# SEB cares

> Electricity service management app for viewing bills, reporting issues, and tracking consumption. (iPhone/iPad app by Sarawak Energy.)

- Source: https://appshunter.io/ios/app/seb-cares/id1069828076 (this page in markdown: same URL + `.md`)
- Developer: [Sarawak Energy](https://appshunter.io/developer/1069828075)
- Category: Business
- Price: Free
- Age rating: 17+
- Requires: iOS 15.0 · 105 MB
- Languages: American English
- Released: 2016-02-18
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/seb-cares/id1069828076/reviews.md

## What is SEB cares?

“SEB cares” is here to serve you better. Update or download the app today to use the app with a brand-new look!

Easily perform your electricity-related transactions by:


•	Viewing your bills and pay anytime through the app
•	Reporting your customer service and technical issues using the ‘Make a Report’ feature, and keeping track of the status
•	Tracking your electricity consumption for 3, 6 and 12 months in a single screen
•	Receiving real-time alerts on planned and unplanned power outages
•	Subscribing to our e-Bill service to receive electronic bills on time
•	Getting in touch with our virtual assistant CARINA
•	Accessing in three (3) different languages – English (default), Bahasa Malaysia and Mandarin


Best of all, the app is free! Get the app now and stay connected with Sarawak Energy wherever you go.

## Key features

- View and pay electricity bills
- Report customer service and technical issues
- Track electricity consumption
- Receive power outage alerts
- Subscribe to e-Bill service
- Virtual assistant support
- Multilingual support

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/seb-cares/id1069828076/reviews.md

### 1/5 — Unreliable

*2021-03-15*

Cannot log on even after reset password was entered. App works fine when first introduced.

### 1/5 — System non available

*2020-11-21*

Why take so long to revive? App still non accessible.

### 5/5 — Improved a lot

*2016-08-22*

Improved a lot since very 1st version

## Frequently asked questions about SEB cares

### How do I pay my electricity bill with SEB cares?

You can easily view your bills and make payments directly through the app. The app allows for convenient and timely bill settlement.

### Can I report technical issues using SEB cares?

Yes, the app features a 'Make a Report' function where you can report customer service and technical issues. You can also track the status of your reports within the app.

### Does SEB cares show my electricity usage history?

Yes, you can track your electricity consumption for the past 3, 6, and 12 months on a single screen within the app.

### Will SEB cares notify me about power outages?

The app provides real-time alerts for both planned and unplanned power outages, keeping you informed about any disruptions.

### Is SEB cares available in multiple languages?

Yes, SEB cares supports three languages: English (default), Bahasa Malaysia, and Mandarin, making it accessible to a wider user base.

### What is the age rating for SEB cares?

SEB cares has an age rating of 17+, indicating it is intended for mature users.

### How often is SEB cares updated?

The latest version of SEB cares is 21.1.1, and it was last updated on February 9, 2026. This suggests a consistent update schedule.

### Does SEB cares have ads?

No, SEB cares is free to download and use and does not contain advertisements.

## Version history (last 5 releases)

### 21.1.1 — 2026-02-09

Bug fixes and dependency updates

### 21.1.0 — 2024-05-13

1. Support e-Wallet payment method
2. ⁠Bring Google services up to date with the latest version
3. ⁠Rectify minor flaws

### 21.0.0 — 2023-05-31

We’ve updated the new UI and make features load faster.

### 20.1.0 — 2022-09-13

Bug fixes and performance improvement

### 20.0.0 — 2022-08-21

Bug fixes and performance improvement.
CR13 - Card pay changes

## Apps similar to SEB cares

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [MiCar Driver](https://appshunter.io/ios/app/micar-driver/id1580559660) | — | Free | Business |
| [CIEC](https://appshunter.io/ios/app/ciec/id1578402980) | — | Free | Business |
| [SarawakPass](https://appshunter.io/ios/app/sarawakpass/id6502891393) | — | Free | Business |
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| [Focus Building Inspections](https://appshunter.io/ios/app/focus-building-inspections/id1587251620) | — | Free | Business |

## More apps by Sarawak Energy

- [SAREF 4.0](https://appshunter.io/ios/app/saref-40/id6749672343)

All apps by Sarawak Energy: https://appshunter.io/developer/1069828075

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*