# ScottishPower - YourEnergy — user reviews > 139 indexed App Store user reviews of ScottishPower by ScottishPower, rated 4.79/5 from 84,944 ratings. - Source: https://appshunter.io/ios/app/scottishpower-yourenergy/id562202559/reviews - App overview in markdown: https://appshunter.io/ios/app/scottishpower-yourenergy/id562202559.md ## Newest reviews (11 of 139) ### 3/5 — Not work *2026-08-29, version 8.40.0* My gas meter not showing ### 3/5 — Very basic *2026-08-27, version 8.40.0* Having moved from Eon was expecting better. Doesn’t save my card details so have to manually put in details every transaction I do. It’s 2026 where is Apple Pay? Doesn’t send you a notification when you are low on credit it would be handy as I don’t always track the credit as only go on app to top up. Will be moving to another provider as soon as possible. Too poor and basic an app considering the technology this company has it can do better for its customers. ### 3/5 — Why so small?! *2026-08-21, version 8.40.0* Just updated and now I have to get my glasses to see my account balance! Why is it now so small? Surely the balance is the first thing everyone wants to see! ### 3/5 — A bit basic *2026-08-15, version 8.40.0* Not long ago moved over to Scottish power from Utilita. Two irritating issues that I have picked up on so far with this app. The first one being having to switch between accounts to top up and the second not being able to save my card details, so having to put them in every time. Much preferred when I could just top up both gas and electric at the same time without having to switch accounts and not have to put my card details in every time and had the option of Apple Pay. ### 3/5 — Store card doesn’t work *2026-08-12, version 8.40.0* Tried several times to store my bank card each time I have to add details from my card , won’t save details ### 2/5 — Meter readings *2026-08-10, version 8.40.0* New update will not accept weekly meter readings ### 2/5 — Goughski *2026-08-08, version 8.40.0* New update will not accept weekly meter readings ### 3/5 — Just Sort It *2026-07-29, version 8.39.0* For almost 4 years I’ve been waiting for the app to show my half-hourly readings of usage instead of seeing the message ‘Oh No! Something Went Wrong. Please try again later’. When I raised the complaint back in November 2022, I was told it would be happening soon. Then it would happen remotely - and here I am still waiting for the Smart DCC (Data Communications Company) to make the remote switch on my not so smart SMETS1 meter to SMETS2. Scottish Power continues to introduce new app features, but can’t get this fix resolved for (presumably) some of their customers; I doubt I’m the only one. The feature would then allow me to view daily usage on the app rather than just graph for the year. And dealing with a Bot just has me going round in circles … It’s a good app, but more needs to be done on that one feature. ### 1/5 — Communicating smart meter *2026-07-11, version 8.39.0* Uncomunicating smart meter fitted in march still not communicating takes five hours days to react dose it more like five months. I have an Ev charger that I would like to link to the system but can’t because the electric meter dose not communicate. WhenI phone up I was told there weren’t any engineers working in my area so I could not have an appointment till January. That give me a lot of confidence in being on your priority list in case of emergency as I am 81 years old there will be no help because you have no engineers in the area- ### 1/5 — Zero customer service A to z all lies *2026-07-07, version 8.39.0* Big mistake to switch to ScottishPower they absolutely not taking any responsibility. They’re not answering for they keep lying. They keep saying okay okay and then never do anything. ### 1/5 — Very poor *2026-07-06, version 8.38.2* App no longer remembers card details when topping up, regardless of whether or not you select remember card details. This has been ongoing for months and still not fixed so the app is pretty worthless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs testing *2026-08-28, version 8.40.0* Trying to add a new card and entering the CVV number, pressing 0 triggers 2!!!! How does that work? Did the developers actually try this on an iPad? Rotating the display doesn’t work either. Fail. ### 1/5 — DONT RECOMMEND *2026-08-24, version 8.40.0* They come to our house saying they have better services to offer than our current one. NO THEY DO NOT ### 1/5 — Buggy *2026-08-22, version 8.40.0* This app shows incorrect data and is full of bugs. Daily 30 minute usages that uploaded correctly and were visible in the app are reported as missing the next day. Usage figures in the monthly usage are different for a given day when you go back and look at them again. Unfit for purpose. Complaints to customer services are fobbed off. ### 1/5 — Lacks the skill to do SIMPLE tasks! *2026-08-19, version 8.40.0* I’m trying to change my password right? I send a request, no email! I look through spam, search up their email, everything. Nothing. I try to request another email. You need to know your password for that, but I DONT KNOW MY PASSWORD! I’m just stuck in an endless loop of them sending me emails just to find nothing! Fix your app, PLEASE! ### 1/5 — Useless… *2026-08-19, version 8.40.0* Stupid app and hub for smart meter!, don’t even work together properly mine has been down since Friday! And they are supposed to fix this!, and I have to put in Manually on the meter the top up code and it is not safe to do so! ### 1/5 — Rubbish *2026-08-13, version 8.40.0* Useless. Have to enter all your details each time you top up, no Apple Pay. Takes about 15 mins with bad eyesight. British Gas app took me 30 seconds to top up. ### 1/5 — Not able to log into my account *2026-08-10, version 8.40.0* Very poor service ### 1/5 — I have never written code for an app, but I bet I could do a better job than these guys. *2026-07-23, version 8.39.0* Basically the app doesn’t really work. It looks pretty and there’s lots of things to tap on but nothing ever updates. Your electricity usage never actually works and when you call them they just say yes we know and have done for two years. It’s a jerk that’s a company this size cannot have working app if they reply to this review I’m sure all they will say is it will be updated soon but Barry mind they have said that for two years. I’m basically a bit lazy and I can’t be bothered to move to octopus energy but I think I might have to. ### 1/5 — Missing data *2026-07-23, version 8.39.0* Since beta update it’s not fit for use Now reads missing data so I can’t track my energy usage. I wish these companies would test out these updates before rolling them out and not use us as test subjects. ### 1/5 — Bad customer service *2026-07-11, version 8.39.0* I experienced a problem with my meter and didn’t have any electricity for a week I tried to put money in it and because the meter didn’t work the money was accepted but did not turn the lights on so I asked Scottish power to refund my money and they came up with excuses and pushing it to 6 months until they said they can’t refund my money so very bad experience recommend other company they lie to the customers. ## Most praised reviews (10 highest-rated) ### 5/5 — Mrs *2026-08-28, version 8.40.0* Love everything about the app, the company ### 5/5 — 👌🏻👌🏻 *2026-08-26, version 8.40.0* 👌🏻👌🏻 ### 5/5 — Great App *2026-08-10, version 8.40.0* Easy to use all my utility needs in one place. It’s good to feel in control . Keep it up Scottish Power ### 5/5 — Smart meter *2026-08-01, version 8.39.0* Very simple to use to keep a track on your usage ### 5/5 — ❤️❤️ *2026-08-01, version 8.39.0* 👍🏼♥️ ### 5/5 — Fine tuning savings *2026-07-31, version 8.39.0* The Scottish Power app helps me fine tune useful savings and easily edit the direct debit in line with savings. ### 5/5 — how Scottish power is No1 *2026-07-28, version 8.39.0* what does it take to be the best energy supplier reasonable price and a genuine customer care yes easy to switch for a few pence but will that supplier care of course not ### 5/5 — Perfect !!! *2026-07-20, version 8.39.0* Amazing company 😍😍🫶🫶 ### 5/5 — Loving the new meter *2026-07-15, version 8.39.0* I am more organized with money in meter as can see the screen at window , you see what runs away with the money and doing stuff to safe on energy ### 5/5 — Mr H Miah *2026-07-02, version 8.38.2* Excellent presentation it shows you the balance straight away after submitting the reading --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*