# Secret Safe Lock Vault Manager — user reviews > 686 indexed App Store user reviews of Secret Safe Lock Vault Manager by RETOUCH AI PTE.LTD., rated 4.60/5 from 5,794 ratings. - Source: https://appshunter.io/ios/app/secret-safe-lock-vault-manager/id936358951/reviews - App overview in markdown: https://appshunter.io/ios/app/secret-safe-lock-vault-manager/id936358951.md - Rating breakdown: 5★ 4,614 · 4★ 507 · 3★ 262 · 2★ 112 · 1★ 299 ## What do users think of Secret Safe Lock Vault Manager? Overall sentiment: negative **Pros** - 🚀 Great app - 🔒 Secure storage - 👍 Easy to use - 🚀 Fantastic app - 👍 Discreet picture taking **Cons** - 🐛 Crashes frequently - 🐛 Videos won't play - 🐛 Can't export photos/videos - 🐛 Unreliable password recovery - 🐛 Deletes files randomly **Commonly reported bugs** - App crashes when trying to play videos - Randomly switches to front camera - Loses all photos/videos after update - Login issues after app update - Ads cover content and prevent access **Most requested features** - Password reset option - Landscape video support - Alphabetical password sorting - Search function for passwords - Ability to delete unused passwords ## Newest reviews (10 of 686) ### 3/5 — Really good to lock but… *2026-05-27, version 2.9.2* I really like this app however I can only look at one thing at a time then have to log out and back in again it’s a little annoying ### 3/5 — bad *2024-01-11, version 1.393* lost all of my photos. would love help getting them back, i have a premium account ### 3/5 — Very Basic but useful *2023-04-11* Unable to move back to menu while watching videos from this app. Every time to watch another video I have close the app and then again reopen app. This is the worst part and you are helpless don’t know where to go, ### 2/5 — app crashes if you watch a saved video *2022-12-24, version 1.393* the app just gives up while watching a video you import it’s been like this for awhile now ### 5/5 — Forgot password *2022-01-15* forget my password and pin and i have imp data in it and evn i forget my safety questions please help me 😅 ### 5/5 — Awesome safe protection. *2021-09-28, version 1.393* Let’s see how this works Robert BonneLL ### 5/5 — Forget password *2021-09-25, version 1.393* I have forgot thr password for the app.. need support do share your mail id ### 5/5 — Help *2021-06-25, version 1.393* I have forgetten my password and questions answer please help me to resister app i like this app but not started ### 1/5 — Mr *2021-05-14, version 1.393* My pictures are not all retrieved ### 1/5 — DO NOT BUY *2021-05-02, version 1.393* Tried multiple times to share critical files. CRASHES EVERY TIME! ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2026-03-17, version 2.9.2* Bad app ### 1/5 — Lost data *2026-02-16, version 1.399* The app recently updated and all my photos are gone. Absolutely horrible ### 1/5 — Lost everything *2023-06-06, version 1.393* I put videos in here that now don’t even work I even paid for subscription and extras to get it back it doesn’t save anything! Don’t use this app please use keep safe instead ### 1/5 — 💔 *2023-05-01, version 1.393* I cannot find the pics I have stored ### 1/5 — Can not export or view my videos *2023-02-15, version 1.393* I have paid for features in this app and I am unable to play or export videos that I have saved!!? ### 1/5 — Lost data *2022-11-27, version 1.393* Put 2 videos on, it deleted them straight away and they are gone. Don’t recommend ### 1/5 — Lost Photos *2022-03-18, version 1.393* Always has glitches and doesn’t play saved videos ### 1/5 — HORRIBLE APP *2021-11-02, version 1.393* Cannot view a lot of my videos, and what’s worse I can’t save them back into my camera roll so they are basically lost unless I get help with this issue!!!! ### 1/5 — Not working *2021-10-13, version 1.393* My videos are not playing, the application is not working properly, I’ve complained 8 months back , still i got no response from you guys, i need to recover my video and photos ### 1/5 — Crashes and deleted all my photos *2021-07-26, version 1.393* If I could give it zero stars I would, if I could give this app negative stars a would, it is a terrible app that crashes constantly, always asked me to upgrade to premium (like it would change anything) and it would constantly delete files randomly, this is a sorry excuse for an app and whoever made it should honesty be ashamed of themselves for such a pathetic load of garbage ## Most praised reviews (10 highest-rated) ### 5/5 — Outstanding! *2026-07-24, version 3.0* Love it! ### 5/5 — AHMAD *2025-11-08, version 1.393* AHWAZI ### 5/5 — No recent updates? *2024-06-18, version 1.393* Love this app! But I don’t see any recent updates. Will this app continue to work with IOS 17 and/or 18? Thx. ### 5/5 — 数据丢了，刷机了 *2024-03-08* 数据丢失咋办呢 ### 5/5 — By Olivia *2024-02-27, version 1.393* It is a the best app ever. ### 5/5 — Can't get back my account *2023-06-29, version 1.393* I forgot password and answer questions help me ### 5/5 — good *2022-11-14, version 1.393* love it great job ### 5/5 — Lost password *2022-07-10, version 1.393* I lost/forgot my password this app does not have an easy option to rest. I have important information stored I need help ### 5/5 — Fantastic app *2022-06-14, version 1.393* The app is fantastic. Easy to use and secure. Highly recommended. ### 5/5 — Hi i want to remove pictures form my backup email how can i remove plzz help *2022-05-25, version 1.393* Hi --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*