# SEC3URE GO! — user reviews > 55 indexed App Store user reviews of SEC3URE GO! by symplr software LLC, rated 1.20/5 from 168 ratings. - Source: https://appshunter.io/ios/app/sec3ure-go/id1470693988/reviews - App overview in markdown: https://appshunter.io/ios/app/sec3ure-go/id1470693988.md - Rating breakdown: 5★ 6 · 4★ 1 · 3★ 1 · 2★ 3 · 1★ 157 ## Newest reviews (19 of 55) ### 1/5 — Works with not working Sec3ure app *2022-03-11* This app connects badge to the Sec3ure app that has been loading for 30 minutes as of this writing. If your management switches to this with soooo many bad reviews, look for the new car in his driveway. Without kickbacks, no one would choose this. ### 1/5 — Least user friendly app *2022-02-24, version 2.0* Least intuitive app I have ever had to use for hospital clearance ### 1/5 — Where'd my review go? *2022-02-09, version 2.0* I was highly critical of this company in a prior review. How did my review disappear? ### 1/5 — Always doesn’t sync *2021-11-15, version 2.0* Terrible functionality. Need to always remove and reinstall the app in order for it to sync the badge to my iPhone. ### 1/5 — Badge is connected but the pop-up says not connected *2021-09-14, version 2.0* Out of the three months I had this thing as connected maybe twice I had to manually printing it ### 1/5 — Can’t type to pair?!? *2021-08-25, version 2.0* How in the world am I supposed to use this device when you can’t type in the code to pair the badge? The code generates on the badge, but the app won’t open a keyboard to enter. This is just a useless piece of plastic making my lanyard even heavier. ### 1/5 — Drains battery *2021-07-13, version 2.0* App has to use your location “always & precisely”. Absolutely drains your battery. Your lucky if your phone lasts half the day. Not ideal when working in surgery. ### 1/5 — What a piece of crap!!!! *2021-05-05* First of all, with this new service, I now need to go to my job location at least 45 minutes earlier now. It used to be 30 minutes with the old way of checking in, but this “ time Saver” is a piece of crap! I didn’t think they could make it worse but they did! I didn’t want this new service, but they told me If I wanted to work, I have to pay for it. These companies extort money out of us self-employed contractors. Most think that these companies they represent pay for all these fees, while they do not. I pay over $1000 these services & they know nothing about me and holds a lot of my personal information hostage. This is worse than a union. Reminds me how the mafia used to run things,! They give you no choice, you pay these companies a substantial fee in order to work, even though they have no association with you and know nothing about what you do and what is required of ourselves. How is this company still running? This is extortion! How is this legal? What a joke! It just shows you how the top brass at all this “non profit “ hospitals know nothing and I’m sure they’re getting a kickback in some form from these companies!!! No wonder healthcare is failing us! ### 1/5 — I already hated this company *2021-03-10* And then I received this little eBadge in the mail - it won’t work with my iPhone 11. Why is there two apps to accomplish this? I can’t even hit the menu button as it’s over the iPhone clock ### 1/5 — Bring on the class action suit! *2021-03-07* In addition to being a classic example of pay-to-play business, intellicentrics has recently tried to impose a penalty for allowing your subscription to lapse. When I called their phone support to take offense, and pointed out that I am under no requirement to maintain a subscription with them when it is not needed (see Costco class action settlement), they immediately waived the penalty. ### 1/5 — Terrible app. Terrible company *2021-03-02, version 2.0* You would think that with the amount of money this company charges for their digital badge and yearly device fees that they could develop an app that actually works half the time. Terrible app. Terrible company. ### 1/5 — Extortion *2021-01-05, version 2.0* As stated in the previous review, this is straight up extortion. I’m am currently in talks with a lawyer to see what type of class action recourse medical vendors have. ### 1/5 — Extortion *2021-01-04* This company and your $50 technology upgrade, which literally no one ever asked for but we are forced to pay for, is complete extortion. Your company is parasitic providing no value to the healthcare system. Shameful. Completely shameful 👎🏼 Hey hospitals, do you really think this service is free to you?! The fees all get passed along. Enjoy. ### 1/5 — HORRIBLE *2020-12-23* If I could give 0 stars I would. The only thing I will give this company credit for is finding a way to scam industry into giving them more money on a regular basis. Somehow they’ve convinced hospitals that industry is incompetent and can’t regulate their own employees. The badge rarely works if ever and is a giant waste of time and money. You should be embarrassed for promoting this ### 1/5 — Absolutely awful! *2020-12-11* I wish there was a 0 star selection. I hate that I have no option but to use this app. There is zero customer support, the app crashes constantly, badge does not connect or can’t be found. Using this app is one of the worst parts of my job. ### 1/5 — There are much better vendor options out there *2020-11-23* Not that I like any of the vendor credentialing services, (If you the hospital don’t trust the vendor you are working with to put people you trust in your facility, you should not be working with them in the first place.) but this is the most complicated and most expensive one by far and for no reason that I can see. This is sad because Reptrax used to be one of my favorites. Now Symplr, Greenstreet and even HWS are far better options. ### 1/5 — Can then get worse? *2020-11-06, version 2.0* By far the worst credentialing service. It pains me to have to give them money just to be able to go to work. If I could give it Zero Stars I would ### 1/5 — Doesn’t Transmit *2020-10-27, version 2.0* The app says it’s transmitting to the badge but the badge never changes or does anything. ### 1/5 — Scam *2020-10-25* Companies like this provide no actual benefit to hospitals vendors or patients. The only solace that I have, is that truly bad ideas, usually go away. Once the hospitals and vendors figure out a way to cut this zero benefit, dead weight, extortion-based company, and companies like it, out of the equation, the better off we will all be. ## Most critical reviews (10 lowest-rated) ### 1/5 — What a scam *2025-09-17, version 2.3.1* Symplr and Intellicentrics have “merged” HOWEVER, you still need to pay for 2 subscriptions with both companies while they “merge”. What a joke and a way to STEAL money! ### 1/5 — Awful *2025-01-17, version 2.3.1* Awful software and awful customer service. Both the app and customer service are slow and unresponsive ### 1/5 — GPS Tracking *2024-03-26* This requires you grant GPS tracking ALL THE TIME! Not just when using the APP. ALL THE TIME. Meaning this company can track your phone where ever you go. Not just in their contracted facilities when you are working. It’s a complete invasion of your privacy. The app will not function if you choose only while using the app. I’ve complained to the company multiple times over the years and the basically te me to pound sand. ### 1/5 — A piece of crap *2023-09-14, version 2.3.1* This is the biggest piece of crap. It never works. I think the vendors who sign up for this service needs to be aware of how this company is screwing them out of money! ### 1/5 — Criminals *2023-07-17, version 2.3.1* Extortion. Plain and simple. Hope the CEO of this company can sleep at night knowing he’s shaking down every self employed contractor at the hospital ### 1/5 — Always tracking *2023-06-04, version 2.3.1* This company will stalk you ### 1/5 — App Store. *2023-05-17, version 2.3.1* It’s shocking that apple would allow this trash on its platform. This App and its services rarely work, and when it does work, it shows how bad this app and its service really are. Apple should do a better job vetting these apps. ### 1/5 — NEVER WORKS *2023-03-31, version 2.3.1* Should be super convenient- but the app and badge have worked maybe 5% of the time. Never sync correctly, don’t update - complete waste of money for this badge and app. ### 1/5 — Driving up the cost of healthcare *2022-12-01* This mobile app - badge combination consistently takes longer to use and often malfunctions. Wasted 37 minutes so far today with it and with the help desk. New badge, recently updated app, updated iPhone iOS. Disturbing to say the least. Negatively impacting our ability to support caregivers in surgery. ### 1/5 — Ditto *2022-07-08* Is there 0 stars option?? This app absolutely #%!*suxxxx!!! I can’t use it 90% of the time! And yeah the fees….don’t get me started on that but the previous reviewer said it all! Makes our jobs even harder than they already are! What good is the bluetooth badge if you can’t even use it??! This us what i pay $300 for? What a rip off!! Thanks for nuthin. ## Most praised reviews (4 highest-rated) ### 3/5 — Biomed *2020-08-17* I need to check in and out of facilities constantly. The old system was cumbersome and generally required constant password changes. The new go system looks like it will be an improvement. The problem is that it doesn’t let you check out. Also, I have to pair my phone to the badge for every function. The badge is a little heavy and cumbersome. **Developer response:** Thank you for sharing your feedback. It’s extremely helpful for us to hear from our users and continue to enhance our products with you in mind. You should not have to re-pair each time. If you would like us to investigate, please contact CustomerService.US@IntelliCentrics.com. We’d love to hear more about your experience and help you to get the most from your Go! Badge. ### 2/5 — Review above *2021-03-31, version 2.0* Absolutely agree. They have a $39 criminal background check for one hospital? I already had to pay for 2. Not paying for another. ### 2/5 — Great Idea, Poor Execution *2020-07-12* At first I thought this would be a cool idea because many times I am going in to support a procedure before the vendor credentialing office opens, or sometimes I can't take the time to walk across the hospital just to badge in. Unfortunately in practice, this app/virtual badge has proven not very helpful. First, the app/virtual badge crashes often. Secondly, many hospitals aren't aware of the virtual badge and will make you print a paper badge in addition to virtual badge. I realize the latter is a fault of the hospital and not Reptrax, but the company should do a better job alerting customers to changes in badging options. Lastly, the app is a huge drain on my phone battery. Hopefully kinks get fixed on version 2.0, but I'm sure that'll cost vendors another $50. **Developer response:** Thank you for sharing your feedback. It’s extremely helpful for us to hear from our users and continue to enhance our products with you in mind. We are looking into the crashes and hope to have resolved very soon. If you want us to follow up, please contact CustomerService.US@IntelliCentrics.com, and we’d love to hear more about your experience. ### 2/5 — Good idea, but App crashes a lot *2020-07-08, version 1.1.20* Like the concept but the cost and the frequent crashing of the app make it annoying. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*