# SBB Mobile — user reviews > 547 indexed App Store user reviews of SBB Mobile by SBB AG, rated 3.80/5 from 62 ratings. - Source: https://appshunter.io/ios/app/sbb-mobile/id294855237/reviews - App overview in markdown: https://appshunter.io/ios/app/sbb-mobile/id294855237.md - Rating breakdown: 5★ 38 · 4★ 5 · 3★ 2 · 2★ 3 · 1★ 14 ## What do users think of SBB Mobile? Overall sentiment: positive **Pros** - 🚀 Excellent navigation and trip planning - 🔒 Secure and reliable ticket purchasing - 👍 User-friendly interface - 🚆 Comprehensive coverage of transportation options - 🔍 Detailed real-time information - 💰 Ability to apply discounts and passes **Cons** - 🐛 Occasional bugs and crashes - 🤔 Confusing ticket purchasing process - 🔑 Login and registration issues - 🗺️ Inaccurate or missing location data - 🕰️ Unreliable schedule updates - 💳 Payment method problems **Commonly reported bugs** - Unexpected error messages when purchasing tickets - Location tracking issues causing invalid ticket activations - Syncing problems between app and online account - Compatibility issues with newer iOS versions **Most requested features** - Integrate with Apple Wallet for digital tickets - Add support for night trains and sleeper cars - Improve search and booking for multi-passenger trips - Provide more detailed station and platform information - Allow users to save and manage their travel passes ## Newest reviews (12 of 547) ### 2/5 — Worst trains in Europe *2026-06-24, version 12.54.0* Hilarious how much this company charges for tickets when their track layouts are so screechy you literally have to block your ears when they arrive, the AC is constantly not working in the middle of summer and the WiFi is completely unusable (though they still have the gall to ask for your mobile number to verify their useless 6 mb/s internet). The best way to describe the experience is stingy ### 2/5 — Not getting SMS *2026-06-19* Not getting SMS to buy Swiss pass ### 2/5 — App UI is confusing *2026-06-11* The SBB app looks better than many government transport apps, but the UX is still confusing. Important details like platforms and departure times are harder to find after buying a ticket, even though they are clear before booking. The app also lacks clear navigation and feels cluttered when managing tickets or routes. The app also feels super engineered, with too many layers and features making simple tasks more complicated than they need to be. SBB should improve the UX and UI to make the app simpler and easier to use. **Developer response:** Hello. Your feedback is greatly appreciated. I am happy to take your input on board. Please note that we cannot effectively implement all wishes and suggestions in SBB Mobile. However, we are happy to consider any suggestions made. Kind regards. ### 1/5 — App is Horrible! *2026-06-01, version 12.53.0* Good for planning, terrible for purchasing. Refused repeatedly to accept a Visa card or Apple Pay to purchase transportation tickets. Technical support is nonexistent. ### 1/5 — Difficult For American *2026-05-28, version 12.53.0* Difficult to do payments with American banks ### 1/5 — Einfach nur schrecklich!!! *2026-05-26* Keine Bahn-App auf dieser Welt kann irgendwas. Aber diese ist besonders schrecklich. Null Sterne ist leider keine Option. **Developer response:** Guten Tag. Danke für Ihr Feedback. Ich bedaure Ihre negativen Erfahrungen. Leider enthält es zu wenig konkrete Informationen um Ihnen eine valide Antwort zu geben. Bitte ergänzen Sie das Feedback. Was sind Ihre Wünsche, an eine Bahn-App, die SBB Mobile nicht erfüllen kann? Danke für Ihr Verständnis. Freundliche Grüsse. ### 4/5 — Apple Wallet compatibility *2026-05-22, version 12.52.2* Please make the SwissPass compatible with apple Wallet ### 3/5 — Make “cancellations” clearer *2026-05-11, version 12.52.2* We’ve been trying to use the app while there have been “cancellations” leading us to use different routes and panicking about buying the right tickets. When the app lists a cancellation it doesn’t mean you can’t get there, it means there is a rail replacement bus. So not cancelled. We didn’t know this and thought we had to take a stupid route to get to our destination and buy mulptipke different tickets for buses, trams and trains. PLEASE make it clear when a cancellation means a bus will be taking you rather than it actually being cancelled. ### 3/5 — Can’t purchase tickets *2026-05-10, version 12.52.2* Decent app to make reservations but it won’t allow international credit cards apparently. Even through Apple Pay it doesn’t work with my US credit card. It just gives a generic error that it couldn’t charge the card. I’ve traveled all over Europe using this same card and this is the only app/website that gives me problems. I’ve tried at least a dozen times. I tried many months ago and then again today. Sad ### 1/5 — Does not work *2026-05-07, version 12.52.2* Can’t buy a ticket with a credit card card that works fine anywhere else. Can’t create a swiss pass login. Doesn’t explain what the issue is just says to try again later ### 1/5 — Corp Account gelöscht *2026-05-07* Wieder mal eine grandiose Leistung der SBB Entwickler. App Update und mal schnell ist der Corporate Account im Portemonnaie gelöscht. Bravo! **Developer response:** Hallo. Vielen Dank für Ihr Feedback. Ich bedaure Ihre negativen Erfahrung. Wir geben jeden Tag unser Bestes, damit SBB Mobile Ihr zuverlässiger und damit wertvoller Reisebegleiter ist. Freundliche Grüsse ### 1/5 — Inefficient *2026-05-06, version 12.52.2* Eating all the battery after update. Phone dead if using this app… ## Most critical reviews (10 lowest-rated) ### 1/5 — Means of transport *2026-08-19, version 12.56.1* The timetable is confusing to read. Would be helpful to show different means of transport in different colours ### 1/5 — SBB App not working at all in my iPhone *2026-08-12* The app just loads the basic ui and allows me to login. I cannot see anything or do anything except that. Im using Jio (India) ### 1/5 — Fausse information *2026-08-05* Application dont les informations sont trompeuses. Elle m’a indiqué un arrêt de bus inexistant et j’ai raté le bus qui ne s’y est pas arrêté. Ne vous y fiez pas si vous voulez arriver à destination. ### 1/5 — SMS issue *2026-08-04* Not getting SMS for Swiss passport ### 1/5 — App stressig *2026-08-01* Wirklich Kontakt für eine Reklamation? Nicht in der App oder sehr gut versteckt, ich hab’s auch aufgegeben meinen Enkel ab 6 Jahren als Mitreisenden zu erfassen. Geld ist schnell abgebucht, Erstattung kostet zusätzlich. Besser zum Schalter gehen, die Mitarbeiter sind sehr nett und kompetent. ### 1/5 — Took 30 min to login *2026-07-15, version 12.55.0* Truly one of the worst apps I’ve ever used. I logged in a million times in the pop up window but then in the app it continued to say I still needed to login. Wouldn’t let me login without setting up passkey. If I clicked skip this step the whole login would get aborted and I would have to start over. Horrible experience ### 1/5 — Doesn’t work *2026-07-14, version 12.55.0* Completely unable to sign up: “An unexpected error occurred.” ### 1/5 — Nothing works *2026-07-02, version 12.54.0* Trying to plan our trip to Switzerland and all the resources online point to downloading the app and buying a Swiss Travel Pass through the app but nothing seems to be working. Constant bugs and errors with cryptic error messages. I had to verify my identity by uploading a picture of my passport and then nothing happened. Everything is unclear. How is there only 9 reviews and they are all negative? Something is seriously wrong, feels like the app was made by a devshop in India for very cheap or something. ### 1/5 — Peu pratique *2026-06-26* Très peu lisible, se délog souvent, compliqué de voir si un abonnement est toujours actif…. J’ai une carte swisspass apparemment, mais on sait pas trop à quoi ça correspond, je sais pas si mon demi tarif est lié, aucune idée. **Developer response:** Bonjour. Je regrette de lire votre expérience négative. Nous faisons chaque jour de notre mieux pour que Mobile CFF soit votre assistant de voyage personnalisé et donc précieux. Meilleures salutations. ### 1/5 — Visa card not accepted *2026-06-03* I am trying to add my Visa card . It’s always shows error **Developer response:** Hello. I'm sorry to hear about your negative experience. You can find possible causes and solutions at https://www.sbb.ch/en/help-and-contact/invoices-payment-methods/method-of-payment.html. As the simplest solution, we recommend that you use an alternative payment method. Best regards ## Most praised reviews (10 highest-rated) ### 5/5 — You have to manually add your half fare pass *2026-07-17, version 12.55.0* Bought half fare pass with my associated account on desktop, logged in to app and bought tickets only to find I had to ALSO manually edit my passenger details in order to get the discountedrates…. Hire a consultant to connect your databases. Utterly pathetic. ### 5/5 — Super app *2026-07-02* Une app vraiment bien développé, je l’utilise tous les jours. Vraiment trop pratique. Merci les CFF ❤️ ### 5/5 — Almost too good to be true *2026-06-12, version 12.53.0* We travelled all around Switzerland through various cities and countryside. The app was reliable, easy to use with planning and payments. We truly enjoyed navigating around the beautiful country with the wonderful public transport. ### 5/5 — Perfect! *2026-06-11, version 12.53.0* The application works perfectly for what you need and is very user friendly. As a traveler, I think this app stands out compared to the surrounding countries. ### 5/5 — Great directions *2026-06-08, version 12.53.0* Good to know where to go ### 5/5 — Excelente Aplicativo *2026-05-19* Pra quem está viajando pela suíça esse aplicativo é excelente e indispensável. **Developer response:** Bom dia. Muito obrigado pelo elogio e pela avaliação de 5 estrelas. Fico muito contente por gostar tanto da SBB Mobile. Desejo-lhe boas viagens com a nossa aplicação. Cumprimentos. ### 5/5 — ヨーロッパの鉄道系アプリで1番かも *2026-05-08* とにかく便利でした アプリのインターフェースにストレスがなくスイスパスを使ってスイス国内を周遊できました ホームと時間を調べるのが簡単で、しかもスイスの鉄道は時間に正確なので助かります 駅名の候補を出してくれるので検索しやすいです スイス旅行の際はインストールをおすすめします ### 5/5 — Excelente…peeero *2026-05-05, version 12.52.2* Me encanta…salvo que no puedo cambiar el idioma del inglés al italiano 😡 ### 5/5 — Amazing app *2026-04-02, version 12.51.0* Good app ### 5/5 — Marche bien *2026-03-13* Marche bien rapide et efficace pour avoir son billet et le détail de l’itinéraire. Je recommande mieux que la daube de la SNCF c’est certain ! **Developer response:** Bonjour. Un grand merci pour vos compliments et votre note de 5*. Je suis très heureux que Mobile CFF vous plaise autant. Je vous souhaite de continuer à bien voyager avec notre application. Meilleures salutations. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*