# Schlage Mobile Access — user reviews > 52 indexed App Store user reviews of Schlage Mobile Access by Schlage Lock Company, rated 4.70/5 from 3,878 ratings. - Source: https://appshunter.io/ios/app/schlage-mobile-access/id1505710549/reviews - App overview in markdown: https://appshunter.io/ios/app/schlage-mobile-access/id1505710549.md - Rating breakdown: 5★ 3,389 · 4★ 179 · 3★ 87 · 2★ 39 · 1★ 184 ## What do users think of Schlage Mobile Access? Overall sentiment: neutral **Pros** - 👍 Convenient access - 🚀 Easy to use - 🔒 Secure access - 💡 Multiple credential options **Cons** - 🐛 Unreliable/unstable - 🔍 Difficult to find/access specific doors - 🤖 Lack of Apple Watch support **Commonly reported bugs** - App crashes - Fails to recognize device - Inconsistent performance **Most requested features** - Add Apple Wallet support - Ability to lock doors from the app - Favorites/frequently used doors feature - Apple Watch app ## Newest reviews (10 of 52) ### 3/5 — Need better help *2026-01-22* The UI is bare bones with no instructions. Went online and still couldn’t find info. I was trying to figure out how to change doors. Didn’t know you just have to be close to a door and restart the App! ### 3/5 — Not great *2025-11-23* Improve frequently used options. Pulls up too many irrelevant options, even locks on different floors, locks without access **Developer response:** Your feedback is very valuable to us. We are very sorry to hear about your experience. We are always looking for ways we can improve our products and services. Please call us directly at 1-877-671-7011 Option 2 and we can assist you with any questions you may have. Thank you for being a Schlage Commercial Electronics Customer! ### 3/5 — No es estable *2025-10-09, version 2.0.3* A veces no reconoce el dispositivo ### 2/5 — Key fob *2025-09-30, version 2.0.3* Some days work, some days doesn’t work and have to wait for next day and try all over again. ### 4/5 — Misses Apple Watch app *2024-11-12, version 2.0.1* Developers should add Apple Watch compatibility ### 4/5 — Needs Full Apple Wallet Support *2024-10-08, version 2.0.0* Needs support to add mobile credentials to apple wallet (not just employee badges). ### 3/5 — Would like to be able to Lock as well *2024-08-07* It’s a very convenient aspect of the apartment, however, I would like to be able to lock the door as well. If I can’t lock the door with the app, then I have to take my keys still and there’s no point. **Developer response:** Thank you for taking the time to leave this thoughtful review. Should you will need help with this product in the future, please contact us at CommercialSchlage@allegion.com or 1-877-671-7011 Option 2. ### 3/5 — Wallet *2023-12-15* I like the app but it won’t allow me access to my building door and it would be 100% more convient if I were able to add the access card to my Apple wallet.. Also the app only seems to allow me to unlock my front door it will not allow me or my apartment complex to unlock the building doors from the app leaving us to have to use our key fob… My leasing has tried to assist and they are not able to grant access for unknown reasons **Developer response:** Hello, we're sorry for the inconvenience this has caused. We've reviewed your request for Apple Wallet Support and recognize its importance in enhancing the app. Our team is actively considering it and assessing feasibility alongside other user requests. While we can't provide an exact timeline, know that we're committed to improving the app based on user needs. Your feedback is invaluable. Thank you for being a Schlage Commercial Electronics Customer! ### 3/5 — Wallet *2023-12-07* I like the app but it won’t allow me access to my building door and it would be 100% more convient if I were able to add the access card to my Apple wallet **Developer response:** Hello, we're sorry for the inconvenience this has caused. We've reviewed your request for Apple Wallet Support and recognize its importance in enhancing the app. Our team is actively considering it and assessing feasibility alongside other user requests. While we can't provide an exact timeline, know that we're committed to improving the app based on user needs. Your feedback is invaluable. Thank you for being a Schlage Commercial Electronics Customer! ### 1/5 — No Apple Watch support *2023-07-25, version 1.5.1* Please add Apple Watch support. It would make it much more convenient than pulling out your phone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doors don’t show up *2026-07-02, version 2.0.3* Half the time I am standing in front of the door and it’s not in the list ### 1/5 — Ridiculous app *2026-05-03, version 2.0.3* Not user friendly at all ### 1/5 — Door not opening *2025-12-07, version 2.0.3* It says access granted but the door won’t open ### 1/5 — Multiple *2025-12-03, version 2.0.3* Should be good seen only my appointment instead of a whole building options ### 1/5 — Noble Wallet Support *2025-03-02, version 2.0.3* Not being able to add access codes to mobile wallets makes using this app a painful experience. ### 1/5 — App Crashes, just when you need it most *2024-10-10* This system is used to gain access to the station at a volunteer fire department. The app crashes just as you attempt to signal a door to open. Tried reinstalling the app, but the process stalls and now the app won’t open. Running Apple iOS with current version. **Developer response:** We're sorry for the experience you are having and appreciate your feedback on this. If you have any specific questions or concerns regarding any difficulties you may have experienced with the Schlage Mobile Access app, we would be happy to assist! Just give us a call at 1-877-671-7011 Option 2. Thank you! ### 1/5 — Great if you want to lock out your tenants *2024-09-16* My apartment complex recently installed these. They do not work. All they do is send me the link to redownload it over and over again. I’ve been locked out of the gym for over a month and getting ready to sue my complex for failure to provide a promised amenity. Rent is too expensive for this. **Developer response:** We're sorry for the experience you are having and appreciate your feedback on this. If you have any specific questions or concerns regarding any difficulties you may have experienced with the Schlage Mobile Access app, we would be happy to assist! Just give us a call at 1-877-671-7011 Option 2. Thank you! ### 1/5 — It’s cold outside *2023-12-03, version 1.5.2* Add it to the cards. ### 1/5 — Bad *2023-11-21, version 1.5.2* Very poor user experience ### 1/5 — blah *2023-08-14, version 1.5.1* hate that you can’t add it to your wallet. hate that even when you’re within 1 inch of the door it still denies your access. could use so many updates. thankfully my property is changing over to a better entry system ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect *2025-11-20, version 2.0.3* Absolutely Great And Easy App When I Don’t Want To Scramble For Keys Easy Access ! ### 5/5 — Works Better *2025-05-31* So Mich, Better! Way Better Than Before. The Old Wayne, Would’ve said, “Hey Garth I’m Still Waiting for Access Granted. No Stairway…Denied! Nope, Not Anymore **Developer response:** We appreciate you taking time out of your day to share this feedback with us. Thank you for being part of the Schlage Commercial Electronics family! ### 5/5 — Very convenient! *2025-04-05* The access to my room and the front door and I appreciated the security to my hotel and room. **Developer response:** We appreciate you taking time out of your day to share this feedback with us. Thank you for being part of the Schlage Commercial Electronics family! ### 5/5 — A-1 app *2025-03-04, version 2.0.3* No complaints ### 5/5 — User friendly and easy to use *2024-11-14* I love this app. I wouldn’t classify myself as a technologically advanced person, and this app is very easy to use. **Developer response:** We appreciate you taking time out of your day to share this feedback with us. Thank you for being part of the Schlage Commercial Electronics family! ### 5/5 — 3 weeks without a keycard 😔 *2024-11-05* I spent 3 WEEKS without a key card to my dorm and then my GLORIOUS KING “The I.T guy” told me I can just use the app so now I no longer need to worry about losing my card this I why I rate this app 5 STARS!!! **Developer response:** We appreciate you taking time out of your day to share this feedback with us. Thank you for being part of the Schlage Commercial Electronics family! ### 5/5 — Review *2024-05-08, version 1.5.2* This app is awesome . ### 5/5 — Effective and efficient *2023-12-06, version 1.5.2* Very convenient effective and efficient! ### 5/5 — Works well at my apartment complex *2023-09-17* Obviously I have no choice as a tenant regarding what my apartment complex uses but I would pick this app anyway. It’s been flawless and safe and easy. **Developer response:** We appreciate you taking time out of your day to share this feedback with us. Thank you for being part of the Schlage Commercial Electronics family! ### 5/5 — Great lock *2023-06-30* I’ve been a locksmith for 25 + years & this is the first lock in a very long time, that I’ve seen that looks nice and operates even better. I love having the choice of multiple credentials. The phone credentials is awesome. Great job to the people at Schlage that made this possiable. Best regards, Steven May. 😎 **Developer response:** We appreciate you taking time out of your day to share this feedback with us. Thank you for being part of the Schlage Commercial Electronics family! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*