# SecFed Bank — user reviews > 11 indexed App Store user reviews of SecFed Bank by Security Federal Savings Bank, rated 4.83/5 from 974 ratings. - Source: https://appshunter.io/ios/app/secfed-bank/id1501568699/reviews - App overview in markdown: https://appshunter.io/ios/app/secfed-bank/id1501568699.md - Rating breakdown: 5★ 876 · 4★ 68 · 3★ 10 · 2★ 3 · 1★ 16 ## What do users think of SecFed Bank? Overall sentiment: negative **Pros** - 👍 Great small town bank feel - 🚀 Easy to use utilities **Cons** - 🤯 Not user friendly for non-tech savvy users - 🐛 Frequent log outs and account issues - 🤔 Inconsistent app experience across devices - 😤 Frustrating mobile deposit process **Commonly reported bugs** - Login issues and incorrect security question responses - Disappearing messages and notifications **Most requested features** - Simpler, more traditional banking experience - Improved compatibility with older devices ## Most critical reviews (10 lowest-rated) ### 1/5 — New App *2025-07-06, version 25.16.02* The bank was better before all the changes they are making. The new app is not user friendly- at least not for those of us that are not tech savvy. It is honestly become more of a hassle to have my account than what it would be to use cash app! I’m considering switching banks. Which is unfortunate. I’ve banked here since I was had a youth account and I’m in my 40’s now. I don’t like change, that’s the only reason I’m trying to tough this out. But the app…it’s making it really hard to tough it out much longer. I will say Courtney is the best lady in Kokomo! I’d hate to leave her, but I need something a little more simpler/traditional. ### 1/5 — Slow *2025-06-17, version 25.16.02* Can’t log on and check account. Takes forever to update account. ### 1/5 — Newest App *2025-06-10, version 25.16.02* Original app much much better!!! More intuitive. ### 1/5 — Hate it *2025-06-06, version 25.16.1* Quite possibily the worst bank on the planet. Absolutely hate it. If you have the option, go somewhere else. Logs me out all the time and then did forgot password and it said answer a security question, which I knew the answer to and said I was wrong. Always getting card rejected because payments are too high or I’m in a “weird” location and I’m forced to call the bank to verify it’s me using my card. Horrible experience since I started using sec fed. Trying to leave as we speak. ### 1/5 — New Version = Not Good App *2024-03-21, version 3.5.0* I was just fine with old app, at least I could do my banking now with So called better app, I can’t not use unless I buy a newer version of IPHONE which I can’t afford right now. They said that I can use the web format ,so I guess all customers are not the same either your rich and have money and can afford a New IPHONE and be able to use New app or you can’t afford a New IPHONE and can’t use the New app. Hmm doesn’t seem fair to me. Thank You: Kevin ### 1/5 — Annoying *2023-02-13, version 2.48.0* Doesn’t work well. Messages between you and the bank don’t show up half the time and disappear and i can figure out how to view them again. Also Mobil depositing is a nightmare don’t bother. ### 2/5 — App not working *2023-10-05, version 3.6.0* This app isn’t working with my iphone 7 ### 5/5 — Great people *2023-09-06, version 3.6.0* Great small town bank feel ### 5/5 — Easy *2022-02-25, version 2.38.1* Not much else to say, all the utilities are there and they are easy to use! Much better than my previous bank. ### 5/5 — Awesome *2020-08-10, version 2.21.0* Security federal your simply the best! Thank you! ## Most praised reviews (1 highest-rated) ### 5/5 — Love the functionality *2020-06-10, version 2.18.3* I love how easy this banking app is to navigate and use. The design is very nice and I love that I can send a message to my banker from within the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*