# 来旺出海SCRM

> Cross-border e-commerce customer service message management and real-time translation tool. (iPhone/iPad app by 文翔 王.)

- Source: https://appshunter.io/ios/app/scrm/id6792731762 (this page in markdown: same URL + `.md`)
- Developer: [文翔 王](https://appshunter.io/developer/6792601011)
- Category: Business
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 16.0 · 5 MB
- Languages: American English
- Released: 2026-07-24
- Data updated: 2026-09-17
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/scrm/id6792731762/reviews.md

## What is 来旺出海SCRM?

来旺出海SCRM 是为跨境电商卖家打造的客服消息管理与实时翻译助手。你在电脑上登录自己的客服账号收发消息，手机端随时随地跟进，不错过任何一位海外客户。

主要功能：
• 消息集中管理：把与客户的往来消息集中在一处，按会话清晰呈现，随时回复。
• 实时翻译：收到的外语消息自动译成中文，你用中文回复、自动译成客户语言，沟通零障碍。
• 标签与分组：给客户打标签（重点客户、待跟进…），快速筛选、分类跟进。
• 快捷回复：常用话术一键发送，团队话术统一管理，提升响应效率。
• 多账号总览：查看各客服账号的在线状态，团队协作一目了然。
• 消息提醒：新消息实时通知，重要客户不遗漏。

适用人群：做跨境生意、需要高效管理海外客户日常客服沟通的卖家与客服团队。

注：本 App 需配合电脑端客户端使用，你在电脑上登录并管理自己的账号，手机端用于随时跟进。

## Key features

- Centralized message management
- Real-time translation
- Customer tagging and grouping
- Quick replies
- Multi-account overview
- New message notifications


## Frequently asked questions about 来旺出海SCRM

### What is 来旺出海SCRM used for?

来旺出海SCRM is designed for cross-border e-commerce sellers to manage customer messages and provide real-time translation. It helps centralize conversations, use quick replies, and track customer status, all while complementing a desktop client.

### How does the real-time translation feature in 来旺出海SCRM work?

Incoming foreign language messages are automatically translated into Chinese. When you reply in Chinese, it is automatically translated into the customer's language, facilitating seamless communication.

### Can I manage multiple customer service accounts with 来旺出海SCRM?

Yes, the app provides a multi-account overview, allowing you to see the online status of various customer service accounts. This feature is beneficial for team collaboration and understanding team workload at a glance.

### Does 来旺出海SCRM require a desktop client?

Yes, this app requires a companion desktop client. You will log in and manage your accounts on your computer, while the mobile app is used for on-the-go follow-ups and real-time notifications.

### What kind of customer information can I organize with 来旺出海SCRM?

You can organize customer information by applying tags such as 'key customer' or 'to follow up'. This allows for quick filtering and categorized follow-up, improving your customer management efficiency.

### How does 来旺出海SCRM help improve response efficiency?

The app features quick replies, allowing you to send frequently used phrases with a single click. It also supports unified management of team phrases, which helps in standardizing responses and boosting overall efficiency.

### Is 来旺出海SCRM available on multiple devices?

Based on the provided data, 来旺出海SCRM is currently supported on iPhones. It is designed to work in conjunction with a desktop client for comprehensive management.

### How often is 来旺出海SCRM updated?

The latest version, 1.0.26, was released on 2026-09-14, indicating recent development activity. The app was initially released on 2026-07-24, suggesting a consistent update schedule.

## Version history (last 5 releases)

### 1.0.26 — 2026-09-14

新增：客户资料可以填写邮箱（在「国家」下面一行）。
新增：客户资料改过还没保存就返回时，会先问一句是否保存。
优化：「快捷回复」更名为「快捷话术」，与电脑端叫法一致。
优化：快捷话术、快捷媒体两个面板整体改用 iOS 原生设计，两边的卡片、按钮、字号、配色统一。
优化：客户资料的国家列表更新为全球 245 个国家和地区（美国、加拿大等分开列出）。
修复：深色模式下「已保存」等提示看不清。
修复：快捷话术删除失败时不再毫无提示。

### 1.0.25 — 2026-09-12

优化：首次登录不再卡顿 —— 电脑端的历史会话改成分批同步，未读的会话优先同步，同步期间界面照常能用。
优化：会话列表拉取失败会自动重试，并明确告诉你还在重试。
新增：拍摄与相册合并成一个入口 —— 拍照、录像、从相册挑图片和视频都在这里；按住上滑可变焦；前置拍出来与取景一致。
新增：快捷媒体 —— 电脑端设好的常用图片、视频、文件，手机上挑一挑直接发给客户（素材在电脑端设置，需电脑端为较新版本）。
新增：客户信息页可显示客户当地的日期和时间，避免在对方深夜时打扰（在客户信息里设置国家即可显示）。

### 1.0.24 — 2026-09-08

修复：点开「号管理」后 App 卡顿甚至无响应。优化：消息很多时更流畅；号状态获取失败时会明确提示并可重试。

### 1.0.23 — 2026-09-05

修复：打开键盘再收起后对话内容消失。优化：会话很多时消息列表更流畅（每条新消息不再整表重拉、不再卡主线程）；打开会话与冷启动更快；静音状态多端同步更准；出向消息送达状态实时更新。

### 1.0.21 — 2026-09-03

打开客户会话不再白屏——进去立刻就有聊天记录，随后自动与电脑端对齐。

聊天记录翻到最顶会自动拉取更早的消息，不用再点「查看更早消息」；拉取期间顶部有小提示，拉完自动消失。

修复：往上翻聊天记录时，中间可能缺一段、翻到顶就提示没有更早消息的问题。现在会完整拉回全部历史。

未读消息改用数字角标：绿色数字是真实未读条数，绿点是你手动标记的未读。底部「消息」上会显示未读总数；双击「消息」可以依次跳到下一条未读会话。

新增会话静音：长按会话选「静音通知」，与电脑端双向同步。静音的会话来新消息只显示红点，不再打扰你；昵称行右侧常驻静音图标。手机上标为未读或取消未读，电脑端同步生效。

看过一次的图片、视频、语音会存在手机里，再次打开秒开，没有网络也能看（保留 90 天）。自己发出去的图片、视频、语音发送时即缓存，下次打开不必再从电脑端取。

发送媒体与下载文件改为后台传输：提示会明确告诉你「无需等待，后台会持续进行，直至完成」，可以随时离开会话页甚至退到后台。视频改为下载完成后播放，加载进度是真实百分比，不再边下边卡。

全 App 的提示统一为居中样式，发送视频不再同时弹两个提示。

此前版本内容：聊天页「拍摄」（轻触拍照、按住录像，可变焦、可开灯，拍完预览确认再发送）；新消息通知显示客户头像（锁屏同样显示）；打开会话直接停在最新消息；录音被来电打断会自动暂停，挂断后可接着录。

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-17.*