# Scoot Mobile — user reviews > 710 indexed App Store user reviews of Scoot Mobile by Scoot, rated 4.50/5 from 2,906 ratings. - Source: https://appshunter.io/ios/app/scoot-mobile/id898287610/reviews - App overview in markdown: https://appshunter.io/ios/app/scoot-mobile/id898287610.md - Rating breakdown: 5★ 2,198 · 4★ 326 · 3★ 127 · 2★ 50 · 1★ 205 ## What do users think of Scoot Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Fast and efficient - 💡 Awesome flights **Cons** - 🐛 App crashes frequently - 🐛 Buggy and unstable - 🔒 Security issues with payments - 💰 Expensive add-ons and fees - 📱 Poor user interface and navigation - 🔍 Difficult to manage bookings **Commonly reported bugs** - Login issues and inability to retrieve bookings - Inconsistent behavior across platforms - Checkout process problems and payment failures - Unreliable check-in and boarding pass retrieval **Most requested features** - Dark mode option - Ability to save traveler information - Better integration with KrisFlyer program - Multi-city booking functionality ## Newest reviews (10 of 710) ### 2/5 — Needs improvement *2026-05-14* This is not a good airline app compared to others I have used. It keeps signing you out and even when you are signed in, you have to add your trips as it doesn’t do this automatically and it often loses the trips and you have to re-add them by finding the booking number in your emails. I had to do this three times. The whole point of a travel app is that you don’t have to keep going through your emails to find your bookings. It also doesn’t automatically link you to the frequent flyer program so you have to keep signing in to that too. It also doesn’t send you updates for changed gate numbers. Then Scoot sends us an email saying you can’t do check in online or through the app for our trip and says you need to check-in at the airport at least 3 hours before your departure. But the check-in counter doesn’t even open until 3 hours prior to departure so it’s not possible to check in at least 3 hours before departure and there is a massive line of people who have all been told the same thing. But the Scoot staff are great. Just not the app or check-in communication. **Developer response:** Hi Nirky, thank you for your feedback! For app-related issues (e.g. crashes, errors, or feature concerns), please email us at mobile@flyscoot.com with your App Store/Play Store username so our team can investigate and assist you quickly. For service-related matters (e.g. bookings, refunds, flight changes, or baggage enquiries), you can visit manage.flyscoot.com to self-serve or submit an enquiry at os.flyscoot.com/customerserviceform. ### 3/5 — Payment system *2026-03-01, version 3.26.0* Not the easiest to navigate. Wanted to use PayPal but gave up after 4 attempts! Only way was credit card or QR code ### 2/5 — Can’t sign up and can’t pull booking on App *2026-02-27* App UI is fine, but Krisflyer sign up doesn’t work for me, it just says please try again in 24 hours (and I’ve already tried it earlier on web). I also can’t add a booking I’ve checked in via web to the app. **Developer response:** Hi t-k-5555, thank you for your feedback! For app-related issues (e.g. crashes, errors, or feature concerns), please email us at mobile@flyscoot.com with your App Store/Play Store username so our team can investigate and assist you quickly. For service-related matters (e.g. bookings, refunds, flight changes, or baggage inquiries), you can visit manage.flyscoot.com to self-serve or submit an inquiry at os.flyscoot.com/customerserviceform. ### 1/5 — Does not open anymore - just crashes instantly *2026-02-11, version 3.25.0* Yes, current update installed. 1 sec in yellow, then iPhone homescreen.. 10/10 useless ### 2/5 — Scam *2026-02-01, version 3.24.0* Terrible price jumps while I was confirming my payment ### 1/5 — Not friendly *2026-01-28, version 3.24.0* Not friendly in terms of putting info to book for someone else Had to type everything again ### 2/5 — Frustratingly buggy app *2026-01-28* I expected a less buggy app for a Singapore Airlines company. For example, with a multi-leg flight, adding the boarding passes to Apple Wallet only saves the last leg to the wallet. The same thing applies for pre-booking meals - when attempting to pre-book a meal on a multi-leg journey, the app doesn’t allow purchasing a meal for one leg, and to complete the purchase I had to force desktop mode on an iOS browser. Disappointing for an otherwise good airline. **Developer response:** Hi kosoling, thank you for your feedback! For app-related issues (e.g. crashes, errors, or feature concerns), please email us at mobile@flyscoot.com with your App Store/Play Store username so our team can investigate and assist you quickly. For service-related matters (e.g. bookings, refunds, flight changes, or baggage enquiries), you can visit manage.flyscoot.com to self-serve or submit an enquiry at os.flyscoot.com/customerserviceform. ### 1/5 — Multi City *2026-01-17, version 3.23.1* The multi city function doesn’t work and has so many bugs that it’s amazing it passed QC. Amateur hour at work from a global airline. Truly the step child of the family ### 1/5 — ERROR APP CANNOT BE OPEN *2026-01-16, version 3.23.1* It’s really frustrating, the App won’t open even after I restart my phone and uninstall the app. Please fix this issue. Because it’s been a month now. ### 5/5 — 1st Time booking in Scoot Mobile *2026-01-09, version 3.23.1* The app is so easy to use and I dont have any problem booking in there app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-08-19, version 3.31.1* After registering I couldn’t get it to let me log in. Just kept saying something went wrong. ### 1/5 — Worst ap / website in the industry *2026-07-07, version 3.31.1* You’d think with all the money sitting in scoot/singapore airlines they could afford to buy some decent IT that actually works. What should take 20 minutes to book a flight takes hours with this airline network. ### 1/5 — Buggy, unreliable, and confusing *2026-06-18, version 3.31.0* I get that this is a budget airline but can’t you at least make the app more reliable? For instance the constant loading screens are obnoxious and it constantly logs you out. ### 1/5 — Payment option *2026-06-16* UPI payment option was not available **Developer response:** Hi Pandaa TN, thank you for your feedback! For app-related issues (e.g. crashes, errors, or feature concerns), please email us at mobile@flyscoot.com with your App Store/Play Store username so our team can investigate and assist you quickly. For service-related matters (e.g. bookings, refunds, flight changes, or baggage enquiries), you can visit manage.flyscoot.com to self-serve or submit an enquiry at os.flyscoot.com/customerserviceform. ### 1/5 — Constant Promotional Notifications Ruin the Experience *2026-06-06, version 3.31.0* The app itself is fine; however, the constant spam notifications are not. It’s gotten to the point where I feel I have no choice but to delete the app. ### 1/5 — Avoid. *2026-05-17, version 3.30.1* Be prepared to: - be unable to manage bookings and use KF privileges - be nickeled and dimed for everything - never be able to contact a human to resolve issues - constantly be greeted with smarmy illustrations that belie how little this airline cares ### 1/5 — Don’t bother *2026-05-17, version 3.30.1* Trying to change flights is real work, they’ll make it impossible within the app so youll have to call and pay 40$ admin fee for them doing it ### 1/5 — Very poor app and booking experience *2026-04-02, version 3.28.0* Every time I use the Scoot app i am filled with dread whether it has actually got worse since the last time I used it. It never fails to disappoint. ### 1/5 — Garbage *2026-03-25, version 3.27.0* Garbage app cant even retrieve a booking ### 1/5 — No efficient app *2026-02-25* Very complicated and too many items to be filled in for booking ticket **Developer response:** Hi なさにさなやら, thank you for your feedback! For app-related issues (e.g. crashes, errors, or feature concerns), please email us at mobile@flyscoot.com with your App Store/Play Store username so our team can investigate and assist you quickly. For service-related matters (e.g. bookings, refunds, flight changes, or baggage enquiries), you can visit manage.flyscoot.com to self-serve or submit an enquiry at os.flyscoot.com/customerserviceform. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2026-08-09, version 3.31.1* Love it ### 5/5 — Service *2026-07-21, version 3.31.1* Awesome ### 5/5 — Best and affordable flight to travel with *2026-06-20, version 3.31.1* Quite an affordable and a supportive scoot team! Love travelling with them as always. ### 5/5 — 很容易使用且有繁體中文 *2026-01-29, version 3.24.0* 很容易使用且有繁體中文 ### 5/5 — Traveling Via Bangkok *2026-01-27, version 3.24.0* Scoot is a nice value Airlines and Singapore Airport is nice to spend some time at. I recommend Scoot!! ### 5/5 — Ticket Order *2026-01-25* easy and fast, I love Scoot Mobile App **Developer response:** Hi ajisan_shizuoka! Thanks a lot for your feedback! We’re delighted to see that you enjoy our app and find the ticket ordering process easy and fast. Your enthusiasm means a lot to us! ### 5/5 — via *2026-01-21, version 3.24.0* great deals ### 5/5 — Five star *2026-01-21, version 3.24.0* Easy Booking ### 5/5 — Sooo efficient *2026-01-21, version 3.23.1* Fast and easy ### 5/5 — Easy to use web app *2026-01-20* Hi, the app is easy to use, the service is fair, I can sit on a flight for a long time so I save money on add-ons I don’t need or don’t use. Flight staff are very good and friendly. I also appreciate how reliable this carrier is. **Developer response:** Hi Rfunty, Thanks a lot for your feedback! We’re delighted to see that you enjoy our app :) It's fantastic to hear you find it user-friendly and appreciate the reliable service. We're glad you're enjoying your experience, especially with the attentive flight staff and the cost-saving aspects! Your support means a lot to us, and we look forward to continuing to provide you with great service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*