# Second Phone Line Ninja Number — user reviews > 62 indexed App Store user reviews of Second Phone Line Ninja Number by Ninja Number, LLC, rated 3.96/5 from 169 ratings. - Source: https://appshunter.io/ios/app/second-phone-line-ninja-number/id1433802764/reviews - App overview in markdown: https://appshunter.io/ios/app/second-phone-line-ninja-number/id1433802764.md - Rating breakdown: 5★ 113 · 4★ 11 · 3★ 7 · 2★ 2 · 1★ 36 ## What do users think of Second Phone Line Ninja Number? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Affordable - 👍 Great for business - 👍 Simplifies life - 👍 Useful features - 👍 Good concept - 👍 Seamless setup - 👍 Functionality - 👍 Organizes calls/texts - 👍 No missed calls - 👍 Cost-effective **Cons** - 😞 Terrible customer service - 😞 No response from support - 😞 App is slow/sluggish - 😞 Login issues - 😞 Billing problems - 😞 Cannot cancel subscription - 😞 App not working - 😞 Technical issues - 😞 Fraudulent billing - 😞 Poor app performance - 😞 Calls cut off abruptly - 😞 Hacked/hijacked number - 😞 Not as functional - 😞 Overly complex - 😞 Glitches in signup **Commonly reported bugs** - Unable to login - App not working - Calls not ringing - Phone number invalid - Cannot cancel subscription - Monthly payments taken without service - Emails ignored - Customer service number connects to wrong company - Leads and conversations deleted - Missed call to text option not working - App is laggy - Verification code issue during signup - Texting problem unresolved for months - Inability to receive texted codes - Incoming and outgoing calls cut off - No number provided after subscription charge - Number hacked and receiving spam calls - Mistake on their end with company name spelling - App takes forever to open - Cannot sign up, only sign in option - App doesn't take login and password - Charged for expired subscription, cannot use number - Asking for location when redownloading - Error during subscription process - App doesn't work after creating account and paying - App appears free but charges monthly fee - App forces user to open app instead of browser **Most requested features** - Instructions on how to edit phone number - Ability to cancel subscription in app/website - Improve app speed and performance - Fix missed call notifications - Add live rep option at a lower fee ## Newest reviews (12 of 62) ### 2/5 — Unable to login via phone app *2026-02-11, version 8.3.4* I have been attempting to access the application for some time, but I have not been successful. I contacted support; however, I have not received a response. Could someone please look into this issue? ### 2/5 — Poor service and horrible app *2023-10-27, version 7.2.8* We are stuck because of the phone number but horrible app and no one gets back to you. Second time all my leads and conversations were deleted. Do better or stop charging people, do this for free because it’s not a business. ### 1/5 — incoming and outgoing calls *2022-11-06, version 7.2.8* the call is always abruptly cut off before i can answer, it's ridiculous because those is a business number ### 1/5 — I have been cheated *2022-09-03, version 7.1.1* I just subscribed and the subscription was charged 10 dollars which they did not give me any number for a month a refund of the money ### 1/5 — AWFUL stay away *2022-01-26, version 6.8.8* No customer service, no support or technical help. If you're lucky enough to get through to the customer service, they're rude. I had an issue setting up the app becuase of a mistake on their end. They had my company name misspelled on their system so I could not use the app for several days while I was paying and giving my number for customers to call. My number is hacked and I receive 2-3 calls EVERY DAY from hackers, spammers! Every day!I also receive calls from random people who call my number back because they’re scammed and then I try to explain and apologize to them that my number is hacked and it’s not me who is calling them but some scammer using the ninjanumber. I asked about the hacked and hijacked number issue, no solution was offered from the customer service. They said it was just the part of the deal. ### 1/5 — Awful *2022-01-26, version 6.8.8* No customer service, no support or technical help. If you're lucky enough to get through to the customer service, they're rude. I had an issue setting up the app becuase of a mistake on their end. They had my company name misspelled on their system so I could not use the app for several days while I was paying and giving my number for customers to call. My number is hacked and I receive 2-3 calls EVERY DAY from hackers, spammers every day! I asked about the hacked and hijacked number, no solution was offered from the customer service. They said it was just the part of the deal. ### 2/5 — Unable to setup *2022-01-21, version 6.8.8* Not very easy to setup as far as getting calls to come in. The call comes thru after the missed called. ### 3/5 — Delay of opening *2021-10-16, version 6.6.5* It take forever for the app to open ### 1/5 — Great service *2021-10-12, version 6.6.5* Ninja numbers service makes my business phone needs easy and simply for my clients and I. I highly recommend them to others. ### 4/5 — nice *2021-08-04, version 6.4.4* works well for work ### 3/5 — Need help! *2021-07-01, version 6.4.4* My husband can’t figure out how to get into his account that he is paying for. The number says invalid and cannot reset password. Pls help. ### 1/5 — Very slow and sluggish 40% Usable *2021-03-06, version 6.2.0* The offered features are great. But contacts aren’t usable must manually enter because of number formatting - I guess. Don’t expect speed. It spins and spins and spins but finally you can read messages and respond but be very very patient. Tech support answer- it works great on my Samsung, no clue about IOS or Iphone, no solutions. Apparently the development team has abandoned this project as no updates or improvements for 5+ months. Kept hoping for improvement, hoping for actual tech support, wait is over I’m switching to Text Magic. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible customer service *2025-09-13, version 7.2.8* After having the service for a few years I changed my cell number. There are NO instructions on how to edit so you can continue to get calls- I USE THIS FOR MY EVENT VENUE. So after calling 3 times, sending 2 messages and still no reply or help- I’m saddened and disappointed but I guess you get what you pay for and $9/ month doesn’t buy good service. I do NOT recommend. ### 1/5 — Fraud *2024-09-20, version 7.2.8* I haven't been able to use their services for over six months, and restoration attempts have failed. However, monthly payments are still being taken from my account. The customer service number on Google connects to a different company, and my emails have been ignored. I consider this fraudulent, as payments are deducted without service delivery. ### 1/5 — WARNING: DO NIT USE *2024-05-04, version 7.2.8* WARNING @ninjanumber is a fraud. Do not sign up for a free trial. We did, then cancelled. But they have been fraudulently bill us since Aug 2023. No email replies. Phone number always goes to an answering service who takes a message that is never returned. ### 1/5 — Horrible Support and Bad Product. *2024-03-23, version 7.2.8* After multiple calls and emails we have still received zero support response to their many technical issues. Absolutely the worse I’ve seen and we are regretting this decision. Our phone is not working and they have no ability or willingness to help. Please don’t make the same mistake we did. Try another company. ### 1/5 — Canceling plan. *2024-01-17, version 7.2.8* It won’t let me cancel my subscription or my plan. As of today I am canceling this plan. Please do not charge my card any more. Sarah Avena ### 1/5 — Can’t cancel free trial, features don’t work as advertised *2023-08-12, version 7.2.8* I trialed Ninja Number as I was interested in the missed call to text option that was advertised. Upon registering my number, I found out this option was not working. I called and submitted a ticket with customer service, and never heard back. I also called to cancel my free trial before the week ended, as there was no way to cancel in the app. I was assured it would be cancelled. Of course, I was charged. The app is laggy, and it overall just feels like a scam. I will have to dispute with my bank now and hopefully will be able to prevent being charged next month. ### 1/5 — Worse *2023-04-24, version 7.2.8* This app is the worst can’t even signup there jeep asking me to input a verification code sent the phone number I am trying to purchase like how is that possible to get a code from a number I haven’t even purchased yet what a dumb app ### 1/5 — Customer service *2023-02-28, version 7.2.8* Customer service is terrible, I’ve been waiting over three months now to get my texting problem resolved. No response from ninja. ### 1/5 — I need an answer!!!!! My account is not working *2022-11-23, version 7.2.8* Hi, I’m not able to login to my account. When I use my current ninja number it says that it’s an invalid username. I’ve been trying to contact some support with no success. Please get back to me ASAP since this line is a business line. Thanks ### 1/5 — Not as functional as I thought *2022-11-07, version 7.2.8* Hindered by the inability to receive texted codes ## Most praised reviews (10 highest-rated) ### 5/5 — Great Setup! *2024-08-28, version 7.2.8* Starting my own small business has been a learning curve for sure. Ninja number was a component of that setup, but this has been such an easy and seamless process. Thank you Ninja Number! ### 5/5 — So far so good. *2023-05-23, version 7.2.8* Had issues finding the right price and a virtual phone system that has an area code /phone number for my area. Ninja number checked all the boxes! ### 5/5 — Great *2022-06-28, version 7.1.1* Easy to use and affordable ### 5/5 — Recommend *2021-12-08, version 6.8.8* Definitely love this app! ### 5/5 — Everything I hoped for with this service *2021-09-28, version 6.6.5* Love the transcription ### 5/5 — Love ittt!!!! *2021-05-13, version 6.4.4* I love this app just wish the live rep wasn’t so pricey bc I’m hoping to generate a lot of business I’m thinking a set fee would be suitable ### 5/5 — So far so good *2021-04-26, version 6.4.4* It has been everything I wanted and needed for my business line. Hopefully it will be enough for a while as my business grows. ### 5/5 — Nonprofit *2021-01-18, version 6.2.0* Great service. ### 5/5 — Fahad317 *2021-01-04, version 6.2.0* Perfect ### 5/5 — Awesome Number Forwarding Service *2020-11-03, version 6.2.0* I use Ninja Number for my business line. I bought an 800 number from them and I’m able to send and receive texts with the number. I’m digging the service so far. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*