# Schlotzsky's Deli — user reviews > 420 indexed App Store user reviews of Schlotzsky's Deli by Schlotzsky's, rated 4.80/5 from 69,546 ratings. - Source: https://appshunter.io/ios/app/schlotzskys-deli/id768163905/reviews - App overview in markdown: https://appshunter.io/ios/app/schlotzskys-deli/id768163905.md - Rating breakdown: 5★ 61,075 · 4★ 5,124 · 3★ 1,400 · 2★ 496 · 1★ 1,451 ## What do users think of Schlotzsky's Deli? Overall sentiment: neutral **Pros** - 🚀 Fast delivery service - 👍 Friendly and helpful staff - 🍔 Delicious food - 💖 Great customer service - 🥤 Ability to customize orders **Cons** - 🐛 App issues and glitches - 🤔 Inconsistent rewards program - 🙄 Rude or unhelpful employees - 🤯 Incorrect or missing orders - 💰 Overpriced items **Commonly reported bugs** - App crashes when redeeming rewards - Incorrect pricing displayed in app - Unable to place BOGO orders through app - Delivery orders not syncing properly - Rewards not properly credited **Most requested features** - In-app chat with delivery drivers - More customization options - Improved rewards program - Easier order editing - Accurate inventory tracking in app ## Newest reviews (10 of 420) ### 3/5 — App is expensive *2026-08-19, version 5.11* App adds all kinds of fees that DoorDash and others don’t. I don’t like adding another meal’s worth of fees and charges onto my order. The only reason I didn’t use DoorDash is because they didn’t have all the salads listed which forced me to use their app. App functionality is mostly good so that’s a plus. ### 2/5 — Sandwiches *2026-08-15, version 5.11* Missed a bag of chips ### 4/5 — Food *2026-08-05, version 5.10* Good stuff ### 3/5 — Never silverware *2026-07-19, version 5.10* I never get napkins or silverware… I ordered Mac and cheese no silverware and no access to any so I have to throw it away or something… very disappointing ### 1/5 — Broken?? *2026-07-16, version 5.10* The app no longer has anything except an order screen, for pick up or delivery, store locations and map. No menu to access rewards or account info. ### 1/5 — Extra Fee *2026-07-14, version 5.10* App has an extra fee and wouldn’t let me use my points. ### 3/5 — Please mark the sandwiches *2026-07-12, version 5.10* When we order different sandwiches, it would be nice if they marked them so we didn’t have to get back in line to figure out which is which ### 1/5 — Fees *2026-07-11, version 5.10* They charge a fee to use the ap?! The customer chose to use your ap, took their time to place the order and they charge a fee! Greedy company. ### 2/5 — I paid for what I didn’t get *2026-06-30, version 5.10* Exactly that. I paid extra to add avocado to my sandwich. I have been eating Schlotsky’s ( in a different state) for a decade with avocado slices on my sandwiches. I got avocado paste spread lighter than the mustard. The store did offer to remake the sandwich that I could “come pick up” (I’m practically homebound and my son dropped my order off on his way to work.) So they are refunding the extra charge sometime in the next 2 weeks. (depends on my bank they say) There is no place on the app to add that someone else will be picking up the order. The auto-survey asked what was wrong but would not pull up the iPhone keyboard to say why. IDK compared to the other fast food apps — it is just meh. ### 1/5 — Service fee *2026-06-26, version 5.10* If you order on the app, they now collect a “service fee” at the end as an additional fee ## Most critical reviews (10 lowest-rated) ### 1/5 — Extra Charge *2026-08-24, version 5.11* Crazy that we receive a surcharge for using this app. Get with it Schlotzsky’s. I’m saving you time and money by ordering on the app. ### 1/5 — connection issues *2026-08-23, version 5.11* I don’t think I’ve ever seen an app before that required you to connect to Wi-Fi in order to use it. Most apps worked perfectly fine off cell service. ### 1/5 — So frustrating *2026-08-22, version 5.11* This is the 3rd time I’ve tried to scan rewards on the app. All it allows me to do is log in and order food. No other choice, no menu besides setting a location and choosing a time to order food. Horrible site. ### 1/5 — Rewards problems *2026-08-13, version 5.11* The app itself is nice to navigate and easy to use but has some problems. With the few times I have used it, the rewards system has some problems with orders down through the app. My first order did not award me the full points for my order. And my second order awarded me zero of the points it should have. Support has been slow to reply, (almost 3 days after I initially made a support request to reply) and has informed me that only an itemized receipt with a barcode to give me my rewards point, which I don’t have since it was a mobile order that was already prepaid. This has been a nightmare for a rewards system that should have automatically applied the points to my account from mobile orders to begin with. ### 1/5 — Worst reward app ever *2026-08-12, version 5.11* All you can do is select delivery or pickup. No home page to add rewards or bar code to scan. Completely useless app ### 1/5 — Fees & Tips out of control *2026-08-08, version 5.11* The pressure to tip people who aren’t seating you nor taking your food to your table is wrong. Even worse when the same place expects a tip for take out order. Today I noticed I was being charged a service fee for using the app to place a to go order. Feeding three people for $60 is too much for fast food ### 1/5 — Had to wait nearly 15 minutes to receive my order *2026-08-05, version 5.10* Had to wait nearly 15 minutes to receive my order ### 1/5 — No chips *2026-08-04, version 5.10* 1 ### 1/5 — Can’t use rewards *2026-07-27, version 5.10* You can’t use rewards no matter how much you try.. ### 1/5 — No meat *2026-07-24, version 5.10* Wife got a turkey bacon club. No meat no bacon on the sandwich. Pretty bad. May be my last time going ## Most praised reviews (10 highest-rated) ### 5/5 — Cleanliness *2026-08-24, version 5.11* This place is so nice and clean. The atmosphere is amazing. ### 5/5 — Pick up window *2026-08-24, version 5.11* Your Lufkin, Tx store is always on point! The lady at the Drive Thru was so kind and so sweet! Your Lufkin store is always get my orders right. I usually don’t go inside due to I have a special needs child that and she does not do well in restaurant settings so we mainly utilize Drive Thrus if available. The amount of meat on the sandwiches is definitely worth every dime!! I can’t wait to go back!! ### 5/5 — goated *2026-08-23, version 5.11* california chicken and avocado flatbread is peak🥹 ### 5/5 — Love it *2026-08-22, version 5.11* Like it more. ### 5/5 — Simple and fast *2026-07-19, version 5.10* As the title said. Easy ordering, easy payment. Good job, S. ### 5/5 — Worth the Drive *2026-07-17, version 5.10* I live closest to the Schlotzsky’s off Wheatland, but will drive a bit away to the Cedar Hill location because the quality and customer service is much better. ### 5/5 — High Quality food and service *2026-07-16, version 5.10* Always consistent and quality service with every order ### 5/5 — This app needs major work *2026-07-05, version 5.10* Poor testing and software— very buggy ### 5/5 — MMMMmm *2026-07-02, version 5.10* I love Schlotzsky’s it’s the best sandwich place. Not much more to say. I’ve been all over the world and haven’t found one that is better. Some that are almost equal but just almost. ### 5/5 — Great! *2026-06-30, version 5.10* New customer! Great food! Great staff! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*