# SBI Authenticator — user reviews > 58 indexed App Store user reviews of SBI Authenticator by State Bank of India, rated 1.20/5 from 24 ratings. - Source: https://appshunter.io/ios/app/sbi-authenticator/id6753866762/reviews - App overview in markdown: https://appshunter.io/ios/app/sbi-authenticator/id6753866762.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 23 ## Newest reviews (16 of 58) ### 3/5 — Worst app *2026-08-15* Why u are giving trouble to the poor customers? App not at all opening at the crucial moment. Kindly remove this from your store. **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 2/5 — Good but painful *2026-07-30* I have been trying to unlock the app with re- registration as I entered wrong PIN and am locked out… trying this since last 24 hours!!! Tried everthing as per FAQ advice but still not successful!!!! **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 4/5 — Pain to register due to sms not being delivered *2026-07-26* Pain to registered due to SMS not being delivered initially. But after 2 attempts, could register **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 1/5 — Does not allow for Registration *2026-07-21* The app just does not do anything after providing the username and password for registration. MPIN has been set up correctly. How does the authentication work? **Developer response:** Dear Customer, The inconvenience caused to you is deeply regretted. The issue has been resolved now. We request you to try again. If you still face any issue kindly write to us at feedback.statebankanywhere@sbi.co.in. We will be happy to assist you on this. - Team SBI ### 1/5 — Not working *2026-07-21* New app not even registering. **Developer response:** Dear Customer, The inconvenience caused to you is deeply regretted. The issue has been resolved now. We request you to try again. If you still face any issue kindly write to us at feedback.statebankanywhere@sbi.co.in. We will be happy to assist you on this. -Team SBI ### 1/5 — Aundy *2026-07-20* App doesn’t work as expected and it doesn’t even response. **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 1/5 — Useless Time Waster *2026-07-20* For completing the third step (channel registration) it simply does accept my valid credentials which otherwise work correctly on the website. **Developer response:** Dear Customer, The inconvenience caused to you is deeply regretted. The issue has been resolved now. We request you to try again. If you still face any issue kindly write to us at feedback.statebankanywhere@sbi.co.in. We will be happy to assist you on this. -Team SBI ### 1/5 — Pathetic app *2026-07-20* Tried to register using netbanking id and password but doesn’t work. Another pathetic app by SBI. Do you have a quality testing team for testing the app before rollout. Fire them immediately. **Developer response:** Dear Customer, The inconvenience caused to you is deeply regretted. The issue has been resolved now. We request you to try again. If you still face any issue kindly write to us at feedback.statebankanywhere@sbi.co.in. We will be happy to assist you on this. -Team SBI ### 1/5 — Doesn’t login to register *2026-07-20* Seems like no one is testing these apps from SBI, having issues with e-verify and now this app - very poor experience and can’t complete transactions. Need to love to another bank soon. **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 3/5 — Authenticator should work if sim is not in phone as well *2026-07-20* Authenticator should work if sim is not in phone if I verified with sim OTP come and put OTP it doesn't give such option **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Sbi authenticator app users should have their registered SIM present over the device to avail the banking services. If any issue, please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. Team SBI ### 1/5 — Vijay *2026-07-20* I cannot register my SBI internet banking service. no message, app stuck there, no further response. If I raise support request, no response and **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 1/5 — Could give zero if I could *2026-07-18* Broke my existing working app and this new app does not register either. Such a shame. It’s a pain to work with SBI **Developer response:** Dear Customer, The inconvenience caused to you is deeply regretted. The issue has been resolved now. We request you to try again. If you still face any issue kindly write to us at feedback.statebankanywhere@sbi.co.in. We will be happy to assist you on this. -Team SBI ### 1/5 — App doesn’t work at all *2026-07-14* Terrible user experience. App fails saying “Unable to generate OTP”. Does the app even get tested before launch? **Developer response:** Dear Customer, The inconvenience caused to you is deeply regretted. The issue has been resolved now. We request you to try again. If you still face any issue kindly write to us at feedback.statebankanywhere@sbi.co.in. We will be happy to assist you on this. -Team SBI ### 1/5 — Not Happy *2026-07-03* Gave one star for the app because it did one job perfectly. It de-registered me from old SBISecureOTP app. But it is not getting registered in the new app. Now I am not able to get any OTPs and stranded **Developer response:** Dear Customer, We regret the inconvenience caused. Kindly update the application to the latest version (2.0) from the App Store and check if the issue is resolved. If the issue persists even after updating, please write to us at feedback.statebankanywhere@sbi.co.in. from your registered email ID, mentioning your registered mobile number or CIF. This will enable us to analyse the issue further and provide the necessary assistance. ### 1/5 — Terrible experience *2026-07-02* One of the most difficult app to register and to use **Developer response:** Dear Customer, We regret the inconvenience caused. Kindly update the application to the latest version (2.0) from the App Store and check if the issue is resolved. If the issue persists even after updating, please write to us at feedback.statebankanywhere@sbi.co.in. from your registered email ID, mentioning your registered mobile number or CIF. This will enable us to analyse the issue further and provide the necessary assistance. ### 1/5 — Pathetic app *2026-07-02* What’s going on guys? Your scrap isn’t working. It’s saying update app from App Store I did it. After open it prompted same I’m unable to access internet banking give me a way to deregister this scrap **Developer response:** Dear Customer, We regret the inconvenience caused. Kindly update the application to the latest version (2.0) from the App Store and check if the issue is resolved. If the issue persists even after updating, please write to us at feedback.statebankanywhere@sbi.co.in. from your registered email ID, mentioning your registered mobile number or CIF. This will enable us to analyse the issue further and provide the necessary assistance. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not worth of time *2026-08-25* Very painful and not at all user friendly .. need proper testing with all test cases to ease the pain of users. **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 1/5 — Cannot access app without sim network even if connected to WiFi *2026-08-16* Iam a seafarer. Middle of the ocean there is no sim network and this app won’t work without sim network even if using WiFi. I was using Secure OTP app, which worked fine. Tell me SBI what should i do. Don’t ask me to send the error page screenshot as the app won’t allow taking screenshots. **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Mobile data is required and active solely for completing the registration process. If any issue please share device details, registered mobile number at feedback.statebankanywhere@sbi.co.in. for further analysis. -Team SBI ### 1/5 — App not responding *2026-08-03* This app is really worst. I was trying to get log in to the net banking where i have been asked for otp via this app when I opened this app it was completely unresponsive, I could not able to get the otp. **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 1/5 — Unable to register *2026-07-30* Unable to register, SBI apps are always frustrating another review from web application, for login into account asking for otp and not getting it from past 10 mints. **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 1/5 — Most Dangerous Tool *2026-07-26* Not sure why I should turn off WiFi for this to work. Also it gives some random number to which the pin will be sent. Absolutely ridiculous and shambolic design. Whoever decided to release this needs to be fired. **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 1/5 — Always failing *2026-07-23* After transaction approval app goes to yono lite login but when trying to login it says previous session is already open and transaction doesn’t complete. Older authentication app was so much better please bring it back **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 1/5 — Terrible experience with sbi apps *2026-07-23* I have latest iOS installed on iphone 14 promax this sbi app is not ready for main stream instead development team release untested version to public to mainly have bitter taste and always disappointing quality of product. **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 1/5 — Not working without sim cards *2026-07-22* Dear team My self I am a seaman we are not using SIM cards on board now I can’t do my transaction after your latest update pls do some action and consider us also **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 1/5 — Terrible, dysfunctional and potential serious security risk *2026-07-21* First thing, when I even opened the app, it requiring disabling WiFi, but the even serious issue is, it tries to detect my sim and shows an unknown number I never had, on confirming it would send my baking information to an unknown number, serious security risk. **Developer response:** Dear Customer, the inconvenience caused to you is deeply regretted. Please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis. - Team SBI ### 1/5 — Registering channel does not work *2026-07-21* Pretty disappointed that SBI authenticator app cannot complete step 3 (channel addition). No error and no response. Just freezes when Verify button is clicked. **Developer response:** Dear Customer, The inconvenience caused to you is deeply regretted. The issue has been resolved now. We request you to try again. If you still face any issue kindly write to us at feedback.statebankanywhere@sbi.co.in. We will be happy to assist you on this. - Team SBI ## Most praised reviews (10 highest-rated) ### 5/5 — Works great *2026-07-22* This app works great. Usually I am nor a fan of SBI apps and websites. But this one works as expected, does the job. **Developer response:** Dear Customer, we are delighted to know you had a great experience using SBI Authenticator application. We remain committed to delivering the best possible services to you. - Team SBI ### 5/5 — Excellent app *2026-07-06* Excellent authentication experience **Developer response:** Dear Customer, we are delighted to know you had a great experience using SBI Authenticator application. We remain committed to delivering the best possible services to you. - Team SBI ### 5/5 — Awesome app *2026-07-06* Helps to secure all transactions. **Developer response:** Dear Customer, we are delighted to know you had a great experience using SBI Authenticator application. We remain committed to delivering the best possible services to you. - Team SBI ### 5/5 — What a waste and irritating App it is. *2026-07-02* Since last 2-3 months it was working properly now when I am opening the App it asking to update. After updating still it’s asking for update. After uninstalling and again installing same issue persist. Hence, I am not able to perform any action viz. Login, make transactions etc. Now what we have to do? When you are developing an App then why these things are happening. **Developer response:** Dear Customer, We regret the inconvenience caused. Kindly update the application to the latest version (2.0) from the App Store and check if the issue is resolved. If the issue persists even after updating, please write to us at feedback.statebankanywhere@sbi.co.in. from your registered email ID, mentioning your registered mobile number or CIF. This will enable us to analyse the issue further and provide the necessary assistance. ### 5/5 — Good app *2026-06-06* Good app. A small suggestion, adding biometric login to authenticator app would be good. Can dev team confirm if this feature is coming in future ? **Developer response:** Dear Customer, thanks for your valuable feedback. These functionalities are under development and will be available in future releases. - Team SBI ### 5/5 — Good one *2026-03-11* I was stuck initially during registration I wasn’t receiving OTP. In 3rd attempt successfully registered. **Developer response:** Dear Customer, Thank you so much for this 5 star rating. We remain committed to delivering the best possible services to you. If any issue please share device details, registered mobile number along with photo of the error message by writing to feedback.statebankanywhere@sbi.co.in. for further analysis.- Team SBI ### 5/5 — Good App to make our transactions more Secured *2026-02-05* Along with Good UI, this app helps the transactions to be more secured and easy with Prompt Mode. Also this has enabled Faster Transactions. Thanks **Developer response:** Dear Customer, we are delighted to know you had a great experience using SBI Authenticator application. We remain committed to delivering the best possible services to you. - Team SBI ### 5/5 — Ease of operation *2026-01-30* Excellent and user friendly **Developer response:** Dear Customer, we are delighted to know you had a great experience using SBI Authenticator application. We remain committed to delivering the best possible services to you. - Team SBI ### 5/5 — Authenticator *2026-01-21* The app is very smooth and innovative. Well done SBI. Just add one feature of biometrics, that will make the work easier **Developer response:** Dear Customer, thanks for your valuable feedback. These functionalities are under development and will be available in future releases. - Team SBI ### 5/5 — SBI authenticator offer secure transaction *2026-01-21* SBI Authenticator app to offer secure and convenient way to approve transaction from different channels, without depending on SMS OTPs. It support multiple authentication method such as: App generated OTP, Prompt-based approvals and QR based approvals. **Developer response:** Dear Customer, we are delighted to know you had a great experience using SBI Authenticator application. We remain committed to delivering the best possible services to you. - Team SBI --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*