# 智齿客服SDK

> Customer service SDK for businesses with online chat and user data integration. (iPhone/iPad app by Beijing Sobot Technologies Co., Ltd..)

- Source: https://appshunter.io/ios/app/sdk/id1507872824 (this page in markdown: same URL + `.md`)
- Developer: [Beijing Sobot Technologies Co., Ltd.](https://appshunter.io/developer/1052666066)
- Category: Utilities, Productivity
- Price: Free
- Rating: 4.50/5 from 2 App Store ratings · 4 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 19 MB
- Languages: Chinese
- Released: 2020-08-05
- Data updated: 2026-06-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sdk/id1507872824/reviews.md

## What is 智齿客服SDK?

智齿客服SDK具有以下特性

在线咨询：咨询机器人、咨询人工客服（收发图片、发送语音）、发送表情；
指定技能组接待；
排队或客服不在线时引导用户留言；
机器人优先模式下隐藏转人工按钮，N次机器人未知问题问题是显现；
客服满意度评价：用户主动满意度评价+用户退出时询问评价；
传入用户资料：用户对接lD+基础资料+自定义字段；
传入商品来源页：来源页标题+来源页URL；
高度自定义UI；

## Key features

- Online chat with bots and human agents
- Image, voice, and emoji messaging
- User satisfaction evaluation
- Pass user and product information
- Highly customizable UI
- Skill group routing
- Offline message guidance

## Recent user reviews (4 of 4)

All indexed reviews: https://appshunter.io/ios/app/sdk/id1507872824/reviews.md

### 4/5 — 使用方便

*2025-07-15*

使用简单，没有学习难度，好用

**Developer response:** 感谢您的支持，我们会继续努力，提供更好的产品体验。

### 5/5 — 简单易用

*2025-07-11*

界面简洁，运行平稳流畅

### 5/5 — 非常感谢

*2025-05-14*

很实用的一款软件

### 5/5 — 好

*2025-05-09*

好

## Frequently asked questions about 智齿客服SDK

### What is 智齿客服SDK?

智齿客服SDK is a utility application that provides businesses with a customer service solution. It enables online chat with both automated bots and human agents, allowing for rich media communication and user feedback collection.

### Does 智齿客服SDK support offline users?

Yes, 智齿客服SDK guides users to leave messages when a human agent is unavailable or when the user is in a queue. This ensures that customer inquiries are not lost even outside of active support hours.

### Can I customize the user interface of 智齿客服SDK?

Yes, 智齿客服SDK offers a highly customizable UI, allowing businesses to tailor the look and feel to match their brand identity and user experience preferences.

### How does 智齿客服SDK handle user data?

The SDK allows for the passing of user data, including their ID, basic profile information, and custom fields. It can also pass product source page details like title and URL for context.

### What is the update frequency for 智齿客服SDK?

The latest version of 智齿客服SDK is 3.1.9, and it was last updated on February 13, 2023. This indicates a relatively active development cycle for the application.

### Is 智齿客服SDK available on multiple devices?

智齿客服SDK is supported on iPhone and iPod devices. It is designed for mobile integration within applications on these platforms.

### What is the user sentiment for 智齿客服SDK?

Based on the available data, 智齿客服SDK has a rating of 4.5 stars from 2 ratings. This suggests a generally positive user reception for the application.

### Does 智齿客服SDK have ads?

No, 智齿客服SDK does not contain advertisements. The application is free to use without any ad interruptions.

## Version history (last 5 releases)

### 3.1.9 — 2023-02-13

1. 【新增】海外版UI界面调整 （帮助中心、技能组弹窗3种样式、切换机器人弹窗样式、选择留言模板弹窗样式）   
2. 【优化】转人工评价标签获取问题优化

### 3.1.7 — 2022-11-21

1.【新增】机器人点踩支持在消息底部和右侧显示

### 3.1.3 — 2022-07-07

1.【新增】排队自动断开结束会话     
2.【优化】发送消息被键盘遮挡的问题    
3.【优化】重建会话按钮多次连续点击异常问题  
4.【优化】排队个数提示消息出现没有显示的问题 
5.【优化】留言记录页面在横屏下，留言状态按钮显示问题
6.【优化】仅人工模式结束会话后，默认页面标题不再显示

### 3.1.0 — 2022-04-15

1.【优化】国际化文件中“按住 说话”空格导致翻译识别失败问题   
2.【优化】解决录音快速松开偶发显示异常问题  
3.【优化】显示“是否结束会话”提醒时，点击“结束会话”返回页面跳转问题  
4.【优化】发送订单卡片样式（只有图片和订单号）时卡片显示问题  
5.【优化】仅机器人、关闭留言、开通语音功能，UI显示异常  
6.【优化】查看大图时来新消息显示异常  
7.【优化】返回弹评价，会先返回页面再弹评价问题，应该评价完再返回页面  
8.【新增】机器人语音消息，历史记录无法显示   
9.【优化】关键字转人工指定技能组后不再显示选择技能组界面   
10.【优化】解决重复点击转人工技能组时，多次跳转训前表单界面问题

### 3.0.9 — 2022-04-04

1.【新增】无网络或网络异常无法启动客服时，新增无网络提醒页面  （断网进入聊天页面即可看见）
2.【新增】可指定普通模式显示，客户对接时无需删除资源即可仅显示高亮风格  （设置-自定义UI设置，最下面themeStyle属性）
3.【新增】排队时，实时获取客服结束提示语(排队是下推的，不修改不会有影响)  
4.【优化】iOS12低版本使用自动补全功能，可能引起内存溢出问题  
5.【优化】兼容时间计算差值时毫秒和非毫秒，解决可能重复初始化问题  
6.【优化】接口加载异常时显示统一提示语  （网络错误提示，已经去掉）
7.【优化】解决国际化时区日志文件过期校验失败问题   
8.【优化】多伦会话模板4展示效果适配

## Apps similar to 智齿客服SDK

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [药小代](https://appshunter.io/ios/app/id6730118111) | — | Free | Utilities |
| [NBBOSS](https://appshunter.io/ios/app/nbboss/id6755033246) | 5.0 (3) | Free | Utilities |
| [莺语客服](https://appshunter.io/ios/app/id1631263566) | — | Free | Utilities |
| [虹图+丨在线客服系统](https://appshunter.io/ios/app/plus/id1666139109) | — | Free | Utilities |

## More apps by Beijing Sobot Technologies Co., Ltd.

- [Sobot.](https://appshunter.io/ios/app/sobot/id1052666067)

All apps by Beijing Sobot Technologies Co., Ltd.: https://appshunter.io/developer/1052666066

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-04.*