# SC Mobile Hong Kong — user reviews > 100 indexed App Store user reviews of SC Mobile Hong Kong by Standard Chartered, rated 4.80/5 from 2,482 ratings. - Source: https://appshunter.io/ios/app/sc-mobile-hong-kong/id445795688/reviews - App overview in markdown: https://appshunter.io/ios/app/sc-mobile-hong-kong/id445795688.md - Rating breakdown: 5★ 2,190 · 4★ 191 · 3★ 33 · 2★ 14 · 1★ 54 ## What do users think of SC Mobile Hong Kong? Overall sentiment: negative **Pros** - 💻 Convenient online banking - 🚀 Fast and easy transactions - 💳 Useful QR cash feature **Cons** - 🐛 Frequent crashes and bugs - 🔑 Convoluted login process - 🤖 Unreliable and unresponsive app - 🤔 Confusing and unintuitive UI - 🔒 Overly strict security measures - 📢 Excessive in-app advertisements **Commonly reported bugs** - Incompatible with iOS 16 - Unable to log in after app updates - Stuck on opening screen or video - Face ID/Touch ID not working - Forced to update app frequently **Most requested features** - Equity trading features - Improved iPad compatibility - Ability to disable floating chat bubble - Seamless integration with password managers ## Newest reviews (13 of 100) ### 1/5 — Not working *2025-07-07, version 7.6.11* Can’t even load a single statement. ### 1/5 — OTP for Mobile Key *2025-05-01* Setting up the app on a new phone with non-HK number and waiting for a SMS OTP for hours. By this time, obviously the login flow has timed out making it impossible to login. Called the bank and they said there’s nothing they can do and I can conveniently check my account via web login. ### 4/5 — Hope to incorporate equity trading features *2025-04-29* I do hope that SC Mobile could incorporate equity trading features that currently offered via SC Equities. Many leading banks in HK such as HSBC have already done so to provide a uniform customer experience. ### 1/5 — 垃圾app，iPad mini 7使用轉數快時不能向右滑動 *2025-03-18, version 7.6.4* 垃圾app，iPad mini 7使用轉數快時不能向右滑動 ### 3/5 — What is wrong with the Swipe to Pay button ？ *2025-03-16* Unable to Swipe to pay on my iPad. It’s killing me. ### 1/5 — Always not working *2025-02-11, version 7.6.2* Recently whenever after login the words all missing cannot use at all Also somtimes need to login so many time until successful ### 1/5 — Lock you for no reason *2024-11-27* This stupid app and the bank will lock you for no reasons. If they locked you, it’s hard to reach out to the customer representatives, but on normal days. You can keep getting scam promotion calls from them. Thinking about changing a bank!!! ### 1/5 — not able to open terms & condition page, so not able to use SC mobile key, rubbish App *2024-11-05* not able to open terms & condition page, so not able to use SC mobile key, rubbish App ### 2/5 — Cumbersome and Annoying *2024-06-01, version 7.3.8* The app experience itself is fine once you get logged in, but the whole login process is trash. Between the app forgetting your Face ID or forcing you to login with the password every so often I end up spending more time logging in than actually using the app. Awhile back they decided it was a good idea to not let you paste your password in the box. I have a VERY secure 16+ digit random password, this is a massive pain in the butt to log in when you can’t see what you have typed and you can’t paste into the password box. I’m not sure what attack vector they think they are protecting me against, but with all the two-factor confirmations their service sends when any change is made, I find it hard to believe this change is doing anything but annoying users. ### 1/5 — Why is the icon not in white? *2024-05-28* Can I have a choice? ### 1/5 — Apple Pay issue *2024-05-12* Cannot add MasterCard credit card to iPhone with Apple Pay. SC blames Apple and Apple says they have nothing to do with it. Great. **Developer response:** Hi jaylee2400, we apologize for the inconvenience caused. As we need more information to understand and follow up on your case, please login to online banking, tap the icon of Stacy, our virtual assistance at the bottom right corner of the page, or update and login to the latest version of SC Mobile App and tap “Contact & Support” at the top right corner to connect with our live agent. We will try our best to assist you to solve the issue. ~ Carl ### 1/5 — Trash app *2024-04-25* Totally trash, always difference kind of error exist everytime **Developer response:** Hi Akkkakak, we apologize for the inconvenience caused. As we need more information to understand and follow up on your case, please login to online banking, tap the icon of Stacy, our virtual assistance at the bottom right corner of the page, or update and login to the latest version of SC Mobile App and tap “Contact & Support” at the top right corner to connect with our live agent. We will try our best to assist you to solve the issue. ~ Carl ### 3/5 — Does Not Work With 1Password *2024-02-09* App needs to be updated to point to SC Hong Kong website such that 1Password password manager will recognize it is Standard Chartered HK upon opening the app and prompt to enter the password. **Developer response:** Hi MixwellUSA, thank you for your valuable feedback. We will continue to optimize the SC Mobile App to provide our customers with the best experience and look forward to your continuous support. ~ Carl ## Most critical reviews (10 lowest-rated) ### 1/5 — Too many spam notifications *2026-08-25* Wow these guys will spam you with every irrelevant marketing / investment notification possible. There’s no way to filter out alerts directly relevant to your account or the other junk they bombard you with. I’m glad they’re only my back up account bc this is pretty annoying. I wouldn’t move any substantial money into this bank as a result of this nuisance. ### 1/5 — The worst app ever *2026-03-26* I can’t understand SC could make such a horrible app, making clients almost impossible to use its banking and investment service! Shame on you! Hire some great engineers and PM to fit it! ### 1/5 — Fake IPad Compatibility *2026-01-31, version 7.11.0* SC Pay doesn’t work on iPad ### 1/5 — Two issues *2026-01-24* One: whenever I receive a notification to approve a connection, I have to re identify and the notification gets lost. Two: why no night mode app logo? ### 1/5 — Forced push notification *2025-10-27* Force you to turn on push notifications and other tons of permissions before even start using it. ### 1/5 — Very poor design *2025-09-17, version 7.7.8* Services you claim available on the app are missing eg resetting pin. Certain actions will take you to pages with no return option to the main page. The only way to exit is to close the app without signing out which is a huge security risk. How can you allow this app to be published without checking for all the mistakes? ### 1/5 — Worst banking app *2025-09-16* Of all the banking apps that I have from US and Hong Kong this by far is the worst. How is it that you cannot remember my login name? Why can’t I use my device devices store passwords? Did the product managers think that this is the only app I use in my life? It’s 2025 and ridiculous that the password does not accept special characters. Am I really suppose to use a special inferior password just for this one app?? ### 1/5 — Bank with hsbc instead *2025-09-03, version 7.7.8* Absolutely useless app. Nothing works. Constant updates. Stupid interface ### 1/5 — Too big, 500mb *2025-08-05* Too big, 500mb ### 1/5 — Closed app automatically *2025-07-29, version 7.7.0* Whenever using the live chat with live agent, the app is closed automatically. It wasn’t like that before. Please fix this bug asap. ## Most praised reviews (10 highest-rated) ### 5/5 — Maronamia! *2026-08-17, version 7.16.0* Oh wow! ### 5/5 — 👍 *2026-07-13, version 7.15.0* 👍 ### 5/5 — Useless *2025-11-03* Quite possibly the worst app and bank I’ve had to deal with. Such a long queue to have general enquiries dealt with at the branch and even after my card still does not work. Unable to register for both this app and on desktop, only to be told I have to go back the branch to get this sorted. Honestly anyone considering this bank please just go bank elsewhere other than here. Rubbish ### 5/5 — 网上办理，快捷 *2025-06-17, version 7.6.9* 手机网银办理，中文菜单，方便快捷 ### 5/5 — Transfer between my accounts *2024-10-23* Very convenient to use ### 5/5 — 很好用 *2024-07-23, version 7.4.1* 很好的银行软硬件 ### 5/5 — Rainbow! *2024-06-02* Lovely to see SCB HK supporting LGBT inclusion with this new rainbow app ### 5/5 — I SHOULD HAVE NEVER INSTALLED THIS!!!! *2020-08-14* One I installed this on my iPad, every time I try to log into my AC on the website it needs me to approve it on my iPad! This is terrible! I don’t always have my iPad with me and it does not always have WiFi either, there seems to be no way to delink it, even after I uninstall the app! Extremely bad design. Now I cannot access my account if my iPad is not with me or what if I lost my iPad! ### 5/5 — Slow *2019-09-06* The app takes forever to launch. Can you guys take down those fancy graphs and focus on performance? ### 5/5 — Worst online system I have ever used in HK *2019-01-11, version 5.7.0* Security trading system is another one. Two times per week cannot successfully log in. The counter authorization method using mobile is so stupid and complex that I would rather use a token. Will close the SCB account because of their internet banking. Crap --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-16.*