# Scarybyte Helpdesk — IT tickets and tasks on the go

> IT tickets and tasks on the go (iPhone/iPad app by Fatima Moolla.)

- Source: https://appshunter.io/ios/app/scarybyte-helpdesk/id6828310420 (this page in markdown: same URL + `.md`)
- Developer: [Fatima Moolla](https://appshunter.io/developer/6811068931)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 16.4 · 48 MB
- Languages: American English
- Released: 2026-11-03
- Data updated: 2026-11-10

## What is Scarybyte Helpdesk?

ScaryByte Helpdesk is the mobile app for staff of organisations that use ScaryByte Helpdesk to run their IT support. Pick up tickets, reply to customers and keep work moving from your phone.

An account is needed to use the app. Accounts are created by your organisation's administrator; there is no public sign-up.

MY WORK
• See your open tickets at a glance: overdue, due today and unassigned in your groups
• "Up next" shows your tickets with the closest deadline first

TICKETS
• Search and filter tickets: yours, your groups' or everyone's
• Read the full conversation, including emails and attachments
• Reply to the customer or add an internal note
• Change status, priority and assignee
• Resolve a ticket with a note and photo evidence from your camera
• Log a new ticket in seconds

TASKS
• See project tasks assigned to you, open tasks or all tasks
• Overdue and due-today tasks stand out
• Move a task through To do, In progress, QA and Done

NOTIFICATIONS
• Push notifications for new and assigned tickets, replies and SLA alerts
• Tap a notification to open the ticket or task it is about
• Choose whether notification text is shown on the lock screen

MY HR
• Request leave and see your leave balances
• Send a complaint or suggestion, anonymously if you prefer, and follow up on it

SECURITY
• Two-factor sign-in with a code sent by email
• Lock the app with Face ID or your passcode
• Block screenshots of screens with customer data

Your data stays in your organisation's workspace.

## Is Scarybyte Helpdesk safe?

Not enough ratings yet to assess Scarybyte Helpdesk.

## Is Scarybyte Helpdesk legit?

Scarybyte Helpdesk has limited verification signals. The AppsHunter Legitimacy Score for Scarybyte Helpdesk is 58 out of 100 points across 7 verification signals from App Store and developer data.


## Version history (last 2 releases)

### 1.0.1 — 2026-11-06

What's new in 1.0.1

Notifications now arrive on the lock screen on both iPhone and Android.
Android users can turn on notifications for the first time.
My HR: check your attendance and ask for corrections.
Reply All now includes everyone on the ticket's email list.
Bug fixes and performance improvements.

### 1.0.0 — 2026-11-03

No release notes.

## More apps by Fatima Moolla

- [Pick Lebanon](https://appshunter.io/ios/app/pick-lebanon/id6811068929)

All apps by Fatima Moolla: https://appshunter.io/developer/6811068931

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-10.*