# Savour by Global Payments — user reviews

> 96 indexed App Store user reviews of Savour by Global Payments by NEXTEP SYSTEMS, rated 1.60/5 from 230 ratings.

- Source: https://appshunter.io/ios/app/savour-by-global-payments/id1542811692/reviews
- App overview in markdown: https://appshunter.io/ios/app/savour-by-global-payments/id1542811692.md
- Rating breakdown: 5★ 22 · 4★ 3 · 3★ 4 · 2★ 12 · 1★ 158

## What do users think of Savour by Global Payments?

Overall sentiment: negative

**Pros**

- ✅ Convenient advance ordering capability
- 💳 Wallet feature for saving payment methods
- 🎯 Easy-to-use interface (for some users)

**Cons**

- 🐛 Constant crashes and freezing
- 🐛 Extremely slow performance and lag
- ❌ Login failures and account creation issues
- 💳 Payment processing failures and errors
- ⏱️ Time slot selection system is broken and confusing
- 🔧 Poor UI/UX design and unintuitive navigation
- 📝 No customization options for food orders
- 🚫 Orders disappear or fail without notification
- 🔐 SSO login doesn't work properly
- 📍 Location selection and switching problems
- ⚠️ Inconsistent menu items and availability
- 🔄 Forced logout and session management issues
- 📱 iOS compatibility issues
- 🎫 No order number generation or confirmation
- 🔌 Barcode scanner functionality broken

**Commonly reported bugs**

- App crashes on startup and during use
- Login screen freezes and fails
- Account creation fails with duplicate phone number errors
- Payment processing fails at checkout
- Time slot becomes unavailable after selection, forcing order restart
- Orders fail to generate order numbers
- Charges applied without confirmation or order number
- Surveys break checkout functionality
- Scanning items leads to blank white screen
- Apple Pay button becomes unavailable
- Forgot password button does nothing
- Continue as Guest button non-functional
- Building custom menu page hangs indefinitely
- Employee discounts not applied correctly
- Cart items don't update or remove properly
- App signs out users unexpectedly
- Orders vanish after submission
- Items scan multiple times or not at all
- SSO login stuck in loops
- Location cannot be changed or selected
- Menu items show as unavailable without explanation
- Recent update broke credit card payments
- Scrolling issues preventing time slot selection
- App hangs at various screens requiring force quit
- Token/authentication errors during ordering
- Notification system fails to alert users of order status
- Order confirmation emails not sent
- Credit card information not retained between sessions
- iOS 26.3.1 compatibility issues

**Most requested features**

- Add customization/notes feature for special requests (e.g., no onions, extra toppings)
- Save registration IDs and favorite locations
- Remember previous orders for quick reordering
- Add beverages to menu instead of requiring barcode scanning
- ASAP/immediate ordering option instead of mandatory time slots
- Text/messaging feature to communicate with kitchen staff
- Support for Apple Pay integration
- Forgot password functionality that actually works
- Auto-fill credit card information
- Dark mode option
- Feedback/support portal within the app
- Back button that doesn't cancel entire order
- Scrollable content for smaller screens (iPhone SE)
- Guest checkout option that works
- Remember login credentials option

## Newest reviews (18 of 96)

### 1/5 — Barely Functional

*2026-01-13, version 1.10.43*

App constantly freezes and crashes. Perhaps the most poorly-designed feature is that it makes you select a time before making an order. However if you don’t submit the order fast enough, it will tell you that the time slot is “no longer available” and to select a new time (which doesn’t work), leaving your only option to be starting the entire order from scratch. Poorly designed, not user friendly, and the dev team for this app should be genuinely embarrassed.

### 1/5 — Broken App

*2026-01-08, version 1.10.43*

This app just straight up doesn’t work.

### 1/5 — Completely Useless

*2025-12-09, version 1.10.42*

If you need this app to order lunch at work, congrats on the weight loss journey you’re about to go on. It literally won’t let you log in let alone make an order.

### 1/5 — Garbage

*2025-12-09, version 1.10.42*

A truly miserable experience. Extremely slow and laggy, seemly at random. No improvements ever. If you are a business looking for an ordering app, choose ANY other.

### 1/5 — A horrible redesign

*2025-12-08, version 1.10.42*

Our cafeteria started using this new version of what was the Eatify software and now the entire ordering process has gone right down the drain. We can no longer walk up to our sandwich grill and chat up the employee working the grill. The employees even had our favorite orders memorized and could make them quickly. Now they are reduced to reading paper slips and have no time to talk. The whole process is horrible and I wish we could go back.

### 1/5 — Unable to use it

*2025-12-01, version 1.10.42*

I tried to set up an account but the button to accept terms and conditions and the privacy policy did not work. Tried to use as a guest but was unable to change location from a cafeteria in Denver; I am several states away from Colorado. I deleted the app.

### 1/5 — Very hard to use.

*2025-11-08, version 1.10.42*

Should be replaced.

### 1/5 — Probably the worst iPhone app I’ve ever used

*2025-10-29, version 1.10.42*

Surprised that Apple allowed this in the app store

### 1/5 — Not a great experience

*2025-09-29, version 1.10.38*

This app is not great, at least from my experience. Whatever it says the specials are for the week on the menu, are almost never there. If you click on the meal deal combos and go to grill, it just lags and sends you back to the Home Screen. What’s the point of even having the app if you can’t use it to order ahead?

### 1/5 — Worst. System. Ever.

*2025-08-19, version 1.10.35*

God d***. What an absolute piece of garbage. Constantly errors out RIGHT AT THE END after you've done everything. Gotta restart. Errors AGAIN?! My god. Some of my tickets got lost after I finally was able to order.  I hate this app.

### 1/5 — Abysmal Functionality

*2025-07-21, version 1.10.35*

Absolute UX train wreck for users trying to use the app for ordering:

- Trying to preview a subcategory with a single item automatically adds it to the cart, cannot back out of this submenu and requires you to hit “minus” and reduce the quantity to zero to escape which is entirely unintuitive.

- Defaults to ordering 15 min in advance but any time less than 15 minutes away is considered unavailable, resulting in having anywhere from 60 to 0 seconds to input an order and complete payment before the clock ticks over.

Among a host of other, more minor annoyances.

### 1/5 — Developers should just start over

*2025-07-10, version 1.10.35*

This app is a trainwreck. Has some serious lag to function, UI is super vague, often fully cancelling orders versus moving one screen back. Majority of the time the listed items aren’t even correct, and our vendor just tells us to let them know what we want versus using the app. And even when I do an order, it’s a 50-50 whether it’s right or not, begging the question if the servers are making it wrong or if this system isn’t giving them the full order. Overall, this app is poorly optimized in most functions it offers.

### 1/5 — Steaming hot garbage

*2025-07-08, version 1.10.35*

This app is awful.  It’s unreliable, signs you out all the time, orders vanish into thin air, items will scan multiple times or not at all.   We have no choice but to use it……I’ll be using our cafeteria a lot lot less because of how awful this is.

### 1/5 — Survey broke app, cannot checkout

*2025-06-27, version 1.10.35*

6/27/2025 - Another survey has broken the app.  You can’t start the survey.  Cart has 18 surveys and there is no way to checkout.  Please stop adding surveys.

6/20/2025 - New survey broke the app.  You can’t start the survey.  You can’t continue to checkout.  My bag now says I have 17 items in the cart.  1 sandwich and 16 surveys.  Do you test before release?

### 1/5 — Terrible

*2025-05-23, version 1.10.32*

Terrible app they don’t want me to order food at work preemptively they want me to use all my 30 minutes to wait for food instead of ordering smh

### 1/5 — Scan button

*2025-05-02, version 1.10.32*

What happened to the scan button, now the only thing you can do is buy something from the menu!!!! Does the coder for this app actually know WHAT they’re doing?

### 1/5 — Order fails without notice

*2025-04-29*

After you place order it will say that it is generating the order number, but never completes.  No email confirmation will be sent no notification that the order failed.  Sometimes it works sometimes it doesn’t maybe 50% of the time.  You’re loosing sales.

### 1/5 — Please don’t use this app for your cafeteria

*2025-04-28, version 1.10.32*

Absolutely garbage app. Constantly crashing, deleting info and VERY slow. And that’s IF you can get it to load. Please consider another platform for ordering at work because this is very frustrating and ridiculous.

## Most critical reviews (10 lowest-rated)

### 1/5 — Takes payment before order number is generated

*2026-04-07, version 1.10.44*

App charges you for your order before generating an order number and doesn’t tell you if it went through. Extremely slow sign in process too.

### 1/5 — Not written by experts

*2026-04-07, version 1.10.44*

Whoever wrote this app has never ordered food in their life, or even thought about what it would be like.  That inexperience and lack of thought shines brightly.

I can’t leave notes or answer questions that the person preparing the food would ask, such as “what would you like on your sandwich?” Or “how would you like this cooked?”  The cheeseburgers come without vegetables and I have no way to ask for them.  I have no way to indicate how I want the meat cooked.  I have no way of expressing almost any preference at all, it’s insane.  Anyone who has ever ordered food in their life would know to make these things possible in a food ordering application.

The UX on this application is both familiar and completely bizarre.  This app feels like it was sub-sub-sub-contracted out to a team who has never thought about what a user interface is supposed to do or how it would be used.  

It works, but it’s painful, and it’s required if I want to buy lunch at work.

### 1/5 — worst app ever

*2026-04-06, version 1.10.44*

literally the worst app i’ve ever used. constantly freezing and crashing. wish my job used a different company

### 1/5 — Terrible

*2026-03-31, version 1.10.44*

App is so bad. Constantly freezing, spinning, can’t even order food for the last several days.

### 1/5 — Wow 1.6 stars — appropriate

*2026-03-19, version 1.10.44*

I have the same email number previously recorded in other reviews

### 1/5 — Horrible

*2026-03-18, version 1.10.44*

Zero ⭐️Always frozen, if you get a chance make a selection you’ll be stuck there

### 1/5 — Not working

*2026-03-12, version 1.10.44*

Not working on iOS 26.3.1

### 1/5 — Can’t Create account

*2026-03-12, version 1.10.44*

It would be great if I could use this app but it simply will not allow me to create an account and if I try as a guest it doesn’t locate the  kitchen I need to order from.

### 1/5 — Bugged

*2026-03-05, version 1.10.44*

Most recent update broke credit card payments.

### 1/5 — Embarassing

*2026-02-04, version 1.10.44*

This app is so poorly designed and maintained. I can’t stand the fact that I am forced to use it. I feel utter despair upon opening the app.

## Most praised reviews (10 highest-rated)

### 5/5 — Love It!!

*2024-11-11, version 1.10.30*

Makes Ordering in Advance Sooooo Easy!!!

### 5/5 — Great App

*2023-03-02, version 1.10.16*

Love the ease of use and the wallet feature that saves my credit cards and all my cashless accounts!

### 4/5 — App use

*2025-10-28, version 1.10.42*

It’s hard to view the available times. It won’t scroll to them. Can this be fixed?

### 4/5 — One more feature

*2025-10-02, version 1.10.38*

Great app- everyone at the office uses it for the grill on the first floor.  It’s missing one feature: text!  A way to ask the kitchen to do something extra, like leave out a standard ingredient. You could even make it an extra $.50 feature on the order.  That would make it complete.

### 3/5 — Enhancement Request

*2022-06-10, version 1.10.12*

Please add support for saving credit card info, or at least allow integration with Apple or password managers to autofill credit card info.

### 2/5 — Needs improvement

*2024-08-06, version 1.10.28*

One of the many issues I face is that I am unable to customize any of the offerings. You can only order what standard.
Additionally, a big pinpoint is that the app will never tell you what your order number is so when you go to pick up your order, it is a guessing game. You have to look through all the orders to see which one might have your name on it.

### 2/5 — remember registration IDs and favorite location

*2024-06-18, version 1.10.27*

Every time I want to place an order at my cafeteria, I have to enter the registration code and then search for my location. The app should remember this.

Would be really nice for it to remember my usual breakfast order so I don’t have to enter it fresh every day too.

### 2/5 — Poor support

*2024-05-28, version 1.10.25*

Two weeks ago the developer changed something on the backend that broke payments and they haven’t figured it out yet.  It’s a pet peeve of mine when a business makes it difficult to pay.  The Apple Pay button fails 100% of the time and the option to add cards to app only lets you add a nickname for the payment but no actual payment info.  Then they tease you with secret menu items you can only order through the app but you can’t pay for them.   So you have to go a local kiosk order something else then track down a manager to change your order to what you actually want.   I thought this was a me problem but the manager assured me that everyone at our location is having this problem.   I hope they decide to change service providers soon.

### 2/5 — Ok so far

*2024-05-24*

Company cafeteria switched from well rated app to this. Ok so far. They need to add the beverages to the menu.  Until then you have to scan the barcode on the beverage.  So to order ahead of time you have to keep your last beverage container on your desk, in order to have the barcode available.  On the old app you could re-order from your order history.  If this was available you wouldn’t need the barcode, you could just re-order.

### 2/5 — Not user friendly

*2024-04-24*

You cannot stay logged in if using an SSO login; you must select an order pickup time at the beginning of the order process, not the end, and by the time you’re done putting in your order, that time isn’t available and you have to select a new one…but most of the time none of the other time options are available either, so you have to cancel and reorder for a MUCH further our pick up time, otherwise the problem will repeat. A very frustrating way to start the day.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*