# Secret Photo Album: Pic Vault — user reviews > 51 indexed App Store user reviews of Secret Photo Album by Akashasoft, LLC, rated 3.05/5 from 61 ratings. - Source: https://appshunter.io/ios/app/secret-photo-album-pic-vault/id948034893/reviews - App overview in markdown: https://appshunter.io/ios/app/secret-photo-album-pic-vault/id948034893.md - Rating breakdown: 5★ 23 · 4★ 8 · 3★ 1 · 2★ 7 · 1★ 22 ## Newest reviews (14 of 51) ### 4/5 — Help *2022-11-30, version 2.6* I’ve been trying to contact customer support and can’t get email to work on the website. I have forgotten my password and am trying to recover it ### 2/5 — Kicks me out *2020-04-25, version 2.6* Also it shuts down before I can get into see piks **Developer response:** Could you please send an e-mail with the details to support@akashasoft.com ? ### 2/5 — Please fix this bug *2020-01-12, version 2.6* I’ve used this app for so long but I haven’t been able to get into it for so so long and I have some very important pictures. The app just crashes every time I open it. Please fix this ASAP. **Developer response:** Hi! Please send us an e-mail to support@akashasoft.com so we can take care of it. SPA team. ### 2/5 — Absolute garbage *2019-12-31, version 2.6* I’ve had this app for a year or two now and all of a sudden it keeps crashing and it won’t stay open long enough to get my photos off would not recommend this app very angry about losing my photos! **Developer response:** Hi tm, please send an e-mail to support@akashasoft.com to get helped. ### 2/5 — Keeps crashing. *2019-09-10, version 2.5* Keeps crashing. Had the app for years and loved it but won't stay open for more then a few seconds **Developer response:** Thank you for your patience. Please contact support@akashasoft.com to get helped. The AkashaSoft Team. ### 3/5 — Crashing *2019-06-17, version 2.5* For the passed few days I have been unable to get into app. It keeps crashing and kicking me out. Please help. **Developer response:** Hi GOHIRA101, please send an e-mail to support@akashasoft.com explaining your situation so we can help you. ### 2/5 — Very annoying *2019-06-10, version 2.5* I’ve used this app for a really long time over a year now I think and it has been great but lately every single time I get on the app it kicks me back to my home screen and then when I try to get back on it won’t let me type in my password or anything it’s very annoying and I hope you can fix it thank you ### 4/5 — Lost everything after I had a problem with my phone *2019-03-26, version 2.2* How do I get my stuffs back after my phone got disabled **Developer response:** Hi! Please contact support at support@akashasoft.com explaining your situation. ### 1/5 — Reset password *2019-03-04, version 2.2* I’m locked out and I don’t have bio-metric on my iPad how can I reset my password ### 1/5 — Don’t update!!!!! Can’t login *2018-08-28, version 1.9* This app used to be good. It used to be disguised as a calculator, you used to be able to make the password however long or short you wanted. Then the update came. It looks like an obvious vault now, the password is now only 4 digits and it asks for your old password right when you update, but doesn’t let you change it. If your old password was not four numbers you are out of luck, I can’t login and my pictures are most likely gone now. Developers, please reverse this update or at least make it so we can use our old passwords ### 1/5 — What happened to this app *2018-08-14, version 1.9* What is your problem did you not even consider the fact that everyone that had the app before would lose all their photos? Now you have terrible reviews and you definitely brought this upon yourselves. Actually what were you thinking. Whoever made this update should remove themselves from the app development market and find a job as a grocery store clerk or something that takes a little less thought, because thoughts are clearly not this person’s set of expertise. I’m very frustrated as many people are and the app is now a disaster. If something’s not broke, why fix it? ### 1/5 — CANT GET IN! *2018-08-12, version 1.9* So you change the app so it’s no longer discrete AT ALL and than along with this new update that came with absolutely no new information you make it so you can’t get in with your old password and therefore no way to get in at all? My old password was only three numbers and this one requires four or more like what? Please revert back to the old way of the app. Or fix the password issues. SOMETHING! ### 2/5 — Why would they change it? *2018-08-11, version 1.9* It's actually pretty good. It does it's job well. It's certainly worth checking out. That was before it was changed... I had to figure out my old password because they changed the number layout on the password screen. However, the app is no longer disguised as a calculator. Which defeats the purpose of a "hidden photo app". So....it was a decent app before but now it's just ok. Worth it if you want people to interrogate you about what's in it if they see it in your phone. ### 3/5 — Review *2018-05-29, version 1.8* I liked this app for a long time but I hate how it erases my work if some notification goes on. My phone gave me a notification on how I had 20% and the app erased a whole paragraph that I still didn’t finish. I had to redo all of it. So if this app could not be so paranoid about notifications that’d be great ## Most critical reviews (10 lowest-rated) ### 1/5 — Update and customer service *2023-03-11* Ever since you guys updated this app, I have had nothing but issue and lost photos. The customer service is horrible also. I have sent two emails and have not had a single reply. I do not recommend this company. ### 1/5 — crashes *2020-07-16, version 2.6* The app crashes everytime I open it and I cannot even save my photos. Horrible do not download. **Developer response:** Hi! Could you please send an e-mail to support@akashasoft.com There you'll get helped. ### 1/5 — Keeps crashing and lost everything!!!! *2020-07-12, version 2.6* Support is 100% useless and will not acknowledge the problem or provide actual support in fixing it. It’s obvious the app broke with an IOS upgrade and the developer stopped supporting it. Lost everything, thousands of personal photos. **Developer response:** Jeffman, If you contacted support@akashasoft.com and they told you they've sent a report: we're working on it and we'll get back to you. ### 1/5 — Do not purchase *2020-02-17, version 2.6* Worked fine for a year. Now 20 seconds after the app is opened , it crashes back to the home screen lost all my nudes. **Developer response:** Hi! Since not every user is affected by this; could you please send an e-mail to support@akashasoft.com to report this issue? ### 1/5 — Crashing *2019-11-26, version 2.6* App keeps crashing when I try to access content. **Developer response:** Hi Xenon! Thanks for letting us know. Could you please send an e-mail to support@akashasoft.com reporting this issue? The AkashaSoft Team ### 1/5 — App shuts down itself *2019-11-25, version 2.6* For the past few days I can’t get in the app. Sometimes it doesn’t even take passwords. App automatically closes after like 2-3 seconds. **Developer response:** Hi Mahim, did you contact support@akashasoft.com? If not, you'll get helped there. The AkashaSoft Team. ### 1/5 — Not working!! *2019-10-19, version 2.6* Not sure why but 2 seconds after you log in, the app pushes you out. Can’t access my stuff. **Developer response:** Hi! Could you please send an e-mail to support@akashasoft.com telling us a little more about this. Thanks, AkashaSoft Team ### 1/5 — Password reset *2019-10-09, version 2.6* I had this app for years and the old version was good enough for me Never wanted to update it My only password was it hit % twice to get in it And the new update needs a 4 digit password and i didnt have a password from the start ### 1/5 — Closes instantly *2019-07-12, version 2.5* Every time I get in the app it instantly closes ### 1/5 — Crashes *2019-07-10, version 2.5* Crashes every time after password is entered ## Most praised reviews (10 highest-rated) ### 5/5 — Forgot my password *2019-06-10, version 2.5* How do I reset the password I do have my recovery email. **Developer response:** This happened with the most recent update. The update with the fix will be out soon. We apologize for any inconvenience. ### 5/5 — Kicked out *2019-06-03, version 2.5* I have had this app for over a year and have a ton of pictures and videos in it however after this last update it kicks me out after 20 seconds is this a problem that can be fixed over all I give it 5 star ### 5/5 — Great *2018-11-19, version 2.1* Excellent app ### 5/5 — Nice! *2018-10-18, version 2.1* Very clean, and easy to use. ### 5/5 — Videos won’t play *2018-05-25, version 1.8* The thumbnail doesn’t match the video, and after a couple months the videos don’t play at all. I’ll give you 5 stars because the work you do is important, but fix the video problem. I can forward the videos, so I know they’re safe. But I can’t watch on the App. ### 5/5 — Pretty decent *2018-03-11, version 1.7* I haven't had it long but one feature I DO like is when you go through clear your history of the phone it only shows the calculator part not the recent picture. It's great ### 5/5 — Great hiding place *2017-08-20, version 1.7* Every once in a while you're lucky enough to get a photo you don't want anyone else to see. This is easy to navigate and wonderfully camouflaged as a working calculator. ### 5/5 — Big fan of this app *2016-12-20, version 1.7* This app is perfect to maintain privacy while utilizing useful and secure tools. Especially love the secure camera, private notes, and reminders feature! Def a must have if you want to ensure privacy while using secure photo, video and web browsing features. ### 5/5 — Good so far *2016-11-23, version 1.6.1* When you want to hide pic, contacts, ect.... from someone. When they go through your phone and they don't see anything because you have this app ### 5/5 — Fantastic!! Many Great Uses for this app! ;-) *2016-09-20, version 1.6.1* I love the app on many levels. A separate PRIVATE camera/photo/video app, browser, contact and todo, genius. Absolute! This is a full featured useful app. This allows for a safer place for adult play without the immediate accidental upload to iCloud and worst yet the accidental "what's that picture on our AppleTV?!" Just one example, heh heh. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*