This app is a money scam
I cancelled my subscription through my phones settings - subscriptions after I purchased the subscription and realized the app doesn't work at all. I did exactly what you would reasonably expect someone to do to cancel a subscription. I thought it was cancelled. WRONG. They continued to charge me for 2 more months.
And then I opened the app and there was NO indication whatsoever that I had an active subscription. The app was literally suggesting me subscription plans again. So according to the app, I wasn't subscribed but according to my bank account they were more than happy to keep taking my money.
I contacted customer service and their response was essentially "We do not have any record of cancellation" convenient.
So let me get this straight, you can take my money every month, but your app can't show that I'm subscribed, and when I cancel through my phones subscription settings, you have no record of that?
Absolutely unacceptable.
The entire setup feels incredibly deceptive and predatory. It seems like they are counting on people not to notice the reoccurring charges and making the cancellation process extremely difficult and misleading so that they can squeeze out a few extra months of payments.
I would not trust this app with your credit card or bank account. Save yourself the headache and money and stay far away.
This app is absolute GARBAGE!
Response from developer
Hi! We’re sorry to hear about your frustration with VeePN. We are aware of the issue and our team is already working on a fix. We're sorry for the trouble and will do our best to resolve it soon. To cancel your iOS subscription, please go to your device’s Settings > [Your Name] > Subscriptions, find VeePN, and select Cancel Subscription. If you need any help with this process, just contact us at support@veepn.com with "App Store Review" in the subject. Best regards, Amy, VeePN Support.
The app is broken
Response from developer
Hi! Thank you for bringing this to our attention. We’re aware of the issue and our team is actively working on a fix. We appreciate your patience in the meantime. If you have questions or need updates, feel free to contact us at support@veepn.com with "App Store Review" in the subject. Best regards, Amy, VeePN Support.
Ils volent l'argent de la carte !!!
J’avais acheté un abonnement de 5 ans il y a quelque temps, mais je l’avais complètement oublié.
En retrouvant ce service sur Internet, le site m’a immédiatement proposé de souscrire un nouvel abonnement. Pourtant, j’ai saisi la même adresse e-mail que celle utilisée pour mon abonnement de 5 ans. VeePN ne m’a jamais indiqué qu’un compte existait déjà avec cette adresse et m’a au contraire proposé de créer un nouveau compte et de payer une seconde fois.
Ce n’est qu’après m’être connecté à mon compte que j’ai découvert que mon abonnement de 5 ans était toujours actif.
J’ai demandé le remboursement du paiement effectué par erreur, mais ma demande a été ignorée et aucun remboursement ne m’a été accordé. Pire encore, un nouveau prélèvement a ensuite été effectué sur ma carte.
Ce sont des voleurs ! Évitez absolument ce service !
Response from developer
Hi! We're sorry to hear about your experience and understand how frustrating this situation must have been. VeePN does not make unauthorized charges. We understand how this could lead to confusion, and we sincerely apologize for the inconvenience. Regarding your refund request, we never intentionally ignore our customers. We'd like to investigate what happened with your case, including the additional charge you mentioned. Please contact us at support@veepn.com from the email address associated with the purchases and include both transaction receipts with the subject "App Store Review". We will investigate the duplicate payment, check the later charge, and review your refund eligibility. If either subscription was purchased through the App Store, the refund should be processed directly by Apple. Best regards, Amy, VeePN Support
