# Screwfix — user reviews > 150 indexed App Store user reviews of Screwfix by Screwfix Direct Limited, rated 4.81/5 from 145,382 ratings. - Source: https://appshunter.io/ios/app/screwfix/id1520659139/reviews - App overview in markdown: https://appshunter.io/ios/app/screwfix/id1520659139.md ## Newest reviews (11 of 150) ### 3/5 — Vouchers *2026-09-04, version 3.5.0* Your voucher system is ridiculous. It's the reason I stick with toolstation! ### 3/5 — Zizo ZTA *2026-08-27, version 3.5.0* Hello. I have extensive experience with Screwfix and I am proud to have dealt with them, especially their customer service in my city of Thumbray. They are very friendly and extremely helpful. However, I have some observations regarding the app; it is a bit slow, and I don't find it easy to return items through the app. It's very difficult compared to other apps, and there are no discounts like some other companies offer. Thank you ### 3/5 — App. Fails to Open *2026-08-21, version 3.5.0* The App. Has, once again started to hang on opening. I get frustrated with this and switch to the Toolstation App. Which has never failed to open. ### 2/5 — Waste of time *2026-08-17, version 3.5.0* The coin rewards you get for spending money, are not redeemable, as the App has no where to paste money off code. Really disappointing 🙄 ### 3/5 — App rubbish *2026-08-14, version 3.5.0* Not a very good app always having problems with it and the search engine is pathetic. ### 5/5 — Wow *2026-08-08, version 3.5.0* They have got everything ### 5/5 — On line shopping *2026-08-06, version 3.5.0* Outstanding easy to use site for shopping, good bargains and sales , excellent prices 👍👍 ### 5/5 — Great *2026-08-05, version 3.5.0* so easy to buy over the phone no hassle at all ### 3/5 — Rubbish App *2026-08-05, version 3.5.0* Phone app is useless Fortunately the store makes up for it ### 2/5 — Not so good on an iPad *2026-08-02, version 3.5.0* The app is great on pc, not too bad on a phone but awful on iPad - particularly when getting through the payment process. ### 5/5 — Northwich Team *2026-08-01, version 3.5.0* The app, website are good but the Team at Northwich are exceptional, always happy and happy to help A credit to your business ## Most critical reviews (10 lowest-rated) ### 1/5 — Connection *2026-09-07, version 3.5.0* App needs an update, constant connection issues because the app is not keeping track with iOS updates. ### 1/5 — Horrible in shop experience *2026-08-29, version 3.5.0* I was asked for “ID” when I arrived as the items I had ordered were “over £200”. I did not have my wallet as I had selected and paid for all the items on my phone. I was told repeatedly that it says so on the text. It does not - it says “Please bring your payment method with you and check-in on the app or in-store.” ID - which I did not have is a driving licence or something. I did the entire transaction on my phone - so my payment method is my phone, I had my phone on me which had the confirmation emails and texts. Other major retailers manage to cope with providing this as evidence of purchase for items significantly in excess of £200. I think Screwfix need to modernise a bit. As for the woman in charge, repeatedly and patronisingly telling me I should have brought something and how it’s on the text in a condescending tone were not helpful. She also said I needed to wait while she served another customer even though it was her colleague who asked her a question, not me. I was not once asked to show my email or text confirmation or what other ID I had on my phone - just lectured at like a naughty schoolgirl in front of other customers. Won’t be returning. ### 1/5 — New bad feature *2026-08-26, version 3.5.0* The latest version of the Screwfix app is now impossible to use if you connect to the internet with a (secure) VPN service. You now have to turn off your secure VPN connection to connect and use the app. Not a good update in my opinion. ### 1/5 — App Broken and doesn’t work *2026-08-21, version 3.5.0* App doesn’t work just sits there with a blue screwfix screen and never loads, very frustrating when you have an order to collect and you can’t get on the app to say you are there to collect? ### 1/5 — Stuck on splash screen *2026-08-20, version 3.5.0* Used to work and now it just gets stuck splash screen ### 1/5 — Still cannot filter by available at you local branch *2026-08-17, version 3.5.0* It’s 2026…. Why isn’t this a festure ### 1/5 — Navigation *2026-08-13, version 3.5.0* Please ensure that navigation controls are always on the screen on a small phone!! ### 1/5 — Slow and Glitchy *2026-08-09, version 3.5.0* I find it’s quicker using the browser than the app. Pages sometimes hang. Also noticed that you go through the payment process several, card shows serval pending payments but it sorts itself out eventually. ### 1/5 — Stops working every 2 weeks *2026-08-07, version 3.5.0* Frustratingly i have to delete and redownload this app every 2 weeks as it refuses to open. As a trademan i use screwfix daily but this issue is really frustrating. ### 1/5 — Infuriating app! *2026-07-31, version 3.5.0* Just let me browse! So bad, I just go to tool station now. ## Most praised reviews (10 highest-rated) ### 5/5 — ****GREAT SERVICE**** *2026-09-08, version 3.6.0* I find shopping on Screwfix the most satisfying thing I can encounter from just purchasing required items. I am always satisfied with the products and such a great and very CONSISTENT service. ****THANK YOU **** ### 5/5 — Mr H *2026-09-04, version 3.5.0* All good no problems ### 5/5 — Screwfix Porth *2026-09-02, version 3.5.0* I’ve been using the Screwfix store in Porth for a few years now and Hayley, Dewi, Rhys, Alex and Dianne are absolutely fantastic! As are all the other guys and gals that work there. They always go above and beyond to ensure I get what I need to keep my Handyman business, “Handy Harris Handyman Services” going efficiently and ensure that they keep a good stock of what I use regularly. They are so friendly and helpful, I always use these guys when I can! 5 stars from me! ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Gggg *2026-08-31, version 3.5.0* Vvvvb ### 5/5 — Always have what I need, always open, always cheerful and always helpful *2026-08-30, version 3.5.0* Just great… and local ### 5/5 — Essential *2026-08-29, version 3.5.0* What you need at a great a Price and super easy to use ### 5/5 — Essential to my renovation. *2026-08-26, version 3.5.0* In doing a full property renovation in a relatively rural area, Screwfix continue to save my day on numerous occasions. That forgotten tool, additional material, or new ppe, Screwfix and the team at Honley help me every time. ### 5/5 — Does what it says on the tin… *2026-08-19, version 3.5.0* App is easy to use and orders processed quickly. ### 5/5 — Top job *2026-08-18, version 3.5.0* Love the fact I can order from home then check in and collect as soon as I walk in👍 ### 5/5 — Love it *2026-08-15, version 3.5.0* What’s not to love --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*