# Scotch & Soda — user reviews > 78 indexed App Store user reviews of Scotch & Soda by Scotch & Soda E-commerce B.V., rated 4.83/5 from 2,920 ratings. - Source: https://appshunter.io/ios/app/scotch-and-soda/id1062215070/reviews - App overview in markdown: https://appshunter.io/ios/app/scotch-and-soda/id1062215070.md - Rating breakdown: 5★ 2,633 · 4★ 174 · 3★ 54 · 2★ 25 · 1★ 34 ## What do users think of Scotch & Soda? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Smooth shopping experience - 💎 Great quality clothes - 🛒 Convenient app features **Cons** - 🐛 Frequent maintenance issues - 🔧 Buggy app performance - 💳 Payment processing problems - 🛒 Cart and checkout issues **Commonly reported bugs** - App stuck in maintenance mode for weeks - Images and styles failing to load - Accounts not syncing between app and website - Checkout process unreliable and inconsistent **Most requested features** - Integrate Apple Pay support - Add ability to check order status - Improve filtering and sorting options - Sync shopping cart between app and website ## Newest reviews (13 of 78) ### 2/5 — Down for maintenance still *2023-06-27* This app has been down for several weeks at this point, yet somehow still manages to send me push notifications all the time. At least fix the typo on your error page. ### 2/5 — Not working anymore ? *2023-06-22* Down for more than a month now!! What’s wrong ?? ### 3/5 — Any updates? *2023-06-12* I’ve been using this app for a while now but seems like for the past few months the app has been under maintenance. Is there any timeline on when the app will be updated and functioning again? ### 3/5 — Temporary down for maintenance…. Two weeks later 😴 *2023-05-25* I still think this is one of the best retail app I’ve seen in awhile, but leaving a temporary down for maintenance page blocking the access to the app without further reason or redirect…. This is a beginners mistake. ### 3/5 — Bugs *2023-05-25* This app has a lot poor user experience issues around favoriting items (adding other items to your favorites) and going in and out of an item view without resetting where you were in the scroll. That said, it still great for quick viewing and item tracking. Disappointed it has been down for maintenance for so long. Hopefully they’re making some big improvements! ### 2/5 — Styles never load *2022-07-14, version 2.126.0* The app looks great, but it never loads the pictures of clothing in for me like the website does. I have a 1GB/s internet connection, the Scotch app refuses to load listings. I’ve stopped shopping at scotch and soda because of it ### 4/5 — Apple Pay *2021-07-23, version 2.114.0* The Apple Pay keeps glitching and won’t process payments. ### 2/5 — Not user friendly *2020-11-23, version 2.104.13* The website was very hard to navigate & check out. It was a hassle & I don’t even know if I received my extra 30% off. ### 2/5 — Cart issues *2020-11-22, version 2.104.13* Constant cart issues. Items disappear then reappear then disappear again. ### 2/5 — Frustrated *2020-09-08, version 2.100.11* I had a very frustrating experience shopping at Scotch & Soda. I was very happy going in, because I love Scotch & Soda clothing, and there was a large sale. I picked out some things I wanted to buy, but when it came to payment, the site rejected had problems processing the payment. I called and emailed multiple times, but still haven’t a single response more than a day later. I went back and tried again a few hours later, only to find that some of the items I wanted were out of stock :/ 2 stars because I could never give you guys 1 Star :(, Ben ### 5/5 — Awesome app - very simple to use... *2020-06-28* But quite dangerous specially when the sale is on!! Worked seemlessly!! ### 4/5 — Good, but missing Scotch Select *2020-05-02, version 2.92.11* Wish Scotch Select was supported through the app ### 2/5 — Fix payment *2020-04-18, version 2.91.0* Shopping experience is great on the app but PLEASE fix the Apple Pay. I’ve had to re-enter the payment info 5 times before accepted. It’s annoying. Otherwise, carry on. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stopped selling in the UK *2023-07-05* Why have you stopped selling in the UK? Website says down for maintenance but the EU website is working ### 1/5 — Temporary down *2023-06-16* The app has been « temporary down for maintenance » for like 4 weeks now. Seriously. ### 1/5 — Down for maintenance *2023-06-11* Your app continues to say down for maintenance every time I load it since your updates?! ### 1/5 — Love the store, app stinks *2022-08-14, version 3.3.10* Great quality clothes, but something happened with the app. Images of cloths don’t load, and errors on Apple Pay. 🙄 ### 1/5 — Checking out *2021-09-04, version 2.114.14* Apple Pay never works and using regular method gives you strange messages. It usually takes me 20 mins to be able to check out😡 ### 1/5 — Need this FIXED *2020-12-17, version 2.106.0* So I have an account on the app and on the main S&S website, but they are not connected since if I put something in the shopping cart via website the app will not sync and my items in the app are not visible. Keep in mind it’s the same account email address and password but I think the issue might be that within the app I am unable to select my shipping country as it is not available even though on the website it is. Can you help with this, please? App is great but it is simply useless to me in this state since I can’t really order anything with it. Thanks! ### 1/5 — Never got items nor full refund *2019-12-19, version 2.84.10* Don’t buy clothes from this retailer. Never got updates on my order, at some point they claimed it was shipped, no tracking # was provided, then got some refunds but am still waiting on $7.95 (all items were well above this). Customer support has been unresponsive. ### 1/5 — Rough *2019-12-03, version 2.82.0* They sent me the wrong item and then charged me $7.95 to return it. Tried to contact customer service but didn’t get a response. You just lost a customer and I’ll be disputing the charge. Cheers! ### 1/5 — Trying to purchase an item *2019-02-24* It was just a nightmare trust I will eventually get my scarf I have a welcome code but even that was refused ?? **Developer response:** So sorry to hear you had trouble ordering on our app. We'd love to help you get the scarf you love! If you've updated to the last App version already, please send us your details via email to the address consumercare@scotch-soda.com so we can look in to it. Apologies for the inconvenience! Love from Scotch & Soda. ### 1/5 — Poor App Design *2019-01-02, version 2.60.0* Never use app tp buy!!! I order 6 item and after I pay them, the app “Order History” section shows that I didn’t purchase anything, and when I use the website to review, I lost two item but still the original price. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2022-09-22, version 3.3.10* App runs smoothly. Easy to use. Everything is placed where you’d expect. One thing I’d like to see is being able to swipe to see different sides of a piece of clothing while on the grid screen, instead of having to tap on a piece of clothing to see different angles ### 5/5 — great product *2022-06-19, version 2.124.0* Scotch and Soda is one of my favorite clothing collections and i just purchased a cotton jacket a minute ago and can’t wait to have that soon and for me i will give you⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Great Store *2021-07-17* Excellent service when shopping online.Especially when they have their sales on .Fast delivery . ### 5/5 — Great clothes *2021-01-13* I always find unique items here ! Love Scotch and Soda !!!!! ### 5/5 — Best Brand *2020-12-30* My favourite sweaters and hoodies. Really good quality, and love the sizing, true and brilliant fit. Always has me coming back and finding something. ### 5/5 — Great app, apple pay doesnt work with coupon though *2020-12-01, version 2.104.13* Love scrolling this app. Very beautiful, great products. Wouldn’t wear a thing hiking but that’s not what they’re about so whatever. ### 5/5 — Scotch & Soda *2020-10-29, version 2.104.11* Great brand. Love what they have to offer. ### 5/5 — Mmmmm *2020-09-05, version 2.100.11* yessir 10:10 ### 5/5 — Amazing Brand *2020-08-27, version 2.100.11* The clothes are beautifully done the fit is very nice ### 5/5 — Great app *2020-08-05* Easy to use and discount applied easily enough - thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*