# SC Mobile Singapore — user reviews > 82 indexed App Store user reviews of SC Mobile Singapore by Standard Chartered Bank, rated 4.70/5 from 1,136 ratings. - Source: https://appshunter.io/ios/app/sc-mobile-singapore/id367337298/reviews - App overview in markdown: https://appshunter.io/ios/app/sc-mobile-singapore/id367337298.md - Rating breakdown: 5★ 968 · 4★ 109 · 3★ 11 · 2★ 7 · 1★ 41 ## What do users think of SC Mobile Singapore? Overall sentiment: negative **Pros** - 👍 Best Bank - 👍 Excellent banking experience - 👍 Intuitive and easy to use - 👍 Consistent upgrades and enhancements **Cons** - 🐛 App crashes and errors - 🐛 Compatibility issues with newer devices - 🐛 Unreliable app updates - 🤔 Complicated UI and navigation - 🤔 Excessive ads and notifications - 🤔 Poor customer support experience **Commonly reported bugs** - App fails to launch with Error 2003 - Unable to update to new version - Cannot bind to Apple Pay - Unauthorized transactions not investigated - Equities trading area frequently gives errors **Most requested features** - Allow hiding/deleting unused accounts - Improve Chinese language support - Provide direct contact options for technical issues - Add option to disable notifications - Improve transaction history and balance display ## Newest reviews (12 of 82) ### 2/5 — App fails to launch with Error 2003 *2026-02-13* I am using the latest version (9.22.0) on a compatible iOS version (iOS 14.0 or later). The app was working perfectly until recently. Now, whenever I try to open it, the app automatically redirects to a security warning page showing Error 2003. This prevents me from logging in or using any banking services. Please fix this security issue urgently. **Developer response:** We’re sorry to hear about the inconvenience caused. We’ve looked into this - please try installing the latest version of SC Mobile from the App Store and try again. If the issue persists, do reach out to us at +65 6747 7000 and we’ll be happy to assist. ### 4/5 — Some improvements please *2025-06-14* Overall intuitive to use. But 1. Wish I could delete/close some fc check&save ac and fcy securities settlement ac which I don’t use anymore/ regularly or at least let me hide them. 2. If used Chinese (translation) as the app language it could cause some functional problems. E.G equities trading. 3. No way to contact SC sg except calls for technical issues. **Developer response:** Hi, ​ Thank you for your feedback. We are sorry to hear that your experience on our app was less than ideal. We have noted your feedback and will work on improving your digital banking experience with us. If you'd like to reach out to us separately, you may do so via the chat function on our website or call us at +65 6747 7000. ​ ### 4/5 — Services *2024-01-18* I like how all the services I want to access are incorporated in the mobile device. **Developer response:** Thank you for sharing your feedback on SC Mobile. It is valuable to us and we will take it into consideration as we continue to improve our digital banking experience for our clients. If you would like to share more in detail with us, please feel free to connect with us via the chat function on our website or via SC Mobile. ### 2/5 — Unacceptable *2023-09-30, version 9.11.2* This app operates at an unprofessional standard and is becoming ridiculous. Every upgrade loses my id forcing me to re-register. Information takes 3 hours to update. The last update is just crashed. This app gets one more chance before I change banks ### 4/5 — Poor GUI, inappropriate positioning of advertising *2023-07-17, version 9.10.1* 1) GUI is non-intuitive, in fact, counter-intuitive 2) Inappropriate placement / space wasting, of advertisements within transaction listing 3) Incorrect synchronisation of transaction and effective transaction dates ### 1/5 — No UI Testing done *2023-07-03* Did anyone even bother testing the app on actual phones? Because essential buttons do not respond to touch inputs. This is what happens when you outsource everything to save a buck. Pay peanuts and get monkeys. **Developer response:** Thank you for taking time to provide us with feedback on SC Mobile. To help us address your feedback and concerns better, please reach out to us through the Bank's secured channel using online chat on our website/ SC mobile with the following details: Full Name: Device Model: Device Software Version: Device Operating System: App Version: Date and time when error was last encountered: Description of the issue faced: Please provide us the screenshot of the error message you received: Thank you for banking with Standard Chartered. ### 1/5 — New interface is not an improvement *2023-05-09, version 9.8.0* Having to navigate in the app now is so much harder. Consistently being directed here and there. A quick summary or card balance view is no longer as efficient as it used to be. ### 2/5 — Sack the app development team *2023-04-08* How to make a simple transfer so…. complex.. I don’t even know how to do a PayNow transfer with the new interface. Stop wasting your money and just make it simple. Lousy lousy mobile banking app. **Developer response:** Hi Qugene, ​ thank you for your feedback. Please reach out to us separately so we can understand your issues better. You can reach out to us via the online chat on our website or call us at +65 6747 7000, and we will be happy to help. ### 1/5 — Upgrade made it worse. *2023-03-28, version 9.5.0* Does not work in landscape mode. Need to scroll a lot. Please enable for landscape so I can use with iPad as before. Thanks ### 1/5 — Overcomplicated and busy app. *2023-03-26, version 9.5.0* I’m not sure how the new UI ever passed the “user experience test” Overly complicated, trying to cramp too much information into a page. Less is sometimes more. I’m moving my funds to Citi and DBS because the mobile UI just makes more sense! ### 1/5 — Disappointing revamp of the app *2023-03-23* I used to love the SC mobile app that was to me the best banking app in SG. But this overhaul is a complete let down. It may provide a « new banking experience » by actually making it worse. Screens are less readable, especially with the cheap black on white fonts and the lack of visual breaks between sections. Screens are not very well optimized for iOS screens, either and require too long scrolling. Information are jammed in an non client friendly way (list of « holdings » instead of accounts, really?). Summary of transactions on the home page is unnecessary and does not even indicate which account it relates to. Bring us back the great UX you used to have! **Developer response:** Hi P-xp, ​ thank you for your feedback. We are sorry to hear that your experience on our app was less than ideal. We have noted your feedback and will work on improving your digital banking experience with us. If you'd like to reach out to us separately, you may do so via the chat function on our website or call us at +65 6747 7000. ​ ### 1/5 — New app worst ever *2023-03-04, version 9.4.2* So the new app is launched and I need to re-register for face recognition. However the Login button is not able to be accessed because it is hidden below the message. And the new UI is very hard to use. Extremely poor experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Forget about SC. Poor app. *2026-03-19, version 9.22.0* I sent multiple “Contact Us” requests and none of them, zero, were registered. I only received notifications that someone will respond in three days. It’s a fake function. ### 1/5 — Lousy *2025-06-17, version 9.14.7* They make it so complicated to use the support and help functions. So many hoops to jump through. Also hard to waive credit card fee, switch to DBS or Amex instead. ### 1/5 — Cannot update new version *2025-05-12, version 9.14.7* Not sure why but app can’t be updated and I have no access on everything ### 1/5 — 無法綁定applepay *2025-04-24, version 9.14.7* 聯繫客服團隊檢查了卡片一切正常還是無法綁定體驗太差了 ### 1/5 — Spams you with notifications *2024-11-15, version 9.14.1* Despite turning off notifications in the app, it still constantly spams me with pointless “market insights” that I neither want nor need. ### 1/5 — 草台班子 *2024-10-16, version 9.14.0* 从来没用过这么烂的银行app，难道连抄都不会吗，就因为这个烂app，我都想销户了！ ### 1/5 — Unauthorised transactions *2024-08-15* Had unauthorised transactions in my account a year ago and SCB has not commenced investigation nor refunded the amount and overseas transaction fee to date. Had contacted them through their hotline but they denied the existence of the transaction even though it is clearly stated in my account statement / transaction history. **Developer response:** We are sorry to hear about your service experience. Thank you for taking the time to provide us with feedback on SC Mobile/SC Online Banking. To help us understand your concerns better, please contact us via the online chat on our website/SC mobile. ### 1/5 — Get rid of the adverts *2024-03-06, version 9.13.0* I just want to see my bank balance and make transfers. I don’t want to see products. ### 1/5 — Mine field of warnings and errors *2024-02-26, version 9.12.5* App is full of maintenance notices, fraud warnings, spams notification Equities area is very slow and have been giving error to load for a week. ### 1/5 — Horrible and lacks basic usability and common sense *2024-01-01* Very hard to find any features such as card management etc..and i keep finding one or the other issue more in use it..best one was - app was showing more $$ than i had but fail when i make any transaction or transfer…the new one is - when i try to make local transfer it asks to validate the transaction by approving while i am in the app and no pop up comes..so how do you approve when the current screen is blocking or you abort current transaction. does someone really tests these apps ? **Developer response:** Thank you for taking the time to provide us with feedback on SC Mobile/SC Online Banking. To help us understand your concerns better, please contact us via the online chat on our website/SC mobile. ## Most praised reviews (10 highest-rated) ### 5/5 — Mr Foo *2026-05-25* Very efficient app and easy to go for it. In future, multiple currencies will be the best to invest and do hope the authority will give a very good deal **Developer response:** Thank you for your feedback! It is our pleasure to serve you and we are glad to know that you have enjoyed our digital services. Have a nice day! ### 5/5 — i feel very good *2026-05-13, version 9.25.0* i like this bank in Singapore ### 5/5 — Best Bank *2026-03-05* Best Bank so far and offer us a trustworthy service **Developer response:** Thank you for your feedback! It is our pleasure to serve you and we are glad to know that you have enjoyed our digital services. Have a nice day! :) ### 5/5 — MR *2025-06-13, version 9.14.7* Thank you Standed Chartered you are an excellent bank 👍 ### 5/5 — Credit card annual fee *2025-05-28, version 9.14.7* It has been waived . Thank you ### 5/5 — Massive Improvement *2025-03-18* Beginning 2025… there has been consistent upgrade and enhancement. Appreciate the effort being put in by SC to take this to next level. **Developer response:** Thank you for your feedback on SC Mobile, and it is valuable to us. We are glad that you are enjoying the refreshed app features! ### 5/5 — Banking experience *2023-09-08* Best banking experience! Clear, simple, fast. **Developer response:** Thank you for your feedback on SC Mobile and it is valuable to us. We are glad that you are enjoying the refreshed app features! ### 5/5 — Worst Bank APP ever *2023-05-09* It wasn’t the most functional app but I know where to find what I need. Now this new UI, I’m lost and probably only SC know where to find info. I just wonder if this is your way to make us talk to your very laidback and irresponsible RM who keeps changing any other day. Pls rework and keep things simple. Don’t ask your bankers for inputs; ask your customers. **Developer response:** Hi Efandi, ​ Thank you for your feedback. We are sorry to hear that your experience on our app was less than ideal. We have noted your feedback and will work on improving your digital banking experience with us. If you'd like to reach out to us separately, you may do so via the chat function on our website or call us at +65 6747 7000. ​ ### 5/5 — E Chin *2023-02-13, version 8.16.5* Extremely happy with the format Standard Chartered has provided me. ### 5/5 — Awful bank app *2022-11-06* As someone new to SG, this is the worst bank app I’d ever used. Please take a look of those US credit card/ bank apps, like Bank of America, discover or American Express. Please learn something about how to deliver useful info in an effective and efficient way! The UI logic is very confusing and the app responds very slowly. What I hate the most is the non-stopping pop ads, this is a bank app! Not TikTok! **Developer response:** Hi, thank you for your feedback. We are sorry to hear that your experience was less than ideal. Please reach out to us separately so we can understand your issues better. You can reach out to us via the online chat on our website or call us at +65 6747 7000, and we will be happy to help. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*