# Scentbird Perfume Box — user reviews > 457 indexed App Store user reviews of Scentbird Perfume Box by Scentbird, Inc., rated 4.80/5 from 85,922 ratings. - Source: https://appshunter.io/ios/app/scentbird-perfume-box/id1444093439/reviews - App overview in markdown: https://appshunter.io/ios/app/scentbird-perfume-box/id1444093439.md - Rating breakdown: 5★ 77,010 · 4★ 6,504 · 3★ 1,422 · 2★ 273 · 1★ 713 ## What do users think of Scentbird Perfume Box? Overall sentiment: mixed **Pros** - 🚀 Convenient subscription service - 👍 Variety of fragrances to choose from - 💡 Allows trying new scents without committing to full-size bottles - 👍 Good customer service - 🚀 Quick delivery (for some) **Cons** - 🐛 Shipping delays and lost packages - 🔒 Difficult to cancel subscription - 💰 Overcharging and hidden fees - 🔒 Poor communication and unresponsive support - 🐛 Buggy and confusing app **Commonly reported bugs** - App login issues - Incorrect or missing order information - Unreliable order tracking **Most requested features** - Option to purchase full-size bottles of favorite scents - Ability to easily manage and reorder past scents - Improved tracking and shipping updates - More transparent pricing and subscription details ## Newest reviews (10 of 457) ### 3/5 — Possible improvements *2026-08-12, version 3.70* I love my Scentbird subscription and being able to add different fragrances to my queue. I wish there was a way to heart your favorite fragrances and see all of the fragrances you add to the queue. It currently only allows you to see 36 and if I want to rearrange my fragrance and bring a recently added fragrance from the bottom of the queue to the top I can’t. I have to delete some of the choices just to see the recently added fragrance and I don’t want to have to to that.. ### 2/5 — Feels predatory *2026-08-06* I won’t say it’s a scam, but they definitely do what they can to make it difficult to understand your total. It’s not like you create a cart for the month and check out, it makes you pay before you select any fragrance. Then, the fragrance you’re likely interested cost more again. Also, if you’re in Canada it charges in usd. So despite it saying $8 for my first month, I got 2 +$15 fragrances and paid $70 cad. A little surprising. I think they know they’d get less sales if they were up front with pricing so they make it convoluted intentionally. **Developer response:** Thank you so much for taking the time to share these observations with us! You are correct that although our regular one-time order option does have a cart where you can add items and see a clear total, the subscription doesn't. For subscription orders, you select your scents and add them into what we call your queue. There, a total is not necessarily displayed because the monthly total is fixed and in months when you select a premium scent, then the queue shows exactly how much extra is required. Also, we are using one site for US customers and our neighbors up north in Canada, but we are working on setting up a Canadian website, so the currency variation issue is getting fixed. Thank you once again! ### 3/5 — Verify phone *2026-07-19, version 3.70* App won’t open for me, or opens to verify phone and then refreshes. This has been going on for two days now. ### 1/5 — Subscription *2026-07-15, version 3.70* Won’t stop charging after i cancel my subscription ### 2/5 — Me llegó un solo muestra de Perfume *2026-07-14, version 3.70* Yo me suscribí pensando que era muestra para el mes entero, pero sólo me llegó una qué pasó eso es lo que venden en su anuncio que le llegarían varias fragancias para el mes entero muestra pero sólo me llegó una ### 1/5 — Beware - they make cancelling impossible *2026-07-14, version 3.70* I am now going through my SECOND round of emailing support (the only way to cancel once you’ve signed up bc the cancellation steps they tell you to follow in the app do not exist). They keep charging my card and I’ve honestly never dealt with a company that has this level of shady hidden cancellation practices. Beware before you sign up! ### 5/5 — Great *2026-07-13, version 3.70* Good app ### 3/5 — New update *2026-07-10, version 3.70* The new update has iPhones just saying verifying device over and over non stop ### 3/5 — Being charged extra *2026-07-08, version 3.70* I am being charged $19.48 a month when it’s supposed to be $17.95 a month 😡 ### 1/5 — Won’t open after logging in *2026-07-08, version 3.70* After logging in, I am directed to a page that says it is verifying the device and requested content will be available after verification, it loads for a second, has a green check mark, flashes to what looks like being logged in and then back to verifying again. I am stuck in this loop and unable to use the app. Negative rating! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible company! *2026-08-18, version 3.70* Don’t bother with this company at all! I had to block them from emailing me and harassing me after I cancelled because they told me to go ask all my neighbors where my package was for a few dollars worth of fragrance instead of just shipping out another box. Rude customer service!!! ### 1/5 — Subscription problems *2026-08-16, version 3.70* It was an impulse buy so i subscribed for like 2 months before wanting to cancel it but when it said i canceled it- it skipped one month and charged me again. So i went in and tried to cancel it again making damn sure i didn’t press skip a month and it did it again. Today I woke up to another charge to my account and when i went in AGAIN to cancel it will only give me a choice to skip a month. This company is a scam. ### 1/5 — Fraudulent outrageous company. *2026-08-15* They will steal from your card on file and refuse refunds. Predatory user experience reactivates subscriptions without consent or receipt or contact info update. Clearly they’re just stealing. I want my $19.96 Scentbird. You stole it from me. **Developer response:** We are so sorry for any confusion and inconvenience that this charge may have caused you! We have an option that allows customers to place one-time purchases, but choosing our monthly subscription option is agreeing to enjoy the perks that come with that and the fact that it renews automatically every month unless you pause or cancel your subscription. If your subscription is still active, please email us at support@scentbird.com and we'll help get it canceled. If your subscription is canceled, we never reactivate it; only you can! Adding a new scent to your inactive account may sometimes require you to pay first for reactivation, but that is a transparent process and you are not just billed silently without confirmation needed. ### 1/5 — Don’t join/ purchase!! *2026-08-07, version 3.70* The options they offer are cheap perfume and canceling is a mission. Just save yourself from the stress and don’t join/purchase. ### 1/5 — I wouldn’t recommend Scentbird! *2026-08-04* They advertise a discount, but it’s misleading. You might get around $8 off your first month, but you still end up paying extra for the cologne you choose, which was about another $20 for me. If you want certain fragrances or add-ons, those cost even more. That’s where they really get you. I placed my order in July, and now it’s already August and I still haven’t received it. The tracking has been sitting in the delivery network for what feels like forever. With all the extreme heat lately, I’m honestly worried that some of the cologne could evaporate before it even gets to me. Another thing I didn’t like was how difficult it is to cancel your membership. It feels like they make it as hard as possible because they don’t want you to leave. Every step of the way they keep offering discounts and special deals to try to convince you to keep your subscription instead of just letting you cancel. The biggest issue for me is the value. If it were around $14 a month and that included one cologne with no extra charges, I think it would be worth it. Instead, you’re paying additional fees for a small sample-sized bottle, not a full-sized bottle. Because of the extra costs, the long shipping time, the frustrating cancellation process, and the overall value, I cancelled my subscription. In my opinion, it’s just not worth the money. **Developer response:** Thank you so much for making time to share your experience with us! We are so sorry for the issues you had with our product amount, the delivery time, and cancellation! Canceling is easy on our app, and we can also take care of it for you if you DM or email us. Your order is also supposed to arrive within 7 to 10 business days, so if you order towards the latter part of July, the delivery can spill into August. If it exceeds 10 business days, however, or it arrives half-filled because you suspect some of the content evaporated in transit, please email us at support@scentbird.com, and we'd be happy to assist. Regarding the pricing, we deliver on our promise of only $8.97 in the first month. We also make clear that while most scents will come for this amount, there are few high-end selections that'll often attract upcharges that reflect their higher quality. Upcharges will normally cost $5 or $10, although they can be as high as $15 or even $20. Every premium scent has a price label on its image notifying of the upcharge to come, and we also present a pop-up window whenever they are selected to alert subscribers of the upcharge, so there's no misunderstanding. These scents that cost more are only a small fraction of our large assortment. We offer add-ons as well, but they are completely optional, and your main subscription doesn't depend on them for anything, so we don't trick you into activating them because we know you need them. The add-ons offer things like extra cases, car scents, home scents, candles, etc. ### 1/5 — Me cobra todo el mes y no tengo ni idea porque muy malo *2026-08-03, version 3.70* No lo descargues ### 1/5 — Multiple and Unwanted Credit Card Charges *2026-07-27, version 3.70* I keep getting multiple charges on my card, and I don’t have auto-pay. Not only that, but it’s multiple charges sometimes in one day!! I haven’t even reactived my subscription for a few months now. And although my card has been charged, I haven’t even been getting anything sent to me!! That’s why I didn’t notice my card was being charged until physically checking my bank statements. ### 1/5 — It’s been a month and my missing order still hasn’t been fixed *2026-07-24, version 3.70* I had my monthly subscription at the beginning of the month and I was supposed to get the perfume weeks ago they said they shipped a replacement but still haven’t seen that either and I’m getting the run around with AI and can’t get any real help supposedly a ticked had been created but it’s been a week and nobody has tried to contact me do not use Scentbird unless you have extra money you can afford to lose because you won’t get it back if your order never shows up. ### 1/5 — Steal your money *2026-07-19, version 3.70* They steal your money , u get no product they dont answer emails, you cant delete your card from there account , they ate not good!!!! ### 1/5 — SCAM *2026-07-16, version 3.70* terrible customer service everything trashhh ## Most praised reviews (10 highest-rated) ### 5/5 — Wanna sell good *2026-08-18, version 3.70* You want her to hug you just cause you smell good and you ain’t spend no money mane yall sleeping on SB better com check in ### 5/5 — Ease *2026-08-14, version 3.70* Easy to use. ### 5/5 — Hard to cancel membership *2026-08-14, version 3.70* Sent several emails trying to cancel this service. Was charged again this month for something I didn’t want. Finally got it cancelled. I don’t recommend this company. ### 5/5 — Great app *2026-08-01, version 3.70* Easy to find nice things and super cheap ### 5/5 — Reorder *2026-07-31, version 3.70* Hope we can reorder the same scent since some of the scents smells so good. ### 5/5 — Need this *2026-07-30, version 3.70* Actually not bad used it for a while 10 dollars for a different fragrance per month not bad usually don’t last the full month so just order an extra for 10 bucks win win ### 5/5 — My first delivery *2026-07-20, version 3.70* I began my account with Scentbird and a week later, I received my first package. The package is well sealed and it comes with postcards about the fragrances you’ve chosen. She smells of each bottle is amazing. It’s a great amount and it comes with one case ### 5/5 — Scentbird *2026-07-17, version 3.70* Awesome! Love it! ### 5/5 — amazing fragrance app *2026-07-16, version 3.70* It’s so good if you’re on a budget and you want to try out new scents every now and then, highly recommend ### 5/5 — Colognes *2026-07-13, version 3.70* Good app good quality 👍🏽 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*