# SECU Net24 Mobile — user reviews > 32 indexed App Store user reviews of SECU Net24 Mobile by SCHLUMBERGER EMPLOYEES CREDIT UNION (INC), rated 4.70/5 from 1,324 ratings. - Source: https://appshunter.io/ios/app/secu-net24-mobile/id1107695270/reviews - App overview in markdown: https://appshunter.io/ios/app/secu-net24-mobile/id1107695270.md - Rating breakdown: 5★ 1,121 · 4★ 111 · 3★ 29 · 2★ 14 · 1★ 49 ## What do users think of SECU Net24 Mobile? Overall sentiment: negative **Pros** - 👍 Good design - 🔒 Secure application - 💡 Useful features like instant balance and check deposit **Cons** - 🐛 Login issues and crashes - 🔑 Frequent password changes required - 📵 Notifications not working - 🤖 Unreliable biometric login **Commonly reported bugs** - App not working after iOS 14.5 update - Infinite login loop - Mobile check deposit issues **Most requested features** - Add cost categorization for monthly/weekly review - Allow viewing and editing of bill pay addresses - Enable wire transfers ## Newest reviews (10 of 32) ### 2/5 — Temperamental login verification *2025-04-22* The login process has a mind of its own. After setting up facial recognition for login, the app fails to log you in most of the time. It logs you in one time and throws up an error next time you have to log in. Deleting and redownloading the app and setting up anew does not solve the problem. Neither does changing your password solve anything. It is very frustrating. ### 2/5 — Not possible to add cards *2023-06-26* Not possible to add cards even with this new update, also its not clear how to contact the app technical support to explain the issue ### 2/5 — Overall it works okay but MAJOR security flaw *2022-04-18* I dont know why, but it recently started always showing my account numbers even if I click to hide them. When it started doing this it also started also showing my account number in my instant balance before I logged in so I turned that back off. ### 3/5 — Deposit a check is a horrible experience *2021-08-26* Deposit a check via taking picture is really a horrible experience in this app. I failed many times before it could go through. I have no idea how they certify if it’s a good or bad picture, and giving no reason why it was failed. Well, just redo it and it costs a lot of times while it just need 5 mins to finish it in a branch bank. The rests of the app are super ok to use ### 2/5 — Need to be able to view bill pay addresses *2019-10-24* Need to be able to view bill pay addresses to make sure they are correct or change them. I haven’t found where it is possible to do that. ### 3/5 — Password problem *2018-04-29* I don’t like that the app make me change the password. ### 1/5 — A piece of absolute garbage *2018-02-06* You have to apply for a special pin to be able to log in and you have to do paperwork and fax it well I applied a month and a half ago and nothing I called them and was told to try again well I don’t know if my money is being stolen so his is fun ### 1/5 — Not possible to login *2017-06-30, version 8.0.242* After the latest update of Net24 it's not possible to login. It's an infinite circle when you have to enter your login id, security code, answer the security question and confirm your mobile number. Again and again and it's never logged in. ### 3/5 — Problems since last fix *2017-02-17, version 6.0.1716* The instant balance is not working correctly. Saved user ID not working ### 1/5 — Worst banking App ever *2016-11-28, version 6.0.1716* This is written in the dark ages at the early moment that the web was created. This is a featureless useless app. ## Most critical reviews (10 lowest-rated) ### 1/5 — App does not work *2025-11-01* The app does not work, unless I’m on the company network. When I’m on regular Wi-Fi, 98% of the time I can’t log in. Gives me an error message and tells me to call for assistance. Not very convenient when you’re out and about and need to get into your account. I’ve been told it’s my carrier, but I don’t believe that because I have another bank account and their app works just fine. Something needs to be fixed. ### 1/5 — Not user friendly *2025-01-19* It is a pain to always have to change you password. Also, program shuts off biometrics every so often so you have to look up your password. Not nearly as good as the bank programs. Boarders on being terrible. Have considered moving account to a new bank because of this program. ### 1/5 — Notifications never work *2024-08-07, version 24.1.70* Notifications never work ### 1/5 — Cannot login *2023-08-22, version 22.2.210* It just keeps repeating the same cycle ### 1/5 — Pooass app. *2022-08-29, version 21.3.40* Doesn't even let you copy or paste text into the app- go ahead and type those routing and account numbers manually! ### 1/5 — Can’t open the app *2021-04-05* Just downloaded the upgrade and now it won’t even open. When I select the app the screen flashes and it just goes back to my home screen. Ugh! ### 1/5 — Stop yo Work *2020-10-31, version 20.1.200* For some reason the app stop to work at my iPhone 8 Plus few weeks ago. I already uninstall and install once again without positive results. Anybody know how to solve? ### 1/5 — Non friendly app *2020-07-24* The picture for a mobile deposit cheque had to be taken multiple times for it to be accepted. The bank is even worse, they should shut down and do something else. ### 1/5 — Crashing constantly *2019-02-21, version 18.3.70* App recently started crashing before I can even log in. Please fix the bug! ### 1/5 — Doesn’t work *2018-11-23, version 18.2.70* Can’t login. I enter my information then my phone number then the cycle repeats again in a loop. Using an iPhone XS Max. ## Most praised reviews (10 highest-rated) ### 5/5 — App *2026-05-01* Fantastic and easy to managed app ### 5/5 — The app is good but *2021-08-29* The app is good needs to add an important feature and it’s the cost category for a monthly review or weekly. To show how much the person spent on food, transportation, … etc It’s very handy I hope you add it soon. ### 5/5 — It failed transaction and customer services call are not helping applicatio *2021-04-13* Transaction failed and customer service agent asked to go to the bank ### 5/5 — App not working with IOS 14.5 *2021-02-16* I just had updated my iOS 14.5 and the app crashes instantly. Please need your support to update the app to start working on iOS 14.5 Thanks ### 5/5 — Started to improve *2019-11-16* Finally very slow progress, please work on other features. ### 5/5 — Works amazingly *2019-10-11* The application works 100% well. No complaints from my side. It is a shame that we cannot do the wire transfers through here... but acceptable. ### 5/5 — Pleased with the latest improvements *2019-05-27* Starting to become a good app, nice recent improvements ### 5/5 — It works well! *2017-12-20* I like that they keep adding cool features. I specially like the Instant Balance, the check deposit and that it works with Touch ID. Keep on with the good work! ### 4/5 — The design *2022-01-08, version 21.2.70* secu is good. But the design is too ugly and not having a good UI and UX ### 4/5 — Updates always good *2020-12-03* Love to see Apple Pay offered with everything going on right now. Thanks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*