# Scottish Citylink — user reviews > 49 indexed App Store user reviews of Scottish Citylink by v-Apps UK, rated 2.30/5 from 6 ratings. - Source: https://appshunter.io/ios/app/scottish-citylink/id6450262786/reviews - App overview in markdown: https://appshunter.io/ios/app/scottish-citylink/id6450262786.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 3 ## Newest reviews (14 of 49) ### 1/5 — Crashes Everytime *2026-03-12, version 5.3* I’m a little bit tired of the updates to be honest with you because I’m pretty sure they’re not listening to the people who have this app when you type in a destination you then select the time and the price the app immediately quits, it’s impossible to fix. I’ve tried it on multiple devices and I’ve contacted them previously. It is unusable. ### 1/5 — Terrible *2026-03-12, version 5.3* Can’t buy tickets, glitches everytime I do. Terrible App and definitely puts me off using citylink. ### 1/5 — Truly awful! *2026-02-19, version 4.18* I don’t even know where to begin with this. You’d think a coach company as large as Citylink would want to have an app that reflects this. The app is an absolute embarrassment. From difficulty using it to purchase tickets to being unable to import previously purchased tickets or being able to amend them. It feels like it was thrown together in an afternoon. Given it’s amateurish look, I certainly won’t be trusting the app with my main credit card. ### 1/5 — Frustrating experience *2026-01-21, version 4.18* Keeps logging me out and giving errors while trying to book tickets. From other reviews it seems this has been ongoing for a long time. ### 1/5 — Crashes all the time *2025-08-29, version 4.13* Can’t use it to book, it just crashes ### 1/5 — App Keeps Crashing *2025-07-31, version 4.13* This app has so much potential to be good, but over the last 2 years the amount of times that it crashes when booking buses is just unbelievable, please Scottish Citylink fix this issue, Update please also give your buses a good clean as some of them are very dirty ### 1/5 — Keeps crashing *2025-07-26, version 4.13* I can’t go to my tickets, iOS 18.5. ### 1/5 — Fix it please *2025-07-15, version 4.13* As with others, this app has numerous bugs, SSO4; payment errors, logout issues. Want to decreased your call volume and increase your contact centre productivity? Then, fix your app. ### 1/5 — Unusable Due To Constant Crashes *2025-07-14, version 4.13* Every time I am in the process of arranging a booking, it lets me input all my details then crashes when I try to proceed to the payment. When I re-op the app, I need to log in and start the whole process from scratch. It’s been like this for ages and is just unusable. ### 1/5 — App Crashes Every Time *2025-07-03, version 4.13* This app is unusable. It crashes every time you get as far as entering payment. ### 1/5 — Could be useful *2025-06-14, version 4.13* If this app didn’t crash every time I try to access the ticket page, or have the tracker only half work (buses disappear from the tracker frequently or don’t update at all consistently), it could have some potential. Unfortunately in its current state it renders itself unusable and more frustrating than just using the website. I had to stop trying to get my ticket up on the app and instead switch to the emailed copy as I was trying to get on the bus, as the app just kept crashing when I tried to access my ticket ### 2/5 — Very slow *2025-06-14, version 4.13* Needs badly updated very slow also quicker going on website it responds quicker and more accurate app starts swirling and then crashes it’s not an internet problem it’s app problem ### 2/5 — Can’t book ticket *2025-06-03, version 4.13* App provides timetable but closes whenever you wish to purchase a ticket. ### 1/5 — App Keeps Crashing *2025-06-03, version 4.13* This app has so much potential to be good, but over the last 2 years the amount of times that it crashes when booking buses is just unbelievable, please Scottish Citylink fix this issue ## Most critical reviews (10 lowest-rated) ### 1/5 — Very basic app and no longer working with IOS 18.7.9 *2026-07-22, version 6.3* Login nor search buttons work (iPhone 10). Why can’t it remember login details? ### 1/5 — Useless *2026-06-21, version 6.3* Tracker showed the outbound bus stuck in the previous town running 40 mins late. Luckily looked further down at the map and it was only 5 minutes late. Tried to book a new return bus. Put in all the details but the search button didn’t work. IOS26 ### 1/5 — Pointless App *2026-05-30, version 6.3* App states it’s importing a ticket but literally nothing happens apart from the spinning wheel of wasting time. Don’t bother downloading. ### 1/5 — Date selection doesn’t work *2026-05-25, version 6.3* When you try to add the date of the return journey (being the same date as outward) the screen cuts off the latter half of the month making it impossible to select the return date ### 1/5 — How bad can it get *2026-05-19, version 6.3* Calendar useless, and it stops there unusable ### 1/5 — Ok but *2026-05-15, version 6.3* The app is good but if lacks biometrics like Face ID because at the moment we have to use the password every time which is very inconvenient ### 1/5 — Easily the worst app ever! *2026-05-09, version 6.3* When I use the Scotrail app I have my tickets in 2-3 minutes. I never know how long it’s going to take me to get Citylink tickets. It logs me out for reasons I cannot understand (while Scotrail keeps me logged in) and despite the fact I use the Citylink app once a week, it is impossible to navigate to the destinations and times I travel on the first attempt. Then it logs me out and makes me start over. Shouldn’t BUY MY TICKET be on the home page? Get your act together, Citylink! ### 1/5 — Dreadful *2026-04-26, version 6.3* Don’t even know why they bother, keeps logging out. Very non user friendly. A bit like their services. Actually using their competitor Ember more and more, unlike Citylink both their website and services are much more user friendly. ### 1/5 — Rubbish *2026-03-31, version 5.3* I tried 4 times to book tickets and it fails every time. Tried to reset my password. That doesn’t work either. ### 1/5 — Crud *2026-03-22, version 5.3* The app simply does not work. After a recent update you simply cannot log in due to too many redirects. ## Most praised reviews (10 highest-rated) ### 5/5 — Works well, need expansion! *2024-12-03, version 4.11* I downloaded this without looking at the specifics This does work. Interface is great and easy to use. That being said. As of now, this is only for Scotland. And that is fine. But the app name should reflect that as I didn’t see it till I loaded it up. I hope you add support to purchase tix in England and Ireland too! ### 5/5 — I just use it to track the coaches. Works well enough. *2024-11-04, version 4.11* Apparently it’s pretty buggy for other users but it works fine for me ### 4/5 — Works surprisingly well *2026-04-03, version 6.2* For those outside the UK having problems buying tickets in the app, try deleting your phone number from your profile and just take delivery via email. The phone number field was not formatted to accept my US number and there was not enough space for my country code plus number. Even though I was not selecting SMS delivery, I was not able to compete a purchase with my US phone number in the profile. Once I deleted my phone number from my profile everything worked perfectly. I made several purchases using Apple Pay with no problems at all. Route planning and bus selection was straightforward and simple. ### 4/5 — Good app one major issue *2024-03-04, version 1.1* Hello this app is really helpful but there is one massive issue and it’s quite annoying it’s that every time I close the app it logs me out and I mean every single time it does that I hope yous can fix that also I would like to see on the tracker what model of bus is it be interesting to look at but besides that it’s really helpful ### 3/5 — Just use the website *2026-04-06, version 6.3* The app has limited functionality and is not easier to use than the website. I used it to store my tickets but they disappeared before I could use them, so I had to use my email confirmation regardless. ### 3/5 — Good when it works! *2024-04-29, version 1.1* Seems to be a crash bug when you try to login when booking a ticket. Works fine importing tickets booked through the website but that's a bit of a hassle. The booking interface could use some work: default to current date and time and please don't make me reserve a return ticket by default if it's an open ticket anyway. ### 2/5 — It’s great, except… *2026-06-26, version 6.3* It doesn’t remember you at all so you have to log back in EVERY time you reopen it, even if you come out of it to get your card details from another app. It also forget your previous tickets you’ve purchased. The purchase history is always empty, even straight after purchasing a ticket. It gives you no help finding the correct stop. It has no way to locate a stop using a map. It’s a pretty lame excuse of an app coded by, well, it would be rude to call them here what I am thinking. AI would have done a better job of creating it and that’s pretty bad. Work on the UX and UI with some better coders. ### 2/5 — Disappointed *2026-04-27, version 6.3* This updated version doesn’t appear to store purchased tickets with the QR code - either need to add to Apple wallet or search emails. You also can’t cancel tickets from the app either. Not an improvement. ### 2/5 — Please let me track buses from your app again *2026-04-03, version 6.2* Tracker is not working with new update on my phone, not sure why. It is a good app that I rely on please make it work again. ### 2/5 — Dreadful Communication *2025-10-12, version 4.18* Service is great till something goes wrong, then your left in the dark or have to go through death by a thousand cuts updates! Awful, could communicate a lot better. The help button on the App is embarrassingly poor. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-26.*