# Scanner' — user reviews > 31 indexed App Store user reviews of Scanner' by Impala Studios, rated 4.20/5 from 1,425 ratings. - Source: https://appshunter.io/ios/app/scanner/id1063704895/reviews - App overview in markdown: https://appshunter.io/ios/app/scanner/id1063704895.md - Rating breakdown: 5★ 1,022 · 4★ 108 · 3★ 46 · 2★ 34 · 1★ 215 ## What do users think of Scanner'? Overall sentiment: negative **Pros** - 👍 Simple and free - 👍 Scans and auto-finds page edges - 👍 Works well with good contrast **Cons** - 🐛 Issues with sending multiple scanned images - 🔍 Unable to scan in color - 🔍 Ads can be intrusive - 🐛 Unreliable scanning and document saving - 🐛 Difficulty transferring scanned documents **Commonly reported bugs** - Fails to recognize document borders - Randomly emails only a subset of scanned pages - Scanned files become unavailable after sending **Most requested features** - Ability to scan and save multi-page documents as a single file - Color scanning option - More user-friendly interface and instructions ## Newest reviews (10 of 31) ### 2/5 — Найден баг *2020-03-18* Баг заключается в странной отправке pdf через телеграм, где при попытке отправить два файла сначала отправилось две копии второго, а после второй попытки - две копии первого. **Developer response:** Спасибо, что обратились к нам с этим отзывом. Мы учтем это при улучшении приложения. Если у вас есть еще какие-либо отзывы, пожалуйста, отправьте нам письмо на feedback@impalastudios.com, чтобы мы могли собрать всю необходимую информацию. Пожалуйста, примите во внимание, что этот ответ был переведен с помощью Google Translate. ### 1/5 — Scanner is Poor *2019-05-07* If you have any lines on the paper it will never photo the whole page. **Developer response:** Thank you for contacting us regarding this issue, and our apologies for the inconvenience. We were not aware of this issue yet, and will investigate it further immediately. Please keep in mind that this might take some time, but we do want to have it fixed as soon as possible. If you could send us any useful information or screenshots about the problem then that would be very helpful, and this can be sent to help@impalastudios.com. Again, our apologies for the inconvenience. ### 1/5 — No borders recognised *2019-05-06* Doesn’t recognise borders **Developer response:** Thank you for contacting us regarding this issue, and our apologies for the inconvenience. We were not aware of this issue yet, and will investigate it further immediately. Please keep in mind that this might take some time, but we do want to have it fixed as soon as possible. If you could send us any useful information or screenshots about the problem then that would be very helpful, and this can be sent to help@impalastudios.com. Again, our apologies for the inconvenience. ### 1/5 — Unhappy customer *2019-03-21* It hardly works properly and even when you do get it to scan it takes you 10 to 20 mins to set up ( fold corners down, make sure there nothing in the back ground, hold the phone at the perfect angle. So after you have your document scanned or documents scanned then come anther fun part, it’s time to send them. So you pick 3 documents you are sending. You check each one and then easy peasy it’s sent. Then the receiver of said documents tells you you sent the same one 3x. So I’m deleting this app and probably going to purchase one. ### 1/5 — Scanner *2019-01-16* I’m not able to use the scanner ### 1/5 — Jusk *2017-07-28* So far I have not even been able to scan anything. It keeps saying its hunting for borders. ### 1/5 — ? *2017-06-15* Cannot make this work. Also, No directions for use. ### 1/5 — Garbage *2016-10-16* Skip it ### 1/5 — Disappointing App *2016-09-13* It won't let me past "Scanning for Borders", which makes the app useless. ### 1/5 — ???? *2016-07-13* I don't get it, do u take pics? I sent your email to u expecting a reply. No reply was sent. What's up?? When I open the app icon shows saying "Scanning for borders" then nothing. R U going to help me out or what??? Bob ## Most critical reviews (10 lowest-rated) ### 1/5 — Didn’t work for me *2023-06-23* Just nothing happened ### 1/5 — Probably another way to con consumers. *2022-09-29* Do not waste your time to download. **Developer response:** Thank you for contacting us with your feedback. We always appreciate hearing from you because it gives us the chance to improve our apps. With this in mind, could you perhaps tell us how you would suggest we can improve the app at support@impalastudios.com? This way, we can work on that and ensure happier experiences in our app in the future. ### 1/5 — Bad apps *2020-12-18* Such a bed app I have ever seen **Developer response:** We're sorry to hear that you are unsatisfied with Scanner. If you have any suggestions on how to improve the app, don't hesitate to email us at feedback@impalastudios.com ### 1/5 — No colour scan? *2020-07-27* Great app, but can only scan in black and white. A disappointment to me. **Developer response:** Thank you for contacting us with your issue. Unfortunately, Smartscanner only currently supports automatic detection with scanning for borders and black & white images. We might improve the app in the future, but it cannot be guaranteed as we are currently focusing on other highly accessed apps. We apologise for any inconvenience and hope this helps and brings clarity to your issue. Please do not hesitate to contact us again at support@impalastudios.com if you have any further questions or issues in the future. ### 1/5 — Bad *2020-07-19* Very bad **Developer response:** Thank you for contacting us with your feedback. Unfortunately, Smartscanner only has automatic detection with scanning for borders. Also, the image needs to be flat and have contrast with its background surface. It will try and detect a flat surface, and if it's successful, it will scan the image. No other way is currently supported or possible. We might improve the app in the future, but it cannot be guaranteed as we are currently focusing on other highly accessed apps. We apologise for any inconvenience. ### 1/5 — Garbage app *2020-04-23* actually the most frustrating way to try and scan in something. I don’t even mind the struggle of getting the borders, that’s okay you can find a way to make it work. The most aggravating part about this app is that it’s seemingly impossible to get your scanned photos from your phone onto any other device. I tried mass emailing them and got one page eight different times instead of eight different pages. I tried sending them individually and none of them went through. This is such a frustrating experience and it took every fiber of my being to not use every expletive under the sun to describe what it’s like to use this application. **Developer response:** Thank you for your feedback. We apologise for any inconvenience and frustration caused. We always appreciate hearing from you, even when it’s negative, because it gives us the opportunity to improve our apps. Please contact us at feedback@impalastudios.com if you have any suggestions for ways we can improve the app. ### 1/5 — Terrible app *2020-03-24* It caused me lose my important information because I assumed that I had scanned my files and emailed them to myself. Out of 20 pages the app decided to selectively and randomly email four pages, and when I tried to reopen the scanned files they were no longer available and one error message after another. I should’ve sued it! **Developer response:** Hi Negar, Thank you for reaching out to us with this information. We will investigate your feedback within the app and hoe to be able to find the solution for this issue. We're very sorry that the app failed to reach your expectations. Our apologies for the inconvenience caused. ### 1/5 — Does it make a PDF? After it scans, can’t get it to create PDF file...? *2019-10-28* Can **Developer response:** Thank you for your review and question. In the preview you can edit the file name, contrast & brightness, rotate the page and choose any A paper size you would like to save it as. Share your scan by email, social media or any other way you desire. Print your scan directly from the preview mode, or save it in the gallery as a PDF. If you have any other questions or issues in the future, please do not hesitate to contact us again at help@impalastudios.com. ### 1/5 — Doesn’t work *2019-07-03* Scanning for border and never finds one. Worthless app. ### 1/5 — Horrible *2019-05-30* Horrible **Developer response:** Thank you for your feedback and our apologies for the inconvenience caused by our ads. We want to learn from your experience, so we would like to ask you, could you please send an email to help@impalastudios.com to tell us what ad type bothered you the most? We will take your feedback into account to balance our ads better in the future. ## Most praised reviews (10 highest-rated) ### 5/5 — This is great - simple and free *2025-10-12* It scans and auto finds the edge of pages with the option of manual overriding. As long as there is good contrast with the background (I use my black laptop case) it seems 100% correct. Problem with sending the scanned images as one by one works just fine but if you select two or three and then send them it sends the first file multiple times. Daft. I tried it with Save to Files on my iPhone. Resorting to one by one to get it done. ### 5/5 — Good scanner *2020-02-21* Works really well no problems at all.. Just pop up advertising ..but other than that it comes in handy when you need it out in the streets or errands... **Developer response:** Thanks a lot for the kind words. We always like to get your feedback, and it's even better when it's a compliment like this. We'll do our best to keep improving our app, so you can keep enjoying it. If you have any suggestions that might help us improve the app even further, please do not hesitate to contact us again in the future. ### 5/5 — Seems good *2019-12-24* Have only just started to use this having looked through I don’t know how many Scanner apps on the store. This one seems to work fine, has no trouble getting the outline of the document and produces a good quality pdf which I can then save to wherever I want to on my iPad. Yes, there are adverts but they are not intrusive and I can live with that for a free app. ### 5/5 — Brilliant *2019-04-25* Downloaded 3 other scanners before this one and deleted them within 10 minutes all trying to get you to pay for extras or wired features! This is straight to the point and works perfectly. ### 5/5 — Great App *2018-10-16* Have used a couple of times and it was work really well. ### 4/5 — For B&W documents *2017-05-14* This app works nicely for text docs you wish to copy. You need to start with your document on a clean surface that has contrast to the page you wish to scan in order to have the edges found by the scanner. Once the app picks it up, it will freeze the picture and create a box around your page. You can then adjust the perimeter to match the document more precisely or crop as needed. Once you are happy press the arrow and your PDF will be created and saved in a gallery. From there you can post it, send it, print it etc. depending on the apps you have on your phone or iPad. My reason for three instead of 4 or 5 stars is this app converts all scans to B&W and there are tutorials or help buttons in the app. Fix those two things and this is a useful app. ### 3/5 — Unable to scan multi-page documents *2019-07-11* I really like this app because it scans nicely, even though it converts everything to B&W. However, a really big issue I have is that I can’t get it to scan documents of multiple pages and save them as 1 document. The last thing I want to do is have multiple attachments for each individual page. Am I missing something here. **Developer response:** Thank you for reviewing our app. Unfortunately this feature is not available in our app at the moment. We are constantly looking for ways to improve our apps though, so we might consider adding this in the future. If you have any further questions or other issues in the future, please do not hesitate to contact us again at help@impalastudios.com. ### 3/5 — Geringer Funktionsumfang *2019-01-16* Scannt leider nur schwarz weiß und kann keine mehrseitigen Scans erzeugen. Für simple Aufgaben aber nicht schlecht. ### 2/5 — Disappointed. *2021-04-15* I was able to scan but then was unable to use the edit tool as google add was in the way. I couldn’t close the advert down. Not sure how this app is useful. **Developer response:** Thank you for your feedback and reporting this issue! In return for using the app for free, you will always see ads. We don’t want to inconvenience you, so we’ll take your feedback into account regarding this and see if we can make improvements to their placement and frequency. If you have any further feedback on the app, or suggestions to improve the usability, please feel free to contact us at feedback@impalastudios.com. ### 2/5 — Отстой *2020-08-29* Сплошная реклама. Не стабилизируется захват страницы. **Developer response:** Благодарим вас за то, что обратились к нам с вашими отзывами, и приносим извинения за неудобства, вызванные нашей рекламой. Мы показываем рекламу, чтобы вы и многие люди могли пользоваться нашим продуктом бесплатно, но при этом не хотели, чтобы они вас слишком беспокоили. Будем смотреть на улучшения! Если у вас есть другие отзывы или предложения, напишите нам по адресу feedback@impalastudios.com. Please note that this answer has been translated from English to Russian using Google Translate, so it is possible it contains errors. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*