# Secret Photo Album - SA — user reviews

> 1,461 indexed App Store user reviews of Secret Photo Album by BPMobile, rated 4.60/5 from 38,888 ratings.

- Source: https://appshunter.io/ios/app/secret-photo-album-sa/id1174964304/reviews
- App overview in markdown: https://appshunter.io/ios/app/secret-photo-album-sa/id1174964304.md
- Rating breakdown: 5★ 31,801 · 4★ 2,995 · 3★ 1,407 · 2★ 738 · 1★ 1,947

## What do users think of Secret Photo Album?

Overall sentiment: negative

**Pros**

- 🔒 Secure private photo storage
- 👍 Easy to use and organize photos
- 🚀 Quick photo backup and sync

**Cons**

- 🐛 Frequent photo/data loss issues
- ❌ Poor customer support and lack of response
- 💰 Expensive subscription model

**Commonly reported bugs**

- Sudden app crashes and freezes
- Photos randomly disappearing from the app
- Syncing issues between devices

**Most requested features**

- Ability to reset forgotten passcode
- Option to transfer data between devices
- Improved photo/video management tools

## Newest reviews (13 of 1,461)

### 3/5 — Décevant

*2026-07-31*

Trop lent dans le chargement des vidéos.

**Developer response:** Bonjour ! Nous vous remercions d'avoir pris le temps de rédiger un avis. Veuillez nous contacter à l'adresse support@bpmobile.com afin que nous puissions examiner ce problème et trouver une solution. Notre équipe d'assistance sera plus à même de répondre à vos besoins.

### 4/5 — Problemas con la app

*2026-03-28, version 2.16*

Me encanta la app para que decir mentira es muy buena pero me cambié de teléfono y ahora pongo el correo que estaba y me dice que revise mi papelería o spam y no me ah llegado nada

### 3/5 — Ça ne conserve pas quand on change de téléphone

*2026-01-07, version 2.15*

Ça ne conserve pas quand on change de téléphone

### 5/5 — Simple and very user friendly

*2025-12-19, version 2.15*

Superb

### 3/5 — Error in the app

*2025-12-10, version 2.15*

I try to open the app and it sends me to google or messages or tunes I'm starting to think that this app has viruses outside of that it's okay.      I'm from Mexico 🇲🇽

### 5/5 — Secret album

*2025-11-21, version 2.15*

Really useful

### 5/5 — Es la mejor

*2025-11-19, version 2.15*

Súper la recomiendo

### 5/5 — Cucuyo

*2025-11-13, version 2.15*

Avila

### 5/5 — Photo cloud

*2025-11-07, version 2.15*

Excellent

### 5/5 — Sa

*2025-11-05, version 2.15*

Anucha

### 5/5 — Photo cloud

*2025-10-14, version 2.14*

Excellent

### 5/5 — Foto

*2025-09-29, version 2.14*

Contr3ras

### 2/5 — 無料で現在も使えて居るので　使用して

*2025-09-28*

無料で保存出来る枚数が少ないので永く使いたくても、他のアプリに移りたくなる。ある程度。使用しやすいアプリなら、良いのである　今後に、期待したい。星が沢山ある割に評価は悪のが目立つ今後気をつけよう

**Developer response:** こんにちは！当社の価格設定は、すべてのお客様にご満足いただけるものではないと認識しております。しかしながら、この価格設定はアプリの生産的な開発を維持するために必要なものです。まずは無料トライアルをご利用いただくか、基本機能のみを無料でご利用いただけます。改善のためのご提案がございましたら、support@bpmobile.com までお知らせください。

## Most critical reviews (10 lowest-rated)

### 1/5 — i lost my videos

*2026-02-23, version 2.16*

the app randomly deleted my videos the it says i still have my data saved but there’s no videos

### 1/5 — カスタマー問い合わせ

*2026-02-08*

問い合わせても返答なし

**Developer response:** こんにちは！ご不便をおかけして申し訳ございません。サポートチームはすべてのお問い合わせに迅速に対応できるよう努めておりますが、返信が迷惑メールフォルダに振り分けられていないかご確認ください。返信が届かない場合は、support@bpmobile.com まで直接ご連絡ください。より詳しいサポートを提供させていただきます。

### 1/5 — 全て吹き飛んだ

*2026-02-02*

残してた写真が全部なくなってしまった…

**Developer response:** こんにちは！私たちはユーザーが直面するあらゆる困難を解決するよう努めています。ご質問がある場合、またはサポートが必要な場合は、support@bpmobile.com までメールでお問い合わせください。当社のスペシャリストは包括的な情報を提供し、発生する可能性のある問題の解決をより適切に支援します。

### 1/5 — Subscription Required for Access

*2025-12-15, version 2.15*

Buyer beware! You MUST have a paid subscription to have access to your photos. They are only stored in the cloud. Ending your subscription ends your access to your photos. This should be made explicit in the product description.

### 1/5 — Can’t singin

*2025-11-27, version 2.15*

Don’got password form my email

### 1/5 — stealing data?

*2025-11-25, version 2.15*

ive had this app for a long time and it seems like it might be collecting your data on what you do on it ive used this app a while but my issue is that i only ever had 79 mb worth of photos on it and over time the app got up to 17 gb! now ive been using it a while but 17 gb for a app that holds 96 photos and nothing else doesnt seem that large to me and i cant offload or delete any of the saved up data other than as i said the small 79 mb photos thats on the app, I deleted the app although the convenience of the app id rather just have the 96 photos in my photo library in a seperate folder and using a secured private browser that doesnt steal my data  all in all i think is a big problem on corporations side of things cant be stealin my data and taking up my phone storage while doing it.

### 1/5 — It's trash

*2025-10-12, version 2.14*

No funciona, cuando son archivos un poco largo jamás los protege, solo dice que se están importando y nunca se importan, además de que todos los videos se guardan sin sonido, real es una basura, no paguen la anualidad

### 1/5 — Locked me out!

*2025-09-24, version 2.14*

Terrible, locked me out. I tried everything, contacted support and nothing. No response

### 1/5 — Fraud aap

*2025-09-15, version 2.14*

It’s a fraud aap don’t use this aap it’s app is blackmail my data is hide then say if u r not subscription your data is lose and 1 yr subscription 3999 see how blackmailing plz don’t use this aap and report this appp

### 1/5 — Mất hết ảnh

*2025-09-11, version 2.14*

Trả lại giữ liêun cho tao

## Most praised reviews (10 highest-rated)

### 5/5 — Romeo tu puto amo

*2026-07-16, version 2.16*

Mala conducta

### 5/5 — Top app for securing videos and photos

*2026-07-05, version 2.16*

Really good app to keep secure photos and videos

### 5/5 — 0852

*2026-07-04, version 2.16*

2580

### 5/5 — Perte photos

*2026-06-21*

C’est la cinquième fois que mes photos disparaissent… Pouvez vous me les remettre en place rapidement 
Merci
Gilles NUBLAT

### 5/5 — Efficace

*2026-05-12, version 2.16*

Simple et rapide, j’adore❣️

### 5/5 — Excellent and good for documentation

*2026-03-31, version 2.16*

Gift-card-provider

### 5/5 — Great

*2026-03-31, version 2.16*

Cool design

### 5/5 — majid

*2026-03-15, version 2.16*

kaprun majid

### 5/5 — Daniel

*2026-02-27, version 2.16*

El cuate de joval

### 5/5 — Efficace

*2026-02-01, version 2.15*

Simple et rapide, j’adore❣️

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*