# Saxbys — user reviews

> 40 indexed App Store user reviews of Saxbys by Saxbys Coffee, rated 4.80/5 from 1,621 ratings.

- Source: https://appshunter.io/ios/app/saxbys/id722416355/reviews
- App overview in markdown: https://appshunter.io/ios/app/saxbys/id722416355.md
- Rating breakdown: 5★ 1,497 · 4★ 62 · 3★ 25 · 2★ 14 · 1★ 23

## What do users think of Saxbys?

Overall sentiment: neutral

**Pros**

- 👍 Easy to use
- ⭐ Great app look and feel
- 🚀 Efficient ordering process
- 💰 Convenient rewards program

**Cons**

- 🐛 Unreliable order processing
- 🤔 Confusing menu and customization
- 💳 Lack of payment options (e.g. Apple Pay)
- 🤷‍♀️ Inconsistent promo code support

**Commonly reported bugs**

- Order never reaches the store
- Frequent errors and loading issues
- Rewards points not updating properly

**Most requested features**

- Add tipping option for order ahead
- Improve rewards program and earning structure
- Provide access to full menu even when store is closed
- Implement geo-fencing for Passbook integration

## Newest reviews (12 of 40)

### 3/5 — Decent

*2025-03-03, version 3.1.8*

The app functions well if you simply want to order a coffee but there are some annoying aspects. 
1) The app refuses to accept any promo codes that my saxby’s has given out no matter how I enter them. 
2) The app does not allow you to access the menu unless you are ordering and that aspect of the app is only available when the store is open. So if you want to look up some items on the weekend to show friends what is available you are just unable to access the menu.

### 4/5 — Apple Pay Not an Option

*2024-02-22, version 3.0.6*

Please bring back Apple Pay.

### 2/5 — New Update

*2024-01-25, version 3.0.0*

I used to be a long time Saxbys user. It was so easy to online order for after my class pick up, except now with the new update order ahead is impossible. Now it just spends minutes upon minutes loading each screen. Then to finally allow my to checkout but then cancel because it says no price found for item. Then the same incident I tried to redeem points and it was just error code after error code. An app that used to never fail me has now become unusable and i’m very disappointed. I hope this problem is being worked on.

### 2/5 — Miss the old version which actually worked

*2024-01-21, version 3.0.0*

The new app just released January 2024 is incredibly unreliable. Multiple times after getting all the way to placing the order and have the frustrating pop up error saying to try adding a different item or try a different discount or try no discount at all… who has time for this?? Fix it or go back to the old one!

### 2/5 — App is convenient, but has a few user issues

*2022-02-27, version 1.2.7*

I like using the Saxby’s app to order my coffee on-the-go. However, it is a little cumbersome to use. First, all drink orders have a 0.00 price on the main page. You can only see the prices when you click on the drink to customize it. It would be more convenient to see the prices before you click to save time. Second, customizing drinks is a hassle. There are multiple tabs for sweetness and milk. Milk has to be selected in one tab and then the quantity is in another tab. Clicking on a sweetness option requires unselecting the “unsweetened” option, which is not difficult, but a little confusing when the app doesn’t let you purchase your order because of that little error.

### 4/5 — Needs one improvement

*2019-11-15, version 1.2.6*

This app is great, but the tip options should be updated. It gives you the option of 0%, 1%, and 2%. I wish it was 10%, 15%, and 20%. I’m embarrassed to leave such a small tip and I don’t usually have cash/coins to drop in the tip mug when I pick up my “got up too late to make breakfast before work” order I place from my phone on my commute.

### 3/5 — Messed up online order

*2019-11-05, version 1.2.6*

Didn’t have my receipt under the cup when I was picking up. Asked about it (for work expense reimbursement) and it was taking forever to print one and even then found out it would’ve been a “dud” receipt. I declined and left. As I started drinking it, realized that they didn’t even make the order right because they had lost the paper that had the order on it.

### 2/5 — Rewards program is a joke

*2018-10-10, version 1.2.0*

Title says it all. Love saxbys, but the app is incentivized poorly. Yikes

### 2/5 — Has the app been abandoned?

*2017-06-04, version 1.1.1*

This app needs a serious update. It's not up to par with other major coffee companies (e.g. Starbucks, Dunkin). It needs a major UI overhaul and integration with Apple Pay. Not to mention, Saxby's rewards program in general should be improved. If Saxby's wants to compete and not be left in the dust, they need to invest more in their consumer rewards and mobile integration.

### 3/5 — Needs updating

*2016-01-29, version 1.1.1*

The app itself is fine, I don't have an issue with it. However, it needs a UI update like crazy and you should be able to use Apple Pay for this to either reload or buy from the store. I don't like that I have to just add a credit card and have it charged every purchase, why not give the option to load a balance of you're not going to use Apple Pay?

### 3/5 — Deleted

*2015-09-03, version 1.1.1*

Good app if you are ok with giving your credit card information to yet another company. Everyone wants your information and then we wonder why there is so many identity thefts. Sorry but when you have this set to accept cash paying customers then I may return.

### 4/5 — Good, but can be improved

*2015-09-02, version 1.1.1*

Needs improvement in upgrading UI to newest resolutions. Otherwise decent so far.

## Most critical reviews (10 lowest-rated)

### 1/5 — Theft

*2023-01-18, version 2.0.0*

You will place your order on the app expecting to pick it up ahead and they will never make your coffee unless you complain. For some reason the orders never reach the store but they can easily take your money. Be careful.. they are stealing from customers.

### 1/5 — Birthday

*2022-09-06, version 2.0.0*

I did not receive my birthday discount

### 1/5 — payment processing doesn’t work

*2021-05-30, version 1.2.7*

big issues with the payments on this app. wont accept my card, then when i try a second it says “too many requests.”

should accept apple pay but doesn’t.

### 1/5 — Never lets me make an order

*2019-11-26, version 1.2.6*

I have made several attempts over the last few months to order from the app as is the entire point of it but every time I try, it says my selections are invalid once I try to add them to my checkout. You’re losing money & customers by not making sure your app is working correctly.

### 1/5 — New app is worse than before

*2018-10-17, version 1.2.0*

Saxbys re-designed their app this year, but unfortunately introduced a lot more bugs that have yet to be resolved. The app wasn’t perfect before, but at least it was somewhat organized and functional.

### 1/5 — Worthless

*2018-08-30, version 1.1.1*

If I cannot earn rewards when I pay with cash or even if I use a credit card separate from the app, then I will never return until this is fixed to make it worthwhile.

### 1/5 — do NOT download this app

*2017-12-04, version 1.1.1*

You actually lose money using this. Worst app ever! No perks at all. They charge you once a month with no notice “to help local businesses save on payment processing fees. The money they save gets passed back to you as rewards, so it's a win-win!” Yeah, okay money sucking thefts!

### 1/5 — Kind of pointless

*2017-03-26, version 1.1.1*

With the Starbucks app I can order ahead and save myself time on waiting in line. What's the point of using your phone to pay when you're waiting in line anyway and can just take out your card or cash? It's not like it'll go faster.

### 1/5 — Horrible service

*2017-02-22, version 1.1.1*

Absolutely horrible app. I got charged by Saxby's without even getting coffee from there. Don't put in your credit card info!

### 1/5 — Would much rather pay in cash

*2015-06-20, version 1.1.1*

This app is useful for credit but you never know when the hell they're going to take money out of your account.

## Most praised reviews (10 highest-rated)

### 5/5 — Great food, great service, great owner!

*2026-02-13, version 3.2.1*

I am so appreciative of all the ways Saxbys services the Purdue campus! Not just the students, but the staff and guest. They have always provided excellent service.

### 5/5 — New app look

*2024-01-26, version 3.0.0*

Love the new app look! Easy to use, also easier to read. I do miss the option for Apple Pay and hope it will be re-added in the future.

### 5/5 — Saxbys New App

*2024-01-05, version 3.0.0*

I love it! It’s easy to follow and place my orders ahead. The point system is superb!

### 5/5 — Nice coffee app

*2019-01-22, version 1.2.2*

I would give it five stars if you could include tip option on order ahead orders

### 5/5 — Great app! Would be better with tipping.

*2018-10-18, version 1.2.0*

Would love to have a tipping feature so I can reward your great team members even when I don’t have cash.

### 5/5 — Easy, quick rewards

*2018-03-03, version 1.1.1*

This app is really easy to use, the home screen is the QR code you use at checkout, it’s large and clear and the reader rarely takes longer than 1 second to pay, plus the rewards happen really fast just $20 gets you a $2 reward which is easy if you’re getting coffee before work 5 days a week

### 5/5 — Excellent coffee l, customer service & food

*2016-06-29, version 1.1.1*

It's a nice spot for people watching and sitting outside when the weather allows it.

### 5/5 — Great app!

*2016-06-05, version 1.1.1*

It's very handy and convenient!

### 5/5 — Really nice

*2015-11-21, version 1.1.1*

What a great app. My whole fam uses it at the several saxbys locations and its works swimmingly. Efficiently is a necessity in our fast paced hustle and bustle lifestyle and this is just another step in the right direction

### 5/5 — Scott

*2015-07-30, version 1.1.1*

Awesome app

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*