# SBW — user reviews > 135 indexed App Store user reviews of SBW by Savings Bank of Walpole, rated 4.60/5 from 771 ratings. - Source: https://appshunter.io/ios/app/sbw/id627671332/reviews - App overview in markdown: https://appshunter.io/ios/app/sbw/id627671332.md - Rating breakdown: 5★ 606 · 4★ 104 · 3★ 28 · 2★ 12 · 1★ 21 ## What do users think of SBW? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Convenient mobile banking - 🔒 Secure transactions - 💡 Helpful features like mobile deposit - 👍 Intuitive interface - 👍 Reliable and functional **Cons** - 🐛 Occasional glitches or bugs - 🔍 Some features could be more intuitive - 🔍 Limited customization options **Commonly reported bugs** - Accounts switching places unexpectedly - Mobile check deposit not working consistently - Login screen freezing or not responding - Incompatibility issues with older devices **Most requested features** - Add ability to open new accounts through the app - Improve mobile check deposit reliability - Implement biometric login options - Add more customization and personalization settings ## Newest reviews (16 of 135) ### 5/5 — App *2025-03-23, version 9.0.5912* Very easy to get into and use! ### 5/5 — I adore SBOW *2025-03-05, version 9.0.5912* Everything about this bank is wonderful. Dealing with them for anything is so pleasant, the rest of the world should take note & follow their lead. Raena B ### 5/5 — App *2025-03-03, version 9.0.5912* Love this app! Told my non SBW friends they should get an account just to use the app. ### 5/5 — Great *2025-03-02, version 9.0.5912* Works jgreat ### 5/5 — Love my big bank app with my small bank way to go! *2025-03-01, version 9.0.5912* This app has everything I want is easy to use and thank you for changing the way we delete payees! ### 5/5 — Easy to use *2025-02-27, version 9.0.5912* Seems to be an excellent app. Easy to navigate. ### 5/5 — Online banking and mobile deposit *2025-02-25, version 9.0.5912* I really enjoy the online banking look and feel and mobile deposit makes depositing my paychecks so easy. ### 5/5 — Easy to operate *2025-02-21, version 9.0.5912* Simple and easy ### 5/5 — SBW App is Useful & Easy *2025-02-21* It is very convenient to have this App on my phone so I can check my balance, see the checks, payments or deposits in real time whenever I need to. Savings Bank of Walpole is a wonderful community bank with all the latest features and up to date protection needed by users. Very happy with the app and the bank! ### 5/5 — Love the ease of use! *2025-02-21, version 9.0.5912* Love the ease of use and the many options available to do your banking. ### 4/5 — Good app, great bank! *2025-02-20* If I could have given 4.5 stars I would have. This app is easy to use and generally functions pretty well. I like the set up, it is nicely organized. Occasionally it has glitches and some parts of it could be a bit more straightforward. As for Saving Bank of Walpole, they are the best bank I have ever had. I pray they will not be bought by one of those corporate conglomerates that claims to care about their customers but generally rips them off and makes things unnecessarily hard at every turn. ### 4/5 — Reliable *2025-02-19, version 9.0.5912* Does what you would expect ### 5/5 — Remote banking *2025-02-19, version 9.0.5912* Great app now that we live in NC ### 4/5 — Keepinitlocal *2025-02-19, version 9.0.5912* Seeing cancelled checks and being able to view more detail of transactions. ### 5/5 — Mobile app *2025-02-19, version 9.0.5912* Works great ### 5/5 — Best Bank Ever *2025-02-18, version 9.0.5912* Savings Bank of Walpole is exceptional in every way. The app is fantastic! ## Most critical reviews (10 lowest-rated) ### 1/5 — App Broken *2024-05-07, version 6.0.5812* I cannot get to see my checking and savings account roday with app. Something is wrong. James Howard ### 1/5 — Avoid this bank! *2024-01-27, version 6.0.5812* Useless app, useless website. Committed to delivering a 1985 banking experience ### 2/5 — Could be easily better *2021-12-03, version 6.0.5713* Why no fingerprint or facial recognition capability? Every time I log in I have to re-register my device(s) no matter how many times I have done it before. Two level bill pay (basic and separate bill pay site) system is hassle...added time and clicks. ### 3/5 — Setting up Bill pay is difficult *2026-02-10* Trying to set up Bill pay is difficult because next steps are not clear and it freezes part way through the process (when done entering info and looking for next step to save the payee info it freezes)I have to reopen bank ap ad then start over. ### 3/5 — Love the bank! The mobile app could use a little work. *2025-06-03, version 9.0.5912* The troubles I’ve had are 1) figuring out where Zelle was, so I could set it up (that’s really not clear), and then 2), I think it took me a bit to figure out where the transfer menu was. But Zelle was the hardest one. ### 3/5 — Review- thumb print recognition *2025-03-20, version 9.0.5912* Re thumb print recognition: The SBW system often says I’ve tried too many times when it the first try. I tested against my other logs ins, and all the other program are not having issues with recognition. I’m getting this error frequently. ### 3/5 — App review *2025-03-04* I enjoy the convenience of the app but and this is a big BUT it will ghosts between checking and savings switching places without the user realizing it. I was charged a fee due to low finances. I had added money the day before but didn’t realize that my accounts switched places. Therefore adding to my savings instead of my checking. It should ask if I want to swap places. my fee was returned but the app still has not been fixed. ### 3/5 — Does what it needs to *2025-02-18, version 9.0.5912* Depositing checks still needs work. I can deposite still about 1 of every 10 checks I try. ### 3/5 — Review- thumb print recognition *2024-11-08, version 9.0.5909* Re thumb print recognition: The SBW system often says I’ve tried too many times when it the first try. I tested against my other logs ins, and all the other program are not having issues with recognition. I’m getting this error frequently. ### 3/5 — App review *2024-10-23* I enjoy the convenience of the app but and this is a big BUT it will ghosts between checking and savings switching places without the user realizing it. I was charged a fee due to low finances. I had added money the day before but didn’t realize that my accounts switched places. Therefore adding to my savings instead of my checking. It should ask if I want to swap places. my fee was returned but the app still has not been fixed. ## Most praised reviews (10 highest-rated) ### 5/5 — Bank *2026-02-03, version 9.0.5912* Very good bank ### 5/5 — Great! Many years and good people work there I love it *2026-01-22, version 9.0.5912* It really easier for me apps on my iPhone. I love it! ### 5/5 — Keep up the great job *2026-01-15* Since I’ve had my account at savings bank of Walpole. I have help so much more secure that my money is being handled properly in the bank. Thank you for all your hard work and keep up the great job. Sincerely, Melissa Meighy ### 5/5 — Great app *2025-12-22, version 9.0.5912* Clear, good navigation, concise processes ### 5/5 — Best Bank Around! *2025-11-05* This is both a review of the app and the bank! I have been a client of SBW since my first job in 2010. I have never been happier with any other bank (and I’ve moved around and changed banks every so often). The only times I’ve changed to a different, primary, bank, was when I moved because I wasn’t able to figure out how to do my banking with SBW still. That is no longer a factor, and they will remain my one, and only, bank! When they made the app, it was sort of clunky. Some of it felt weird to use. I must say, this current app is a huge improvement! There’s still some features I want to figure out (like how to save an account to transfer to that is also an SBW account), but the app is easy to use and intuitive for the most part. I just haven’t tried to figure out the same-bank transfer (but easily figured out Zelle). If you’re an SBW customer, I highly recommend the app! You won’t regret having a little bank in your pocket! ### 5/5 — Like mobile deposit *2025-07-02, version 9.0.5912* Helps me save time and a drive ### 5/5 — App review *2025-06-26, version 9.0.5912* Best banking app ever!!! ### 5/5 — Good app *2025-05-15, version 9.0.5912* Nice and convenient ### 5/5 — Working better *2025-04-14, version 9.0.5912* Much faster ### 5/5 — Always pleased *2025-04-05, version 9.0.5912* Never any problems, everyone is friendly --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*