# Scentiment 1.0 — user reviews > 601 indexed App Store user reviews of Scentiment 1.0 by Scentiment, LLC., rated 1.30/5 from 271 ratings. - Source: https://appshunter.io/ios/app/scentiment-10/id6478093653/reviews - App overview in markdown: https://appshunter.io/ios/app/scentiment-10/id6478093653.md - Rating breakdown: 5★ 9 · 4★ 2 · 3★ 8 · 2★ 11 · 1★ 241 ## What do users think of Scentiment 1.0? Overall sentiment: negative **Pros** - 🌟 Effective scenting - 👍 Intuitive physical controls **Cons** - 🐛 Unreliable app connectivity - 🔌 Inconsistent battery performance - 🤖 Buggy and unresponsive app - 📞 Poor customer support **Commonly reported bugs** - App unable to locate or connect to devices - Scheduled settings not syncing properly - Inaccurate battery level reporting **Most requested features** - Improved app stability and reliability - Better integration between app and device - Enhanced scheduling and remote control options ## Newest reviews (20 of 601) ### 2/5 — App doesn’t work properly *2026-02-21, version 3.1.15* I wanted to give a higher rate but the app doesn’t work. It will allow me to get to my login and enter my email address and then nothing. I have reached out a few times to try and resolve the issue and have not heard back from anyone. This is very frustrating and I would appreciate someone getting back to me. ### 1/5 — Useless *2026-02-12, version 3.1.14* App is useless ### 1/5 — Disappointed with Connectivity *2026-02-11, version 3.1.14* I purchased the Scentiment diffuser with high expectations, but unfortunately I’ve been unable to use it as intended. I downloaded the app and attempted multiple times to connect the diffuser to Wi-Fi, but it will not connect. Without the Wi-Fi connection, the diffuser’s main features are unusable. This has been very frustrating, especially for a product at this price point. I hope Scentiment improves the setup process or provides better support to resolve this issue. ### 1/5 — App does not work *2026-02-11, version 3.1.14* Even with the latest update, the app does not work. Cannot control the diffuser with the app. ### 1/5 — Horrible app *2026-02-11, version 3.1.14* Idk how to use this diffuser - the app won’t connect. It keeps asking me to set up my home address but won’t let me save my address so I can’t pair it to my scent diffuser. Won’t be purchasing anything again. Not sure how to make it work without the app. I’m extremely disappointed. Waste of money. ### 1/5 — So aggravating *2026-02-11, version 3.1.14* Just got my Pro2 and this app makes me hate it. I was excited to get rolling. And the app doesn’t even work…gets held up…just trying to add my location at set up. If I click on use my location it doesn’t respond and when I type my address nothing comes up. Useless. ### 1/5 — App doesn’t work *2026-02-11, version 3.1.14* The app doesn’t allow you to connect your device to set up a schedule. It looks nice but ultimately ineffective. ### 1/5 — App doesn’t work *2026-02-10, version 3.1.13* I’ve been trying to connect to the devices, but it won’t even let you add your address to get to the next section. Useless app. ### 1/5 — This app shouldn't even be an option *2026-02-10, version 3.1.13* The app has never worked for me it just stone walls me before I can even add devices. It won't recognize any address on earth and it won't use my location to set the address. The app is pathetic and the ux designers of it should be ashamed unless they are children in which case the app makes complete sense. ### 1/5 — Useless app *2026-02-10, version 3.1.13* The app does not work. Took several attempts over the course of a few hours to connect to WiFi. I made a schedule and noticed the diffuser was not turning off when it should. Opened the app to manage the schedule and there is a message that says the diffuser is not connected to a power source and I have “limited function control”. The only thing I could control was diffuser intensity. Could not turn it off from the app. If none of this is bad enough, I tried responding to their email about customer satisfaction. When I tried to give them a 1 it took me to their website review page with videos of satisfied customers. If scheduling is important to you, buy something else. ### 1/5 — Don’t waste your time *2026-02-10, version 3.1.13* This app doesn’t work. Don’t waste your time on these products. I got my diffuser and the app doesn’t work. So much for controlling it and setting schedules. ### 1/5 — Honest opinion… *2026-02-10, version 3.1.13* Love the product, but the app is really disappointing. I constantly have trouble connecting it to my device. It asks for my full address and even offers to use my location, yet it never finds my address—and manually entering it doesn’t work either. I’ve uninstalled and reinstalled the app multiple times and granted every permission it requests, with no success. I’d really love to use features like scheduling and get the full experience, but at this point it doesn’t seem like that’s happening anytime soon. 😕 ### 3/5 — Cant connect device *2026-02-10, version 3.1.13* Sucks ### 1/5 — Never works *2026-02-09, version 3.1.13* Not even able to setup a home location. When you magically can, device never connects to WiFi during setup. Completely useless app! ### 1/5 — Unable to connect device *2026-02-09, version 3.1.13* This app is horrible ### 1/5 — Horrible App *2026-02-09, version 3.1.13* They either need to fix the connectivity issues of the app or not advertise the product works with app because it does not. Took try after try after try to connect and once you may or may not get it connected it does not stay connected. Worst app i have ever used. ### 1/5 — Not able to connect *2026-02-09, version 3.1.13* I have disconnected and reconnected and re downloaded the app and it still don’t work This app sucks it will not find my device and I’m sitting right here in front of it And if I could I wouldn’t give them 1 star ### 1/5 — App doesn’t work *2026-02-09, version 3.1.13* I purchased the pro two diffuser and the app totally doesn’t work at all. I was hoping to personalize settings and place timers on when I wanted my diffuser to turn off and on . Such a disappointment. ### 1/5 — Not able to connect *2026-02-08, version 3.1.13* I have disconnected and reconnected and re downloaded the app and it still don’t work This app sucks it will not find my device and I’m sitting right here in front of it And if I could I wouldn’t give them 1 star ### 1/5 — Worst App EVER! *2026-02-08, version 3.1.13* This app is horrible. It won’t connect to my device and when it does, it won’t allow me to create a schedule that it will actually use. It comes on and off at full strength, seemingly whenever it feels like it. The worst part is this company has not done ANYTHING to try to fix the problem, even though it is well known! I would give it negative stars if it would let me due to the time I’ve wasted trying to get it to work! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-03-20, version 3.1.15* What a shame to have a great diffuser project and then pair it with an app that is horrible. Everything I try and use the app we start from scratch. Sign up again. Set up everything again. Only for that to not work 5 mins later. Hire a real company to build a working app. ### 1/5 — Never Connected *2026-02-21, version 3.1.15* I tried so many time, so many ways, followed directions, and never could connect my diffusers to Wifi which is a shame because I really need to tone down the frequency. ### 1/5 — Absolute Garbage *2026-02-18, version 3.1.15* Need I say more ### 1/5 — DO NOT USE *2026-02-15, version 3.1.15* This is a case study on over design requiring an app for a scent. Horrible app and so is 2.0. Requires a secondary authentication for a SCENT APP which doesn’t even come half the time in the required time. Useless connection requiring a Wi-Fi password where there isn’t one on network. Whoever designed this is seriously mentally deficient. ### 1/5 — Horrible *2026-02-14, version 3.1.15* App is terrible can’t connect to device definitely not user friendly ### 1/5 — Terrible, just terrible *2026-02-13, version 3.1.15* I was so excited to get my diffusers. But this App has made the experience frustrating and irritating. It’s still not working, what a waste. ### 1/5 — Terrible! *2026-02-13, version 3.1.15* Finally got everything set up and then the diffuser just works when it wants to. Never mind a schedule. ### 1/5 — App *2026-02-12, version 3.1.14* App does not work properly! ### 1/5 — Love the device, hate the app *2026-02-12, version 3.1.14* I just got the device and I can’t even connect it to the app. Every time I try to even add my home name it says “update available”, takes me back to the App Store, and then brings me around and around the same cycle ### 1/5 — App Does Not Work *2026-02-12, version 3.1.14* Can’t even connect diffuser to app because it refuses to take a home address which I don’t even understand why an address is necessary for a diffuser app ## Most praised reviews (10 highest-rated) ### 5/5 — 😡 *2026-02-07, version 3.1.13* No matter what I do I can’t connect to the device using my phone ### 5/5 — Will not connect to device *2026-01-25, version 3.1.13* I can’t get it to connect. I’ve tried reinstalling and still doesn’t work ### 5/5 — Will not connect to device *2026-01-13, version 3.1.11* I can’t get it to connect. I’ve tried reinstalling and still doesn’t work ### 5/5 — Volume *2025-12-19, version 3.1.11* Love love, love my diffuser, but when I try to put my diffuser on low, it keeps jumping back on medium. I don’t know if it’s a problem with it, but that’s what I’m going through and I wish that the oil was a little less cheaper, but I love my diffuser ### 5/5 — App not working *2025-11-02* A few days ago I would have given it 4 stars. Today, Nov. 2nd I give it one star for the following reason(s): App had been working just fine and then this morning I’m unable to log into your app. I only get as far as entering my email address and then I click on “continue” and your app gets stuck. It stays on continue and won’t go to the next page. This is very frustrating and it might just be a bug you have to fix. Wondering if daylight savings time caused the bug. Please fix the bug, thank you. ### 5/5 — Like the mobile update *2025-07-03* As long as app is up to date works well I like being able to turn on different rooms from around the house ### 5/5 — My Home at my fingertips *2025-02-02* Im finally able to control multiple diffusers throughout my house. I set my scenting schedule and make sure my house smells the best when I need it. Loving it. ### 4/5 — The App *2025-12-28* I have had a lot of trouble with the app. It isn’t showing my past or current orders. it isn’t connecting to the device. When I’m shopping, it will not allow me to filter items or sort items. More than once, I have deleted the app and reinstalled it as well as trying to work with scentiment on hooking up my device. Nothing is working. I haven’t been able to use the device as it should be used so I’m not real sure that I’m happy overall ### 4/5 — App needs work *2025-11-11* We have the original diffuser and recently bought V2, which is far more impressive. I may need to by another to totally replace the original. The app seems to be below average. My oil is filled and it’s constantly alerting that oil is empty. The connectivity is okay and I haven’t had many issues there. I was just able to get the schedule to work, so I’ll see if that stays in tact. Overall the diffuser is great, your app development team needs a bit of a tutorial. ### 4/5 — Works great *2025-10-04* I’ve had zero issues with this app so far! No problems showing false info or inability to sync. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*