# SCAN Health Plan — user reviews > 35 indexed App Store user reviews of SCAN Health Plan by SCAN Group, rated 4.00/5 from 262 ratings. - Source: https://appshunter.io/ios/app/scan-health-plan/id6742335951/reviews - App overview in markdown: https://appshunter.io/ios/app/scan-health-plan/id6742335951.md - Rating breakdown: 5★ 161 · 4★ 32 · 3★ 18 · 2★ 12 · 1★ 39 ## Newest reviews (11 of 35) ### 2/5 — Not good for iPad *2026-05-27, version 1.4.0* Not very good for use with iPad won’t size to full screen ### 2/5 — Apps *2026-05-01* Still can’t use. None of the applications work. ### 2/5 — Dental premium *2026-02-12* I am not able to pay my dental premium online on my laptop or my telephone app. I have done it before more than once, but for the month of February, the website won’t let me pay. ### 1/5 — Many nonfunctional unresponsive “buttons “ on the app *2026-02-02* The flex essentials is the most significant nonfunctional button. Takes you nowhere. Try to use the benefit in the store, Walmart apparently ibuprofen isn’t covered and at Costco for same product the teader wants you to call the bank. ### 1/5 — Your Website Sucks *2026-01-22, version 1.4.0* Why do I have to request a form for authorization for auto pay and then send it to you? This is inconvenient. This will be the only year that I will use your healthcare plan. Plus the use of one gym that’s miles away from my home. ### 2/5 — Confusing *2026-01-16* I want an app that lets me do basic business. Like find a list of in network pharmacies. No such luck. Just a repeated highlight about how to start a Mediterranean diet and how to start jogging. I’m disabled. I can’t jog if i wanted to. And t the rest is none of SCANs business. Very hard to negotiate and find answers. Telephone help not much better. ### 1/5 — SCAN? More like SCAM. *2026-01-15, version 1.4.0* We switched to this health plan for 2026 because we were told it is a nonprofit operated by seniors for seniors. Since joining this plan, every single message I have sent using this app has gone unanswered for at least five days in spite of the on page promise to respond within one business day. Furthermore, several of the buttons in the app —Vision and Dental—do nothing but produce an error message. The app also insists on me providing my username and password 2, 3, or 4 times every time I launch it. And, in spite of clicking the “remember this device” checkbox dozens of times the app still does not remember my device. I thought my previous insurance from Aetna was as bad as it could be, but SCAN appears to be proving me wrong. ### 1/5 — Online ease *2026-01-11, version 1.4.0* This app and or online is not user friendly. The search for medical treatment docs is no easy to use. ### 1/5 — SCAN Heath Plan is a trash *2026-01-05, version 1.4.0* This App is super useless, submitted many time to update my address but nothing been done , the app ask you the effective which shown 12/31/2026 which is super ridiculous and stupid! Nothing can be done using this App ### 1/5 — Can’t Register *2026-01-03, version 1.4.0* I could not Web Register and kept getting “ oops something went wrong” ### 1/5 — Bad app *2026-01-01, version 1.4.0* Face ID doesn’t log you in. Still have to enter username and password. Many functions result in an error message. So frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is useless *2026-05-29* Unable to pay our bill, keeps failing. When you call in it fails to work there. If they can’t handle simple payments how can we trust them to handle our healthcare? Scan gets 1 star for their app and their service ### 1/5 — Most options don’t wotk *2026-05-27* Most options presented on this app turn red and don’t work when you click on them. Other options like looking up authorizations or downloading documents will not load or they tell you to call a representative. Pretty much useless app as far as I can tell. ### 1/5 — Thee Worse *2026-05-01, version 1.4.0* Ask any medical professional their opinion of the worse Health Plan personnel : SCAN ### 1/5 — Lisa ouellette *2026-04-21* This app is not user-friendly. If I look something up under my plan, it should show doctors I can go to. I spent the whole morning trying to find a doctor that will take my plan and not a single one that was on the SCAN network will take my insurance. Why do I pay this money for SCAN? It’s bogus. ### 1/5 — Bad app. Don’t bother downloading it *2026-04-21* Hardly anything works on the app. Face ID doesn’t work. I can’t setup auto bill pay. I can’t access vision benefits or providers. Everything results in a blank screen. I’ve been reporting these issues for months but nothing has been fixed. ### 1/5 — Horrible *2026-04-08, version 1.4.0* The use express scripts which is super horrible ### 1/5 — SCAN CANT *2026-04-03, version 1.4.0* Abysmal App takes users to blank screens! ### 1/5 — Really bad insurance *2026-03-24* My wife has been lied to throughout 11 days that her meds are on the way so finally we did a walk in to the doctors office where they have also been lying to us so if u want scan get ready for a er visit because a bad doctors office and bad scan insurance will insure your visit to the er bad combination and going through scan representatives and pharmacist will lie too you also and yes we will be leaving scan and this doctor it hurts to be asking both parties for help and being ignored and lied to do not sign up with scan and if you have then leave scan this insurance company is riddled with fraud absolutely criminal scan employees lie never tell the truth in few days my wife will be hospitalized because she will have no meds truth is scan only pics choose who will have meds and yes I’m turning scan in for an investigation and hopefully shut scan down ### 1/5 — Way too difficult *2026-03-22, version 1.4.0* All I want to do is check my payments. Impossible ### 1/5 — Wonky site *2026-02-12* This is NOT efficient or user friendly. There is no place to make automatic payments and the request made on the site must end up in a dead-end. The “Vision” portion of the app as well doesn’t respond. This phone App needs an entire overhaul! ## Most praised reviews (10 highest-rated) ### 5/5 — Emad love scan *2026-01-26* I do like this insurance too much ### 5/5 — Easy to use *2025-12-16* Comprehensive source of information ### 5/5 — The App I’ve Been Waiting For! *2025-06-02* The app makes it easier to get information about my health plan quickly. ### 4/5 — Website is confusing *2026-05-20* Therapist ### 4/5 — Don’t schedule a call back *2026-02-10* I scheduled a call back and it put me in line to talk to someone, instead of someone calling me back and talking to me. ### 3/5 — Website *2026-02-03* Your website makes it difficult to find what your looking for. Example: I want to look up the doctors that accept Scan. Hunted around the app can’t find where to look. Remember we are talking about elderly people that need all the easy stuff they can get when looking up things on you website. ### 3/5 — Work in progress *2026-01-23* I’m not sure what the value of this app is over the website login. Seems to do about the same thing. I assume it’s new, because some of the functions don’t work (like paying the bill… broken link) ### 3/5 — Unable to pay in app *2026-01-20, version 1.4.0* Simple but incomplete ### 3/5 — Doesn’t always function *2026-01-16* For people our age, the SCAN App. doesn’t always work as advertised ### 3/5 — Hard to use *2026-01-03* Having a hard time using this app. Many features do not open. The only thing I have been able to open under benefits bis dental. Inconsistent info. For instance, I was sent a bill for the payment penalty for having no rx insurance for one year that arrived too late to mail by the due date. I tried website and the app. I called and while the csr tried to assist, he was unable to. After 15 minutes he put me on hold. That was the last I heard from him although the call remained active. I hung up after 58 minutes. The message board took a few days and the reply only gave the same info as the letter. I finally got to the website and was according to it I owed nothing. i filled out for auto pay and never received a confirming email. I tried the app again today and nothing has improved. I had SCAN a few years ago and the app was easy to use. I hope I do not regret returning. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*