# SECU — user reviews > 704 indexed App Store user reviews of SECU by State Employees' Credit Union, rated 4.89/5 from 276,502 ratings. - Source: https://appshunter.io/ios/app/secu/id1435916976/reviews - App overview in markdown: https://appshunter.io/ios/app/secu/id1435916976.md - Rating breakdown: 5★ 222,502 · 4★ 11,816 · 3★ 2,360 · 2★ 586 · 1★ 1,294 ## What do users think of SECU? Overall sentiment: positive **Pros** - 👍 User-friendly app - 🚀 Efficient mobile banking features - 🔒 Secure transactions - 💡 Convenient mobile check deposit - 👍 Helpful and friendly customer service **Cons** - 🐛 Unreliable mobile deposit - 🐛 Inconsistent transaction history display - 🐛 Frequent app crashes and glitches - 🔍 Lack of advanced features (notes, recurring transfers) **Commonly reported bugs** - Login screen issues causing lockouts - Mobile deposit not recognizing check orientation - Inconsistent app performance after iOS updates **Most requested features** - Add notes/memos to transactions - Enable recurring transfers between accounts - Implement true landscape mode for tablets - Improve email/text alert options ## Newest reviews (19 of 704) ### 2/5 — Not a big fan of the new update *2026-08-23, version 7.0.2* Some of the updates I like. When you transfer money to another account, you can put what it’s for. The only thing I do not like is everything you use your account for is pending. No update on what your balance is. Bring the old app back and text messages of your bank balance. If it’s not broken, don’t fix it. ### 2/5 — Not a fan of the new update *2026-08-22, version 7.0.2* The new update is very delayed with balances and transfers and is difficult to navigate compared to the old version. ### 2/5 — Missing Feature Parity *2026-08-15, version 7.0.2* Hi, I wanted to mention missing feature parity with the old version of the app that is still missing. 1. The quick view should show by default instead of you having to click “quick view” (if enabled). This makes the quick view, in fact, not a quick view. 2. When showing listed accounts, the app used to give you a sum of all your accounts at the top. It is completely absent now. Can you bring it back? ### 1/5 — New app is terrible! *2026-07-23, version 7.0.2* Ever since you changed the app, nothing updates as fast as it did on the old app and the old system. Everything used to be instantaneous when it came to deducting payments from your account. Now it takes hours and sometimes days. I don’t know what you guys did, but you need to turn it around and fix it the system is also more difficult to navigate . Several people that I know have all complained. ### 1/5 — New update: Total account balance *2026-07-23, version 7.0.2* The update removed where it showed your total account balance. Please add this back as an option. I hate mathing my accounts up. ### 1/5 — Upgrade is a downgrade *2026-07-22, version 7.0.2* Previous was so much better. More user friendly and more features . Go back to the old one. It was so much better. I would give this version really 0 starts ### 1/5 — Terrible update *2026-07-20, version 7.0.2* Can’t buy stuff online without my card getting blocked, can’t use Apple Pay , do better secu ### 2/5 — Difficult *2026-07-19, version 7.0.2* It wasn't too bad before not great, but not too bad Now you're jumping through hoops filling out codes and it looks way more intricate Makes using it faster a lot harder ### 1/5 — Kicks me off app *2026-07-19, version 7.0.2* Didn’t have any issues all these years until a month ago. I go to set up a payment and half way thru it kicks me out of the app. I have to login in again for the same thing to happen again. There are no new updates. I can try multiple times and never able to finish the payment. Very frustrating. ### 1/5 — Update broken *2026-07-17, version 7.0.2* Since the update, everything has been breaking and access to my financial accounts has been a challenge which is not ok. Mobile deposit, plaid access etc! ### 1/5 — Maintenance *2026-07-16, version 7.0.2* Fix your newest update card declining in a store because yall want to do maintenance ### 2/5 — Newest Update *2026-07-16, version 7.0.2* This has been a horrible experience. It takes far too long to access my information. It was easier before. Seems like the update took away all ease & convenience of the application. ### 2/5 — Inconvenient *2026-07-15, version 7.0.2* Why have you made it so inconvenient to use compared to the old version? I have to put in my password AND be texted a code every single time I open the app because it has stopped letting me use the facial recognition to log in. ### 1/5 — hard to navigate and things are always stuck on pending *2026-07-14, version 7.0.2* update ruined it, all my purchases are stuck on pending in my info, and money is much more tedious to transfer than before ### 1/5 — app sucks *2026-07-09, version 7.0.2* wouldn’t let me in without updating it and now i can’t get into it because of the update something went wrong with the new update and now i won’t know how much money i have i don’t have extra cash so i have to check it before each purchase so now im messed up till i can call after work monday ### 1/5 — Can’t see total *2026-07-09, version 7.0.2* In short can’t see if money got added and the total at that point in time and overall this update is trash ### 1/5 — Updated app sucks *2026-07-08, version 7.0.0* This app used to be great for years. Now you can’t see a total between all accounts. Have to constantly add each account to see how much money we have. Never seen an app that gets worse with updates. ### 2/5 — Hard to navigate *2026-07-08, version 7.0.0* I do not know where to find my account number since y’all have changed so much ### 3/5 — Bring back the old app *2026-07-08, version 7.0.0* The new update is terrible. It’s like yall downgraded to windows 98. ## Most critical reviews (10 lowest-rated) ### 1/5 — App never loads *2026-08-24, version 7.0.2* App never loads up, can’t update bc it just keeps spinning and not downloading. A mess ### 1/5 — 👎 New App *2026-08-19, version 7.0.2* I don’t love that I can’t see the running balance on the app so that I can match it up with my YNAB balance. There should be an option to display the running balance on the app. I also can’t see the total of all of my accounts, like I used to be able to, unless I go to More > Financial Wellness -!; then scroll all the way down to the bottom. Just put it on the home page like it used to be! ### 1/5 — Mobile check deposit glitchy *2026-08-14, version 7.0.2* Next button on check deposit UI remains inactive even after all info is provided. ### 1/5 — Bad *2026-08-13, version 7.0.2* The format of the app is horrendous. Other features are great but just the way the app looks is so bad. ### 1/5 — Hating the update *2026-08-11, version 7.0.2* The app will try to load and lag out and close it self out it works about half the time I’m using a iPhone 16+ ### 1/5 — Login *2026-08-06, version 7.0.2* Why is there a limit on how many times I can login with biometrics? That is ridiculous! I appreciate the steps taken to keep my account secure but setting a limit on the number of times I can log in using biometrics is insane! Please fix this. The app is useless at this point, I may as well use the website for checking my accounts. ### 1/5 — Used to love *2026-08-06, version 7.0.2* I used to absolutely love the app but now with the new update it’s terrible. ### 1/5 — Terrible and slow *2026-08-03, version 7.0.2* It doesn't update immediately like the other version and why does it take so long to get to my statements ### 1/5 — The newest update is useless *2026-08-03, version 7.0.2* Before the update anytime the account is used the balance would update. Now it takes days for the balance to correct its self after spending. This makes it unclear on what transactions are still pending. This is horrible. ### 1/5 — It's seeming no one likes the update! *2026-08-01, version 7.0.2* This update is the worse. If it ain't broke don't fix it. It never loads and is stuck on the words even after resetting my phone and updating the app again. 30 minutes plus of me clicking the app again and again before it lets me see my information. ## Most praised reviews (10 highest-rated) ### 5/5 — New App *2026-07-14, version 7.0.2* Like the new app its features. One request is could the total balance be put back at the top? ### 5/5 — SECU account updates are *2026-06-17, version 6.7.3* Terrible! Leave them as they were. ### 5/5 — Need for dark mode *2026-06-16, version 7.0.0* The previous version had a gray background in which white text could be read or any text could be read. This version is really bright and I have really poor vision and I can’t read it. You need to create a dark mode so that the glare is not bad ### 5/5 — New update *2026-06-16, version 7.0.0* Makes the app super slow always have a hard time getting the app to open ### 5/5 — Love my Bank but new app needs dark mode *2026-06-12, version 7.0.0* FOR THE LOVE OF GOD WILL YOU PLEASE PROVIDE A DARK MODE OPTION IN THE APP (OR AT LEAST MAKE IT EASIER TO FIND IF ITS ALREADY AVAILABLE) MY EYEBALLS ARE ON FIRE FROM ALL THIS WHITENESS BRIGHTNESS AND NOW I HATE IT HERE. ### 5/5 — Worst update in the history of app updates *2026-06-12, version 7.0.0* The app was flawless maybe even perfect before the new update which is why I’m keeping at five stars but the new update is most definitely a downgrade not sure who thought that was a good idea ### 5/5 — We should all be more patient *2026-06-11* Y’all…we need to give SECU more grace and quit trashing them 4 days into a major replacement of their website and mobile app. I don’t like change either but I’m finding my way around and liking the new features. My grandmother always said you catch more flys with honey than you do with vinegar. They will get the bugs worked out and will make updates - prolly more based on nice suggestions than people trashing them with a one star rating and cuss words. What happened to human decency and patience? Good job SECU. You told us well in advance what was coming, your new system came up a full day earlier than advertised, and it’s been online and available every time I have needed it. That is what I call a big win 4 days in. I know you will take the constructive good feedback and make the right changes, and the buggy things that might not be working properly will get sorted out asap. Well done SECU - what I expect from MY credit union! ### 5/5 — Amazing Redesign *2026-06-11, version 7.0.0* I usually don’t leave reviews, but this update deserves one. The new SECU app looks amazing! The design is fresh, easy on the eyes, and much more user friendly. I love how simple it is to manage my accounts and move around the app. You can tell a lot of thought went into this redesign! WAY TO GO SECU! ### 5/5 — Great job *2026-06-10, version 7.0.0* Great job on the new app update. I don’t understand all the negative feedback. I like the new updates. It’s been pretty easy to figure out and I like how it gives a running balance for my accounts. ### 5/5 — No Dark app icon *2026-06-09, version 7.0.0* The new update is a welcome improvement and much appreciated. That said, one frustrating omission remains — there’s still no dark mode app icon. At this point, nearly every major app supports this, and for an app I keep on my Home Screen daily, it’s a small but noticeable polish issue. Would love to see this addressed in the next update. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*