# ScoutIQ — user reviews > 109 indexed App Store user reviews of ScoutIQ by Threecolts, rated 3.30/5 from 555 ratings. - Source: https://appshunter.io/ios/app/scoutiq/id1265325528/reviews - App overview in markdown: https://appshunter.io/ios/app/scoutiq/id1265325528.md - Rating breakdown: 5★ 280 · 4★ 31 · 3★ 22 · 2★ 28 · 1★ 194 ## What do users think of ScoutIQ? Overall sentiment: mixed **Pros** - 🚀 Fast and efficient scanning - 💡 Helpful e-score feature - 👍 User-friendly interface - 🔒 Reliable customer support - 🚀 Accurate and up-to-date data **Cons** - 🐛 Frequent login issues - 🐛 Unreliable database performance - 🐛 Crashes and freezes - 🔋 Drains battery quickly - 🚫 Not available in UK **Commonly reported bugs** - Login screen not working - Database not updating properly - Barcode scanning errors - Frequent app crashes **Most requested features** - Dark mode option - Improved barcode scanning reliability - Enhanced filtering and sorting options - Integration with more sales platforms - Better offline functionality ## Newest reviews (12 of 109) ### 3/5 — Crashes *2024-05-07, version 5.10.13* The app has been crashing on me every few scans. ### 2/5 — Started off ok. *2023-12-09, version 5.10.8* I’ve had this app for around a year now in the UK. Started off ok, but the last 2 months the e scores are all displaying wrong and the data isn’t correct, contacted customer service and was informed it was fixed but it hasn’t changed. Shall be changing to a different service soon Which is a shame because I like the app but the bugs aren’t being fixed. ### 2/5 — Accuracy and Consistency Need to be Improved *2023-08-24, version 5.10.4* I used the app with multiple accounts for over a year until I got fed up. Live works fine and is easy to use. Database is so inaccurate you cannot trust it. If you do, you will be making terrible purchases and missing good ones. I contacted the help about this and they said to delete the app to clear the cache. This isn’t the issue. My team would source together. Live and database scans gave very different results. I had to double check everything with live, which resulted in throwing back half of what database told me to get. This was time consuming and frustrating. There’s no telling how many good ones I missed using database. Before I stated double checking with live I was making a lot of bad purchases also. The app is fine with live only. Database is a frustrating waste of money. ### 1/5 — Can’t creat an account? *2023-08-19, version 5.10.4* I downloaded the app, but it takes my to the login page and I’m not able to create an account. What is up with that. Also, seeing comments about being charged. I thought this app is to just tell you what the retail value is. ### 1/5 — Does not work *2023-07-04, version 5.10.2* Can’t even log in ### 4/5 — Outstanding app! *2023-06-27, version 5.10.2* I subscribed to Scout IQ on the advice of a number of You Tubers when I was setting up to become an online book reseller. I quickly learned that it is not only valuable for books but for anything that has a barcode. In the beginning I wasn’t signed up for Amazon so Scout IQ helped me customize the app for eBay and other bookselling platforms. When I was approved for Amazon FBA, they helped me add that to my scans as well. Their customer service is unbelievably good. They respond almost immediately. Scout IQ is super simple to use and gives you invaluable information. My subscription pays for itself within a couple of scans. I can’t see how any reseller that works with barcoded items could do without it. Plus, they give you 2 weeks free to try it out. What’s not to love? ### 1/5 — 5.9.8 Update breaks Bookfinder integration *2023-05-02, version 5.10.0* The 5.9.8 update seems to have broken bookfinder integration. Please look into it? Thanks! ### 1/5 — Went downhill since three colts bought the app *2023-04-30, version 5.10.0* This used to be an app I always trusted to work. Last week I had trouble with being logged out, it not indicating the problem was I was logged out, and having to change the password to something longer. The cost me 15 minutes at the opening of a book sale with two other scanners there. The down time cost me an opportunity to make money that week. Yesterday they were having problems with extremely slow scanning. Three Colts moderates a large Amazon resellers group on Facebook. (It’s not clear the affiliation.) People were talking about the recent problems. I was happy for the information because I needed to know that it was an wild spread app issue and not a cell service problem. A three colts representative was heavily moderating/deleting the discussion because the issue was “resolved.” We’re just supposed to email support every time we have a problem and not talk about it I guess. I need something reliable and will be switching. ### 1/5 — Awful *2023-04-29, version 5.10.0* The app has become horrendous ever since it was acquired. You get logged out at least once a day, stuff won’t load, etc. You know, scanning books takes some speed, so it’s not too fun when you’re out on a sourcing trip and you continuously get logged out, have to change passwords, etc. ### 1/5 — Money *2023-04-25, version 5.10.0* This app was extremely unreliable when you try to scan books. Not only that I unsubscribed and deleted the app and now it is still charging me 7 months later. I do not see a number to call about it so I’m writing it here. ### 1/5 — Bad *2023-03-22, version 5.9.7* You can’t login or anything don’t get it ### 2/5 — The Database Feature is Holding This App Back *2023-01-08, version 5.9.3* I really do believe this app is of some quality, but the database feature is pretty bad. How can you charge extra for this service when it’s not accurate, even when freshly downloaded? The UI also has issues displaying the correct rank to the E Score. This ultimately has everything to do with the fact that the database isn’t displaying the most up to date information. There were a lot of scans that I either missed or picked up accidentally because the database would say that it’s a good buy and then once you hit live, it’s a bad buy. From my understanding, Scoutly and ScoutIQ are the only FBA scanning apps that have a database feature. If this doesn’t work on your app, then it’s regulated to just being a live service app, which in that case there are better app options. Fix this issue before you charge people for it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Good Luck *2026-08-19, version 5.14.2* I’ll be amazed if you can even create an account. Super buggy. Use other similar apps that are more reliable. ### 1/5 — How Do You Even Sign Up? *2026-06-07, version 5.14.2* How does anyone even sign up for this app? I’ve gone around and around in circles and it just keeps telling me my account doesn’t exist. I can sign in on the website, but I can’t get into the actual app. Very frustrating. How am I supposed to trust an app that has such a terrible sign-up process? ### 1/5 — Issue w getting started with app *2026-03-06, version 5.14.1* After my email was verified, the login still was not accepted. ### 1/5 — Horrible value for the money *2025-12-20, version 5.14.1* The Scoutly app has everything you need but it’s better, faster, and has a more professional management team. Anyone by the name of “Caleb Rothster” is just another way of saying “a scammer.” Plus he hires influencers to peddle this pyramid scheme and push a weaker Scoutly onto the reselling community, for quadruple the cost. Everybody go get Scoutly; they are truly for the reseller community and aren’t overcharging you for this product!!!!!!! ### 1/5 — Unable to sign up in U.K. *2025-05-11, version 5.12.0* It doesn’t give you anyway to sign up ### 1/5 — Can't demo app *2025-02-11, version 5.11.7* I signed up for a trial and it's a bust. I can't even sign in to the app, it just hangs on a white screen. ### 1/5 — Keeps logging out *2024-06-01, version 5.11.2* Keeps logging out in the middle of scanning and then keeps saying login information wrong then change the password keeps saying wrong use the correct password again and it will say this passwords previously used , it’s very frustrating and a big waste of time ### 1/5 — No good *2024-04-22, version 5.10.13* Paid for a monthly subscription and won’t even let me login. No error or anything just won’t continue from login screen . ### 1/5 — Kind of scammy *2024-04-02, version 5.10.13* Sign up for the 14 day free trial and you will have to create an account on something call threecolts and even then you still won’t have a scoutiq account. Create that additional scoutiq account and you still won’t get the free trial. They want you to pay for it. Huge turnoff this deceptive info-farming is. ### 1/5 — Pointless *2023-11-15, version 5.10.8* This was an insanely confusing app. First of all you sign up for scout iq and then your in some weird website of their parent company with all the products they offer - just selling you stuff! Then you can’t get into the scout in app because it says no account four. Because they want you to purchase the product before even your allowed to see the app and if it works good or not. Confusing and not even worth the time to check out further I’ll find an easier app that is simple and not so complicated to start ## Most praised reviews (10 highest-rated) ### 5/5 — How to create account *2026-03-04, version 5.14.1* I'm having problems creating an account how can I get an account ### 5/5 — 250,000 scans, 6 years *2025-04-28, version 5.12.0* Still going great :) ### 5/5 — Amazing support ! *2024-03-25, version 5.10.11* I worked with the support team as I’ve been learning the app. In both cases they were patience, responsive, and helpful. They stayed with me until I was satisfied. Definitely worth your time to use this app! ### 5/5 — 5 stars ⭐️ ⭐️⭐️⭐️⭐️ *2023-04-29, version 5.10.0* The stars to tap won’t light up for me but I wanted to leave 5 stars in the subject line because today I had a need early Saturday morning with my account. I did not expect anyone to get back to me until Monday, honestly, because it’s a weekend but no! Thankfully, Monica from 3Colts/Scout IQ was ON IT! She replied almost instantly and stayed with me until the problem was resolved. That’s 5 star customer service!!! Maybe 6! 😂 Thank you Scout IQ! ### 5/5 — Support is awesome *2023-04-26, version 5.10.0* App is easy to use. Support is quick and helpful. I’ve had a great experience with this app. ### 5/5 — ScoutIQ the best app! *2023-04-25, version 5.10.0* Wonderful application, very easy and useful for everyone! One of my greatest satisfactions is customer service. A whole team to help you instantly with any concern. Thank you Monica Flores for every help you have given me! ### 5/5 — Thank you, a million times thank you Monica!!! *2023-04-21, version 5.9.8* My ScoutIQ was temporarily out of operation for one day. I panicked because during that time, I don’t know how long it’s going to be. I was effectively and immediately out of business, of course I freaked out. Monica, with her cool head handled my problem and my panic calmly and quickly. I heard that the glitch my account experienced was wide spread and many had the same issue at the same time. Kudos to Monica for putting out so many fires at once. We really appreciate you! ### 5/5 — Resolved Issues *2023-04-19, version 5.9.8* I had an error editing triggers due to an app glitch and I emailed support and they got back to me almost instantly and resolved my issue the same day. I have had an excellent experience with this app!!! ### 5/5 — fabulous support *2022-10-10, version 5.9.0* I received outstanding customer support over the course of several hours, dealing with technical issues of a lapsed membership and connectivity. Responses were prompt, kind, and exceedingly helpful. All issues addressed successfully – thanks, Monica!! ### 5/5 — Excellent Customer Service *2022-09-12, version 5.8.9* If you ever have a problem with the app, customer service is there to help. They are quick to respond and always “fix” things. This is the app to get if customer service is important to you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*