# Scotiabank Caribbean — user reviews > 50 indexed App Store user reviews of Scotiabank Caribbean by The Bank of Nova Scotia, rated 1.80/5 from 368 ratings. - Source: https://appshunter.io/ios/app/scotiabank-caribbean/id466029399/reviews - App overview in markdown: https://appshunter.io/ios/app/scotiabank-caribbean/id466029399.md - Rating breakdown: 5★ 36 · 4★ 24 · 3★ 23 · 2★ 37 · 1★ 248 ## What do users think of Scotiabank Caribbean? Overall sentiment: negative **Pros** - 👍 Some users report improvements in sign-in delay and responsiveness (Jacques20554) - 👍 Real-time notifications for purchases (celeb_lyfe) - 👍 New alert features work instantaneously (CBriss) - 👍 Navigation similar to desktop view (CBriss) **Cons** - 🐛 App frequently stops saving card number - 🐛 Extremely slow loading and sign-in times - 🐛 App crashes or shows blank/white screens - 🐛 Outdated UI and lack of modern features - 🐛 Inconvenient and frustrating user experience - 🐛 Unreliable performance - 🐛 Touch ID/Face ID not implemented - 🐛 Issues with device registration and re-entering card details - 🐛 Map feature never loads - 🐛 No iPad landscape mode - 🐛 App not optimized for newer iOS versions/devices - 🐛 Alerts not manageable from desktop or mobile - 🐛 Incomplete functionality (e.g., downloading receipts) - 🐛 Bill pay screen issues (hiding account numbers) - 🐛 Third-party transfer confirmation note changed negatively - 🐛 App doesn't remember language preference **Commonly reported bugs** - App stops saving card number - App shows white or blank screen on launch - App crashes after updates - Login screen freezes or shows loading indefinitely - App is slow to sign in - App does not remember registered devices - Touch system is dodgy - Map feature does not load - Issues with device registration - App not optimized for iOS 11/iPhone X - Alerts cannot be managed from desktop or mobile - Cannot download transaction receipts - Bill pay screen hides account numbers - Third-party transfer confirmation note changed - App does not go past the initial insignia screen - App does not load after update - No way to exit to main menu after sign-in - App doesn't remember language preference **Most requested features** - Update UI - Implement Face ID/Touch ID login - Option to do wire transfers online - Transferring from USD to GYD accounts - Option to turn credit card on/off - Faster processing and loading - Better overall UI feel - Touch ID integration for login and transactions - One-touch logins - Digital token for added security - Hassle-free cheque deposits by taking a picture - Bill payments via scanned barcode - Easier money transfers - Landscape view for iPad - Route and transit numbers with account number - Remember language preference ## Newest reviews (13 of 50) ### 2/5 — App needs an update *2020-04-16, version 4.0.1* No added features in ages, can't use face ID or touch ID to access the app, recently it stopped saving my card number so Everytime I need to ensure I have my card to get into my account. This might not be North America but we use your services too in the Guyana. Time for a new UI, face/Touch ID, option to do wire transfers online, transferring from USD to GYD accounts and the option to turn my credit card on/off. Update!!!!!! ### 2/5 — Still takes forever to load when signing in. *2020-03-13, version 4.0.1* Very inconvenient to use on the go. Always have to wait minutes for the app to sign me in. ### 2/5 — Delays and Response *2019-12-19, version 4.0.1* This app would work a lot better if there are no delays in response. It lacks support with data and sometimes even with the internet (wifi) connections. Also, even when registering your device and when using this, you are required to re-enter your card number again!!! This is ridiculous and inconvenient!!! Please update this app and fix these bugs asap!! ### 2/5 — Still needs to do better *2019-11-04, version 4.0.0* A full revamp of the app is needed. Faster processing, faster loading, and a better overall feel of the UI. Touch ID integration for log in and other transactions. ### 2/5 — Improvements made ... still much more can be done *2019-11-03, version 4.0.0* The app has better sign in delay. Not as slow. Much more responsive and it fits the screen of the iPhone 11 Pro Max. ### 2/5 — Lengthy sign in *2019-10-28, version 3.1.0* Why does it take so long to sign in? Why should I have to sign in every time anyway? This app has not been updated in over a year! Please update and include one touch log ins and keep the inactivity log out for security reasons. I’m tired of trying to sign in and the log in page won’t even load up most times. Make it much easier to log in so that we can look forward to using the app more. ### 2/5 — Digital Age *2019-09-12, version 3.1.0* Why do we still have these problems rather tech glitches on a monthly basis...the app takes so long to load/funds unavailable while money is deposited/atm machines in Jamaica still failing...and the list could go on. Get it together Scotia, I am beginning to wonder if you guys are planning to throw in the towel soon. Invest invest invest back into your systems bc if you don’t customers will be going elsewhere. Are you guys not seeing the app rating here??? ### 2/5 — NOT WORTH DOWNLOADING *2019-08-05, version 3.1.0* For a big banking cooperation like Scotia this app is the worst so far of all the other banking applications. It doesn’t even uses touch or Face ID support, come on it’s the age of technology nobody wants to be typing out no long password. This app also takes forever sometimes to load to sign in page and then take forever again to login.👎🏻👎🏻👎🏻👎🏻👎🏻 ### 1/5 — Upgrade fail. This app needs to be optimized. *2018-11-03, version 3.1.0* The new version 3.0.3 is not optimized for use in iOS 11 on iPhone X and launches to a blank screen. Please fix this as the app has now become unusable. In addition, how about some Touch ID/ Face ID security built in to the app? Update: The newest version 3.1.0 now includes alerts so you can monitor your account activity. Funny thing is I can’t manage these alerts from a desktop or on my mobile. In other words there is no option in settings to manage alerts. Please fix this. ### 1/5 — Waste of phone memory *2018-07-26, version 3.0.3* The bank is shutting down branches, night deposits, ATMs and we have a useless phone app. Just a red screen with the logo for months now. Nobody knows what, where, who or anything. But the signs in the bank showing a phone say “OMG! Online banking is free. “ Thanks for all the great customer service, Not!!! ### 2/5 — App works but *2018-07-13, version 3.0.3* It would be easy if on the same app I can find my route and transit numbers with my account number instead of calling the bank. Please update the app !!!!!! ### 1/5 — App stopped working after the latest update *2018-06-27, version 3.0.3* I finally decided to try something new so I uninstalled the app. Restarted my iPhone & reinstalled it. The app is now functioning properly. My suggestion to Scotia is to advise all the persons who had the app before to delete it and reinstall for it to function properly. ### 3/5 — The app *2018-06-06, version 3.0.3* I am using this app long time ago, it helps me doing what I need with the bank, but is the worst of all other banking apps I am using,( popular, BHD, Santander also Banco Ademi’s app is better, but for know you can make it batter adding finger print access and make the app remember what language I use the last time or what language I prefer. ## Most critical reviews (10 lowest-rated) ### 1/5 — Please don’t bring this mess into 2020! *2019-12-20, version 4.0.1* I can’t even get pass the sign in screen! Everything just goes white with a loading. This is ridiculous come on!!! I feel like this app is just getting worse and worse 😠 ### 1/5 — Outdated and useless *2019-11-26, version 4.0.1* This app is probably the worst, it just shows how much effort they are willing to put into their customers in order to give them a better experience, can't wait to change to another bank. ### 1/5 — Scotia app *2019-11-06, version 4.0.0* The recent update as if date November 6,2019 is pathetic to say the least. It forgets your card even though you have registered the device after a day or too as well as the touch system with the app is dodgy which can lead to some issues for the majority who is not so tech savvy. I really wish more effort is placed upon delivering better service to its users in the coming future. ### 1/5 — Very slow logging in *2019-10-25, version 3.1.0* This app is very slow especially when trying to log in. I had an emergency and had to log in to pay by bills before mid night and I tried for over an hour to log in and it was very slow with only some of interface partially being load and it wasn’t due to my internet speed. ### 1/5 — Embarrassingly SLOW and UNRELIABLE *2019-09-27, version 3.1.0* For such a wealthy institution like Scotiabank this app is painstakingly slow and unreliable. It has caused my business to suffer in many ways and is quite limited in its scope of usability. The map feature NEVER loads. Despite the bad reviews Scotiabank is equally slow to correct the issues. ### 1/5 — WORST banking app!! *2019-09-25, version 3.1.0* I’ve used apps from other banking institutions and this one deserves zero stars. After the sign in page loads on clicking to sign in I am greeted with a spinning wheel that spins for minutes NOT seconds and then another lengthy wait after entering password. Thoroughly frustrating!!! ### 1/5 — NOT WORTH it😒 *2019-04-18, version 3.1.0* THIS app needs an upgrade * Cant log in without password. Hello Face ID? Touch ID? *In my town we only have 1 bank branch; and 2-3 ATM COME ON! you guys need to upgrade de app we can’t visit the only bank you have each time we need to transfer money. Yo can do better! ### 1/5 — What happened??? *2019-03-16, version 3.1.0* I used to like this app. Not sure what happened, but for the past few weeks it’s almost impossible to even log in. Also loved the alerts that you recently started. But they don’t work any longer. Still get the EMAIL alerts - but nothing on the app. Again - it worked great until a few weeks ago. Please fix it. Thanks. ### 1/5 — Waste of Time App *2018-12-26, version 3.1.0* This app doesn’t work again. I had this app in the early’s and it did work well. Now this app doesn’t even come on when I click it. The app just stays red and blank. I would not recommend anyone to download this App until Scotiabank fixes all the bugs. ### 1/5 — Horrible *2018-11-23, version 3.1.0* What ever changes that was made has made this app is causing this app to be so frustrating to use, just to sign into your account takes 20 minutes and don’t get me started on when you do sign in and you are waiting to see your balance and other information. At first I thought it may have been my internet connection but that was not the case, it even got to the point that uninstalled the app and installed it back to see if it got better but it did not. Huge adjustments needs to be made to the app because its a pain to to use I rather just go to the ATM that to deal with this! ## Most praised reviews (10 highest-rated) ### 5/5 — Best Online banking App in Trinidad and Tobago *2019-04-18, version 3.1.0* I’ve been using this app for 2 weeks now and I can simply say it’s the best yet I’ve came across. The app introduces real time notifications anytime you use your bank card to make purchases, this is an safety option in an likely event someone stole your card, you will get two notifications one from the app itself and one forward to your email. There’s so many more, so try it out today. ### 5/5 — Nice Improvements *2018-12-10, version 3.1.0* So far [day 1] I am liking the improvements of the new App. I really like the new alert features - they work almost instantaneously. The navigation in the App is similar to the regular navigation/view from a non-mobile device which is very useful. and I am looking forward to enjoying this App. Thanks Scotiabank! ### 5/5 — Needs update *2018-09-21, version 3.0.3* I humbly suggest and strongly recommend that the Scotiabank Caribbean app be updated with a few new goodies like touch-id and face-id to unlock your account. Hassle free cheque deposits by way of a simply taking a pic of the cheque. Bill payments via scanned barcode to pay. Make money transfer easier, and last but not the least give us a digital token for added security. ### 5/5 — White screen *2018-01-08, version 3.0.3* Since your last update I'm not able to go beyond the initial app interface. Once I click the app it goes to a white screen and that's it. ### 5/5 — Crash *2017-12-16, version 3.0.3* Seems the latest update has killed the app. ### 4/5 — Need a better app *2019-02-25, version 3.1.0* Update the app to fit in the iPhone X screen and to use with face id and touch id. Also to send notifications when a transaction is made ### 4/5 — need some improvement *2016-09-16, version 3.0.2* maybe is because there a lot going on with the new update but is reaaaaaly slow, for me the app is a need,i use it all the time and is a little hard to used now because it takes for ever to go on everything is great i just would love to have it at the same speed as before! ### 3/5 — Issue *2019-11-02, version 4.0.0* Well trying to login after update when selecting the country and can’t ### 3/5 — No iPad landscape mode! Why is that so? *2019-08-13, version 3.1.0* We need to be relevant and keep up with worthwhile improvements...Pleeease give us a landscape view; I’m imploring you to do so! Thanks in advance. ### 3/5 — Incomplete functionality *2018-08-25, version 3.0.3* The Scotiabank Caribbean app is a handy tool for mobile banking. It appears that the app was not fully tested for full functionality, and I did not find an option to contact the developer from the App Store. After making a payment from the app, it is sometimes necessary to download a copy of the receipt for the transaction. Clicking on the download option besides the transaction results in the display of a white screen where the session ends. There is no option to go back unless you sign in again. If a receipt cannot be downloaded, then the option should be removed or fixed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*