# SC Mobile Nigeria — user reviews > 143 indexed App Store user reviews of SC Mobile Nigeria by Standard Chartered Bank, rated 3.00/5 from 247 ratings. - Source: https://appshunter.io/ios/app/sc-mobile-nigeria/id650746202/reviews - App overview in markdown: https://appshunter.io/ios/app/sc-mobile-nigeria/id650746202.md - Rating breakdown: 5★ 83 · 4★ 23 · 3★ 25 · 2★ 35 · 1★ 81 ## What do users think of SC Mobile Nigeria? Overall sentiment: negative **Pros** - 🚀 Safe and reliable - 🚀 Seamless investment and transfer features - 👍 Convenient for international transfers - 👍 Saved beneficiaries make processing fast **Cons** - 🐛 App does not work as expected - 🔧 Poor and outdated UI/UX - 🐛 App keeps deactivating mobile key - 🔧 Lack of search functionality for banks and contacts - 🔧 No receipt generation in the app - 🐛 Crashes when trying to create investment profile - 🔧 Slow and inefficient system - 🔧 Complicated navigation for transfers - 🐛 Constant requests to re-register - 🐛 Face ID login not working - 🐛 App not compatible with newer iOS versions - 🐛 Frequent crashes and login issues - 🐛 Deregistration issues with mobile key **Commonly reported bugs** - Broken pages and unresponsive features - Compatibility issues with newer iOS versions - Repeated requests to re-register the app - Crashes and login problems **Most requested features** - Add search functionality for banks and saved beneficiaries - Implement downloadable transaction receipts - Introduce dark mode option for better accessibility - Improve overall user interface and experience ## Newest reviews (19 of 143) ### 2/5 — Needed to be better *2026-05-20, version 6.4.1* This app so bad and it makes SCB look so unreliable and incompetent. Can be annoyed most time ### 2/5 — Poor and very old UI/UX *2025-08-25, version 6.1.9* This app is long overdue for a new look! Navigating around the menu has never been easier and friendly. It’s time to change that! Sanction a new project and get your developers to work on a new and improved version please! ### 2/5 — App keeps deactivating *2025-07-19, version 6.1.8* The app keeps reinstalling and deactivates my mobile key.. i will have to re-register. Once i log out and want to open the app.. same issue.. I have notified your staffs for over a year and nothing has been done. Also..include a receipt pop up page..when funds are transferred out just like other banks do on your app.. ### 2/5 — SC key *2025-06-24, version 6.1.8* The app keeps asking me to register for SC KEY every single time I want to login. Even on the web. This is frustrating. ### 2/5 — No search for banks and contacts, also no receipt in app to share. *2025-05-10, version 6.1.7* This is 2025 and yet certain things that should be easy to get are missing. 1. The app has no search function to let you get to banks easily. You need to manually scroll to get banks, contacts. 2. There is no receipt to generate in the app. So when you do transfers there is no way to let the other person know. ### 3/5 — Investment Profile *2025-03-29, version 6.1.7* App doesn’t work when you try to create an investment profile. It just crashes and you’ll have to close the app before it works. ### 3/5 — The Interface *2025-02-13* I would love if the user interface is made easier, you have to go pass 2 pages to make a transfer and that make it boring. Aside from that, every other thing is cool **Developer response:** Hi, this is not the experience we would like you to have. Please send us a message via DM on X (formerly known as Twitter) - @StanChartNG or inbox to our Facebook page Standard Chartered Nigeria with reference number APP25_1724162 and our team will assist you accordingly. ~TS ### 1/5 — Your banking system is terrible *2024-10-29, version 6.1.3* Your banking system is so bad, I will never use your bank again, everything about your bank is bad ### 3/5 — Observation *2024-10-23, version 6.1.3* Please provide a search option for selecting a bank to send money, as this would make the transaction less stressful. ### 2/5 — Upgrade notification! *2024-10-21* Please i want to report a bug on the app that happens often, the app keeps telling me to upgrade when there is nothing to upgrade to **Developer response:** Hi, this is not the experience we would like you to have. Please send us a message via DM on X (formerly known as Twitter) - @StanChartNG or inbox to our Facebook page Standard Chartered Nigeria with reference number APP24_1606677 and our team will assist you accordingly. ~SM ### 1/5 — Err code 1014 *2024-09-08, version 6.1.3* I registered a new device and then I can’t login anymore. ### 2/5 — Upgrade *2024-08-26, version 6.1.0* App need to upgrade to the new modern and take a look at GTBank, First bank and FCMB ### 4/5 — Area of improvement? *2024-08-14* I like the app’s ease of use, the interface is really good to the eye and has quite a modern look. Something I find would make it easier to use is, when one is making a transaction if there could be a place to search for the Bank name rather than just scrolling that would make it so much easier. Hope this is taken into consideration Best wishes **Developer response:** Hi, thank you for your kind words. We look forward to your continued support. Also, we request you to please send us a message via DM on X @StanChartNG or inbox to our Facebook page Standard Chartered Nigeria with reference number APP24_1546570 and we will get in touch with you. ~MM ### 2/5 — App not user friendly *2024-05-08, version 6.0.8* In Nigeria, this happens to be the most cumbersome banking App ever. So much navigation and error every now and then in initiating transfer. This App does not represent a global bank status. Do not know if it user specific though ### 1/5 — Not an intuitive app *2024-05-06, version 6.0.8* This is the worse banking app I have ever used and attempts to contact SC’s customer service have been even worse. Very disappointed ### 1/5 — Search bar on transfer to other banks *2024-05-04, version 6.0.8* Greetings SCB. You guys are just making life difficult for customers. Pls put search bar on the list of banks to enable users pick easily. Instead of scrolling when you want to send money to other banks. So annoying ### 2/5 — Do better! *2024-04-29* I've been unable to make transfers in the last 4 days or more. Error below for both saved and other beneficiaries. SAS that this is still happening in 2024! "We are unable to process your request to this saved Beneficiary. Kindly delete the Beneficiary and retry the transaction using the 'Local Transfer (Other Banks)' option." **Developer response:** Hi, this is not the experience we would like you to have. Please send us a message via DM on X (formerly Twitter) @StanChartNG or inbox our Facebook page Standard Chartered Nigeria with reference number APP24_1460670 and our team will assist you accordingly. ~PN ### 1/5 — Other currencies account at your own risk *2024-04-08* I have been a bonafide customer of the bank since 2021, I have been operating an NGN account smoothly before signing up for a USD account. Attempts to upgrade the USD account have been abortive as they keep rejecting references from other current accounts and not salary accounts from other banks. If you don’t have anyone using a current account with them please don’t open a current account, especially in other currencies, because you are not safe. My money has been frozen and the effort to reach them by phone, mail and X is still zero. The customer care number is just a dial-up digit, nobody will attend to your call. The customer complaint mail is the worst, never expect a quick reply after a message… I was told to walk in for the closure but they never remembered that they were not in an state. I lived in diaspora but X agent insisted I should walk in. Thou, this platform is for app review, but I think it is also the best place to share opinions for those who care to read the review **Developer response:** Hi Assedeeq, thank you for connecting with us. Please send us a message via DM on X @StanChartNG or inbox to our Facebook page Standard Chartered Nigeria with reference number APP24_1443701 and we will get in touch with you. ~UH ### 2/5 — App not even launching *2024-03-26* I have an iPhone 11 Pro Max with the latest iOS (17.4.1) update and the sc mobile app will not launch at all on my device even after deleting and reinstalling the it. My bank branch customer flat out told me, upon reporting my experience, that the app doesn’t work on some iPhones but they couldn’t tell me which ones (evidently mine must be included), and why and if there’s any information to their knowledge, that this will be fixed anytime soon. I wonder if this situation only affects the Nigerian version of the app! I’d recommend that the app be pulled from the App Store and relaunched when a fix to this problem (assuming it’s widespread with the Nigerian version at least) is implemented. **Developer response:** Hi, this is not the experience we would like you to have. Please send us a message via DM on X (formerly Twitter) @StanChartNG or inbox our Facebook page Standard Chartered Nigeria with reference number APP24_1432525 and our team will assist you accordingly. ~PN ## Most critical reviews (10 lowest-rated) ### 1/5 — App does not work accordingly *2025-09-25* I will appreciate if you could upgrade and fix the issues with this app. The option to upgrade account leads to a broken page. There is no immediate or even no response when I send emails to comment on how badly this app or the online banking service. I believe this is supposed to be an international bank so the standard should be up to par. **Developer response:** Hi, this is not the experience we would like you to have. Please send us a message via DM on X (formerly known as Twitter) - @StanChartNG or inbox to our Facebook page Standard Chartered Nigeria with reference number APP25_1913342 and our team will assist you accordingly. ~AS ### 1/5 — Not user friendly *2025-06-16, version 6.1.8* Make the app easy for people to navigate. It looks so technical and complicated ### 1/5 — Worst service ever *2025-05-24* I’ve been with the bank for over 8 years. In the last couple years. I’ve been experiencing issues transferring funds between Standard Chargered Bank and other NG banks. Both inwards and outwards. This problem remains unsolved. I hate the purpose of a bank if u can’t transact with other banks in the same country? Customer service is a nightmare. It’s not even intuitive how to contact them. The app doesn’t give you the options. This is 2025 and to be honest, as customers, we expect better service. I’ve moved out all my funds and now considering closing my account. Sorry I loved standard chartered in the past but I think it’s time to move on. **Developer response:** Hi, this is not the experience we would like you to have. Please send us a message via DM on X (formerly known as Twitter) - @StanChartNG or inbox to our Facebook page Standard Chartered Nigeria with reference number APP25_1816532 and our team will assist you accordingly. ~VJ ### 1/5 — horrible interface *2025-04-25, version 6.1.7* Use opay, use moniepoint or other financial institutions and it’s obvious how poor this app is, horrible app. Go and copy opay’s UI ### 1/5 — Mobile App improvements *2025-03-21* Work on your app to be able to search for banks and saved beneficiaries for transfers without having to scroll through the entire list of banks and saved beneficiaries. The present app is very frustrating as you spend so much time manually searching for recipients bank and saved beneficiaries for transfers. **Developer response:** Hi, this is not the experience we would like you to have. Please send us a message via DM on X (formerly known as Twitter) - @StanChartNG or inbox to our Facebook page Standard Chartered Nigeria with reference number APP25_1755453 and our team will assist you accordingly. ~PN ### 1/5 — Poor system efficiency *2025-02-28, version 6.1.6* This app needs a lot of optimization. It’s very slow. It does not give search option for banks-one has to scroll. Overall, the system efficiency is horrible. ### 1/5 — Outdated app *2025-01-29, version 6.1.4* The design is terrible and not intuitive, it’s sloppy and buggy. Most importantly it’s constantly restricting my transactions saying I should remove the saved beneficiaries when in fact I’m not sending money to a saved beneficiary! Please fix this is unacceptable. Look at GT bank and copy if possible! ### 1/5 — Not receiving OTP *2025-01-14, version 6.1.3* I have tried to open an account for weeks now on this mobile app. I have failed to receive an OTP and the customer service is extremely unhelpful ### 1/5 — App *2025-01-01* Terrible app honestly. It keeps saying to re-register after almost every few hours, sometimes even more than 5 times in a day. It is incredibly exhausting. Face ID login also does not work since years ago after changing my previous device. Terrible experience. **Developer response:** Hi Umarees, this is not the experience we would like you to have. Please send us a message via DM on X (formerly known as Twitter) - @StanChartNG or inbox to our Facebook page Standard Chartered Nigeria with reference number APP24_1687751 and our team will assist you accordingly. ~SM ### 1/5 — App is too old *2024-11-21, version 6.1.3* Please help us upgrade the app it’s too old, very stressful to use ## Most praised reviews (10 highest-rated) ### 5/5 — Safe and reliable *2025-09-29* The app is fully loaded. I can do investment, local and international transfers seamlessly. I have my family abroad set up as saved beneficiaries and processing is fast. **Developer response:** Hi, thank you for your positive ratings. We are delighted with your compliment. We look forward to your continued support. ~AS ### 5/5 — Dark mode users *2023-10-27, version 6.0.3* Pls can the app incorporate the the concept off dark mode for the impaired eyes customers All the pages will be in black background and the letters will be white Thanks ### 5/5 — Complain *2023-09-04, version 6.0.3* What happened to your app this days, just malfunctioning ### 5/5 — Failure to sign in *2022-09-14, version 5.21.2 (67)* I tried to login my bank app after I upgraded my iOS but would not lemme go in ### 5/5 — Can’t seem to get past the terms and conditions page *2022-06-24* I have been stuck at the terms and conditions and general declaration.. for days.. why **Developer response:** Dear Client, this is certainly not the experience we want you to have. Please send us a message via DM on Twitter @StanChartNG or inbox to our Facebook page Standard chartered Nigeria with the case ID APP22_818479 and our team will assist you further. ~AM ### 5/5 — Top notch App *2022-04-18, version 5.20.1* Not that fancy but it’s very efficient and reliable ### 5/5 — The best *2021-10-02, version 5.18.2* Saying one of the best will be an understatement, it is simply the best, superb app, excellent customer service, hassle free Superb💋 ### 5/5 — ipadOS 15 Compatibility issues *2021-09-24* Since I updated my ipadOS to version 15, the SC mobile app keeps crashing. Please do something about it fast ! **Developer response:** Request you to please uninstall and reinstall the latest version of SC Mobile App and you may access your account. ~RR ### 5/5 — App isn’t working on iOS 15.0 *2021-09-24, version 5.18.0* The app isn’t working on the new iOS 15.0 please fix this ASAP ### 5/5 — App bad *2021-09-02* When will I be able to apply for a debit card since like a month I have been trying but to no avail. I’ve called customer service too many time but still nothing solved...this saddens my heart **Developer response:** Hi, we are concerned. Please send us a message via inbox to our Facebook page Standard Chartered Nigeria with the case ID APP21_578996 and our team will assist you further. ~SA --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*