# ScotRail Train Times & Tickets — user reviews > 385 indexed App Store user reviews of ScotRail Train Times & Tickets by ScotRail Trains Limited, rated 4.90/5 from 439 ratings. - Source: https://appshunter.io/ios/app/scotrail-train-times-and-tickets/id464015282/reviews - App overview in markdown: https://appshunter.io/ios/app/scotrail-train-times-and-tickets/id464015282.md - Rating breakdown: 5★ 420 · 4★ 8 · 3★ 0 · 2★ 1 · 1★ 10 ## What do users think of ScotRail Train Times & Tickets? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🚀 Quick booking process - 🚀 Convenient mobile tickets - 🚀 Accurate train times - 🚀 No booking fees - 👍 Straightforward interface - 👍 Reliable service **Cons** - 🐛 App crashes and glitches - 🐛 Unreliable ticket activation - 🔋 Issues with battery and offline use - 🤔 Confusing ticket management - 🤔 Lack of flexibility for changes/refunds - 🤔 Inconsistent pricing compared to other channels **Commonly reported bugs** - App crashes after recent update - Ticket purchase errors - Inconsistent train time information - Login issues and random logouts **Most requested features** - Add tickets to digital wallet - Improved ticket management (archive expired tickets) - Seamless offline functionality - Flexible ticket changes and refunds - Integrate delay repay claims ## Newest reviews (10 of 385) ### 2/5 — Still new app not working *2026-07-30, version 4.4.13* App not allowing railcards to be added ### 4/5 — RIP *2026-07-21, version 4.4.13* This is is powered by Trainline but with slightly less functionality eg Apple Wallet but it saves the TL booking fee. This would be handy when you need your ticket out of signal. Annoying that expired flexipasses don’t disappear and that it sometimes remembers railcards you don’t want to use. Overall a pretty good app with high reviews but which is now being discontinued. ### 4/5 — Completely satisfied *2026-07-21, version 4.4.13* Today as usual I was able to purchase my ticket without issue any issues. Makes my trip much easier. ### 4/5 — Easier than the website *2026-07-15, version 4.4.13* Iphone app works well ### 3/5 — Why no Apple Wallet? *2026-07-01, version 4.4.12* App works great, but why, in 2026, no function to add to Apple/Google wallet & access from lock screen? Total faff having to open phone & open app to correct page, especially when hands full with luggage etc! ### 1/5 — Incredibly difficult to use for the basics of train times and tickets *2026-06-24, version 4.4.11* Been fighting with this app for two years and I can’t figure out who it’s designed for. Certainly not Central Belt commuters. The app has two main use-cases: finding train times and using for e-tickets. Both are a struggle. Train times, ok, you can search for a journey from A to B. The times fall apart if your journey has multiple possible start/end stations eg. Two nearby stations in the centre of town, but you can at least use “recent searches” as a workaround. Then you buy your tickets and the fun really starts. If you want a return you have to specify return date and time (even for an “anytime” ticket), and the default is often “not selected” or “yesterday” which leads to errors and more clicks than should be necessary (a recurring feature of this poorly designed app). And then you buy your tickets. If you can. The app will often only let you buy for a journey well in advance, so no turning up at the station and buying a ticket for the train arriving in a couple of minutes. Then you flick between ticket and checking times, using lots of back clicks, instead of the “search” and “tickets” tabs. But wait, there’s more! It’s even possible, if you’re not extremely careful buying your ticket, to end up selecting “collect at station” instead of “in-app” ticket, even if your journey is from a station with no ticket collection facilities! Of course, there are alternatives to this app, if you’re lucky enough to be boarding at a staffed station, or one with a ticket machine. Use those if possible, because this hopeless app is a long way from being a functional alternative “ticket machine in your pocket”. ### 3/5 — Really miss the refund function :( *2026-06-15, version 4.4.11* Used to be such a great app but the refund function has somehow disappeared recently; it says I need to phone support to discuss refunds which is such an unnecessary step when I previously could have just requested via the app. Hope this gets fixed soon :( ### 5/5 — Useful *2026-06-10, version 4.4.10* This app actually makes me take the train more often :-) ### 5/5 — Fabulous app *2026-06-07, version 4.4.10* Easy to use. Quick and super thorough. A fabulous booking tool. ### 5/5 — Easy to use *2026-06-04, version 4.4.10* Easy to use app ## Most critical reviews (10 lowest-rated) ### 1/5 — Payment support is nil *2026-09-08, version 4.4.14* The new app is horrible. It does not allow you to save a credit card, so you have to enter the details every time you want to buy a ticket. It does advertise that it accepts ApplePay, but don’t believe it. I have yet to be able to get it to work (ApplePay works just fine with every other app on my phone). Especially when you consider the new minimum fare policy, save yourself the headache and buy your ticket at the station. ### 1/5 — Unusable with no functionality after new update *2026-09-03, version 4.4.14* What on earth happened? And how is this a better app than the previous one? You can’t search earlier or later trains but just scrolling and the available ticket options are terrible. I can’t check my live journey progress either. I’ll stick to using another booking service until this is sorted, even if it means ai have to pay more. ### 1/5 — Terrible after August update *2026-09-01, version 4.4.14* Until the August update I was entirely happy with the App and used it several times a week. Now I’ve stopped using it. It presents single tickets when a return is selected. It ignores an already selected railcard. Navigation is poor. It has taken money from me for tickets but not delivered a ticket. The customer support line don’t reply. A return trip to Dundee costs circa £32 on this App and £22 on a competitor App. And so on. ### 1/5 — unnecessarily changed app *2026-08-25, version 4.4.14* changed the app to a “new” version which doesn’t work ### 1/5 — Disaster update *2026-08-10, version 4.4.14* The updated app is almost unusable. Clearly no usability testing. Even the ticket officers on the train can’t use it. Usability - making it easy and obvious for people to use - is basic for a train ticket app. It also fails to deliver consistent results when I search for tickets! Price changes each search. Whatever costs were saved by cutting user testing will be lost via lost ticket revenue. ### 1/5 — Badly broken *2026-08-06, version 4.4.14* Showing me tickets that are not mine! Keeps saying download new app, already have , still broken. ### 1/5 — Awful *2026-07-30, version 4.4.13* The old app was fine. This is a poor replacement with less functionality and far from user friendly. Why can’t I save the ****** thing in my apps. It’s such a hassle to use. Back to LNER and Trainline. ### 1/5 — Journey check doesn’t work *2026-07-22, version 4.4.13* Try to do a journey check. Asks me to move the slider to the right then when I do it throws an error. ### 1/5 — No Apple Watch *2026-07-17, version 4.4.13* Not enough information on the app after booking to tickets. It will be going to be able to choose seats, and no complications for Apple Watch! ### 1/5 — Terrible *2026-06-29, version 4.4.11* Tickets expire and are no longer accessible during the journey. So when departing the train and trying to leave the gate this creates issues. Staff at train station are extremely rude and unhelpful. Honestly cant believe how poor a system this is ## Most praised reviews (10 highest-rated) ### 5/5 — SO MUCH BETTER THAN THE NEW ONE *2026-08-07, version 4.4.14* I genuinely never had any issues with this app version, whereas the new app won’t even show you your return ticket… seems like an unnecessary change that inconveniences and annoys more than improves the ScotRail experience. #BringItBack ### 5/5 — Brilliant! *2026-07-25, version 4.4.13* So easy to use ### 5/5 — Top Performance *2026-07-22* I had some trouble getting the app up and running, after that it’s been smooth sailing ever since. ### 5/5 — Booking experience *2026-07-21, version 4.4.13* Seamless booking experience always ### 5/5 — Love ScotRail! *2026-07-14, version 4.4.12* User-friendly, no booking fees tagged on, owned by the Scottish Government and I say Hurrah for that! Well done, Scotrail! ### 5/5 — Best for disabled travel *2026-07-13, version 4.4.12* We’ve used most rail operators and have consistently found Scotrail to be the best for passenger assistance, they’ve never failed to have staff ready to help on every journey we’ve taken. ### 5/5 — Scotlrail App *2026-07-08, version 4.4.12* Excellent App. Easy to use. Always works seamlessly ### 5/5 — Works well *2026-07-04, version 4.4.12* Fast to use: stores previous journeys for quick use. Payment works well. ### 5/5 — Easy to use *2026-07-01, version 4.4.12* Easy to use, saves waiting in queue to buy one or these ticket machines that take ages. Saves a lot of time. Would recommend. ### 5/5 — Brilliant! *2026-06-11, version 4.4.10* Great app and always updated with platforms, any disruptions etc - Go Scotrail! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*