# ScreenLogic Connect — user reviews > 317 indexed App Store user reviews of ScreenLogic Connect by Pentair Water Pool and Spa, Inc, rated 2.20/5 from 234 ratings. - Source: https://appshunter.io/ios/app/screenlogic-connect/id661530011/reviews - App overview in markdown: https://appshunter.io/ios/app/screenlogic-connect/id661530011.md - Rating breakdown: 5★ 33 · 4★ 25 · 3★ 17 · 2★ 42 · 1★ 117 ## What do users think of ScreenLogic Connect? Overall sentiment: negative **Pros** - 🚀 Convenient remote control - 👍 Helpful support - 🔒 Reliable connectivity - 💡 Useful scheduling features **Cons** - 🐛 Connectivity issues - 🔧 Buggy updates - 👎 Outdated and unintuitive UI - 🤯 Frustrating user experience **Commonly reported bugs** - Unreliable local and remote connections - Temperature and heating controls not functioning properly - Schedules not executing as programmed - Lighting controls not responding as expected **Most requested features** - Customizable lighting options - Improved scheduling flexibility - Seamless integration with smart home platforms - Detailed usage history and analytics ## Newest reviews (18 of 317) ### 2/5 — Stopped Working *2026-08-13, version 7.8* The app sometimes doesn’t connect. Even if you redownload it, it won’t connect. ### 2/5 — Limited Access *2026-07-20, version 7.8* What works well: scheduling cycles and starting system remotely. What does not work well: You can’t see what time the system thinks it is (or adjust it), it doesn’t allow multiple users, it doesn’t allow dismissing alerts (like pool temp sensor), doesn’t alert if system is “air locked” and needs to be primed. ### 3/5 — Buggy Scheduler *2026-07-20, version 7.8* App is pretty good most of the time but the Scheduler is awful. It’s very buggy and trying to use iOS controls for setting time and adding new events causes it to mistakenly edit different events. When you attempt to add a new event, it does not correctly add the new one you selected, often duplicating a named one already in the Schedule rather than the new one you selected to add. Then, to make matters worse, your planned new timers for the new event modify the existing named one that you didn’t want to change. This needs a fix and they need to add the ability to reorder the scheduled items in the list. ### 2/5 — WiFi Connectivity Sub-Par *2026-07-06, version 7.8* The connectivity issues of the app and system in general are frustrating. Hardware and software systems need major retooling to be customer friendly and simple to troubleshoot. ### 2/5 — Pool pump controller *2026-05-21, version 7.8* It used to connect automatically when I turned on the app on my phone. Now it is a sever step process to connect. I have to search my history in the app to find the pump then put in a password. Annoying. ### 2/5 — When it works, it’s OK *2026-05-16, version 7.8* But more often than not, it’ll connect to show blank data. you reboot things eventually maybe it starts working again. It’s one of the flakiest things I’ve ever used. ### 1/5 — Slow if it works that day *2026-05-03, version 7.8* We’ve had ours 5 years now and it rarely woks. Sucks there’s no other options. ### 1/5 — Awful *2026-04-14, version 7.8* Only thing worse than this app is the pool company that installed our pool. App rarely works and hot tub never works. It’s a match made in heaven. ### 1/5 — Unreliable *2026-03-29, version 7.8* I hate having to use this garbage app. It works half the time, at best. Some of my expensive pool features are only available through this piece of junk. It sucks having to rely on it and not being able to control my own pool. DO NOT USE. ### 1/5 — Will not work with Apple software update 26 *2026-03-15, version 7.8* Will not interact with Apple 26.3 software update ### 1/5 — Chooses when to work and when to not work. *2026-02-15, version 7.8* This app needs someone to give it an overhaul. It’s pretty much useless 50% of the time. ### 1/5 — Screen illogic disconnect *2026-02-04, version 7.8* Very dissatisfied with this system; too many bugs; ### 1/5 — Garbage Design *2026-02-02, version 7.8* This app is insultingly bad. It’s not obviously clear (for most features / options) whether they’re on or off because the developers decided to not simply use toggle indicators. It’s not simple to determine whether any particular pool feature is running or disabled. There’s no way to synchronize the time to the pool system. There’s no way to control a countdown timer even though there’s an entire section confusingly-labeled “Egg Timers”. Everything about this app screams, “I was designed by people born before the 80s (who are not familiar with iOS and think everything should look like Windows 3.1) and coded by the least expensive international developers the company could find.” ### 2/5 — Poor connections with Apple Phones *2026-01-31, version 7.8* This app frequently doesn’t connect when using Apple phones ### 1/5 — App Won’t Connect *2026-01-16, version 7.8* My app can’t even find my system for me to login anymore. The app needs an update! ### 1/5 — Disappointment *2026-01-07, version 7.8* I tried to get this app to help me connect my app to the Internet and they took me all over the landscape and left me nowhere close to a solution. The problem isn't unsolvable it just isn't a priority for them ### 1/5 — Code rot? *2025-12-29, version 7.8* This app worked well for a number of years deserving a five star rating. In the last year, as Apple made significant changes to the iOS, the app has begun to misbehave. I am confident this is due to the Apple iOS 26 debacle now unfolding. Nevertheless, the app now is failing. I beg Pentair to put some money on this and update the app. My problem today, Dec. 28, 2025, the app freezes and seems to have lost control of the heater. No error, just a frozen app. ### 1/5 — Criminal. *2025-12-20, version 7.8* Should be criminal to charge $800 per LED light and if you’re gonna charge that much, it should last 20 years. Not less than 5 years. Thieves. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible app *2026-08-12, version 7.8* Connect issues and complicated systems. Just have a button for spa, heater and bubbles. Instead you turn heater on bit thats not all you have to click Spa at the top and that sometimes doesn’t work. Same with pool heater, then you have to back to prior screen to see if the little flame Icon is there which half the time isn’t. Try and turn bubbles off it’s the same thing. Connecting is a pain. Instead if a simple system they make you go through unnecessary steps. It’s almost as if the developers want to show how clever they are instead of just making it easy. Hit the lights to change colors and you have to wait 30 seconds . Honestly easier to get out of the pool walk over to the heater and filter and switch everything on manually. ### 1/5 — App stopped connecting to network *2026-07-26, version 7.8* App stopped working when I had to get a new Comcast modem/router. Now it is stuck on searching for controller. I’ve tried everything from reboots to a network switch to slow down my speed. I’ve reset it, unpowered. The system is brand new and I can’t remote or control my equipment. ### 1/5 — Terrible *2026-07-13, version 7.8* Have suffered using this terrible app for years while they have another great app they won’t support older intelliflow for no reason. ### 1/5 — Un-necessarily Confusing *2026-07-04, version 7.8* This app is terrible. It’s not intuitive and you’re not sure if it’s actually communicating with the pool. I tried to use the lights function, there’s a delay or it doesn’t connect at all. Same with the on/off for the heater. I thought I turned off the heater. App said “off” - I checked outside, pool is still running. I miss the handheld remote with five options. Do better Pentair! ### 1/5 — Terrible System *2026-06-17, version 7.8* Pentair automation is horrible. It works 30% of the time. App and automation are a solid D at best. How can they be this bad in 2026? ### 1/5 — App unresponsive *2026-06-15, version 7.8* App is totally unresponsive! I’ve followed all the steps to restore. Nothing. It died. ### 1/5 — Never worked! *2026-06-12, version 7.8* Absolutely the most frustrating thing. Never worked ....ever. No one can help ### 1/5 — Clunky App *2026-06-11, version 7.8* This is a clunky app that doesn't work a lot of the time. ### 1/5 — The Local WiFi connection stopped working in 7.8 *2026-06-08, version 7.8* 7.7 it was working again but in 7.8 the local WiFi connection to the screen logic app won’t connect. Please help!! ### 1/5 — Killed Alexa. App looks like 2005. And the last update was “1y ago”… *2026-05-12, version 7.8* Today's pool opening surprise: Pentair is killing Alexa support. Of course they are. The hardware is great. The app is something else entirely. We are living through the most accessible era of software development in history. A teenager with an AI coding assistant can ship a better-looking, more reliable iOS app in a weekend than what Pentair has produced in a decade. ScreenLogic Connect looks like a high school project from twenty years ago, the connection logic is famously flaky, and the official troubleshooting step is to take a paperclip and press the protocol adapter's reset button exactly three times with a half-second gap between presses. I am not making that up. That is the documented fix in 2026. Meanwhile, unpaid volunteers on GitHub have written Homebridge plugins and a Home Assistant integration that talk directly to the gateway, skip the Pentair cloud entirely, and never break. The most reliable Pentair software is software Pentair didn't write. Read that sentence twice. If you're shopping for pool automation right now: the Pentair hardware is fine, but plan to control it through Homebridge or Home Assistant from day one. Do not build your routines on the official app or the official skills. They will be discontinued, broken, or 'improved' into uselessness on a regular schedule. Pentair, please hire a real software team. Or just adopt the open-source projects that already work better than yours. Anything would be an upgrade. ## Most praised reviews (10 highest-rated) ### 5/5 — Best option *2026-07-25, version 7.8* Pentair is the only company that keeps a history of usage. ### 5/5 — Works good *2026-05-29, version 7.8* Had almost 0 trouble - had to reinstall once cause it wouldn’t connect but that’s all 👍🏼 ### 5/5 — Help *2025-10-13, version 7.8* I can’t get my iPhone to connect with the system yet my wife who has the same iPhone connects just fine Help please. ### 5/5 — Great but needs patch *2024-12-05, version 7.8* For devs - Update or patch needed for iOS 18 and iPhone 16. Tested while on call with support and confirmed - great customer service btw. On older iPhone and iOS the app works… on new phones 16 and latest iOS18 it hangs on Local connection screen. Will update this review once patched. Thanks! ### 5/5 — Glad it’s fixed but… *2024-09-02* At the beginning of this summer, I spent hours with tech support trying to figure out why I could not connect. After resetting the protocol adapter and trying everything else they could think of, they told me my protocol adapter was too old and that I needed to buy a new one. That would have cost me over $500. Thankfully, I dragged my feet on making the purchase. I was happy to see the update fixed the issue and now I can connect locally and remotely, but how many people made the mistake in buying the new part? Why was tech support not able to identify that the issue was on your side, not mine? **Developer response:** Thank you for sharing your experience. We’re glad to hear your issue is resolved. We’ll forward your feedback to our team to improve troubleshooting processes. If you have any suggestions or additional questions, don’t hesitate to contact us at screenlogicsupport@pentair.com. We’re always here to assist you! ### 5/5 — App Update *2024-08-09* The ScreenLogic support people were great when I was having trouble logging in after an App update. They asked questions about the problem and then asked me to be patient while they researched the issue. In about a week they got back to me with a response and my problem was fixed. I use this App all the time and was lost without it Thanks!! **Developer response:** Hi, We're happy to hear your issue has been taken care of. If you need any further help or have any other concerns, please don't hesitate to email us at screenlogicsupport@pentair.com. We're here to support you. ### 5/5 — Schedule pause *2024-08-08* Is there not a way to pause a schedule temporary?. I having to delete the schedule for one day and then having to type it back in the next, there should be a pause. **Developer response:** Hi, thank you so much for the 5-star rating! Your experience truly matters to us. To ensure we can assist you with scheduling, please email a copy of your review and your username to screenlogicsupport@pentair.com. We're always ready to assist! ### 5/5 — Version 7.5 to 7.6 *2024-08-01* Hi, Once version 7.6 for screen logic was implemented, I was no longer able to locally to connect my WiFi as before with version 7.5 it worked fine. Please remedy this WiFi connection problem, thank you!!! Regards Thanks Pentair for the quick turn around solution on the WiFi network issue for version 7.6. The new version 7.7 has fixed it. Greatly appreciated!!! **Developer response:** Hi, We're glad your issue has been resolved. Should you need any more help or have additional questions, don't hesitate to reach out to us at screenlogicsupport@pentair.com. We're here to assist you and ensure a great experience. Thank you! ### 5/5 — Version 7.7 *2024-08-01* I lost the ability to connect via WiFi after installing Version 7.6. Version 7.7 resolves that problem and the app is working perfectly fine again. Thanks for the update. **Developer response:** Hi! It's great to know that your issue is resolved. If you require further assistance or have any concerns, please don't hesitate to contact us at screenlogicsupport@pentair.com. We're here to support you and make sure you have the best experience possible. Thanks! ### 5/5 — Working App *2024-08-01* My remote and local functions on my app are working perfectly. Thanks for getting this done. **Developer response:** Hi, we're glad your issue is resolved! If you need any further assistance or have any concerns, please don't hesitate to reach out to us at screenlogicsupport@pentair.com. We're here to help and ensure you have the best experience possible. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*