and you have to turn your phone off to rest the app. Like the old app better easy to understand better. This one is very confusing. **Developer response:** Hello, We are sorry to hear that you are experiencing difficulties with our app. To review all pending and recent transactions click on the hamburger menu at the top, right click my accounts, and then click on the account. Please reach out to our Customer Support Team at 1-833-770-5862 if you need further assistance. ### 2/5 — crashing *2020-06-08, version 9.2.2.1* keeps crashing everytime i open it ### 1/5 — It’s over *2018-10-31, version 8.6.0.2* Update was a nightmare and they have not fixed it. Deposits are difficult to impossible. I’m leaving and SBD doesn’t care. ### 1/5 — Horrendous *2018-10-12, version 8.6.0.2* Ever since they “updated” the online banking I have had nothing but issues with it. I can never get on it. Desktop version no issue try the app with the same information tells me its wrong. You can’t use Face ID to log on. Even when you get on the format is horrendous the old way was so much better. They need to seriously look at there app if they want to keep up with other banks. ### 1/5 — This is an update? *2018-08-10, version 8.6.0.2* When trying to make mobile deposits, this is still not as easy as most of the other banks. Also, the new app is not as easy to navigate as well as the looks are not as good as the old app. I think this could be a much better app. ### 2/5 — Not happy with the update. *2018-07-30, version 8.6.0.1* I expected a much better experience with the recent upgrade. It’s not any better, as a matter of fact it’s worse. The log on page is a mess. I don’t see anything different. On a positive note, it’s good to be able to see pending transactions. ### 1/5 — I like the old one better *2018-07-26, version 8.6.0.1* I can’t get facial recognition on the updated one. ### 1/5 — The worst!! New Update is Awful!!!! *2018-07-22, version 8.6.0.1* After the “Tech Upgrade” this past week the App has been downgraded to a Windows 1999 version of itself. Why would SBD update their systems to be worse? The old version worked absolutely fine. The login screen is now clustered and confusing and the transactions are difficult to read. Worst update I’ve ever seen!! Please revert back to the old App!!! ### 2/5 — Archaic *2018-07-20, version 8.6.0.1* Older version was streamlined. Easy to use and uncluttered. New version is difficult to log in. Confusing to navigate and it looks and acts like the website. Not very app like. Bring back the original app ### 3/5 — Improvements *2018-07-10, version 5.9.46* Love the app but would like to see the camera updated for check images. I have an IPhone 8 and I still struggle to get a clear acceptable photo. No problem on my other banks app.......... ### 3/5 — Outdated *2018-02-18, version 5.6.1.30* Not a bad app. Little outdated though. Last update to this app was 5 months ago now. iPhone X screen support? Hope that is coming... ## Most critical reviews (10 lowest-rated) ### 1/5 — Updating issue *2024-04-09* I understand the need to keep up with the most recent phone technology, but how do those of us with older phones access mobile banking? **Developer response:** Hello, thank you for your review and for being a customer of Savings Bank of Danbury. Please reach out to our Customer Support Team at 1-833-770-5862 if you’re experiencing issues. We’re here to help! ### 1/5 — Update is horrible *2021-03-16, version 10.6.0.1* App still not working with iPhone. Will this ever be fixed? It’s been a year now. This is exactly the type of issue that makes people switch banks. **Developer response:** We apologize for the inconvenience this may have caused you, due to a recent iOS update, you are experiencing compatibility issues with some of our features in our mobile app. Please visit the link below to refer to our recent FAQ on the matter for further information, or contact us at 833-770-5862. Thank you. https://www.sbdanbury.com/images/uploads/uploaded-files/AppleMobileBankingFAQ.pdf ### 1/5 — Terrible App *2020-11-21, version 10.1.0.1* Aside from having horrible connectivity issues this app looks like it was designed by an 8 year old. The functionality is better than before but it was not designed with the user in mind. The app is the worst part of this bank. What a shame **Developer response:** Hello, thank you for your detailed review. We will pass these suggestions along to our developers. We are constantly enhancing the app to provide a better service so be sure to keep an eye out for future releases! ### 1/5 — Latest Update *2020-11-02, version 10.1.0.1* Ever since the latest update whenever I open the app it goes to a black screen and says “Loading”. I wait for at-least ten minutes just for it to then say some sort of error message. SO fed up with this app. Looks like I’m going back to using the website. **Developer response:** Hello, we appreciate you taking the time to bring this to our attention and are sorry for the inconvenience. Keep an eye out for future releases as we continue to enhance the app! If you need any assistance along the way please contact us at 833-770-5862. ### 1/5 — Very slow and harder to use *2020-11-02, version 10.1.0.1* Ever since they updated this app it has become so slow to the point where it will time out when logging in. Usually takes several tries if it even works at all. If you do manage to log in, doing things like switching the account you’re viewing or transferring money hits the same problem. I always wind up logging in on safari, and at that point, why bother even having the app? Needs A LOT of work. **Developer response:** Hello, thank you for taking the time to share your experience with our app. Our team is currently taking a closer look into this issue. We’re always making improvements to the app so keep an eye out for updates! ### 1/5 — A mess *2020-08-29, version 9.2.2.1* The new update is a mess, main page is very confusing, the app keeps crashing. Looks like the page was poorly designed. The external transfer never works and always blocks my account. I have been with this bank for 12 years but if they don’t get up to date with everything I will be switching banks soon. Very frustrating when you trying to deposit a check and the app keeps crashing **Developer response:** Hello, Thank you for your feedback. We apologize for the difficulties you have experienced and we’re here to help! Please reach out to our Customer Support Team at 1-833-770-5862 or send us a secure email at https://www.sbdanbury.com/about-us/contact-us so we may assist you. ### 1/5 — Crash - Crash - Crash *2020-07-25, version 9.2.2.1* The new App crashes way to many times to count. I have to delete and re-download at least once a week. Never happened with the previous version. **Developer response:** Hello, Thank you for reaching out. Could you please contact our Customer Support Team at 1-833-770-5862 so we can help resolve this issue? ### 1/5 — Keeps crashing *2020-05-10, version 9.2.2.1* Since the upgrade every time I login it keeps crashing. I have to uninstall and reinstall. Total pain in the butt!! ### 1/5 — Good bankers but they have old old tech *2020-03-10, version 9.0.1.1* Ancient atms cant even make daposit, old tech, and broken quick books integration, FIND OTHER BANK BE AWARE **Developer response:** Hi Jp, Thank you for taking the time to provide your feedback. We strive to provide you with the best banking experience as possible and we are sorry if we missed the mark. Please feel free to contact us at 1-833-770-5862 or send us a secure email at https://www.sbdanbury.com/about-us/contact-us and we would be happy to help! ### 1/5 — New app design is horrific *2018-12-27, version 8.7.0* I feel like I’m back in 2010 with this interface ## Most praised reviews (10 highest-rated) ### 5/5 — Banking made easy *2024-07-29* Easy to find links for what you want to accomplish, pages load quickly. **Developer response:** Hello, thank you for your review. We are glad to hear that you are enjoying using our Mobile Banking app! ### 5/5 — Makes banking easier *2024-07-11* Thanks for all the ease of checking my accounts. **Developer response:** Hello, thank you for your feedback. We are happy to hear you are enjoying your experience with Savings Bank of Danbury! ### 5/5 — Love the SBD app *2023-10-03* I love this app. It allows me to do most of my banking when I have time . Makes my life so much easier . **Developer response:** Hello, thank you for your review and for being a customer of Savings Bank of Danbury. We value your feedback and are happy to hear about your positive mobile app experience! ### 5/5 — Easy and comprehensive *2023-04-23* I enjoy the ease of using the app and the ability to check all account balances, transfer funds, and the mobile deposit feature. **Developer response:** Hello, thank you for leaving us a review and for being a customer of Savings Bank of Danbury. We value your feedback and we’re glad to hear about your positive experience with our mobile app! ### 5/5 — Missing *2020-07-23, version 9.2.2.1* I do not see where I may see the front and back image of the checks drawn on the new app. I find this upsetting **Developer response:** Hello, You can review the front and back images of your check on the deposit a check screen. The images will be located below the check amount field. You can view your check deposit history by clicking on deposit a check and then check deposit history. Please feel free to reach out to our Customer Support Team at 1-833-770-5862 for further assistance. ### 5/5 — Go back to the old version. *2018-07-25, version 8.6.0.1* Bring back the old version. I have to keep signing in and I can’t use the quick view anymore. Not helpful when you need to look at your balance quickly. ### 5/5 — Hey it works *2017-11-06, version 5.6.1.30* It lets me see how much money is in there and works every time. Very convenient. ### 5/5 — Love this app *2017-05-12, version 5.2.6* This app is really good to keep an eye on my accounts. ### 5/5 — Works as advertised *2016-12-13, version 5.2.6* Does a great job. It isn't as fancy as some of the other main line banks but I have had no issues with the stability and works great. ### 5/5 — Great way to bank on the go. *2016-09-27, version 5.2.6* Every thing I have used in the months of having the app has worked fantastically well. However the one gripe I have is that I wish there was an option to either show only available balance or have the available balance switch places with current balance so that it's more visible. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*