# SC Mobile Kenya — user reviews > 34 indexed App Store user reviews of SC Mobile Kenya by Standard Chartered Bank, rated 4.78/5 from 668 ratings. - Source: https://appshunter.io/ios/app/sc-mobile-kenya/id1114731584/reviews - App overview in markdown: https://appshunter.io/ios/app/sc-mobile-kenya/id1114731584.md - Rating breakdown: 5★ 563 · 4★ 72 · 3★ 8 · 2★ 3 · 1★ 11 ## What do users think of SC Mobile Kenya? Overall sentiment: mixed **Pros** - 👍 Seamless and convenient user experience - 📱 Access to all accounts at fingertips - 🔒 Strong security and privacy features - 💼 Wide range of transaction capabilities - ⏰ Continuous app improvements over time - 🌐 Reliable offshore banking access **Cons** - 🐛 Frequent app crashes and freezing - ⏱️ Slow and clunky performance - ❌ Unreliable login functionality - 📬 OTP delivery delays and timeouts - 📺 Intrusive advertisements cluttering interface - 🎯 UI elements positioned inaccessibly on certain devices - ❓ Confusing error messages and poor feedback **Commonly reported bugs** - App crashes on startup or requires non-existent updates - M-PESA payment failures - Login errors occurring frequently - Menu button inaccessible on iPhone 12 Pro, 13 Pro, and 14 Pro Max - Joint account access not visible in mobile app - Transfer limit notifications not displaying properly - Persistent 'unable to process request' errors - M-PESA phone number validation requiring 11 digits instead of 10 - Touch ID functionality stopped working after updates **Most requested features** - Credit card payment functionality on mobile app - Ability to edit saved beneficiary details - Copy-paste support in transfer reference field - Better error messaging for transaction limits - Touch ID/biometric authentication support ## Newest reviews (10 of 34) ### 4/5 — Improvement *2023-10-08* Kindly allow copy pasting to transfer reference field ### 5/5 — Flawless *2023-09-07, version 6.0.4* Stanchart is simply the best!!!!! They are better than all the rest!!!! ### 2/5 — Very poor app *2023-09-02, version 6.0.3* Mpesa payments don’t work most of the time. Login doesn’t work half the time ### 4/5 — Latest update Menu button now works :) *2023-02-26, version 5.28.0* The latest update has fixed the buy where previously you could not access the menu button with an iPhone 14 Pro Max. ### 2/5 — It’s cluttered with adverts and slow to load *2022-09-29, version 5.27.5* Not the best. Ads are intrusive and hide some of the menu that you actually want to see. Silly opening video needs turning off to speed things up, which you can at least do. This has all the feel of something that was fit for purpose, being damaged through unintelligent afterthoughts. Having said that it does at least function if you can avoid the ads. ### 3/5 — Keeps crashing *2022-09-19* Had been good up to now. Keeps closing itself. Can’t even do anything. I deleted it and reinstalled it but same problem. Please fix it soon. ### 5/5 — Easy like 1,2,3… *2021-11-30, version 5.25.4* Banking isn’t a hurdle anymore. Easy to use, feels like a friendly customer care rep. on the fingers. ### 3/5 — Bad update *2021-07-05, version 5.23.2* The app was ok until you updated last week now the options are way up near the iPhone time tapping it doesn’t respond you have to keep tapping to get options it’s annoying please fix it ### 1/5 — Unprofessional thieves! *2020-11-12, version 5.17.0* Poor people’s money getting lost in their accounts and they don’t care. Rudisha pesa ya shosh SC! And many others whose money has mysteriously disappeared, shamelessly stealing millions! Very appalling! ### 1/5 — Thieves. *2020-11-11, version 5.17.0* Standard chartered Kenya has stolen money from an old grandma.we want justice for the old grandma.Thieves ..Don’t bank with them ..return the money ## Most critical reviews (10 lowest-rated) ### 1/5 — App keeps crashing when opening. *2024-05-21, version 6.1.4* App asks you to update (there is no update in the store) or it crashes repeatedly. ### 1/5 — Slow and unreliable *2023-09-06, version 6.0.4* Even when it “works” this app is unbearable. Always slow and clunky. More often than not it gives an error message whenever you try to login, send money to M-PESA, make a transfer etc. ### 1/5 — Increasingly buggy *2023-03-02, version 5.28.0* This SC app has deteriorated over the past few months to the point where it’s not user friendly. I started getting constant “unable to process your request” messages about 3-4 months ago for almost all transactions and must repeat almost every step multiple times. Extremely frustrating. ### 1/5 — Worst banking App *2023-01-20, version 5.27.17* OTPs hardly ever come on time, so basically the app cannot be reliably used for mobile banking and the bank doesn’t care. Customer service is appalling. ### 1/5 — App keeps crashing *2022-12-06, version 5.27.11* Thoroughly disappointed with current version. Keeps crashing can’t even open the app. Bank is unaware of the problem and not addressing the issue. When I can’t even access any of my services. ### 1/5 — Support for iPhone 13 Pro *2022-09-23, version 5.27.5* I can’t access the menu button when accessing in iPhone 13 Pro. ### 1/5 — Unusable controls at the top *2022-03-02, version 5.26.1* Tried to do access the menu on top left but unable to. It’s merged with clock and notification area on iPhone 12 Pro. Had to resort to desktop version for my transaction. Very disappointed ### 1/5 — Terrible!!! *2021-12-14, version 5.25.4* This app depends on a one time password which if not received in 30seconds expires and cannot be used. The OTP takes over a minute to arrive on phone, so the app basically is not usable! ### 1/5 — Mobile Money *2021-02-09, version 5.20.0* Can’t send money to mobile wallet MPesa as it says phone number need 11 digits. The number has only 10 so not working.. fix it ### 1/5 — Fraud fraud fraud *2020-11-12, version 5.17.0* We thought we were safe with this bank but after stealing money from account ya shosh makes us think twice about you guys. Refund #pesayashosh. Funny enough when you log in to the app they give you a Phishing disclaimer kumbe they know what goes on with their bank. EXTREMELY DISAPPOINTED!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Brilliant Banking *2026-01-23, version 6.3.1* Brilliant seamless banking ### 5/5 — Convenient *2025-08-18, version 6.2.9* I love the App for its convenience and ease of use. ### 5/5 — Top Notch *2025-06-01, version 6.2.8* Love the SC Mobile App. Thanks to being offshore and no access to physical branches, i love that I have access to all my accounts at my fingertips. And I really appreciate all the safety features that the bank has put in place to ensure the privacy and security of my funds!Recommend this app to all my friends and family! 10s across the board 🙌 ### 5/5 — Best banking app *2025-05-28, version 6.2.8* Love love this banking app. It’s convenient with all the transactions you can conduct on it and the user experience is flawless. Only suggestion I would give is to allow credit card payments on the app- this feature is only functional on the web platform. ### 5/5 — Great App *2024-06-01, version 6.1.4* All my banking needs on my fingertips. ### 5/5 — Online services *2024-03-06, version 6.0.9* Amazing service. Up-to-date tech. Keep up the great work. ### 5/5 — Excellent mobile banking service *2024-01-30, version 6.0.9* I’ve used the app for the last five years, it just keeps improving! Keep it up ### 5/5 — Improvement *2024-01-08, version 6.0.9* Kindly allow copy pasting to transfer reference field ### 5/5 — Editing saved beneficiaries *2023-12-22, version 6.0.9* Would be useful to have a way to edit the beneficiary details if one has made mistake. Eg KES instead of USD account. ### 5/5 — Pop up message *2023-09-29, version 6.0.4* I was trying to transfer more than 5m and instead of the pop up message informing me of the limit it just asked me to add a beneficiary. Check into that --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*