# Secret Photo Vault: Pic Safe — user reviews > 61 indexed App Store user reviews of Secret Photo Vault by Thi Nguyet, rated 3.57/5 from 322 ratings. - Source: https://appshunter.io/ios/app/secret-photo-vault-pic-safe/id1525851404/reviews - App overview in markdown: https://appshunter.io/ios/app/secret-photo-vault-pic-safe/id1525851404.md - Rating breakdown: 5★ 187 · 4★ 15 · 3★ 12 · 2★ 11 · 1★ 97 ## What do users think of Secret Photo Vault? Overall sentiment: negative **Pros** - 🔒 Secure photo storage and privacy protection - 👍 Easy to use interface - 💾 Reliable file storage capability - 🎯 Effective photo hiding functionality **Cons** - ❌ Photos disappear after app updates or reinstalls - 🚫 Unable to access stored photos despite subscription payment - 😤 Unresponsive customer support - 💰 Forced subscription model after free usage period - 🔄 Confusing app transitions and developer changes - ⚠️ No data recovery or export options provided - 😠 Misleading claims about being different apps with identical branding - 🔐 Account lockout with invalid purchase identifier errors - 📵 App crashes and freezes frequently - 🚨 Complete loss of access to paid content **Commonly reported bugs** - Login screen blocks access to photos with no close option - Purchase identifier invalid error preventing premium access - Photos show briefly then become inaccessible - App crashes on startup - Subscription renewal fails with error messages - Folder navigation broken after updates - Photos counted in file system but not visible in app - Premium upgrade popup cannot be dismissed **Most requested features** - Data export functionality before app discontinuation - Warning notifications before major app changes - Photo recovery or backup system - Improved subscription management and renewal process - Better customer support responsiveness - Clear communication about app transitions ## Newest reviews (18 of 61) ### 2/5 — cant see my old photos *2021-09-16* With the most recent update (1.10) all of my photos are gone and i can not switch between folders anymore, only the main folders. they were all updated by the in-app cloud. was just wondering how to fix this? **Developer response:** Hello, we apologize for the problem you have had. Could you please provide us with the email you used to sign for the app? We will check your items again in Private Cloud. Please give us feedback via the "Feedback" section in the app for early support, thank you! ### 1/5 — Problem logging in *2021-04-01, version 1.0.6* I have the exact same issue, bought the premium package still cannot logon or get a refund. I can see my files when I log on too then the error message comes up. ### 1/5 — terrible app !!!! *2021-04-01, version 1.0.6* I lost all my pictures can’t get them back can’t even log into new version of app !! ### 1/5 — UnderLock *2021-03-29, version 1.0.6* Yea what’s going on? Suddenly can’t get into any photos and says to purchase subscription. I try but it won’t allow. This is messed up ### 1/5 — Do not use this app *2021-03-27, version 1.0.6* Lost all access. Worst app ever. ### 1/5 — Where are my pictures? *2021-03-25* I have only used this app and no other app that the creator is talking about. I know because this is the app I continue to update. I know it’s this app and not another app because when I open it for a brief second you can see the album but I can not get into the app due to you having to upgrade the app but even when I try it will not allow me **Developer response:** Hello, we are very sorry for the problem you are having. Are you saying the application "Secret Photo Album: Underlock" or " Secret Photo Vault - UnderLock "? If the old application you use is called "Secret Photo Vault - UnderLock" then it is not our application, so we can't help you. When you need support, please contact us via the "Feedback" section of the app. We are hoping for a 5* rating so that we can make the app better in the future, thank you! ### 1/5 — This is the same app *2021-03-24* You tell everyone it was a different developer/team because you don’t want to assume responsibility for all of the bad ratings and people losing their photos. Why use the same name “UnderLock” and the same icon with such horrible ratings then. You owed the people that used the app a fix to get the photos. For free. **Developer response:** Believe it or not, we still only have one such answer. Here is the link of the maker of the app you can ask them why you lost all your photos http://hypeitem.com/#home We are hoping for a 5* rating so that we can make the app better in the future, thank you! ### 1/5 — Fraud *2021-03-21, version 1.0.5* I have lost my files in this app as well it stopped taking my payments and locked me out after it forced me to start paying for the app after years of free use. They say this isn’t there app. ### 2/5 — It was awesome *2021-03-20, version 1.0.5* It was awesome but in March 1,2021 I least over 1,000 photos and videos and it turly breaks my heart,I just to be able to somehow get them back,I’m so upset ### 1/5 — Do not get *2021-03-14* This dumb app has you put photos in it !! Then when you go to log in you can see your photos there for one second then won’t let you get it because a blocker pops up to make you pay for a dumb subscription!!!! And you can’t access your personal efin pictures that you may not have an extra copy of highly upset **Developer response:** Hello, we are very sorry for the problem you are having. Please provide details of the problem you are having and return it to us for us to check and support. We hope to hear from you, please contact us via the "Feedback" section of the game. We would love to get a 5 star rating from you, thank you! ### 1/5 — Completely screwed over *2021-03-14* The lack of accountability and fs given is ridiculous. You couldn’t care less how many photos anyone has loss as long as your making money. Then attempting to sugar coat the situation by saying they are two totally different apps as if they don’t have the same name and app logo. Y’all are wrong for what y’all have done to me and countless other people. **Developer response:** Hello, we're sorry, we can't help you in this problem. We only have one app "Secret Photo Album: Underlock", and the one you've used before is called "Secret Photo Vault - UnderLock" is not ours. There are many users who confuse 2 apps like you, we've helped you find the Unlock Lock app developer site link, please contact them: http://hypeitem.com/#home ### 1/5 — DO NOT BUY THIS APP! Look at ratings! *2021-03-13* This is the 2nd time I have purchased this app and both times it has locked me out and I can’t retrieve my pics. It keeps giving me an error message and I can’t get a response from support. I only purchased it again because I thought that would recover my previous pictures! I’m still getting charged monthly for both subscriptions and I can’t get it to stop! **Developer response:** Hello, we are very sorry for the problem you are having. Are you saying the application "Secret Photo Album: Underlock" or " Secret Photo Vault - UnderLock "? If the old application you use is called "Secret Photo Vault - UnderLock" then it is not our application, so we can't help you. When you need support, please contact us via the "Feedback" section of the app. We are hoping for a 5* rating so that we can make the app better in the future, thank you! ### 1/5 — Same exact issue *2021-03-11, version 1.0.5* It’s locked up all photos and you can’t get to them or pay for service on March 1 ### 1/5 — Don’t buy, Claims they aren’t the same company but has the same service *2021-03-09* Had the app since 2018, had photos and information I can’t get back, awfully strange that you have the same name as the old app and an almost identical service but you “aren’t the same company”.... I don’t believe it, don’t download don’t buy they’ll leave you high and dry. **Developer response:** "Hello, We're sorry, we can't help you in this problem. We only have one app ""Secret Photo Album: Underlock"", and the one you've used before is called ""Secret Photo Vault - UnderLock"" is not ours. There are many users who confuse 2 apps like you, we've helped you find the Unlock Lock app developer site link, please contact them: http://hypeitem.com/#home" ### 1/5 — Lost all my photos *2021-03-05, version 1.0.5* Why was the application changed again? It was giving me an error message, so I deleted and tried to download again but it’s a total different app. I was paying my monthly payment This is terrible!! 500 photos gone ### 1/5 — Not good app *2021-03-03, version 1.0.5* They will discontinue this app and you will lose all your photos. they dont care about you, they just want money, do not support ### 1/5 — Do not get!!! *2021-03-03, version 1.0.5* Lost all my previous pictures, videos, and more. If you care about your rating then work with developers to get old info back to your customers. Older app is even gone from App Store. Was this a scam to just get sensitive information pictures videos ?? It’s just wrong. ### 1/5 — Fraudulence or incompetence? *2021-03-03* The app recently became unusable without warning. Lost access to a lot of photos I had only one copy of. I know they still exist because for a brief moment when the app opens I can see the album and the cover photo, but then a popup telling me I need to purchase premium access comes up and has an error so I can’t to that either. DO NOT BUY OR USE THIS APP. The developer will comment and lie that it’s not their app. **Developer response:** Hello, we are very sorry with the problem you are having! These two apps are completely different. Since you have stubbornly assumed that our app with the app you mentioned is the same, we've helped you find the Unlock Lock app developer site link. http://hypeitem.com/#home ## Most critical reviews (10 lowest-rated) ### 1/5 — failing *2022-11-07, version 9.9.1* The app is failing me I need to enter and it does not give me access help please ### 1/5 — Deleted all of my photos *2022-01-14* I’ve used this app for years. It worked fine. All in a sudden the app has a new layout, my folders are still there but all of my photos are gone. They deleted all of my photos, they are claiming to a lot of people that they’re commenting on the wrong app, but I used THIS app, and my photos are gone. **Developer response:** Hello, we are sorry for the issue you are having! Could you please provide us with the screenshot of your problem? Please provide us with your email or whatever you use to register so we can check on private cloud. If you could send us a note at the "Feedback" section of the app, we can look into this issue. We look forward to hearing from you! ### 1/5 — Pictures *2021-11-07, version 1.1.2* It says that I have 122 files, but I can’t see any of the pics. ### 1/5 — Need help Please.. *2021-10-06, version 1.1.1* I had pictures in Secret Photo vault, the Original one, with the Purple Fingerprint that I Can’t get into, I Need help, ??? Can I renew the Old Subscription? ### 1/5 — Not worth it *2021-09-23* This is the second time I have lost all my photos with this app. The first time it just stopped opening up so I had to reinstall the app and everything was gone. This time all I did was an app update (for the new 6 digit pin) and again everything is gone. Don’t waste your time or your money because eventually you will lose your photos if you use this app. **Developer response:** Hello, we apologize for the problem you have had. Could you please provide us with the email you used to sign for the app? We will check your items again in Private Cloud. Please give us feedback via the "Feedback" section in the app for early support, thank you! ### 1/5 — Locked out *2021-05-12, version 1.0.8* """"""Purchase identifier invalid """""ERROR.....I've been dealing with this for over two months my subscription has expired I got no notice, I've emailed , I've contacted Apple ,I never had an issue until it expired but there's no place to renew ...any advice would be great .. ### 1/5 — Awful *2021-04-22* Considering how useless the developer is in responding to real questions, here is the workaround (it’s been stated before). Put your phone on airplane mode, and wait at least a minute or to. Then when you go into the app you’ll actually see an X in the top corner which will let you get past that screen that asks you to upgrade. Once you do that secure all your pictures and remove them from this garbage app. Then make sure to never download another app from this crook again. **Developer response:** Hello! We only have one app ""Secret Photo Album: Underlock"", and the one you've used before is called ""Secret Photo Vault - UnderLock"" is not ours. There are many users who confuse 2 apps like you, we've helped you find the Unlock Lock app developer site link, please contact them: http://hypeitem.com/#home ### 1/5 — Not working *2021-04-10* So I haven’t utilized the app in a while and when I tried to do so it wouldn’t allow me to gain access to my photos. It directed me to another screen to purchase the app instead of using it for free like I use to. I was willing to pay for it in order to get my photos but that wasn’t working. I’ve been trying to get my pictures for 2 mos. **Developer response:** Hello, we're sorry, we can't help you in this problem. We only have one app ""Secret Photo Album: Underlock"", and the one you've used before is called ""Secret Photo Vault - UnderLock"" is not ours. There are many users who confuse 2 apps like you, we've helped you find the Unlock Lock app developer site link, please contact them: http://hypeitem.com/#home ### 1/5 — Lawsuit coming *2021-04-06, version 1.0.6* After forcing people to purchase access, they discontinued the support. All photos are gone and cannot retrieve them. I’m joining the class action suit ### 1/5 — Not worthy *2021-04-05, version 1.0.6* I have same problem.....if the application is different...why they have same logo??? ## Most praised reviews (10 highest-rated) ### 5/5 — Workaround *2021-03-08* I don’t use this app, but I am writing this review so that the developers will see it. The reason you get so many reviews intended for “UnderLock” is because when you search “UnderLock” in the App Store, this app pops up first, and the icon is very similar to the UnderLock icon. For the people who are here because they think it is UnderLock, I FOUND A WORKAROUND: put your phone in airplane mode, wait a minute and then open the app. When the “upgrade to premium” screen blocks you this time, there will be an X on the upper left hand corner that will allow you to X out and get to your photos. At that point you can go to each photo and save them to your phone’s camera album. Then you can re-hide your photos in a better, more reputable app LOL I had to move the photos ONE at a time out of UnderLock, because if you try to do more, you get blocked by the “premium” ad again. Hope this helps! And I gave THIS app five stars to make up for all the people giving 1 star, thinking that it’s UnderLock LOL Good luck! **Developer response:** Thank you for understanding us. We had to explain to a lot of users that they understood that the other app had nothing to do with us. ### 5/5 — Great app *2020-12-17, version 1.0.3* Very good app. Never had any issues with keeping my infor secure on this app ### 5/5 — All good *2020-09-30, version 1.0* I have never had an issue with this app and love the ease of use. ### 5/5 — Great app *2020-09-30, version 1.0* Great app to hide photo that you don’t want anyone else to see if you ever lost your phone ### 5/5 — Nice app, good support *2020-09-30, version 1.0* Love this app. It has been a great asset to my photo files! ### 5/5 — Nice app *2020-08-25, version 1.0* The app works perfectly, easy and small in size ### 5/5 — Awesome *2020-08-11, version 1.0* I love this application, it has been very useful to me ### 5/5 — Good secure app *2020-08-11, version 1.0* The safest place to stay private until the end after deleting the app ### 5/5 — Love this application *2020-08-11, version 1.0* Awesome app. That’s all I can say real easy to use ### 3/5 — Need help *2021-05-13, version 1.0.8* Having issues signing in Apparently my subscription expired , now trying to renew and app won’t let me Can you please help Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*