# Say Insurance — user reviews > 11 indexed App Store user reviews of Say Insurance by Shelter Mutual Insurance Company®, rated 3.81/5 from 21 ratings. - Source: https://appshunter.io/ios/app/say-insurance/id1519266637/reviews - App overview in markdown: https://appshunter.io/ios/app/say-insurance/id1519266637.md - Rating breakdown: 5★ 14 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 6 ## Most critical reviews (10 lowest-rated) ### 1/5 — Say Insurance Company *2022-11-26, version 1.23* UNBELIEVABLE!!! THIS IS THE MOST TERRIBLE THING I EVER WOULD HAVE EVER SEEN FROM A COMPANY THEY HAVE COST ME 3’2 THOUSAND DOLLARS AND I BEG YOU ALL TO STAY AWAY I WAS LEFT STANDING IN THE RAiN FROZEN FOR SIX HOURS THE TOW Company was 2 miles away I’ve been lied to and had my rights violated by the company and I paid everything they are trying to get me now by putting a accident on my record that I was at fault and the police report is clearly stated I was ran off the road it’s causing other problems getting insurance I’m a disabled tax payer I never got behind paid 6 months in advance the tow company owner told me that they had never stepped foot on his property they lied to my face held my truck costing me 2 k in tow fees and I paid everything they paid for nothing and they try now to cost me more money I pray to god that I draw up enough courage to Sue these people please pray that they are destroyed and I don’t believe that I’m the only one there is one say ins who can judge u ### 1/5 — Absolutely Awful *2022-11-15, version 1.21* The app is constantly freezing/crashing, and doesn’t let you update or change payment methods which causes your policy to be cancelled. There is no way to speak to a live person and whoever responds to the customer service emails is rude and doesn’t have any interest in assisting. ### 1/5 — Crashes *2022-06-16, version 1.15* App crashes and or freezes every time I try to update make payments and or make changes. Every time I use it! Frustrating and meaningless! App would be great if IT would fix. ### 1/5 — Slow and web-based, no iPad app *2022-01-18, version 1.6* How are companies still neglecting iPad apps in 2022? ### 1/5 — Broken App *2021-09-20, version 1.0* If only the app was as good as the insurance and customer service… downloaded the new app, but all I get from it when I try to log in is a “spinning wheel”. I get past the email and verification code, then nothing. Oh well, at least the insurance is awesome. ### 4/5 — App missing a feature *2021-10-08, version 1.1* What I’ve tried to use has worked, but the app is missing the insurance/driver score available on the website. ### 5/5 — Grateful !!! *2021-10-10, version 1.1* Thank u SAY insurance , I’ve had car insurance for long time and someone told me check them out and I’ve never been happier with car insurance !!! Everyone goes beyond to help u and their prices are great so I give them a 10-10 :) keep up good work Say !!! ### 5/5 — Very good first iteration *2021-09-25, version 1.0* The app is so far so good, easy to understand and navigate within the app The only other thing I’d like to see is a feature to add my insurance id card to apple wallet This can make it easier to retrieve even when the customer is stuck in a place where there is no signal range An alternative could be an offline storage option within the app ### 5/5 — Excellent! *2021-09-17, version 1.0* Been waiting for the app to come out. Works great and super quick to get I’d cards to view. ### 5/5 — best Auto Insurance *2021-09-16, version 1.0* Their claim process are very easy. On road assistance is really fast and easy to handle. Premium is very less. I don’t think anybody can get less premium than Say insurance. Finally this app completes this insurance. ## Most praised reviews (1 highest-rated) ### 5/5 — Great App *2021-08-29, version 1.0* What a great app and company. You all have handled my claims with no problem. Thank you so much! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*