# Secure Conversations — user reviews > 29 indexed App Store user reviews of Secure Conversations by PointClickCare, rated 4.70/5 from 364 ratings. - Source: https://appshunter.io/ios/app/secure-conversations/id1587965973/reviews - App overview in markdown: https://appshunter.io/ios/app/secure-conversations/id1587965973.md - Rating breakdown: 5★ 300 · 4★ 41 · 3★ 4 · 2★ 2 · 1★ 17 ## What do users think of Secure Conversations? Overall sentiment: negative **Pros** - 🚀 Fast and secure - 👍 Great way to communicate needs - 👍 Seamless and smooth - 👍 Handy and quick communication - 👍 Works good - 👍 Liked the new SBAR - 👍 Keyboard suggestions on mobile - 👍 Read receipts - 👍 Voice record button works **Cons** - 👎 Poor accessibility - 👎 Byzantine login process - 👎 Antiquated program - 👎 Cumbersome to use - 👎 Not user friendly - 👎 Frequent logins required - 👎 Inconsistent notifications - 👎 Difficult to find messages - 👎 No unread message indicator - 👎 Audio notifications are slipshod - 👎 Dangerous for patient care - 👎 Messages open and another resident's chart - 👎 Unable to see clearly what messages are resolved/read - 👎 Cannot copy and paste - 👎 Adds liability when ending conversations - 👎 Unable to create rounding lists - 👎 Constantly crashes - 👎 Cannot log in or access - 👎 Constantly having to reinstall - 👎 Redundant and annoying notifications for group chat member departures - 👎 No way to search - 👎 See messages from other facilities - 👎 No way to see conversations for specific facility/patients - 👎 Does not work with work iPad - 👎 Providers unable to receive conversations - 👎 Next screen is blank after receiving notification - 👎 Glitching when opening the program - 👎 Interrupted workflow - 👎 Have to open another app - 👎 Overbearing login process - 👎 No stored password ability - 👎 No 'return' button on text pad - 👎 Cannot send emojis - 👎 Unbelievably bad - 👎 Terrible replacement for Tiger Text - 👎 Intuitive, difficult to message with **Commonly reported bugs** - Notifications do NOT work - No badge indicator - Notifications not classified as Time Sensitive or direct messages - Notifications are slipshod at best - Notifications don't work - Only get half the notifications - Worse after update - Member leaves group chat, receive notification - Any time a member leaves a group chat I receive a notification - See messages from all kinds of other facilities - Unless specifically added to a thread, no way to see conversations only for my specific facility/patients - Does not work with my work iPad device - Providers are unable to receive any conversations from the staff at the home - Receive the notifications but the next screen is blank - Glitching when opening the program - Login process is too long - No way to know of new message on iPhone - Cannot copy and paste information needed - Unable to see clearly what messages are resolved/read - Unable to create a rounding list to follow up on messages for patient care - Can no longer send secure photo messages - Constantly getting error - Constantly crashes - Can't log in or access - Constantly having to reinstall it - The audio notifications are slipshod at best - It should allow me to cut and paste - It should incorporate medical terms on key board memory - It should allow us to create smart phrases - I wish there’s a search bar when I looked for “Other” - It would be better if I can search on the other messages and add on instead of making a new one - Still have concerns about messages open and another residents chart - Works ok. Notifications do not work which mostly defeats the purpose. - This app is not user friendly, it’s cumbersome to use, I don’t see why you have to sign in so often when my phone has a password to get onto it, and it seems that I only get half the notifications that I have a new message. - When creating a new message it should save which building I’m apart of, not make me input it every time. - It got worse. Can’t copy and paste information needed. Adds liability to all people in conversation when you end and create a progress note. Unable to see clearly what messages are resolved/read. Unable to create a rounding list to follow up on messages for patient care. - Can no longer send secure photo messages. Constantly getting error. Old app was much better and user friendly. - Please bring back the old version- this app constantly crashes, can’t log in or access and constantly having to reinstall it. - Ever since the recent update, any time a member leaves a group chat I receive a notification via the app. Previously I would only be notified when a new message was sent to me. Now I get dozens of notifications per day for my nursing home practice. This is extremely redundant, irrelevant and annoying. Please fix this right away. Thank you - This was supposed to be an upgrade for instant, secure messaging for PointClickCare but it really stinks!! There is no way to search, I am able to see messages from all kinds of other facilities, and unless I am specifically added to a thread, there is no way to see conversations only for my specific facility/patients. It doesn’t work with my work iPad device—I have to use a separate app to see the messages. This is absolutely terrible! Bring back the old Tiger Text capability!! - I am a medical director at a nursing home. My providers are unable to receive any conversations from the staff at the home. We receive the notifications but the next screen is blank. This is dangerous! Our administrator called for support and they told us just to delete and reinstall the app. Of course this didn’t resolve the issue. Please fix this quickly! - This is the second time I’m having to uninstall and reinstall this program due to glitching when opening the program. The older way was way more efficient and didn’t interrupt workflow. Now, I have to open another app while I’m trying to do med reconciliations or ordering/changing medications if I see that I have new notifications that need addressed instead of staying on the same screen. Keeping the messaging program within PCC was better overall. - A long way off from being user friendly. Question if the developers even tested or use the app regularly. For the developers to fix: 1- Login. Way too log of a process on my already secure device. I have to enter my 14 character password each time; pw used to be 8 characters or a 4 digit PIN. Better yet, like tiger text, omit the unnecessary login altogether (should have permanent long in if not “logged off, closed app, or similar). 2- Need notifications NOW. I used badges to notify of new messages. There is no way to know of new message on iPhone. Now I have to login each time, over bearing login process as a above, to “check” IF new messages. Nurses end up personally texting me to notify of new “secure” conversation. Have set my time management to only checking conversations am and pm, to avoid timely, unnecessary, ridiculous process. 3- No stored password ability on app to quickly sign on. Issue above. 4- No “return” button on text pad to sort out paragraphs or bullet orders. 5- Has emoji left corner button, but really can’t send emojis. Positives 1- slightly better than nothing. 2- voice record button works. - Unbelievably bad. I can’t imagine how this company feels this is functional. Much worse than previous version. Our facility may not even be able to use this. - Point click care previously utilized tiger text as a secure messaging platform. Secure conversations is a terrible replacement! Tiger text was efficient secure and easy to use. Secure conversations is an intuitive, difficult to message with, and requires frequent logins. **Most requested features** - Option to send photos - Allow cut and paste - Incorporate medical terms on keyboard memory - Create smart phrases - Search bar for 'Other' messages - Ability to search on other messages and add on instead of making a new one - Dark mode option - Permanent login if not logged off or app closed - Badge indicator for new messages - Save building when creating a new message - Return button on text pad for paragraphs or bullet orders - Ability to send emojis ## Newest reviews (9 of 29) ### 2/5 — Smart phrases *2025-04-15* It should allow me to cut and paste. It should incorporate medical terms on key board memory. It should allow us to create smart phrases **Developer response:** Thank you for your feedback. We've added many new features. The keyboards now allow for autocorrect, suggestions, copy/paste and voice to text. Medical terms can be added to the dictionary through the mobile keyboard. To get access to these features, please update to the latest Secure Conversations version. ### 4/5 — Md *2024-08-29* 👍 **Developer response:** Thank you for your feedback! We’re glad to hear Secure Conversations is helping you communicate efficiently. If you have any specific suggestions to enhance your experience, feel free to share! ### 2/5 — Smart phrases *2024-08-15* It should allow me to cut and paste. It should incorporate medical terms on key board memory. It should allow us to create smart phrases **Developer response:** Thank you for your feedback. We've added many new features. The keyboards now allow for autocorrect, suggestions, copy/paste and voice to text. Medical terms can be added to the dictionary through the mobile keyboard. To get access to these features, please update to the latest Secure Conversations version. ### 4/5 — Search *2023-08-26* I like that I can use the search bar for “my messages” when I’m looking up residents. I wish there’s a search bar when I looked for “Other”. It would be better if I can search on the other messages and add on instead of making a new one. **Developer response:** Thank you for your feedback. We will take your input to continue to improve the application. ### 2/5 — Notifications Don’t Work *2023-04-25* Works ok. Notifications do not work which mostly defeats the purpose. **Developer response:** We’re sorry to hear about your experience. Ensuring timely and accurate notifications is a high priority of ours. We have made many new updates to the Secure Conversations app. Please ensure it is updated to the latest version to get the best experience. ### 1/5 — Horrible downgrade *2022-09-29* This is the second time I’m having to uninstall and reinstall this program due to glitching when opening the program. The older way was way more efficient and didn’t interrupt workflow. Now, I have to open another app while I’m trying to do med reconciliations or ordering/changing medications if I see that I have new notifications that need addressed instead of staying on the same screen. Keeping the messaging program within PCC was better overall. **Developer response:** We’re sorry to hear about your experience. Stability is a top priority, and we're made many updates to reduce app crashes and errors. Please ensure your app is updated to get the best experience. ### 1/5 — Ridiculous *2022-09-28* A long way off from being user friendly. Question if the developers even tested or use the app regularly. For the developers to fix: 1- Login. Way too log of a process on my already secure device. I have to enter my 14 character password each time; pw used to be 8 characters or a 4 digit PIN. Better yet, like tiger text, omit the unnecessary login altogether (should have permanent long in if not “logged off, closed app, or similar). 2- Need notifications NOW. I used badges to notify of new messages. There is no way to know of new message on iPhone. Now I have to login each time, over bearing login process as a above, to “check” IF new messages. Nurses end up personally texting me to notify of new “secure” conversation. Have set my time management to only checking conversations am and pm, to avoid timely, unnecessary, ridiculous process. 3- No stored password ability on app to quickly sign on. Issue above. 4- No “return” button on text pad to sort out paragraphs or bullet orders. 5- Has emoji left corner button, but really can’t send emojis. Positives 1- slightly better than nothing. 2- voice record button works. Update: login was better after checking sign on button in settings. Other changes as above needed, mostly notifications. **Developer response:** We’re sorry to hear about your experience. Stability is a top priority, and we're made many updates to reduce app crashes and errors. 1) Login process has been extended from 8 hours to 1 week so you don't have to do it as frequently and we are making other improvements to it. 2) Notifications will continue to work when logged out. You should see them as push notifications the way texts come in. 3) Face ID can be used to automatically enter your password now. 4) this is coming shortly. We've also added copy/paste, autocorrect, and voice to text. 5) Emojis are filtered out because they cannot be documented in progress notes. Please ensure your app is updated to get the best experience as we have many more features and improvements coming. ### 1/5 — worst downgrade yet *2022-09-28* Unbelievably bad. I can’t imagine how this company feels this is functional. Much worse than previous version. Our facility may not even be able to use this. **Developer response:** We regret that the new version didn’t meet your expectations. We've since made many updates improving the user experience of the app. ### 1/5 — Downgrade not upgrade *2022-09-09* Point click care previously utilized tiger text as a secure messaging platform. Secure conversations is a terrible replacement! Tiger text was efficient secure and easy to use. Secure conversations is an intuitive, difficult to message with, and requires frequent logins. **Developer response:** We hear your frustration with the frequent login experience. We've since made an update that can extend your login period from 8 hours to 1 week. Notifications will still be received if your login times out after the 1 week period. We will continue to make investments to improve your user experience. Please update the app to the latest version to get the best experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Impossible *2026-07-14, version 2.0.32* Poor accessibility. Byzantine log in. I don’t have hours to attempt using this antiquated program. ### 1/5 — FIX NOTIFICATIONS NOW!! *2023-09-25* Notifications do NOT work. Why you ask? Because the developers are morons! “ "Secure Conversations" does not classify any of its notifications as Time Sensitive or direct messages. You may receive more announcements from the app.” How in the world does a medical communication NOT qualify as “Time Sensitive” or a “Direct Message”? “you may receive more announcements from the app”. Yeah right. There isn’t even a badge indicator. This is DANGEROUS for patient care. **Developer response:** We apologize for the frustration with notifications. Ensuring timely and accurate notifications is a high priority of ours. We've since made improvements to the notifications, added the ability to classify conversations as important, and continue to invest in improvements. ### 1/5 — A long way to go *2023-08-25* Agree with previous reviewer, at least it’s better than nothing. How is there no unread message indicator on the app itself. And the audio notifications are slipshod at best. For an app that deals with medical information and critical results, it should not be so hard to find a message, or to be notified of a message. ### 1/5 — Not user friendly *2022-11-14* This app is not user friendly, it’s cumbersome to use, I don’t see why you have to sign in so often when my phone has a password to get onto it, and it seems that I only get half the notifications that I have a new message. When creating a new message it should save which building I’m apart of, not make me input it every time. **Developer response:** We hear your frustration with the frequent login experience. We've since made an update that can extend your login period from 8 hours to 1 week. Notifications will continue to be received even if your login is timed out (though you will have to sign in again). We will continue to make investments to improve your user experience. Please update the app to the latest version to get the best experience. ### 1/5 — Worse *2022-10-24, version 2.0.3* It got worse. Can’t copy and paste information needed. Adds liability to all people in conversation when you end and create a progress note. Unable to see clearly what messages are resolved/read. Unable to create a rounding list to follow up on messages for patient care. Are there any physicians working at PCC? **Developer response:** We hear your frustrations and thank you for the feedback. We've since made updates to the app that solve many of the issues you listed. You can now securely copy and paste information and filter for messages that are read/unread. We may not have a view into your rounding list but may have tools that can help you - we have a location filter to help you scope conversations to the facility you will round and have added patient search to find messages about specific patients. ### 1/5 — Old app was better *2022-10-18* Can no longer send secure photo messages. Constantly getting error. Old app was much better and user friendly. **Developer response:** We appreciate your feedback and patience. The ability to send photos can be controlled through permissions by your IT administrator. We have made many improvements to Secure Conversations that should reduce the number of errors your experience. Please update to the latest version for the best experience. ### 1/5 — Constant issues *2022-10-17* Please bring back the old version- this app constantly crashes, can’t log in or access and constantly having to reinstall it. Not a good look for staff communication… **Developer response:** We’re sorry to hear about your experience. We have made many new updates to the Secure Conversations app. Please ensure your app is updated to the latest version to get the best experience. ### 1/5 — Needs fixed ASAP *2022-10-06* Ever since the recent update, any time a member leaves a group chat I receive a notification via the app. Previously I would only be notified when a new message was sent to me. Now I get dozens of notifications per day for my nursing home practice. This is extremely redundant, irrelevant and annoying. Please fix this right away. Thank you **Developer response:** We hear your frustration. We've since made updates that filter away unwanted activity and help you focus on notifications that matter. Please update the app to the latest version to get the best experience. ### 1/5 — NOT an upgrade in any way *2022-10-03* This was supposed to be an upgrade for instant, secure messaging for PointClickCare but it really stinks!! There is no way to search, I am able to see messages from all kinds of other facilities, and unless I am specifically added to a thread, there is no way to see conversations only for my specific facility/patients. It doesn’t work with my work iPad device—I have to use a separate app to see the messages. This is absolutely terrible! Bring back the old Tiger Text capability!! **Developer response:** We hear your frustrations. We've since made updates to the app that solve many of the issues you listed. You can now filter for messages that are read/unread. We also have a location filter to help you scope conversations to the facility you will round and have added patient search to find messages about specific patients. ### 1/5 — Useless and dangerous *2022-09-30* I am a medical director at a nursing home. My providers are unable to receive any conversations from the staff at the home. We receive the notifications but the next screen is blank. This is dangerous! Our administrator called for support and they told us just to delete and reinstall the app. Of course this didn’t resolve the issue. Please fix this quickly! **Developer response:** We’re sorry to hear about your experience. Stability is a top priority, and we're made many updates to reduce app crashes and errors. Please ensure your app is updated to get the best experience. ## Most praised reviews (10 highest-rated) ### 5/5 — MRD *2025-10-16, version 2.0.28* Fast and secure ### 5/5 — Very Helpful!! *2025-04-22* Great way to communicate residents needs with staff. ### 5/5 — Amazing *2025-03-13* This is an amazing way to communicate with doctors and staff from a AL and Memory care ### 5/5 — Like the new sbar *2025-01-15* There are a lot of new features that I like, being able to use the keyboard on mobile for suggestions, knowing if someone read my messages as well as the SBAR template. thanks for listening ### 5/5 — Getting better *2025-01-04* Still have concerns about messages open and another residents chart. I liked the separate message center on dashboard. **Developer response:** We hear your frustrations and thank you for the feedback. We've since made updates to the app that solve many of the issues you listed. You can now securely copy and paste information and filter for messages that are read/unread. We may not have a view into your rounding list but may have tools that can help you - we have a location filter to help you scope conversations to the facility you will round and have added patient search to find messages about specific patients. ### 5/5 — Secure conversations *2024-08-19* Very handy, quick and the best way to communicate and care for our patients **Developer response:** Thank you for your feedback! We’re glad to hear Secure Conversations is helping you communicate efficiently. If you have any specific suggestions to enhance your experience, feel free to share! ### 5/5 — Impressed *2024-08-16* Seamless and smooth. Attaching photos is a breeze! Thanks ### 4/5 — PCC secure conversation are efficient *2026-08-31* I wish it would allow for secure pictures ### 4/5 — Pretty good *2026-05-27* Good overall, would like to have an option to send photos. ### 4/5 — Team chat *2025-04-03* Works good. Another way to double and triple communicate though. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*