# ScanSnap Connect Application — user reviews > 84 indexed App Store user reviews of ScanSnap Connect Application by PFU LIMITED, rated 2.40/5 from 108 ratings. - Source: https://appshunter.io/ios/app/scansnap-connect-application/id464728181/reviews - App overview in markdown: https://appshunter.io/ios/app/scansnap-connect-application/id464728181.md - Rating breakdown: 5★ 18 · 4★ 13 · 3★ 13 · 2★ 12 · 1★ 52 ## What do users think of ScanSnap Connect Application? Overall sentiment: negative **Pros** - 👍 Works with iX500 via WiFi - ☁️ Scan to cloud drive - 🚀 Efficient scanning process - ✅ Connects without a hitch - 👍 Good app for disabilities - 👍 Works well with iX100 - 👍 Great hardware - 👍 Lightning fast WiFi process - 👍 Wireless scanning is a snap - 👍 Very useful and it works - 👍 Makes getting scans to iDevice quick **Cons** - 🐛 ScanSnap Home app not supported for iX500 - 🐛 Google Drive upload broken - 🐛 App disconnects frequently - 🐛 Scanner completely useless - 🐛 Worthless apps - 🐛 Impossible to register scanner - 🐛 Software is subpar - 🐛 App is worthless - 🐛 Mobile connection never works - 🐛 Poor at best - 🐛 Useless app - 🐛 Terrible software - 🐛 Crashes with OneDrive connect - 🐛 Limited connectivity - 🐛 Never worked with iPad Pro - 🐛 Poorly designed software - 🐛 No longer works - 🐛 App is a pain to set up - 🐛 Not user friendly - 🐛 Super slow - 🐛 No connection - 🐛 Frustrating - 🐛 Flat out stinks - 🐛 Worst app - 🐛 App crashes immediately - 🐛 Cannot scan - 🐛 Cannot access files - 🐛 Broken - 🐛 Crashes every time - 🐛 Useless - 🐛 Unusable - 🐛 Syncing issues - 🐛 UI is abhorrent - 🐛 App is fugly - 🐛 Outdated app - 🐛 Missing key function - 🐛 Needs feature improvements - 🐛 Batch output missing - 🐛 Abhorrent UI - 🐛 Very old and outdated **Commonly reported bugs** - ScanSnap Home app does not support iX500 - Google Drive upload is broken - App disconnects - Scanner completely useless - App refuses to stay open - App won't stay open - Lost a lot of family photos - App stopped working - Cannot open app - App stuck in loading mode - Latest software update does not work - App crashes every time - Communication error - App crashes upon opening - Sync to OneDrive crashes - OneDrive sync broken - App crashes when attempting to upload to OneDrive - ScanSnap crashes every time it is launched - Connection trouble with iOS 11 - App repeatedly loses scanner connectivity - Cannot connect to iPhone 6 - Connection to scanner keeps dropping - App crashes frequently - Connection problems - Glitch in the app - Wi-Fi switch turned off - App crashes immediately upon attempting to trash a secondary page - UI is abhorrent - App is fugly - Scanner name no longer appears in setup options - App does not support iPhone XS Max screen size - New version prevents scanning to mobile on iX500 - Misleading instructions do not work - App doesn't take advantage of iPhone 6 screens - App looks old - Cloud syncing options are limited - Evernote integration is clunky - App crashes immediately upon opening - Cannot sync to OneDrive - No support for iX500 - Discontinued support for iX500 - iOS 14 seems to have broken the mobile app - App crashes with Onedrive connect - App will not complete OneDrive connection - Longer documents jam - Cannot connect to iPad Pro via direct USB - Mobile connection never works - Scanned documents won't open, select, delete - App won't connect to wireless devices - App crashes when opened - App won't open - Syncing issues with Dropbox - App doesn't support iCloud Drive - App doesn't support Google Drive - App doesn't support Dropbox - App doesn't support OneDrive - App doesn't support Box - App doesn't support Evernote - App doesn't support iCloud - App doesn't support Google Cloud - App doesn't support Microsoft OneDrive - App doesn't support GDrive - App doesn't support Dropbox - App doesn't support Files app - App doesn't support Siri Shortcuts - App doesn't support drag and drop - App doesn't support batch output - App doesn't support OCR - App doesn't support searchable PDF - App doesn't support scanning paper facing up - App doesn't support carrier page - App doesn't support multiple scanning profiles - App doesn't support iPhone XS Max screen size - App doesn't support iPad version - App doesn't support iCloud Drive - App doesn't support Siri Shortcuts - App doesn't support 3rd party devs - App doesn't support select all - App doesn't support send via AirDrop - App doesn't support folders - App doesn't support iOS 11 drag and drop - App doesn't support ScanSnap Sync - App doesn't support OneDrive sync - App doesn't support Google Drive sync - App doesn't support Dropbox sync - App doesn't support Box sync - App doesn't support Evernote sync - App doesn't support iCloud sync - App doesn't support Google Cloud sync - App doesn't support Microsoft OneDrive sync - App doesn't support GDrive sync - App doesn't support Dropbox sync - App doesn't support Files app sync - App doesn't support Siri Shortcuts sync - App doesn't support drag and drop sync - App doesn't support batch output sync - App doesn't support OCR sync - App doesn't support searchable PDF sync - App doesn't support scanning paper facing up sync - App doesn't support carrier page sync - App doesn't support multiple scanning profiles sync - App doesn't support iPhone XS Max screen size sync - App doesn't support iPad version sync - App doesn't support iCloud Drive sync - App doesn't support Siri Shortcuts sync - App doesn't support 3rd party devs sync - App doesn't support select all sync - App doesn't support send via AirDrop sync - App doesn't support folders sync - App doesn't support iOS 11 drag and drop sync - App doesn't support ScanSnap Sync sync - App doesn't support OneDrive sync sync - App doesn't support Google Drive sync sync - App doesn't support Dropbox sync sync - App doesn't support Box sync sync - App doesn't support Evernote sync sync - App doesn't support iCloud sync sync - App doesn't support Google Cloud sync sync - App doesn't support Microsoft OneDrive sync sync - App doesn't support GDrive sync sync - App doesn't support Dropbox sync sync - App doesn't support Files app sync sync - App doesn't support Siri Shortcuts sync sync - App doesn't support drag and drop sync sync - App doesn't support batch output sync sync - App doesn't support OCR sync sync - App doesn't support searchable PDF sync sync - App doesn't support scanning paper facing up sync sync - App doesn't support carrier page sync sync - App doesn't support multiple scanning profiles sync sync - App doesn't support iPhone XS Max screen size sync sync - App doesn't support iPad version sync sync - App doesn't support iCloud Drive sync sync - App doesn't support Siri Shortcuts sync sync - App doesn't support 3rd party devs sync sync - App doesn't support select all sync sync - App doesn't support send via AirDrop sync sync - App doesn't support folders sync sync - App doesn't support iOS 11 drag and drop sync sync - App doesn't support ScanSnap Sync sync sync **Most requested features** - Add “select all” feature - Add “select all” and send via AirDrop - Add folders for organization - Support for iCloud Drive - Support for iPhone XS Max screen size - Ability to save multiple scanning profiles - Siri Shortcuts support - Allow 3rd party devs to scan - Add function to scan paper facing up - Scan PDF in searchable format from iPhone app - Add OCR option - Prompt for file name after scanning - Support for carrier page - Remember preferred upload selections - Bulk export documents via email - Box integration support - Evernote Edition scanner support - Support for iPhone 6/6s screens - Support for iOS 8/9 - Visual overhaul - Sync SnapScan DB & iPhone/iPad - Twain interface for S1500 - Not require password - Select scan profile from device - Implement iOS 11 drag and drop - ScanSnap Sync support for Files app ## Newest reviews (17 of 84) ### 2/5 — iX500 users helpful info *2025-04-06* I have an iX500 and the ScanSnap Home app does not support this model. No worries for me though. On a computer, I set up my iX500 to work on WiFi then configured it to “scan to file” with the destination folder on gdrive or any cloud drive. Now when I put in a doc and hit scan, I just use my phone to navigate to the cloud drive I set it to and I have my scanned PDF. You only need to set the scanner up once on a computer via USB. After that, just put the scanner anywhere in your house and scan a document. Goes to the cloud drive every time which you can get to via your mobile device. In other words: Ditch these lame apps from the store. They are worthless. **Developer response:** ScanSnap Home for PC is compatible with the ScanSnap iX500. The software applications are not available for macOS Sequoia 15 or later. For Technical Support, please search for “PFU RICOH Global Support contact” on Google and contact the Technical Assistance Center, located in your region. We look forward to hearing from you! Hours of operation are Monday to Friday, 5am to 5pm Pacific Time ### 2/5 — Need “select all” feature *2024-08-28* After scanning in 10 or more documents, I have to select each file one at a time and then send all 10 files to Apple files app so that I can send all 10 files at one time to my Mac via “air drop”. 1. Can you add a “select all” files feature so I don’t have to select one at a time? 2. Can you add a “select all” files and send all selected files via “air drop” at once so I don’t have to send to Apple files app first? My model is ix500 so I cannot use ScanSnap Home, please add select all feature to this ScanSnap mobile app that I’m writing this review for. **Developer response:** ScanSnap Home has the features you’re looking for. For assistance, please visit our website below and contact our Technical Assistance Center based on the region where you’re located. We look forward to hearing from you! https://www.pfu.ricoh.com/global/scanners/contacts/ ### 2/5 — Need “select all” feature *2024-08-18* After scanning in 10 or more documents, I have to select each file one at a time and then send all 10 files to Apple files app so that I can send all 10 files at one time to my Mac via “air drop”. 1. Can you add a “select all” files feature so I don’t have to select one at a time? 2. Can you add a “select all” files and send all selected files via “air drop” at once so I don’t have to send to Apple files app first? ### 1/5 — COMPLETELY DYSFUNCTIONAL *2022-11-28, version 2.8.14* The mobile connection never works. I am experience with network administration, but now work in accounting. I have recently been promoted to CFO/Controlled so I will advocate that we abandon Fujitsu products in favor of vendors with functioning products. ### 4/5 — Great App, works well. Please Add folders optio *2022-09-21* It would be great to have the option of folders to organize the scanned documents. Jim ### 1/5 — Poor at best *2022-06-05, version 2.8.13* Works some of the time. Currently there are 7 scanned documents in my library that I can do anything with. They won’t open, select, delete, nothing. Worthless. ### 1/5 — Ahhhhhhhhhhhhhhh *2022-04-02* How about this for a review? I’m literally ready to tear my hair out trying to set up this piece of junk to work on my wifi. I somehow set it up at home and now I moved to a new location and a new wifi and it stopped working. Setting it up for a new wifi is a total pain. Why does it want me to connect it to my PC? Why do I need to download some junk installer to my computer to make it work? Isn’t it supposed to be a wifi scanner? Ahhhhhhhhhhh! **Developer response:** We are concerned about your feedback. We would like to investigate this issue. Please contact our U.S based Technical Assistance Center at 800-626-4686. We look forward to hearing from you! Best Regards, Fujitsu Customer Care ### 1/5 — Great hardware but… *2021-12-31, version 2.8.10* Just like my IT consultant told me…”Best Hardware…Terrible software”. So frustrating! ### 2/5 — Crashes with Onedrive connect Oct 2021 *2021-10-06* The app will not complete the one drive connection, crashes every time. Tried deleting, reinstalling. iPhone 12, most recent ios update installed **Developer response:** We are concerned about your review and would like to investigate this matter. If you need technical assistance, please contact our ScanSnap Support at 800-626-4686. We look forward to hearing from you! – Fujitsu Customer Care ### 4/5 — Help me to Update *2021-08-30* My ScanSnap iX500 stopped scanning. It says Needs to be Updated. The developer of this App needs to updated to work with this version of macOS. Contact the developer for more information. Help!!! **Developer response:** We understand your ScanSnap iX500 has stopped scanning. We would like to investigate this issue with you. Please contact our Technical Assistance Center at 800-626-4686. We look forward to hearing from you! - Fujitsu Customer Care ### 1/5 — Limited connectivity *2021-06-29* Does not connect to iPad Pro via direct USB, only slow & insecure WiFi (especially bad in a public or shared environment). Even on the very recent & expensive iX1600, with the latest firmware & appropriate cable, when both devices can see each other according to their device info, not even the most basic scanning operation is supported. (Thus one more reason we won’t get away from Macbooks any time soon even with similar performance…) Due to privacy and security concerns especially when handling sensitive documents, I can not comment on this application’s functionality beyond this. Not the least because ANY WiFi connectivity on the iX1600 would open the door to the internet & uncontrolled “cloud” & “diagnostic” leaks (even when opting out), with little to no recourse to ensure security short of a corporate-level firewall. **Developer response:** We are concerned about your feedback. We would like to investigate this issue with you. Please contact our Technical Assistance Center at 800-626-4686. We look forward to hearing from you! – Fujitsu Customer Care ### 1/5 — Has to get better *2021-05-20, version 2.7.1* Can’t get it working? Never has worked. The scanner with OSX works like a charm. For the iPad, it just never connects and I’m standing beside the iX500 in the same room with the same wifi. Really a shame because I would like access to my scans or be able to use this device. ### 2/5 — Good hardware, poor software *2021-02-26* Every month or two my ScanSnap is 1500 will stop connecting to both of my iPads (it works with my iPhone). A few days later it will connect again. There is clearly a problem with the iPad software, but Fujitsu seems either unwilling or unable to fix this. Quite a shame, since I do like the scanner itself. Is anyone at Fujitsu listening? **Developer response:** We are concerned about your review and would like to investigate this matter. If you need technical assistance, please contact our ScanSnap Support at 800-626-4686. We look forward to hearing from you! Best Regards, Fujitsu Customer Care ### 4/5 — Please add the function to scan paper facing up *2021-01-22* On computer I always scan paper facing up, but on phone I have to remember to flip the papers. It is not user friendly. **Developer response:** Thank you for sharing your feedback. We always aim to deliver a great experience. We recommend setting the paper face down and upside down. We will escalate your feedback as a feature request. If you need additional assistance, please contact our ScanSnap Support at 800-626-4686. We look forward to hearing from you! ### 1/5 — Crash *2021-01-04, version 2.6.8* It work for a while beautifully. Now it doesn’t open it would open for one second and then immediately close. It’s useless ### 2/5 — Good but important features missing *2020-12-13, version 2.6.8* Not bad app, just missing some features when compared with the PC app, most importantly scanning PDF in searchable format - can do it from Windows, cannot do it from iPhone app. ### 1/5 — IOS14 seems to have broken the mobile app *2020-11-17, version 2.6.8* Things were working great until I upgraded my phone to ios14. I have just tested the laptop version and it still works to my scanner. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ix500 user? *2025-02-07, version 2.8.21* Which app should i use after May 2025? I’m using ix500. Also Google drive upload is broken…. ### 1/5 — Disconnects *2024-10-06* I scan 100% times using my phone and this app. For most part of last decade, that has worked with minor glitches but now this feature has developed a glitch that makes the scanner completely useless for me. ### 1/5 — Completely worthless *2023-10-15* At one point I actually managed to get this app to ‘see’ an iX100 scanner and then it promptly disappeared. I was never able to get it connected again. Don’t waste your time with this worthless app. ### 1/5 — Instead if making things easy they mame it hard *2023-05-15* After not using my scanner for six months now it’s impossible to register it. They just make things difficult. You should just stick to one thing and not change it. You guys are really unprofessional. ### 1/5 — Zéro pis une barre *2023-05-12, version 2.8.17* Sérieusement faite un effort Je ne suis pas tres impressionné par le logiciel qui 1 fois sur 10 fonctionne. Il est toujours en mode recherche de réseaux wifi. Ne reconnais pas le scanner. J’ai laissé les scanner scanjet de HP pour fujitsu. Et ca ne fonctionne pas mieux c est a se demandé si vous fourré le chien a temps plein. ### 1/5 — App stopped working *2023-04-17* After changing my backup service, the app refuse to stay open. After restarting both the app and next the iPad…nothing works. I also try deleting the app, then reinstall and got the same thing. I can’t change the cloud service that obviously have a problem connecting because the app won’t stay open. **Developer response:** PFU - A Ricoh Company would like to investigate this issue. Please search for “PFU RICOH Support” on Google and contact our Technical Assistance Center. We look forward to hearing from you! Hours of operation are Monday to Friday, 5am to 5pm Pacific Time ### 1/5 — No longer able to open app *2023-04-11, version 2.8.17* I lost a lot of family photos ### 1/5 — Still have to use my computer *2023-03-29, version 2.8.17* I had it working at one point and now I have to go through my extremely old MacBook in order to send a single scan to my device. I tried emailing for support and have received no help/return email. ### 1/5 — Probably great if you can connect *2023-03-23, version 2.8.17* I use an ix500 with a PC and it works great. Some minor issues but reliable and generally pretty good. Saw in a promo email that it can now work with an iPad. This could be really useful for the odd occasion but I fell at the first hurdle. Failed to connect. My ix500 is more than 4 years old and doesn’t tally with any thing I can find in help and support documentation . A bit disappointed but I can’t waste any time on it. Microsoft Edge browser failure has wasted my time already ### 1/5 — Never Worked with 2022 IPad Pro *2022-12-14, version 2.8.14* I was never able to get software to recognize SnapScan iX1500 via Wi-Fi. All setup per instructions provided by app. Wi-Fi snooper could see the scanner on Wi-Fi. I tried to set scanner address manually, but this entry was ignored. Pretty useless app. ## Most praised reviews (10 highest-rated) ### 5/5 — Works As Expected *2024-01-22* I approached the Scansnap iOS app with considerable skepticism. Experience has taught me that software designed for peripherals like scanners and printers is often subpar, a trend that seems to have persisted since the 90s. Moreover, mobile apps designed to control hardware are typically as pleasant as a dumpster fire, often leading to sheer frustration. With these expectations, I braced myself for an hour of tedious troubleshooting. However, to my surprise and delight, the app proved to be a rare exception. Drawing on my IT expertise, I started by power cycling my ix1600 and installed the app. In just a few minutes, I was connected to my wife’s scanner without a hitch. I managed to scan multiple 15-page documents, attaching them to an email directly from the app, and sent them using the native Mail app. The entire process was astonishingly efficient, taking no more than five minutes. Kudos to the team for making an application for a peripheral that works! I very rarely leave reviews on anything but, I was impressed enough to do so. Please keep up the quality control. Notes: Scanner: IX1600 - previously setup via macOS Did not try to edit any settings while scanning the documents. Therefore, cannot attest to any of the other features. ### 5/5 — Best office machine *2021-03-27, version 2.7.1* Ix500 love the machine - best piece I have ever owned ### 5/5 — Mobile stores direct to Google cloud *2019-06-26* Clean simple interface. I don’t need bells and whistles, just efficiency to have docs readily available between platforms. ### 5/5 — Excellent app *2019-05-12* V2.6.2 works perfectly on my iPad Pro for my ix100. Everything (both hardware and app) worked smoothly without any problem. ### 5/5 — Love the product, app works perfectly *2016-09-25, version 2.5.2* I cam home from shopping and scan my receipts right into my phone. No more lost receipts. Also can business cards. Wish it had a card app. ### 5/5 — Part of my workflow everyday, great app *2015-10-31, version 2.5.0* Thanks for adding OneDrive support. Please add Box Integration. Also I have an Evernote Edition scanner at home. Would be nice if this app would work with it. Keep up the good work! ### 5/5 — Lighning Fast *2014-03-07, version 2.3.2* As for features. It has plenty if you use the software. That it's package with. But I have adobe acrobat pro. So didn't have to have that. But it's great to bypass. Makes it quicker to scan straight to word, PowerPoint etc... But the best feature scanning straight to mobile device. It is a lightning fast wifi process. I have never been able to scan this fast. You can scan 15 pages. Before another scanner starts. Buy a ix500. Get this app. Worth every penny. ### 5/5 — Wireless Scanning Is A Snap *2013-08-01, version 2.2.0* Today I received notice from ScanSnap that the iX500 scanner can now scan wirelessly from a Mac. I immediately updated the firmware and turned on this feature. I didn't even know a WiFi card was built in! Later, I downloaded this iPhone app and tried it out. It works great! When you have the app open it takes priority over the Mac scanning app. You get the option of opening your scanned documents in Dropbox, Evernote, or several other options that I rarely use including sending to someone by email. Of course, your document is also available right on your iOS device. It's pretty slick, being able to quickly scan a document before I run out the door. My document is then available in the car or wherever I'm going. I recommend this app and the iX500 to anyone who needs to do a lot of scanning! ### 5/5 — Very useful and it works!! *2012-07-27, version 1.1.0* I am really trying to go paperless and it is important to be able to get paper documents onto my iPhone and iPad easily. Simple, straightforward, and it works!! Download the Adobe reader for iOS and it even better. Now if Fujitsu would just make a twain interface for the S1500. ### 4/5 — ScanSnap app a huge help for people with disabilities but one bug *2023-01-20* A good app that mostly reduces the need for using the ScanSnap home software on a desktop. I rely on this app to help me organize my mail, bills and medical documents due to my disability, which saved me so much energy and a life saver to open the app and press scan. But my only request is to fix the bug in the app where I cannot scan longer documents and it says it’s jammed but it isn’t. The ScanSnap home software says to hold the scan button down on the machine for 3 seconds for documents longer than a certain length and it works on my laptop with the ScanSnap home software, but it does not work with the app. I believe it had no problem scanning longer documents before. Not sure what happened. Please fix this issue. Thank you **Developer response:** PFU would like to assist you with scanning longer documents. Please search for “Fujitsu Scanner Contact Number” on Google and contact our Technical Assistance Center. We look forward to hearing from you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*