# Scotiabank — user reviews > 1,910 indexed App Store user reviews of Scotiabank by The Bank of Nova Scotia, rated 4.80/5 from 19,188 ratings. - Source: https://appshunter.io/ios/app/scotiabank/id341151570/reviews - App overview in markdown: https://appshunter.io/ios/app/scotiabank/id341151570.md - Rating breakdown: 5★ 16,737 · 4★ 1,375 · 3★ 409 · 2★ 133 · 1★ 534 ## What do users think of Scotiabank? Overall sentiment: negative **Pros** - 💯 Reliable - 🚀 Easy to use - 👍 User-friendly interface - 🏆 Excellent service - 🤝 Great support from staff **Cons** - 🐛 Buggy app with frequent crashes - 🔒 Issues with 2-step verification - ⚠️ Unreliable account access - 🤖 Poor customer service - 🤕 Frustrating user experience **Commonly reported bugs** - Login screen freezes - Inability to deposit cheques or pay bills - Accounts not showing up in the app - Inconsistent app performance across devices - Unexpected app crashes during use **Most requested features** - Add dark mode option - Improve mobile cheque deposit functionality - Restore ability to schedule bill payments - Display credit card reward points balance - Provide better account management tools ## Newest reviews (11 of 1,910) ### 3/5 — Poor layout and not user friendly *2026-08-21, version 2607.0.1* Switched from td to Scotiabank recently and navigating the Scotiabank app is much harder! When you tap on a credit card everything is all laid out, including suggestions such as scotia selectpay (why can’t we get ride of unnecessary ads/buttons). I wish it was tabs instead of everything being on one page (like a tab for pending/posted transactions, a separate screen/tab for statements, etc). Additionally, the “benefits” button is another unnecessary add-on to the screen because once you link your shell that’s it AND it’s on top of your transactions. Another thing that I’m not sure is a bank thing or just a scotia thing, but there are times when transactions dont appear anywhere for a whole day¿ even though my credit limit is lower but I can’t see the transaction:( I hope they change the layout of their pages so it’s easier to navigate :( Another thing I’ve noticed; cheque are deposited successfully on the first try with TD but dont go through using Scotiabank and keeps saying “make sure the amount matches”??? ### 4/5 — well *2026-08-20, version 2607.0.1* it was easy to open an account with a friendly associate ### 3/5 — Poor layout and not user friendly *2026-08-18, version 2607.0.1* Switched from td to Scotiabank recently and navigating the Scotiabank app is much harder! When you tap on a credit card everything is all laid out, including suggestions such as scotia selectpay (why can’t we get ride of unnecessary ads/buttons). I wish it was tabs instead of everything being on one page (like a tab for pending/posted transactions, a separate screen/tab for statements, etc). Additionally, the “benefits” button is another unnecessary add-on the screen because once you link your shell that’s it AND it’s on top of your transactions. Another thing that I’m not sure is a bank thing or just a scotia thing, but there are times when transactions dont appear anywhere for a whole day¿ even though my credit limit is lower but I can’t see the transaction:( I hope they change the layout of their pages so it’s easier to navigate bc right now I wish I hadn’t switched :( ### 3/5 — Ok *2026-08-17, version 2607.0.0* Not to pretty bad. ### 1/5 — Don’t recommend *2026-08-15, version 2607.0.0* Terrible app , logs me out and I can’t log back in , have to phone them about it and waste time , the app is glitchy , there service fixing app period doesn’t allow you to access your account when there fixing there errors, happens all the time , not a good banking app at all ### 1/5 — Login bug *2026-08-15, version 2607.0.0* Your app is awful. Makes it impossible to bank. Please fix this asap. ### 1/5 — Frustratingly difficult *2026-08-14, version 2607.0.0* Very very difficult to use ### 4/5 — Improvements to new web version needed *2026-08-14, version 2607.0.0* Suggestions sent to improve and to have new version at least have same features as classic version. Bank itself is just fine. ### 1/5 — 2FA *2026-08-12, version 2607.0.0* Absolute HATE the way your app forces you to use 2FA before completing the login and allowing access to the account!!! I don’t like that it requires the app to remember the username. You are just leaving one more piece of the puzzle already filled in for the login process that thieves don’t need to already have. I use a Password Manager and never allow an app to remember a username ! ### 1/5 — Not loading *2026-08-12, version 2607.0.0* The app is not letting me login ### 4/5 — Monthly fee *2026-08-12, version 2607.0.0* Monthly fee are way too much for the services provided ## Most critical reviews (10 lowest-rated) ### 1/5 — Este banco es una broma. *2026-08-21, version 2607.0.1* La aplicación tiene fallos y está llena de problemas. Contacté con la línea UNE e ignoraron mi solicitud, diciéndome que llamara al centro de atención telefónica en su lugar. ### 1/5 — 2SV *2026-08-21, version 2607.0.1* Not good. Considering moving all of my investments. Other banks don’t have the same problem ### 1/5 — App not working *2026-08-21, version 2607.0.1* Not possible to access my account via app ### 1/5 — Life of credit *2026-08-20, version 2607.0.1* “I feel that your bank has treated me very unfairly by reducing my line of credit without giving me any notice or explanation. I am extremely disappointed because I trusted your bank. I had a $50,000 line of credit available to me, and suddenly it was reduced by $45,000, leaving me with only $5,000. This happened after I paid off the balance, which makes the situation even more upsetting. That $50,000 line of credit was very important to me. I considered it part of my financial backup and planned to use it when I needed capital to invest in and grow my business. I paid what I owed because I believed I was doing the responsible thing. I never expected that after paying it off, the bank would drastically reduce my credit limit without warning. I trusted your bank very much, and I genuinely feel betrayed by what happened. It feels almost like trusting someone completely and then discovering that they have betrayed that trust. Banks should support responsible customers and give them opportunities to grow, especially customers who pay back what they borrow. Instead, I feel that your decision has taken away an important financial opportunity from me. I am asking you to please review my account and reconsider restoring my original $50,000 line of credit. I would also like a clear explanation as to why my limit was reduced so drastically without any advance notice.” ### 1/5 — Stole my money through 3rd party *2026-08-19, version 2607.0.1* Did tou know PayPal can take money out of your account without registering your bank card with them? Go daddy needed a re-subscription and decided to take $75 from an account that was not connected. These crooks won’t return the money either. Who cares about go daddy on welfare w/$7000 to survive. What planet do these r e t a r d s live on!!? ### 1/5 — Deactivate *2026-08-19, version 2607.0.1* Can not deactivate, many time sign in and confirm identity but still activate 2SV, WHY??? ### 1/5 — 2FA Faulty *2026-08-18, version 2607.0.1* The desktop login process is unnecessarily frustrating. To log in on a computer, I’m required to verify the login through the Scotiabank mobile app. I don’t understand why a banking app should be required just to access online banking from a desktop. Neither TD nor CIBC requires me to do this, and I prefer not to use mobile apps for banking. On top of that, I was once again required to reset my two-factor authentication, and the process was clunky and frustrating. The app also does not reliably autofill my login information from Google Password Manager, despite multiple attempts. I have a technology background and am very comfortable with computers, so this is not simply a matter of being unfamiliar with the process. The login and verification system needs to be more flexible and should not require customers to use the mobile app to access online banking. Scotiabank also needs to thoroughly test the entire login and 2FA process to ensure it is seamless, reliable, and user-friendly. ### 1/5 — Auto deposit of check from phone *2026-08-17, version 2607.0.0* Never accepts picture of check ### 1/5 — Bills don’t arrive on time *2026-08-17, version 2607.0.0* This has happened a few times now and it’s really annoying: bills arrive either on or just after due date. By the time I receive bill it’s late and I’ll pay a late fee. Now I have to go through hassle of calling Visa to waive the fees. SO ANNOYING! ### 1/5 — Constant issues *2026-08-16, version 2607.0.0* Mobile app never works properly. Every weekend it seems the ‘can’t display your accounts error’ occurs making your funds unavailable ## Most praised reviews (10 highest-rated) ### 5/5 — Great job *2026-08-21, version 2607.0.1* Thanks to sandeep help ### 5/5 — Account *2026-08-20, version 2607.0.1* Good ### 5/5 — Great App *2026-08-17, version 2607.0.0* Great App easy to use - allows me to complete my banking with ease and from anywhere ### 5/5 — Scotiabank *2026-08-17, version 2607.0.0* So easy, convenient and fast to navigate through the app and get things done ### 5/5 — Scotiabank review *2026-08-15, version 2607.0.0* I think it’s extremely simple and easy to use, offering all the features I need and more. ### 5/5 — Great *2026-08-15, version 2607.0.0* The app works well and the support at the branch is fantastic Dakota village is my home branch ### 5/5 — Branch visit *2026-08-15, version 2607.0.0* Very friendly and easy to complete my business ### 5/5 — Thank you Scotiabank!.. *2026-08-14, version 2607.0.0* Thank you Scotiabank for being a better banking institution that many others!.. ### 5/5 — Banque Scotia *2026-08-12, version 2607.0.0* C’est la meilleure banque que j’ai pue utilisé dans les dernière année je vous la recommande fortement une banque sérieuse de même ce respecte ### 5/5 — Bank teller *2026-08-10, version 2607.0.0* Please have a teller at this branch --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*