# Secure Wi-Fi — user reviews > 18 indexed App Store user reviews of Secure Wi by Sprint Nextel Corporation, rated 3.60/5 from 27 ratings. - Source: https://appshunter.io/ios/app/secure-wi-fi/id1138644600/reviews - App overview in markdown: https://appshunter.io/ios/app/secure-wi-fi/id1138644600.md - Rating breakdown: 5★ 15 · 4★ 1 · 3★ 2 · 2★ 3 · 1★ 6 ## Most critical reviews (10 lowest-rated) ### 1/5 — Lost its way. *2020-08-10, version 2.6.1* I have used this app at $1.99 a month for quite some time until now. For some reason it has stopped working and when I try to manually turn it on it tells me I have to buy it- again. I have paid it twice already. How does it not know it has been purchased? ### 1/5 — 2nd or third time trying the app! *2019-09-04, version 2.5.0* It doesn’t seem to actually do anything. It sends protection notifications every few minutes, even when I’m not on a wi-fi network. And the app doesn’t really let you know what it’s protected you from while running. I was hoping it would be better this time! **Developer response:** Can you please email us at support@sprintsecurewifi.com so we can help? ### 1/5 — Never works *2019-03-18, version 2.5.0* There are many better VPN apps on the market. **Developer response:** Can you please email us at support@sprintsecurewifi.com so we can help resolve the issue for you? ### 1/5 — Not impressed *2018-12-13, version 2.1.0* Another poor performance App designed by Sprint. It’s sad to say but I would recommend that people avoid until designer does some fine-tuning. **Developer response:** Can you please email us at support@sprintsecurewifi.com with the details of what is not working so we can help resolve the issue for you. ### 1/5 — Takes too long to launch *2018-06-01, version 1.4.0* I use this app when I go to work because I use the company’s unsecured network. For about a month, I’m able to login to the company’s network, but the app shows that I don’t have a subscription. I am billed for my subscription fee monthly. It takes about an hour for the app to secure my connection. Now I’m getting more spam because I’m unsecured for about an hour. Why does the app show that I need to subscribe when I pay monthly? **Developer response:** Sorry to hear you had problems but we're here to help! You can get personal help by submitting a report by clicking on the "Report problem" on the bottom of the app, and then following the directions. ### 1/5 — Refund please *2017-07-14, version 1.3.1-69* Was not happy with service.....I was mislead to believe that this service would work with both my iPad and iPhone but that wasn't the case.....refund please ### 1/5 — wish I could get it to work *2017-04-27, version 1.2.5-64* When I hit subscribe I get a notice that I need to check my internet connection. My internet connection is working fine. What is the problem I don't get. This should be easy as pie. **Developer response:** Sorry to hear you had problems but we're here to help! You can get personal help by submitting a report by clicking on the "Report problem" on the bottom of the app, and then following the directions. ### 2/5 — vpn doesn’t really work *2019-02-19, version 2.2.0* it connects but then keeps disconnecting also it’s very slow on all my wi-fi networks i visit. **Developer response:** Can you please email us at support@sprintsecurewifi.com so we can help resolve the issue for you. ### 2/5 — Up and Down *2018-11-08, version 2.0.0* When u use app limits things on your phone. Backing up, software updates etc. will say it’s securing your Wi-Fi then Wi-Fi logo will disappear and say LTE. So I will go to FB messenger which is Wi-Fi only and won’t come up...this app loses Wi-Fi connection constantly. **Developer response:** We are sorry to hear you're experiencing issues. Could you please email us at support@sprintsecurewifi.com with the details so we can help resolve the issue for you. ### 3/5 — Does not work on iPad Pro 11 *2019-06-27, version 2.5.0* This VPN will not connect on iPad Pro 11 running ios 12.3.1. Android version works great. Update... If you turn off Sprint Secure Wi-Fi then use OpenVPN, Re-enabeling Sprint Secure Wi-Fi will result in no connection until you reboot ipad. **Developer response:** Can you please email us at support@sprintsecurewifi.com so we can help resolve the issue for you? ## Most praised reviews (8 highest-rated) ### 5/5 — Nxuadds ese *2020-08-14, version 2.6.3* Gr chugubz drzzeSie ### 5/5 — VPN *2018-03-24, version 1.4.0* Definitely enjoying this application works wonders **Developer response:** Thank you for your feedback. We are happy to hear you are enjoying the service. ### 5/5 — Nice app *2017-12-07, version 1.3.1-69* Awesome low cost WiFi protection app. Did some speed test with this app turned on, and really like the results. Ping rate stayed low, and download speed test was very close to none-secured test. The only down side is upload speeds do take a big hit on all test between secured and none-secured speed test. Over all 100% worth $1.99 month, app does exactly what it states it will do. ### 5/5 — Works for me *2017-08-01, version 1.3.1-69* An automatic way to provide protection as I use Wi-Fi all the time. Simple and easy. ### 5/5 — Does this protect against Secure Wi-fi? *2017-06-25, version 1.3-67* I tried reaching the developer website but it was to no avail. Does this protect secure (password encrypted) wifi networks? **Developer response:** Great question and yes it does. The app will protect password encrypted Wi-Fi networks. Sorry for the late response. ### 5/5 — Surprisingly good *2017-03-06, version 1.2.4* If your a Sprint customer and use public wifi at all.... this is a great tool to stay safe. ### 5/5 — Easiest VPN I've used *2016-12-03, version 1.2* Simple to use. Automatically runs when I connect to non secure wifi. And it isnt killing my battery. Great price too. ### 3/5 — App works well most of the time. *2018-11-13, version 2.0.0* I really love this application. It really helps me to feel safe when I do banking or other Internet browsing while I am at a coffee house or somewhere where the Wi-Fi is on secured. The one issue I have with it it was occasionally it disconnects and re-connects and disconnect and reconnects multiple times when I’ve never disconnected from the Wi-Fi. Additionally on some networks, like the WiFi at my gym or Starbucks, it won’t take me to their login screen despite the app prompting me to login with them. Instead what the app does is attempt to take me to apple’s homepage so I never login to the network meaning that I don’t get to use the WiFi. **Developer response:** Thank you for your review. We have an updated version of the application available. Can you please email us at support@sprintsecurewifi.com and let us know if you are still experiencing the issues? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*