# ScanPay - Payments & Invoicing — user reviews > 58 indexed App Store user reviews of ScanPay by Storepay Inc, rated 4.70/5 from 423 ratings. - Source: https://appshunter.io/ios/app/scanpay-payments-and-invoicing/id1572936786/reviews - App overview in markdown: https://appshunter.io/ios/app/scanpay-payments-and-invoicing/id1572936786.md - Rating breakdown: 5★ 385 · 4★ 7 · 3★ 1 · 2★ 0 · 1★ 30 ## What do users think of ScanPay? Overall sentiment: mixed **Pros** - 👍 User-friendly and easy-to-use interface - 💰 Competitive low fees (2.5% rate) - 📱 Seamless payment processing - 🚀 Fast invoice generation and sending - 👥 Excellent customer service representatives (Yosef, Duncan, Michael, Hugo, Einav, Alex) - 📊 All-in-one solution with invoicing and CRM features - 💳 Multiple payment options for customers - 📈 Great for home services and small businesses - ⚡ Quick and reliable payouts - 🔒 Secure and reliable system with low fraud issues **Cons** - ⚠️ Account restrictions and freezing without clear explanation - 💸 Payout delays and withheld funds - 🚫 Unresponsive customer support in some cases - ❌ Account cancellation without proper notice - 🔐 Verification delays with no timeframe provided - 📋 Unclear account requirements at signup - 😠 Aggressive account management practices - 🤐 Poor communication regarding account issues - 💔 Money held in pending status indefinitely **Commonly reported bugs** - Transaction batching not occurring as advertised (daily batching claims) - Payout processing delays beyond stated 1-3 day timeframe - Account verification system causing extended holds **Most requested features** - Clearer communication about account requirements upfront - Transparent payout batching schedule - Time-bound verification process with clear timelines - Better account status notifications ## Newest reviews (14 of 58) ### 5/5 — Thank You Scanpay for Michael Jerez as my rep!!! *2025-08-21* Since the day I switched over Michael has done nothing but be there for me at a moments notice and has resolved my issues in an instant. Absolute great guy I feel he cares about my business and wants to see me grow and appreciate him very much. Michael sincerely we appreciate you and will gladly continue to refer Scanpay because of you!!🫵🫵🫵 ### 5/5 — Mr. Hugo Acosta *2025-08-14, version 1.3.25* Mr. Hugo Acosta is Extremely Kind, knowledgeable, Professional and has an excellent customer service attention!. ### 5/5 — El app es magnífica *2025-08-14, version 1.3.25* Me ha ayudado a simplificar mi trabajo. No creía que eran los porcentajes más bajos del mercado hasta que lo comprobé yo mismo 👌 ### 5/5 — Mr Duncan Thanks *2025-08-12, version 1.3.25* If you’re lucky to have mr Duncan as your account manager he’s gonna work you through hassle free. ### 5/5 — Customer support *2025-07-16* Finally, customer support that’s easily accessible it was the easiest thing in the world to Schudule an appointment. The customer service itself was excellent and pleasant, I highly recommend using them ### 5/5 — Great App *2025-07-14, version 1.3.24* I was assisted by Duncan. He was very professional and great at helping set up account. This app is a blessing. ### 5/5 — Really convenient *2025-06-18, version 1.3.23* I love the low fixed rate and how easy it is to send invoices and keep track on payments ### 5/5 — Locksmith FL *2024-11-18* I’ve been using ScanPay for my locksmith business, and I couldn’t be happier! This app is a game-changer for anyone in the home services industry. The pricing is unbeatable, and the software is incredibly user-friendly. I especially love the invoicing features—they make my business run so much smoother. On top of that, they’ve started adding CRM features, and I’m excited to see what else they roll out in the future! A big shoutout to my representative, Yosef, who goes above and beyond to help. Whenever I have a question or need assistance, he responds quickly and always ensures everything gets resolved. If you’re in the home services industry, do yourself a favor and check out ScanPay—you won’t regret it! ### 5/5 — Great for small business *2024-11-14* Scan pay has been great for operating my small business. Great customer service from Duncan who is always happy to help whenever I have questions about the app. As a small business owner I appreciate that scan pay doesn’t charge big fees like many other payment processing apps. ### 5/5 — B’H locksmith & Garage Door service *2024-11-10* I recently started using ScanPay for my locksmith and garage door service businesses, and I couldn’t be happier with the results. This app has completely transformed how I handle credit card payments, invoices, and CRM management. The intuitive interface makes it incredibly easy to process payments and track my transactions in real time, which is essential for keeping my business running smoothly. One of the standout features of ScanPay is its all-in-one functionality. Whether it’s managing invoices or keeping customer information organized, this app saves me a ton of time and effort. It has truly streamlined my workflow, allowing me to focus more on growing my business rather than getting bogged down with administrative tasks. Additionally, I must give a special shout-out to Yosef, the representative who assisted me in getting started with ScanPay. His support was exceptional! He took the time to understand my business needs, patiently guided me through the setup process, and provided personalized solutions to ensure that I could maximize the app’s benefits. Yosef's professionalism, knowledge, and willingness to help made a huge difference in my experience. If you're a small business owner looking for an efficient and reliable credit card merchant, invoice, and CRM solution, I highly recommend giving ScanPay a try. It’s a game-changer, and the support team, especially Yosef, goes above and beyond to make sure you succeed. Thank you, ScanPay, for making my business operations so much easier! ### 5/5 — AP Marketing approval *2024-11-04* I've been using Scan and Pay for about 6 months now and its been great. Aside for the 2.5% charge and well set up software the best part has been working with my agent Yosef Chaim Nissan who has always taking care of any complications or edits ive needed. He's been a true pleasure to work with. ### 5/5 — Exceptional payment processing Service *2024-10-31* ScanPay is a truly exceptional payment processing service. Better rates than Clover or Square. Very straightforward and easy to use app. Thanks. ### 5/5 — Es una herramienta excelente, todo en un mismo lugar *2024-10-11, version 1.3.10* Puedo enviar facturas a mis clientes y recibir el pago con el método que más les conviene. Ha hecho que facilite mi trabajo y potencialice mi tiempo. Todo en un mismo lugar! ### 5/5 — customer service *2024-08-06, version 1.3.7* yosef was very kind and helpful, helped me register and setup the app. thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Money Stealers *2026-03-10* This app is false advertisement and false help, they will not release my hardworking balance payout to my account. If I had known this app was a scam I would have never used it at all. Do not waste your time. Even customer service support is useless and they are all liars. I have yet to receive an update about my payout balance I am back up with orders and can’t receive any payments. Is jus started using them an they wait till I collect over $1200 in payments for them to loc and restrict my account for no apparent reason. ### 1/5 — SCAMMMPAY *2026-01-20, version 1.3.34* SCAM DONT DOWNLOAD ### 1/5 — First Usless app *2025-10-14* Completely useless app I will not recommended to any one, have an balance in my account and Scan Pay support team needs probably to take another level of education they took my money took a fee and then they closed my account so now a cannot even received back my found. If you don’t want to loose your money never ever use this app, you will loose everything. ### 1/5 — Scanpay batching not same day *2025-01-25* Mittal the owner of Scanpay called me because I asked him why a transaction I did on Thursday was not batched as there app says it batches every day. But my transaction from that didn’t he keep saying I will have the money on Monday even though it didn’t batch or show it’s on the way like other transactions said . So he said I will delete your account because you causing problems when all I asked was a simple question that he couldn’t answer. I like Scanpay but there support needs help to be even better. ### 1/5 — SCAM! NEVER GOT MY PAYOUT! *2024-12-30, version 1.3.12* THIS APP IS A SCAM! YALL TOOK $6 FROM MY ACCOUNT LAST WEEK (December 23), CLAIMING THAT THAT WAS A PROCESSING FEE IN ORDER TO PROCESS MY PAYOUT OF $256. I STILL HAVE NOT SEEN A PAYOUT IN MY BANK ACCOUNT! IT HAS BEEN PAST 1-3 DAYS THAT IT USUALLY TAKES FOR A PAYOUT TO ARRIVE. IT HAS BEEN A WHOLE WEEK NOW! ### 1/5 — Terrible app. Never initiated my payouts *2024-12-21* I’ve had the app for 2 weeks and my money is still being held in the upcoming payouts section. They said some verification has to be done and that there’s no time frame for that. Its going on 3 weeks now. It should not take this long to get my money! ### 1/5 — Good Communication, Bad Communication *2024-07-29* They gave me great support at first. Then, after not only signing up with the app, spending an afternoon adding all of my inventory to the catalog with pricing and descriptions, actually using the app to add purchases to my account, they send an email stating I need a business bank account. My account has been cancelled and I have the option to resign up and go thru it all over again under sole proprietorship. Why wasn't this said from the start??! Huge waste of time and energy. ### 1/5 — Shlomi *2024-06-19, version 1.3.5* Be careful using their service!!!! Scammer alert!!!!!!!!!!!! They won’t let you check out your money!!!!!! ### 1/5 — Former client *2024-03-28, version 1.3.1* The worst cc processor ever. They won’t respond to us to assist. I’ve personally brought over 40 referees to them. Yet they think it’s ok to hold my account as a hostage and keep it active although I’ve requested to shut it down ### 1/5 — Worst service ever *2024-03-28, version 1.3.1* If you want a company that’s unresponsive to clients and extorts them to keep there account active use this scam of a Company ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2026-03-06, version 1.3.37* This is a super easy and smooth app to work with! Very reasonable fees as well. ### 5/5 — Scanpay app is great *2026-02-20, version 1.3.37* Scanpay is a great app and I highly recommend it ### 5/5 — The best solution for home services! *2025-12-31* I’m very satisfied with the app especially with the ability to add my technicians! And the customer service is exceptional- ScanPay is simply the best! ### 5/5 — GREAT APP!!! *2025-12-28, version 1.3.34* Einav is THE BEST customer service representative ever. Thank you so so much for your help!! ### 5/5 — Excellent app for home services! ! *2025-12-27, version 1.3.34* Excellent app for home services! Thank you for outstanding customer service! ### 5/5 — Great app for home service *2025-12-25* Excellent app for home service business! I’ve been using it for two years and I’m very satisfied, high recommend it! Thanks to Aynav for great service! ### 5/5 — Open sky *2025-09-05, version 1.3.26* Very good to work with very smart move for business ### 5/5 — Einav she is the best *2025-08-27, version 1.3.25* Einav she is the best ### 5/5 — Awesome service and great product *2025-08-25* My account manager Duncan and his team are world class and help my business in every way imaginable. I have them a chance and I couldn’t do it without them. ### 5/5 — Really happy with ScanPay! *2025-08-22* Really happy with ScanPay! Super easy to use, no hidden fees, and the 2.5% rate is way better than what I was paying before. Everything runs smooth and simple — makes taking payments stress-free. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*