# Secret Escapes: Hotel & Travel — user reviews

> 82 indexed App Store user reviews of Secret Escapes by Secret Escapes GmbH, rated 4.76/5 from 20,432 ratings.

- Source: https://appshunter.io/ios/app/secret-escapes-hotel-and-travel/id491795074/reviews
- App overview in markdown: https://appshunter.io/ios/app/secret-escapes-hotel-and-travel/id491795074.md

## Newest reviews (14 of 82)

### 3/5 — App is very buggy

*2025-10-18, version 6.48.0*

Many features within the app don’t appear to work. I try pressing the CTA and nothing happens.

### 4/5 — Rooms

*2025-01-06, version 6.34.1*

We don’t seem to get the best rooms in Harrogate the window was tiny wit a fire escape for a view and at Ringwood Hall had to put up wit the noise from the kitchen extractor fans 24 / 7.

### 5/5 — Brilliant

*2024-11-15, version 6.33.0*

Have booked a couple of holidays through Secret Escapes now and they’ve always been ‘Brilliant’ value for money… what more can I say

### 5/5 — Good value

*2024-11-01, version 6.32.0*

I can always find something different for short breaks. Good value and quality venues.

### 5/5 — Great value offers every time

*2024-10-16, version 6.31.1*

Always able to find great value deals on Secret Escapes thoroughly recommend

### 5/5 — Immer wieder gerne

*2024-10-01*

Dank Secret Escapes haben wir schon einige Hotels besucht, die wir ansonsten nie ausgewählt hätten. Die Preise sind klasse und alle bisher besuchten Hotels waren ihren Preis wert. Wir können SE nur jedem empfehlen.

### 5/5 — Check every time

*2024-09-26, version 6.30.0*

Every trip has been brill good locations excellent accommodation every time

### 5/5 — First Class Booking

*2024-09-14, version 6.29.0*

It was so easy to book and everything was detailed for the package x

### 5/5 — Wonderlust on a budget

*2024-09-07*

I have to say from the start that we always start looking for our holidays and breaks on secret escapes. 
As a regular booker we have never been disappointed with deals we have had. 
Have just returned from a “holiday of a lifetime” in Sri Lanka I can honestly say that the package, organisation and price were beyond our expectations. 
Secret escapes is always a great starting point - you won’t be disappointed

### 3/5 — Can’t share deals!

*2024-08-24, version 6.28.1*

Current version of the App is missing the option to share deals with other users or people!
Option is available on the browser version.

### 5/5 — Birthday treat

*2024-08-22, version 6.28.1*

Very quick and easy to book

### 5/5 — Tolle Angebote für Top Hotels

*2024-08-19*

Wir haben bisher beste Erfahrungen mit Hotel Buchungen über Secret Escapes gemacht.
Man wird auch nicht anders behandelt als wenn über andere Buchungsseiten bucht. Ich vergleiche die Preise vor Buchung immer mit anderen Buchungsseiten und habe bisher nie ein besseres Angebot gefunden 😀

### 5/5 — Booked hotel

*2024-08-16, version 6.28.0*

So far easy to book 
And seems very good offer

### 4/5 — Oxford Hotel

*2024-08-16*

We had a really nice time staying at the Oxford Witney Hotel, From the time we got there till the time we left, beautiful part of the country, thank you, just one of the good deals we got through secret escapes, 
Bridgewater mecure 3rd time going, wasn’t as good as previous visits, area, and hotel, more so restaurant,  
I’m looking forward to one we have booked in Gloucestershire

## Most critical reviews (10 lowest-rated)

### 1/5 — Booking

*2025-07-30, version 6.44.0*

Keeps loosing my credit when checking out

### 1/5 — Achtung, Buchung bestätigt, komplett bezahlt und nach erst 14 Tagen wegen Überbuchung storniert

*2025-03-11*

Achtung! 
Buchung für Hotel wurde bestätigt, sofort vollständig bezahlt, Flüge und Zug daraufhin von uns gebucht und nach mehr als 14 Tagen später erklärte man uns, dass das Hotel überbucht sei. Die angebotene Alternative war 60% günstiger, teilweise sehr schlecht bewertet und in vielen anderen Kriterien nicht zu vergleichen, ohne Preisausgleich sollten wir diese annehmen oder das Geld zurück bekommen. Es gab unzählige Emails und erst dann als Entschuldigung ein Guthaben von 130,00 Euro , vorher zunächst 30,00 Euro, auf die nächste Reise !! 🙈. 
Es handelte sich um eine sehr stark nachgefragte Reisezeit (Ostern) so dass es sehr aufwendig war, eine Alternative zu finden. Diese Angelegenheit wurde aus unserer Sicht zu spät und sehr kundenunfreundlich geregelt. 
Man darf trotz Buchungsbestätigung nicht davon ausgehen, dass man das Gebuchte am Ende auch bekommt. Daher vielleicht besser das angebotene Hotel direkt anfragen.

**Developer response:** Hallo Immo-Profi,

herzlichen Dank für Ihre Rezession. 

Diese hatten wir bereits auf Trustpilot von Ihnen erhalten und ich kann sehen, dass sich unser erfahrenstes Kundendienstteam mittlerweile schon mit Ihnen in Verbindung gesetzt hat. 

Mit freundlichen Grüßen
Secret Escapes

### 1/5 — Delivery

*2024-12-03, version 6.33.0*

Didn’t deliver the package to me ruined my birthday. Promised me on two occasions a delivery and nothing. By the time it came the flight prices doubled… then told to get compensation and nothing…

### 1/5 — Beware: Appalling Customer Service and Last-Minute Cancellations!

*2024-11-12*

I had a disastrous experience with Secret Escapes, one that I wouldn’t wish on anyone hoping for a stress-free holiday. Just one day before our trip, they cancelled our reservation by email only, not even bothering with a courtesy call. We’d already booked our flights, leaving us in serious danger of arriving on foreign soil with nowhere to stay.

Their response? Far from sympathetic or helpful. When I called to ask for advice on rebooking, I was met with indifference and dismissive attitudes. They offered no solution, no guidance, and only added insult to injury by charging a £35 cancellation fee – for their own cancellation! If you’re considering Secret Escapes, I’d advise looking elsewhere. This company has no respect for its customers and seems more interested in profit than in delivering the holiday they promise. Avoid at all costs!

**Developer response:** Dear Member,

I hope this finds you well.
We would like to assist you to our best abilities, and we would like to kindly ask for your transaction ID for your booking, so we can look into this matter closely.
Please can you provide the last 8 digits of your booking, and a team member will be in touch with you shortly to discuss this further.

Thank you for your understanding.
Kind regards,
Secret Escapes Team

### 1/5 — Sign up and get spammed

*2024-08-18, version 6.28.0*

One of a kind newsletter spamming

### 1/5 — Why can I no longer share the trip?

*2024-08-16, version 6.28.0*

Update missing key feature?!

### 1/5 — App is terrible, don’t bother

*2024-07-23, version 6.27.0*

90% of the deals are no longer available, don’t waste your time downloading the app.

### 1/5 — Not available in the UK…seriously?!

*2023-06-13, version 6.6.0*

Is the UK economy struggling to this extent?! There was me thinking that as a nation we spent big on holidays 🤷‍♂️

### 1/5 — App doesn’t work

*2023-05-01, version 6.2.4*

I’ve tried uninstalling and re downloading this app 3 times and it still won’t load any search results. There is an error code (NewSearchError error 0.)
It’s frustrating as I’ve used Secret Escapes to book with before and always been happy with the service.

### 1/5 — Will not load

*2023-04-28, version 6.2.4*

I have tried deleting this app & reinstalling numerous times. Still to no avail. It will not load up at all.

## Most praised reviews (10 highest-rated)

### 5/5 — Marvellous

*2025-09-03, version 6.45.0*

I’ve been using Secret Escapes for years and they all always produce great deals and hidden gems, even at short notice.

### 5/5 — Holidays

*2025-08-08, version 6.44.0*

We’ve never had a bad holiday with secret escapes

### 5/5 — Super Service

*2025-07-28*

Nach einigen Buchungen bei Secret Escapes hatte ich zum ersten Mal ein Problem mit dem gebuchten Hotel. Über den Livechat wurde mir sofort, freundlich, persönlich und verbindlich geholfen. So stelle ich mir Kundenfreundlichkeit vor.

### 5/5 — Great short break at Elmbank

*2025-04-20*

This has been a brilliant short break.  Easy to book, good price, great hotel, all the staff at Elmbank are really friendly and professional, special mention to EVE and SHAYKEEN.  Room comfortable and clean, lots of charm and character.  The hotel has a terrace which is great because the sun actually came out! We had snacks outside and wine, and enjoyed the ambiance! Definitely worth the price and will visit again!

### 5/5 — Nicki

*2025-04-17, version 6.39.0*

Always book with Secret Escapes and I have never been disappointed, wonderful hotels.

### 5/5 — Dead Easy

*2025-04-04, version 6.38.0*

Could not have been simpler, looks like great value too for four nights in the Algarve hills

### 5/5 — Immer alles bestens!!

*2025-03-14*

Ich habe Secret Escapes nun über 25 Mal gebucht und war immer hellauf begeistert! Ich habe mich dabei auf die höherpreisigen Hotels fokussiert und immer erstklassige Angebote vorgefunden. Die Abwicklung ist einfach und hat immer funktioniert.
Bitte weiter so.

### 5/5 — Love secret escapes

*2025-02-22*

It has never disappointed me. I always look at here first when booking hotels before anyway else. Thank you for always being amazing to us.

### 5/5 — Good deals

*2025-01-01, version 6.34.1*

Always feel confident when booking holidays with SE.

### 5/5 — Immer was dabei

*2024-12-01*

Wir sind sehr zufrieden mit der App, ständig neue Angebote und absolut bezahlbar. Weiter so

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*